Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DREADFUL SERVICE DO NOT USE WICKES! A DISGUSTING FIRM!! I have been waiting for 9 months for the fitter to come back and fix the shower attachment. I have phoned Wickes customer services repeatedly. My attempts to speak to a manager or make a formal complaint are brushed off. I have been promised callbacks by the customer services team serveral times but never actually been called back. The treatment I have received from this firm has been APPALLING, totally DISGRACEFUL. The bathroom plus fitting cost in the region of £7000 and I used Wickes because of the 2 year guarantee which has proved to be a total waste of time. Anyone considering using them - I would advise you find an independent plumber as Wickes’ guarantee is WORTH NOTHING!!”

Helpful Report

Posted 7 years ago

“Design for kitchen was appalling (were sales people not designers, there is a BIG difference!) installation was even worse. Complaints department could have been a lot better. Customer service was non existent. Some items that were delivered had to be returned or were faulty, thats if they turned up in the first place. Kitchen took 4 months to get finished, but even now I am having to go back to them as more faults have happened. Wouldn't touch this company again with a barge pole and have told all my friends”

Helpful Report

Posted 7 years ago

“Customer service very bad. Click and collect option useless. Not in physical stock but online it says is in stock.”

Helpful Report

Posted 7 years ago

“Still waiting for a next day delivery that should have been here 9 days ago. Customer service keep fobbing me off with empty promises to call back with some kind of answer. I am now on the fourth promise of a call back and it looks like it's not happening again. We are a trade customer and this has caused some real embarrassment on our part, delaying a job significantly. I must have spent around 3 hours on the phone this week trying to sort out what has happened to my order and I still can't get any kind of information.”

Helpful Report

Posted 7 years ago

“Me and my husband had brought a new bathroom and kitchen from wickes this was due to be installed February 2016 we are still waiting for them to finish!! My heated towel radiator was installed in the completely wrong place,now when my children are at bathroom sink they get burnt. Also waiting for bathroom cabinet to go up I reported in 2 week aftercare phone call a slow drip comeing through kitchen ceiling when anyone has a shower or bath it took many many phone calls for someone to come out when they did all I get is empty promises also we are all freezing cold as the kitchen designer forgot to take in account I have a radiator in my kitchen so they removed this with a promise of a heated plinth heater!! Not to mention all the other problems while the work was going ahead nearly two years ago now they would leave live wires hanging out of wall with a note saying do not touch and not turn up for work the next day my son has autism and this is extremely dangerous for him so I had to move in with relatives. while their were different contractors every day passing my keys around we also get burgled we are completely disgusted in the way we have been treated feeling ignored all the work they did is falling to pieces and and feel my house is no longer safe my kitchen ceiling now has a crack in due to the leak that nobody came to fix nearly two years ago now takeing legal action.”

Helpful Report

Posted 7 years ago

“Wrong product sold, poor customer service”

Helpful Report

Posted 7 years ago

“I had to wait 30 minutes to receive my click and collect order from the Stockport store. The store was freezing cold. My items were not in one place and staff were running around trying to find items. Complaint to customer care took another 30 minutes and I was promised a call back. This didn't happen so I called them back only to find my complaint had not been attached to the order. Will not use again. Both agents I spoke to did not offer to compensate me for the time wasted. Terrible service and terrible customer care”

Helpful Report

Posted 7 years ago

“Placed a click and collect one hour order which took three hours. It was then too late to collect it the same day. On going to collect the order the following morning I was sent to the click and collect area and had to re-enter the store 3 times and wait 35 minutes before anybody could locate the fork lift driver even though 2 members of staff and gone to try and find him. Will go to Build Base in future . Terrible service at Rayleigh store every time”

Helpful Report

Posted 7 years ago

“Wickes kitchen installation at our house was a nightmare. Our kitchen is still not finished nearly 2 months after they were supposed to have started. Too many things went wrong to list them here. To summarise, whatever you do, do not choose Wickes to do your kitchen or bathroom. It is awful dealing with them and you end up having to pay a lot more to finally get the kitchen you expected. Absolutely terrible service. zero out of 5 is a more realistic score.”

Helpful Report

Posted 7 years ago

“Returned taps and shower fittings to Wickes Epsom in person that were unsuitable but they said they could not refund me on my credit card because their own fitter had opened them - my refund had to be a cheque from another department. The cheque never arrived despite many, many, many phone calls to customer services. In the end, in complete desperation, I invoked Section 75 of the Consumer Credit Card with my credit card company who refunded me. I made an online complaint to Wickes who simply said sorry we will pass it on. Nothing else! Avoid, avoid, avoid!!!”

Helpful Report

Posted 7 years ago

“We ordered a bath in august 2017 and were told it would be delivered on 29/9/2017 they text to confirm the day prior to confirm the delivery would be made so i took a day of work the await the delivery. it never arrived not even a call from wickes to explain why rescheduled for 7/11/2017 same again no bath no call. currently on to customer services while they try to find the bath. if i could give wickes a no star review i would. VERY POOR SERVICE.”

Helpful Report

Posted 7 years ago

“We've had an appalling story of incompetence from Wickes which they have been reluctant to put right in a satisfactory way. The result of this is we have been put to great inconvenience taking time off work to sort things out and have even had to keep our builder on for longer than we needed to. We will never use Wickes again, it's been a nightmare.”

Helpful Report

Posted 7 years ago

“Expensive unfinished kitchen with faults. Won't come or make contact to come and correct problems”

Helpful Report

Posted 7 years ago

“From beginning to end, everything was poor. We put our faith and trust in the designer and believed everything he said. In the end we found that the design was poor as it all had to be changed around at the last minute by the fitter. The fitter was not prepared and not enough planning was done. The installation of our kitchen started late and 4 weeks later it does not look like they will finish. On top of the cost of fitting there are lots of hidden extra costs which we did not realise were not included in the price. For example they cannot fit a hob even if it is part of the kitchen you purchase from them. We are still waiting for our hob so still cannot use our kitchen properly. The worktop started to bubble at the join within days of being installed. When the fridge was fitted it looked nice but you could not open the door more than a few inches. The list is endless. They have to be managed every step of the way. Things they say they are going to do they don't do or they can't do. I would never order a kitchen or bathroom from this company again. Very poor indeed.”

Helpful Report

Posted 7 years ago

“Wanted to buy 7.5L of paint ( Wickes doing a 3 for 2 offer) so thought I would buy 3 x 2.5 L cans. Only had 2 on the shelf so got 1x 5L and 1 x 2.5L which cost £14 more than I anticipated. E-mailed customer services and got "the get out of jail" response " subject to availability" Hoping to get a full refund and take my custom elsewhere and never use Wickes again!”

Helpful Report

Posted 7 years ago

“Awful customer service, rude on the phone, took 5 attempts to deliver the correct and 3months on still nothing right, my advice avoid avoid avoid”

Helpful Report

Posted 7 years ago

“Part delivery of order only. Remaining items failed to materialise despite someone being at home all day. Not re-delivery note left. They just never turned up. When I called them they reported "property inaccessible - unable to leave delivery advice/note". Apart from the fact that someone was at home all day, I'd suggest the letterbox would have been able to accept a delivery advice, or the items placed out-of-sight. Clearly they never actually attempted the delivery. I had to postpone my work. Rubbish service.”

Helpful Report

Posted 7 years ago

“Wrong measurement with kitchen, missing parts, 100000 holes in every pannel inside.”

Helpful Report

Posted 7 years ago

“The only reason Wickes are worth one star is because I can't give less. Kitchen ordered and paid for in full (£22,000) in April 2017 with installation set for 18 September. Delivery of components made on time on 14 September and mostly complete: a few items missing from the packing list but these came over the next few days and cabinet installation was carried out carefully and professionally. Worktop measurer came the day after the cabinets were finished and said they’d be back in 10 days to fit it. This was then put back a day, and then two, and at one point I was told the worktop fitters were on their way and would arrive between 10:00 and 12:00 (it was already 09:30); but of course that was a lie and no one turned up. Wickes Customer Services are either completely clueless about what’s going on or, worse, deliberately set out to mislead customers for their own perverted pleasure. The advert says “Wickes – it’s got our name on it”. Well, Wickes, so far as I’m concerned your name is mud and until you finally acknowledge that you have failed to deliver on the contract that exists between us then I’ll not miss any opportunity to let everyone know how you operate.”

Helpful Report

Posted 7 years ago

“I bought some fence panels 6' x6' which when delivered the very top one was found to be smashed, why do they think you are going to accept the goods in these conditions. I did complain but the replacement panel wasn't re delivered for over a week, very poor customer services.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,731 reviews