Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,398 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had to cancel trip to Barcelona at late notice (day before due to fly) due to illness. I requested the hotel (which had arranged pickup) to cancel the booking. They did not do so, and e-mailed me late in the evening before we were due to travel. I did not see the e-mail and the first I knew about it was when I received a text from Welcome Pickups telling me driver was at airport waiting for us. About an hour later I got a text from driver saying that he had been still waiting and at about the same time I got an e-mail saying that he was leaving, as I had not shown up. There was problem with communication and I did not succeed in advising driver I was not there and apologised. When I contacted Welcome Pickups later by e-mail and explained, and requested a refund the company agreed to refund my payment, although I would have understood if the company had not. This was exceptional service and response, which was all resolved in about four hours in total, with no further input from me. I will certainly use Welcome Pickups at my next opportunity and highly recommend it.”

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Posted 5 years ago

“Great Wayne to take you from the a tio b perfect”

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Posted 5 years ago

“Excellent service, highly recommend, professional, timely”

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Posted 5 years ago

“I would book welcome again absolutely great service through out from start to finnish thank you.”

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Posted 5 years ago

“Everything was fine👍👍”

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Posted 5 years ago

“Our pick up was on time, friendly, informative and professional.”

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Posted 5 years ago

“I will recommend, it was a very welcoming drive.”

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Posted 5 years ago

“very responsible”

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Posted 5 years ago

“Very efficient service. On time, helpful and save driver.”

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Posted 5 years ago

“Great Service, would recommend this service if visiting new country and not sure about public transportation. Welcome pick ups takes the transport worries away. Sit back relax and enjoy the ride.”

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Posted 5 years ago

“SUPER EFFICIENT AND FRIENDLY”

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Posted 5 years ago

“I arrived at Rome two hours early and the driver was easily changed the schedule so I only need to wait for about 10 mins. He was polite, corteaous and safe in driving.”

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Posted 5 years ago

“Vers mice Traveller und driver”

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Posted 5 years ago

“Utterly useless. I had to give one star just to give a review, otherwise it would be a big fat ZERO! Driver refused to pick us up at booked and paid for time. Put the phone down on us when questioned why? Thankfully Uber were there in moments and far more professional. Our best advice is to avoid this company, it is a scam. Use Uber or a horse & cart, they’re both infinitely better and faster. Oh, and ‘we are reaching out to you’ emails after failed service and sitting on our money for weeks, sadly isn’t a service. Appalling.”

Helpful Report

Posted 5 years ago

Dear Martin, We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed. Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has reached out to you and we thank you for taking the time to speak to them directly.

Posted 5 years ago

“Worst experience. We ordered a pick up to the airport and our driver didn't show up. We tried calling him several times, but he didn't pick up his phone. We then called the Hotline and told them about the situation. They tried calling the driver, but with no luck either. Apart from that they weren't helpful at all and not solution oriented. I would expect them to find a solution to our problem, but the person on the phone even asked us what we should do now and offered us a full discount. Well that's the least you could do, but still we need to get to the airport somehow and the metro hadn't yet been running at that time. In the end we walked to the airport since it wasn't too far away and luckily were able to catch our flight, but still it was a lot of stress and hassle and so annoying.”

Helpful Report

Posted 5 years ago

Dear Traveller, We are sorry to learn you were disappointed with your experience Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however We have not met yours or our high standard in this instance. Your comments have also been shared with the necessary departments to allow us to review issues that you highlight in your review. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon.

Posted 5 years ago

“It was amazing experience!!!”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best

Posted 5 years ago

“Driver was at airport waiting for us. Got text to tell us he was there. Warm welcome and very helpful driver. Would use this service again.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best

Posted 5 years ago

“Great service. Highly recommended.”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best

Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 5 years ago

Welcome Pickups is rated 4.8 based on 6,398 reviews