Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,411 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't say enough about our experience with Welcome Pickups...I was worried before we left because of one review..they responded to me right away and all my fears were erased! We had four pickups ..our first was after an overnight flight in Paris..our driver was there on time as was my pickup...on to Rome where again pick up and back to the airport was effortless..I did not have to go through the hassle of confirming..the drivers were courteous! I have traveled before and used other pickups..Welcome was better priced than all..we travels onto Amsterdam where I did not use welcome but used Vueling airline transfer..it was terrible..no one to meet us no directions..I wish I would have used welcome for all!! .They really were great and I recommend them!”

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Posted 7 years ago

Thank you for your reviews!! We continue to be delighted by your positive experiences and look forward to being able to serve you many more times during your travels! Best, Welcome Pickups Team

Posted 7 years ago

“Timing, professionality, safety, helpful, very clean and of course WELCOMing.”

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Posted 7 years ago

Thank you for your review!! We are so glad to have served you.

Posted 7 years ago

“All the information needed and the tickets for skipping the lines”

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Posted 7 years ago

We are very glad you enjoyed our pre-ordered ticket delivery! We hope you had a great holiday. Best, Welcome Pickups Team

Posted 7 years ago

“Driver showed up an hour late. Never got a reply to my contacts but claims he did. Our Hop-On-Hop-Off vouchers were not accepted by the bus and had to pay. Too way too long to get a refund from Welcome. They were more interested in why the voucher was not accepted them to reimburse us. The ride via a taxi would have been easy to do (cabs waiting right outside of baggage pickup) - in fact our driver was using a taxi. The senior fare from Hop-On-Hop-Off was cheaper than Welcome.”

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Posted 7 years ago

Hello - first, we want to apologize for your driver's tardiness - we have addressed that directly in our cooperation with him. This is never an acceptable way we want to treat our travelers. For the bus ticket, we were able to get ahold of the provider who apologized to us, stating that they accept full fault for this mistake since your voucher should have been accepted. As for the senior prices, we charge the same as the provider. Our travelers are able to choose an adult or a senior ticket upon checkout. We do use licensed drivers in each city and in certain cities, regulations require that they use a taxi vehicle rather than their own cars. By our standards, they are required to be in good, clean condition and comfortable for the traveler - along with our other benefits, this sets us apart from the other taxi options. We hope that you enjoyed being greeted with your name on a sign, given water, a map and a bag as well as conversation around your destination. We hope you will allow us to serve you again during your travels and accept our apologies for your frustrations during this trip. Thank you, Welcome Pickups Team

Posted 7 years ago

“Hassle free booking. On time service!”

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Posted 7 years ago

Thank you and we hope to see you again!

Posted 7 years ago

“On time. Driver is nice and helpful. A+”

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Posted 7 years ago

Thank you for your review. We hope to see you again.

Posted 7 years ago

“professionalism.”

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Posted 7 years ago

"One word that describes Welcome..." Thank you for your feedback! We look forward to seeing you again. -Welcome Pickups Team

Posted 7 years ago

“Perfect service! We had an early pickup at a suburb of Amsterdam but all went very smoothly. The price was also fair. I would recommend it to everyone!!”

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Posted 7 years ago

We are very glad to hear that! We hope to see you again!

Posted 7 years ago

“Fast reply and safe journey.”

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Posted 7 years ago

Thank you for your review! -Welcome Pickups

Posted 7 years ago

“Excelente service.”

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Posted 7 years ago

Thank you! We are very glad. -Welcome Pickups

Posted 7 years ago

“Excellent service, very nice and helpful driver.”

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Posted 7 years ago

Thank you for your kind review! -Welcome Pickups Team

Posted 7 years ago

“I would like to edit my one-star review for the Amsterdam airport pickup. It appears I DID receive an email providing information about where to meet my driver (in a far-off locale). The information was to be found it I clicked on a tiny box in the email giving my driver's name. I did not see the box and click on it. I still think the driver should have been in a more convenient locale, and I also think that the information about the pickup should have been in the email itself and not hidden in a tiny click box, but I do accept fault. Take away my one-star rating if you can.”

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Posted 7 years ago

Thank you - we want you to know that we received your feedback and take that very seriously. We hope you enjoyed your stay in Amsterdam. Best, Welcome Pickups Team

Posted 7 years ago

“This review is for the pickup at the Timhotel in Chartres. The driver was on time at 6:35 a.m. and even looked up our flight and terminal number. The service was perfect.”

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Posted 7 years ago

Thank you for your feedback - we are very glad you had a good transfer to the airport. -Welcome Pickups Team

Posted 7 years ago

“Do not use this service at the Amsterdam airport. The driver waited in some obscure area, and we were provided no information about where he was and how to find him. When I complained, I was told that he was at the airport (probably) but we had been told where (NO). we took a taxi and ate the expense for the Welcome driver.”

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Posted 7 years ago

“I'm so happy I chose to travel with Welcome pickups.What an amazing Experience from landing to departure,I'll definitely book again and recommend. We all need a welcome like that after being on a flight.Made me feel very relaxed”

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Posted 7 years ago

We are so pleased to hear that! Thank you and we hope to see you again. Best, Welcome Pickups Team

Posted 7 years ago

“Reliable pick-up and extremely courteous, friendly drivers. Good value for an excellent service”

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Posted 7 years ago

Thank you for your review and we are delighted you enjoyed your transfer. -Welcome Pickups Team

Posted 7 years ago

“Welcome provides excellent transportation for your arrival in Crete. The staff are friendly and informative and the vehicles are comfortable and spacious. I will definitely return to Crete as it is a beautiful island and will always use Welcome's services.”

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Posted 7 years ago

Thank you! We appreciate that and we look forward to seeing you again. -Welcome Pickups Team

Posted 7 years ago

“The price was reasonable and the service.”

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Posted 7 years ago

Thank you for your review! -Welcome Pickups Team

Posted 7 years ago

“It took the dress out of getting home”

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Posted 7 years ago

Thank you - our goal is to offer stress-free services! We hope to see you again. -Welcome Pickups Team

Posted 7 years ago

“Great service”

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Posted 7 years ago

We are glad you enjoyed it! - Welcome Pickups Team

Posted 7 years ago

Welcome Pickups is rated 4.8 based on 6,411 reviews