Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,385 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,385 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, !”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Brilliant. Driver was waiting for us when we landed at Krakow Airport. He was curious & polite & got us to our hotel, no messing. Perfect!!”

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Posted 5 years ago

Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 40 destinations worldwide! We wish you all the best,

Posted 5 years ago

“The driver come on time.give us 2 cool bottle of water,the convertion with him was very good.”

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Posted 5 years ago

Thank you for taking the time to leave a review! We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again! We wish you all the best,

Posted 5 years ago

“Keep it up. Very good behavior of the driver. Net and clean pick up car .enjoying my picks. On time the driver is at the Hotel.”

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Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“Very good keep it up”

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Posted 5 years ago

Thank you for your 5-star review. We do hope to see you soon again and would like to invite you to follow us on social media to know more about us and our destinations. We wish you all the best,

Posted 5 years ago

“This is undoubtedly the most unreliable and irresponsible company that offers a professional pick-up and collection, but fails to take any responsibility for their services. They were advised that the pickup at the airport had changed and given over 2 and a half hours to re-arrange pickup. Arrived at airport to find no driver waiting. On collection from the hotel, they advised text/email of the collection time to take us to the airport in goof time to catch our flight. We got to the airport too late to catch our flight and spent almost £800 to purchase new flight tickets. They total refute to take any responsibility for their failures!!”

Helpful Report

Posted 5 years ago

Dear Traveler, It's truly disheartening to hear of your poor experience. Please know that not rescheduling your airport pickup in the case of a flight delay is far from the norm, and we will be working closely with other departments internally to ensure it remains that way. We are sorry to learn you were disappointed with your experience, certainly, we value the loyalty and trust of our customers and strive to deliver the best possible experience. For this reason, after booking your transfer you may always update your reservation online up to 12 hours prior to operation time, to ensure a smooth and convenient pickup based on your needs. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon! Thank you.

Posted 5 years ago

“Brilliant . My driver Nasos was a perfect gentleman, professional and courteous.”

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Posted 5 years ago

Thank you for your review! We couldn't thank you enough for your words, trust and support! We look forward to the next time we get to see you! We wish you all the best,

Posted 5 years ago

“Welcome Pickups is a great transportation services provider! Cost is reasonable and high value of CPI. All assigned drivers are very polite with smiles and well dressed.”

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Posted 5 years ago

Thank you for your review! We look forward to seeing you again in our other destinations. Did you know that we cover more than 40 cities around the globe at the moment? Give us a follow to know more about us and our destinations and to receive offers. We hope to see you soon again! We wish you all the best,

Posted 5 years ago

“Taxi driver failed to show Had to get alternative means of transport with little time Only refunded extra journey not offered any compensation and paid for a service not delivered customer service awful and made to feel should be grateful.”

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Posted 5 years ago

Dear Anne-Marie, We are exceptionally disappointed to receive the feedback you have shared following your experience with us.. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon. Thank you.

Posted 5 years ago

“Service ponctuel et efficace Amabilité des conducteurs”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Puntuale cordiali e professionali”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best,

Posted 5 years ago

“Everything was cool”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best,

Posted 5 years ago

“We have had several airport pickups and they have been excellent. Worked as advised and as hoped. Highly recommend.”

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Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best,

Posted 5 years ago

“We booked a return transfer from Amsterdam Schipol airport to hotel since we were landing @ 03:00 am in Amsterdam and being the first time we didn’t want to deal with taxis or buses at that hour. Our ride was cancelled as they could not get a driver. They took the money and according to me they should provide the transfer. They can’t cancel at the last hour. The next horror was our return transfer. The driver did not contact and came 10 minutes late. After that he refused to take us as we had 4 big check in bags & 3 small cabin bags. The website asked for number of bags and I assumed they are talking about checkin bags as they are hard to fit in. We travelled through 3 countries with the same luggage and never had a problem with fitting them into the boots of even smaller cars. This car was of a decent size and would have easily fitted but the driver was very rude and out rightly refused to take us. We had to book another taxi and goto the airport. Welcomepickup refused to give us a refund saying we said 4 pieces of luggage in our booking. If we have to specify handbags as well, then they should specify the sizes of luggage. Don’t go near welcomepickup at least in Amsterdam.”

Helpful Report

Posted 5 years ago

Dear Traveller We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 5 years ago

“They are perfect. Friendly, helpful , arriving in time.”

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Posted 5 years ago

Wow, what a nice review! Thank you for trusting us! We do look forward to seeing you again soon! We wish you all the best,

Posted 5 years ago

“Excellent service sur toute la ligne et prix compétitif Je recommande sans hésitation pour éviter tout les tracas lors de l’arrivée sur une nouvelle destination”

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Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best,

Posted 5 years ago

“We booked 2 halves, an airport pickup and an airport return. We left early and cancelled our airport pickup because we couldn't reschedule the pickup. They cancelled our return trip instead and stole our money because their website sucks!!! AVOID THESE PEOPLE!!!!!”

Helpful Report

Posted 5 years ago

Dear Traveller We apologize for your experience with Welcome Pickups, please let us assure you our team is set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com.

Posted 5 years ago

“Was very helpful in changing the pickup time and drop location.”

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Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best,

Posted 5 years ago

“Welcome Pickups provided us excellent, professional and effectiveness transportation service in Athens. They provided quick response for our questions on traveling services. Their drivers I have met , Nikos and George , are very polite with much smiles and well dressed. They always well time keeping and deliver great, safe and comfortable transfer service. We expressed our much appreciation for Welcome Pickups provided us reasonable price with excellent service. I believed that I would not select other traveling agent expect Welcome Pickups as their service provided exceed my expectations. Finally, We graded Welcome Pickups~ Great Great Great and Great”

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Posted 5 years ago

Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best,

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,385 reviews