Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,385 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great on time and constantly in contact.”

Helpful Report

Posted 5 years ago

Thank you for your review! We are so happy your travel experience started as it should. Don't hesitate to use our services again when you and your family visit a city where we operate! We would love to see you again! We wish you all the best,

Posted 5 years ago

“Transport vom Flughafen zur Unterkunft. Ausgesprochen pünktlich und zuverlässig. Ständiger SMS Kontakt. Sehr zu empfehlen.”

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Posted 5 years ago

It was a pleasure to have you! We do hope you won't hesitate to book your transfers with us again, whether in a big or small group. Stay tuned for offers and updates! To many more happy and safe travels! We wish you all the best,

Posted 5 years ago

“Super service”

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Posted 5 years ago

Thank you for taking the time to leave a review! Safety and comfort are some of our top priorities! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

“Very nice taxi driver. Perfectly on time! Really suggested”

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Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“NOT SO WELCOME. On arrival at Malaga airport all had gone well until we looked for the taxi drivers board with our name on. After 30 minutes of searching somebody told us it was an American company with an USA phone number. So made the call and was informed that no driver was available I would have get a taxi off the rank and they would refund me the payment I had made to them. The Taxi on the rank was £21.25 above my booking fee with Wecome. While in Spain I sent a email to complain. Was told somebody would call me .As I didn’t get a satisfactory answer another gentleman called Edward rang and told me if I sent him a copy of the receipt for the 55 Euro they would pay that amount in compensation for the problems I had .So agreed. Four weeks later no payment so to add to the previous 20emails I sent another. Got a reply from the head of department saying she would sort it. Week later received £21.25. Not what I had been promised. This was only the difference in their cost and the extra I had to pay. Not really compensation. I SEE ON THE SITE VERY SIMILAR EXPERIENCES OF NO SHOW TAXIS AND THE SAME RESPONSE. IS IT REALY WORTH THE RISK OF START YOUR HOLIDAY ALL STRESSED OUT AND DELAYED BY ONE HOUR. Seems to me they either do a very good job or don’t show up at all.”

Helpful Report

Posted 5 years ago

Dear Brian, We are sorry to hear about your experience. This is not in line with the core values of Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, we have not met yours or our high standard in this instance. Your comments have been also been shared with the necessary departments to allow us to review issues that you highlight in your review. A member of our Customer Care team has reached out to you and we thank you for taking the time to speak to them directly. Hope to hear from you soon. Thank you.

Posted 5 years ago

“Arranged pickup Seville Santa Justa train station. I stood at the curb at the designated location for 30 minutes in plain view. Driver never identified himself, never approached me to ask if I was his ride, even though he was sitting in his car 20 feet away from me. Customer service would not refund my 24 euro charge. I took standard cab to hotel and it cost 7 euros. Horrible service. Definitely do NOT recommend.”

Helpful Report

Posted 5 years ago

Dear Richards, We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, We have not met yours or our high standard in this instance. Your comments have been also been shared with the necessary departments to allow us to review issues that you highlight in your review. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! Hope to hear from you soon. Thank you

Posted 5 years ago

“Excellent service!! Would definitely use again😁😁”

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Posted 5 years ago

Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 40 destinations worldwide! We wish you all the best,

Posted 5 years ago

“Verry good”

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Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 5 years ago

“Easy to book every thing went to plan no problems.”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Have used this company a number of times, (Paris); (Kos) - both very efficient, no waiting, gave us local information. Will definitely use again.”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

“Kept u in touch with up dates thru emails and driver changes”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best

Posted 5 years ago

“Pick up was made as scheduled and trip into Krakow was in a super clean vehicle. Driver extremely professional, courteous and informative.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“Very punctual, polite and helpful for information regarding places to visit. I would recommend this company to anyone after reading reviews from some of the first page advertisers on the website search, and reasonable prices.”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“Using welcome pickups was the best decision I made when arriving into Prague. I messaged our driver Serghei As soon as we landed and he replied straight away to let us know he was outside waiting. He was so polite and friendly and a world of knowledge about the area as we were driving to our Airbnb residence. I had difficulty with the address where we were staying when using the online app so messages welcome pickups directly. They couldn’t have been more helpful and took there time to work out exactly where I was staying to reassure me they had the correct address for the driver. We booked them for the return trip to the airport and was assigned the same driver so I didnt have to worry that a driver may not find the difficult address. Serghei was downstairs waiting fir us 10 min ahead of our pick time. All in all It costs the same as a taxi but you have piece of mind. I will definitely use there services again and will be recommending to my family and friends. Thank you Serghei and thank you ‘Welcome Pickup’ regards, Kendra”

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Posted 5 years ago

Wow, what a nice review! Thank you for trusting us! We do look forward to seeing you again soon! We wish you all the best,

Posted 5 years ago

“Outstanding service! My flight was early, and my driver was right there waiting. So friendly, and an excellent driver!”

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Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 5 years ago

“Driver was very nice and professional. The car was very comfortable we reach the hotel very quickly.”

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Posted 5 years ago

Thank you for your rating! We really appreciate your feedback and hope you will use our services again. We wish you all the best,

Posted 5 years ago

“Très ponctuelle Très bon chauffeur Merci Tina”

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Posted 5 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 40 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,

Posted 5 years ago

“Welcome pickups was fantastic. It took the hassle of finding our way into Barcelona after traveling. Our driver was punctual, informative about the city, and very nice. I would definitely use Welcome Pickup again.”

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Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“Excellent driver, picked us up late at night and securely transferred to the hotel. Good English and interesting facts about life in Paris. Recommended”

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Posted 5 years ago

“No comments. Very correct according to pre-info.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,385 reviews