Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous experience with customer services at haverfordwest store when trying to order a simple product online. Had soooooh much trouble and actually had to get it picked up ourselves in Cardiff. Never will bother with wickes again. Complained and had the same bad customer care from the haverfordwest manager. They do not care about how they treat customers.”

Helpful Report

Posted 7 years ago

“Everything. Wickes Delivered the incorrect doors. Refused to admit they had delivered incorrect doors.(asking me to send images of me measuring the doors) Then failed 3 times to collect wrong doors and redelivered my product , wasting three full days of my time unpaid waiting for deliveries and endless phone calls. Collected the wrong item with no delivery of the correct product. The correct product was then missing for a few days and no one could explain why it had not been delivered. I was Promised it would be redelivered knowing I had taken a day off work and Yet again they did not turn up. Eventually turned up to redeliver the wrong product that had initially been delivered along with HALF of the correct product. At this stage I paid for someone to take the doors to the local store as I couldn't afford to spend any more time dealing with this incompemtant company.”

Helpful Report

Posted 7 years ago

“I have had an absolute nightmare after placing an order online for delivery . the order was supposed to be delivered on Wednesday the 9th/ 08/.2017 no delivery turned up to cut this story short I honestly made 12 phone calls to customer services at wicks all ended with a promise of a call back no call back ever came . it is now the 14/08/2017 and still no delivery and it is impossible to get an answer as to why this as happened . I have never in my 57 years come across such a pathetic uncaring company I feel as if I have been mugged £321 order and no one cares about even answering your questions pathetic truly pathetic they need to shut down the customer services dept and start again I will never trade with these idiots ever again”

Helpful Report

Posted 7 years ago

“I have placed an order online on the 1st July, however, no delivery turned out on the delivery date. I have contacted the store several times and then found out there was no stock. I have then cancelled the order, however, I noticed afterwards that I have actually been charged for £287.98, and no refund since. Also contacted their customer services and have been promised would received cancellation email, but nothing happened. Worst company and service!”

Helpful Report

Posted 7 years ago

“Dreadful customer service. Make promises and commitments they do not live up to and then lie. Avoid dealing with this company if you want to get what you ordered when you want it without the lying and truly dreadful customer service”

Helpful Report

Posted 7 years ago

“5 weeks and work nowhere near completed. Holes in walls, sockets hanging out, tiling promised over a week with nobody turned up as yet. Don't do it people, go elsewhere”

Helpful Report

Posted 7 years ago

“Do not choose Wickes if you need your goods delivered on time. Ordered timber goods for a project to be delivered. Paid £30 delivery charge too! No delivery, no call from a driver, no information from customer services. A whole day wasted waiting through their 1/2 -day slot until one pm, and again through the afternoon since I wasn't able to learn whether the delivery was still coming or not. Spent more than 20 minutes on the phone on two occasions today and been promised a callback each time - nothing. Their excuse is that they needed to inquire with the store handling the delivery (Catford) but couldn't get hold of anyone there. Upon learning this, I looked up that store - the worst reviews I've seen for a serious, national retailer. Cancelled the order on the last call as I have no reason to believe that Wickes can actually fulfill my order AT ALL. There are plenty of brands in this market - don't put yourself through the Wickes experience.”

Helpful Report

Posted 7 years ago

“We ordered a bathroom suite from Wickes with 4 weeks’ notice, the delivery day comes and no cistern for the toilet! We were only informed of this by the delivery driver when he handed us the note stating “cistern to follow”, not a great start! We contacted customer services and were told by John in the Chorley store and customer services that they had sourced an alternative cistern that would fit, next day delivery, great! Did it fit? No, not even remotely compatible. After raising my concerns a cistern for the pan was found in the Chorley store, I took the replacement that didn’t fit down to the store to swap them over, once in the store I was told everything had been checked and that’s why the box was opened, at 70 years of age I instinctively asked to see the cistern in store before leaving, low and behold the cistern was cracked! So much for being checked by staff. The day after in the afternoon the cistern for the pan does arrive via courier, finally the plumber can start. Toilet and sink in, next the bath.. oh wait, the corner has been damaged in transit. I spoke to Tom at the Chorley store on Sunday 16/7/17 and I was assured it would be his priority on Monday as customer services weren't open. Monday 17/7/17 I hear nothing so ring the Chorley store in the morning at approximately 11am, Wendy advised me that Tom was out on sales calls and the bath would be Thursday! I stated that absolutely would not do due to the delays and difficulty getting the plumber back, Wendy spoke to customer services and assured me it would be Tuesday 18/7/17 in the AM and that she would liaise with Tom and have him ring us. At 15:45 Monday 17/7/17 we visited the store to speak to Tom, he wasn't available as he hadn't finished his appointments, queue Jack the 'operations manager'; Jack stated he would have to contact Tom, upon questioning if he could ascertain if the Bath would be coming tomorrow as per Wendy he stipulated that, and I quote.. "he didn't have the authority to check the system and would need to speak to Tom". I found this odd, an 'operations manager' without the authority to speak to his own customer service or supplier? Come on! After waiting fifteen minutes in store, Jack couldn't contact Tom so Jack took our details to call us once Tom arrived back at the store, Tom was due back at 16:30. Guess what, no call, this is beginning to become a regular thing with Wickes Chorley so at 17:51 I call the store and ask for Tom, he still isn't back, so I ask for Jack.. After waiting ten minutes Sam eventually manages to get Jack to answer his extension, Jack stated that the Bath would be delivered Thursday, no word of why they couldn't get the replacement to me Tuesday as stated by Wendy and customer service or any word of an apology, just the contact number for customer services, clearly Jack was as interested as he was instore. I do ask myself what Wickes Chorley have actually done to ensure the expediency of a replacement bath. The showroom didn't have a member of staff available with Tom out on sales calls and Wendy finishing half day and with John presumably on a day off. How on earth do you run a showroom like this? I asked Jack the question and received a rather nonchalant response of "we don't have the budget for it, today is only Monday and it’s not Peak”, my response was its peak anytime there’s a customer waiting for a response, Jack said he didn’t wish to discuss Wickes operational systems and policies and seemed disinterested by his demeanour and body language, I pointed this out at the time. I can only conclude that the premium Wickes charge is to cover the staff commission and once the sales done, so are the staff. The whole experience of dealing with Wickes after the initial sale has been horrendous, I've shopped with Wickes for years and also Travis Perkins but moving forward this will not be the case due to the lack of honesty, disinterest and ultimately the extra costs I’m incurring from Tradesmen for having to come backwards and forwards on Wickes timescale. I now wish I’d ordered from Victoria Plumb who offer next day delivery, it just goes to show that loyalty is never rewarded.”

Helpful Report

Posted 7 years ago

“Bath, curved glass shower screen and bath legs were on special offer at our local store, all stacked together and shower screen and legs boxed, so my son bought them as he is moving into a starter home. Delivery charge of £30 extra. Delivery date and time agreed but despite my son taking time off work they didn't turn up. It turned out Wickes cancelled the delivery but forgot to tell my son! Arranged another delivery date and they did turn up. One day later my son, after unpacking the legs, discovered that they were for a shower. Nothing on the box to signify that the legs did not go with the bath. Now the tricky bit. Went back to the store and after some discussions with store staff eventually talked to the manager. He gave a refund for the legs but not for the other two items. What!!!! Of what use would a bath be without the support legs? He scoured other stores but could not find any and they could not find the items on their stock list either. I stated quite forcefully that we would not leave the store without a full refund. After a while, by luck or by a phone call from the store, the operations manager came down and we were initially asked to deliver the bath and screen before we had the refund. What!!! After more discussion my son received a full refund for the bath and screen. This took up more than 2 hours of our time. Extremely disappointed.”

Helpful Report

Posted 7 years ago

“ATROCIOUS! Where to start? Order placed or delivery from Maidstone store, now waiting over three weeks since original order was placed. What's the point in providing an option of a delivery date when the store can't even print the delivery note to provide it to the drivers meaning the delivery is delayed again for the 4th time...the store's attitude stinks; it's along the lines of 'there's nothing I can do' Store staff lying about delivery date despite going to the store in person to confirm dates and times. I'm surprised the staff can manage to get themselves to work everyday given the state of the shop floor - items in the wrong places, no clue about how many items they have in stock. Large advert outside the store mentioning one hour delivery time - I am sure they must be referring to the delivery slot rather than the option to choose as I am waiting well over four days since the original date. An absolutely shocking system - couldn't organise the proverbial!”

Helpful Report

Posted 7 years ago

“Atrocious”

Helpful Report

Posted 7 years ago

“Terrible customer service, Wickes have really gone down hill since they have lost their own delivery drivers and Clueless and Collect... We have been let down 4 times for delivery from Maidstone and are still waiting! Poor excuses, blatant lies from the staff and now its not coming because the advice was not printed!! Clueless and Collect is just as bad, order a 90deg gutter bend, get a 110deg downpipe bend. Order 50mm insulation, go to collect and they have selected 25mm and are still offering the 50mm up for sale despite having none in stock. Its not suprising because after visiting Maidstone the guttering parts were in the wrong place, seems like the staff are either incompetent or just cant be bothered. Come on Wickes. Its got your name on it so sort it out!”

Helpful Report

Posted 7 years ago

“Paint machine never works,all decorating tools are now something you would buy from a pound shop,and there are just no staff. As a decorator I used to use Wickes a lot but now only when desperate and always leave frustrated. Its basically now focused on selling tat to the naive DIYer.”

Helpful Report

Posted 7 years ago

“Absolutely shocking service in store ! And even worse deliver ! When called to find out where the delivery was ( 4 hours late ) got the attitude of it is what is ! Will not be using again”

Helpful Report

Posted 7 years ago

“ordered a toilet, a bath and a ele shower 10 days ago and booked the delivery. However, noone turned up on the delivery day and no message and no call. We tried numerous time to contact company and the shop and been told there is no stock!!! Shouldn't they tell us long time ago?”

Helpful Report

Posted 7 years ago

“My elderly mother ordered a kitchen, it took 3 monts to fit, once fitted the standard of work was terrible. Wonky plug sockets, uneven tiling and the fitter "Jay" just laid the new floor on top of the old one. Didnt even bother taking te old floor up. My mother not long after passed away, probably due to the fact of the stress an elderly women without a working kitchen for months would bring. The way they have handled things afterwards is even worse. My advice. avoid, avoid, avoid. They have ruined my life for the past two years.”

Helpful Report

Posted 7 years ago

“Delivering our bathroom furniture turned in to a night mare, firstly we where told we could arrange delivery for £25 which we did, we where then told that we couldn't have this (after we paid) due to ordering on finance (WTF) This took a week to sort out!!! Once the furniture FINALLY got delivered the drivers accidentally hit our ceiling and caused substantial damage to the plaster. These things happen Why has it taken 13 weeks AND Counting to arrange the compensation to sort this issue out WORST CUSTOMER SERVICE EVER why is their no 0 out of 5 option !!!”

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Posted 7 years ago

“I placed an order with Wickes for some timber. The money was taken off the credit card. After a few days as I hadn't received confirmation I contacted Wickes who told me that the order was lost somewhere in the system and they would contact IT. I cannot cancel because the order even though they can see it is lost. I cannot get a refund even though they have the money, they say they haven't, and IT have done nothing! Next step Credit Card company and never buy again from Wickes.”

Helpful Report

Posted 8 years ago

“Complaint ignored even after assurances that customer services would be in touch - never did even after further requests for help.”

Helpful Report

Posted 8 years ago

“just terrible. kitchen delivery missing items and tiles not even on the order. tried to order them and the website can't even process my order....wickes are a joke.”

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Posted 8 years ago

Wickes is rated 1.5 based on 1,731 reviews