Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never order from WICKES!! Ordered my bathroom 4 months ago. Arranged at the time for it to be delivered tomorrow. Called today just for peace of mind to check all ok for tomorrow. To be told 'sorry we no longer stock your bath etc you ordered so some of your items won't be delivered tomorrow or ever for that fact, as we no longer produce them' WTAF!!! Happy to take my £5000 though, and keep it for how many months! Also happy to only tell me of this when I CALLED them!! Not to mention the stress it took to organise a plumber/tiler/kids out of the house/time off work to enable this all. Seriously FUMING 😤 Never going near wickes again! BASTARDS!”

Helpful Report

Posted 7 years ago

“I bought a kitchen from the Huntingdon branch, the kitchen is lovely. Beware the customer service is disgusting. The measurements were wrong, and trying to make telephone contact with the kitchen designer was a nightmare, totally ignored phone messages , which we have all on record. I had to get in my car three times to sort deliveries out with her. Only to be told by the manager to get some of my products from Benchmark because the kitchen designer had not ordered items and I was paying a kitchen fitter to fetch and carry items, which cost me excess money. Then the fun began to try and get my refunds, which in the end the Hitachi finance sorted out as I paid in full but mentioned to them the problem I was having getting my refund. It has been an absolute nightmare and I have moved several times and had kitchens fitted so I am not a novice! The product is lovely but go to Benchmark do not deal with Wickes I never got a proper apology or compensation for my extra cost due to the irresponsible kitchen designer at Huntingdon. The manager there did say sorry when I asked to see him to complain, but this lady still works there so beware. The first comment she made when we first spoke to her in the showroom was men try to intimidate her as she is a young female, which I found odd at the time, to say that. I know why now after what I have experienced, she needs more training on how to treat customers and how to answer phone messages!! My advise get your own designer if buying from wickes, but I like I said earlier the product looks lovely.”

Helpful Report

Posted 7 years ago

“We went to store twice to return a shower head that despite the packaging stating it was compatible with a pump wasn't! but my complaint is about the unhelpful and indifferent attitude of the staff. Maybe Wicks need to retrain some members in customer service and or employ people that actually want to work there. I have worked in retail and I know it is not an easy job but I was never borderline rude to any customer!”

Helpful Report

Posted 7 years ago

“1. Delivery of ballast arrived and could only be dumped at the entrance due to old style lorries. Vince from Nyes whips in and out with his rear steering wagon in 10 mins. AND ALWAYS CHEERFUL. 2. Out of cement on one visit a few months ago. 3. Out of lightweight blocks this morning. This used to be a decent builder's merchant, alas no longer.”

Helpful Report

Posted 7 years ago

“They own Toolstation. So why is Wickes so much worse? Why so much more expensive? Explain this? RIP off? And unhelpful staff.”

Helpful Report

Posted 7 years ago

“Placed an order for Kiln dried logs on line..It was only on viewing the confirmation email I saw they had overcharged me by £44.97.. Spoke to their customer service dept. nice lady called Nicola agreed they had made a mistake and would get a manager to refund me the overcharge. The manager said he would arrange a voucher for me to spend at a wickes store of my choice.!! Come on customer care. Is that even legal.?”

Helpful Report

Posted 7 years ago

“They take your money and then loose your order in the system !”

Helpful Report

Posted 7 years ago

“Made a order online then never received a confirmation so when I enquired about my order they said they had IT problems and would get back to me ? This never happened and I am now on day 3 after numerous calls and requests to speak to a manager ignored ! All I am told is it is being dealt with ? When I asked to reorder they said I was to pay again ! A refund would take up to 7 days and I have a builder expecting to start in 4 days !!!! I would never use them again”

Helpful Report

Posted 7 years ago

“Still waiting for items 6 months on, will they ever supply so my bathroom can be finished. They don't even deserve 1 star”

Helpful Report

Posted 7 years ago

“Some 3 weeks ago, we made an appointment to see Adam, a kitchen designer, today at 11.00am. We arrived early (10.45am) and were asked if would mind waiting in the kitchen display area for a few minutes, until Adam arrived. This was not an issue, so, we spent the time wandering the store looking primarily at the worktop, always the most difficult part of the operation. We saw Adam arrive, a couple of minutes after 11.00am By 11.10am, we were still waiting The design suite was empty, as it had been since just before 11.00am. Not one member of staff had taken the initiative and approached us to find out what we were wanting. We were just studiously ignored We left. Our business will go elsewhere.”

Helpful Report

Posted 7 years ago

“Everything went wrong.Wickes must have the worst fitters out there.less than a week after fitted my kitchen started falling apart literally.now I fear for my life as basic screws are coming out.nearly all doors are damaged because the fitter does not know to screw the handles without damaging the doors.the doors are not closing .the hinges are coming of.well ,the pictures say it all.those parts that are holding are fitted to a bad 19th century standard. I wished I never heard of Wickes”

Helpful Report

Posted 7 years ago

“Wickes Bathroom up to 50% off what a scam Bought bath 50% off for £225 delivered today different name on bath ? Went on web site to check same bath normal price £190 !!!”

Helpful Report

Posted 7 years ago

“After 3 months of trying to get all the problems with our Wickes kitchen sorted out we were promised a fitter today to finish the snags in our kitchen. I had this confirmed and we emptied the relevant cupboards and left the day free. We awaited the fitter who was due to arrive at 9am. By 10.30 no one had arrived and we then had a phone call from an installation manager who had been contacted by the person who told me a fitter was coming, I presume to ask how things were going. This man knew nothing about it. No fitter came. My husband tried to fit a shelf liner himself but that was the wrong size. We have wasted a day and now have to put everything back in the cupboard and we are back to square one. What else can go wrong with this kitchen. Again i warn everyone to steer clear of a Wickes kitchen. I am awaiting a phone call to tell me what is happening next!!!”

Helpful Report

Posted 7 years ago

“10 weeks & kitchen still not finished”

Helpful Report

Posted 7 years ago

“I placed an order with Wickes some six week ago to install an en-suite facility. I was given a date in September this year and to expect the installer to visit my house to asses the work. This he did, but thought that he found a slight problem with the proposal compiled by the lady who gave me the original quote. I visited the Bridgend store to explain what the installer had said. The lady there (Janet) informed me that she would sort the issue out by the time I returned from a two-week holiday. On my return from holiday, I contacted Janet, who told me that she would arrange for the installer to get in touch. After a week with no response I contacted Janet again, who informed me that she would be on holiday herself but that the store manager (Kraig) would arrange for a firm installation date. Another week went by with no response from the Bridgend branch, so I travelled to the store in person on Friday (15th), and spoke with Kraig himself. I explained the whole sorry state of affairs and informed him that, unless I was in receipt of a firm installation date by 17:00 today (18th) then the order would be cancelled. Early on Saturday (16th) I received a telephone call assuring me that someone would be in touch 'in a day or so' with a firm date. This I accepted but reminded him of the firm date deadline that I have advised Kraig. Finally, today (18th) I got in touch with the Bridgend branch to remind them of my expected confirmation by 17:00 today. A lady phoned me back to advise me that the fitter would call me some time to arrange a date sometime during the end of November. I reminded her that this was not what I required. I require a firm date and nothing else. To my astonishment, she hung the phone up on me!”

Helpful Report

Posted 7 years ago

“Waiting for a replacement bathroom panel since early June, told no longer available then it was, just lip service and excuses, demoralise the customer enough and they might give up it seems, sent an email to Simon King on the complaint site department but I'm not holding my breath.”

Helpful Report

Posted 7 years ago

“We purchased a new kitchen and utility room from Wickes approx. 6-7 years ago. Around 3 years ago the gloss laminate began to detach from the cabinet door. I contacted customer services that asked me to send in photographs which I did. They then blamed the issue on moisture and that it was a batch fault. Eventually, they replaced two of the affected door. A year or two later, the same thing occurred on other doors and yet again I had to jump through the same hoops only for Wickes to argue that black is white. Eventually, they sent replacements. Skip now to 2017 and my pan drawers are starting to de-laminate and although I have provided the exact same information and they should be able to see previous correspondence, they are now refusing to replace the faulty items. The customer service contact that I had to deal with was ambivalent. The person that I spoke with on the telephone insisted that ‘he go with his colleagues judgement', talked over me, refused to put me through to a supervisor and was reluctant to give me a name and address so I could write to complain!! If my experience is anything to go by – you will have to replace your kitchen every 6-7 years!!!. Utterly disgusted with Wickes – never again!”

Helpful Report

Posted 7 years ago

“I bought a product from them, it was broken. Their customer service was absurdly bad.”

Helpful Report

Posted 7 years ago

“Simply the worst company I have ever had to deal with! if you have to buy anything get it from instore and do not buy anything that needs to be delivered. purchased lots of items in store but a door had to be delivered, it turned up broken so had to call to get it collected and replaced. long story short after over 20 calls and 3 weeks I have still not got my door and even had a call yesterday from wickes asking if my complaint was dealt with and resolved!! WTF!!!!!! I still dont have the door”

Helpful Report

Posted 7 years ago

“Delivery did not arrive”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,731 reviews