Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,737 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent fitting. Only had kitchen fitted last April and endless problems with my kitchen. The two year workmanship guarantee is a pathetic lie. I've logged problems with my kitchen since Nov 17 and still no one out to address the issues I ve registered. Your fitters are incompetent. Your call centre agents including the complaints department are an utter disgrace and such unprofessional idiots. You 've ruined my kitchen and given me a terrible experience.”

Wickes 1 star review on 29th January 2018

Helpful Report

Posted 7 years ago

“Booked a kitchen appointment for the first available time nearly 3 weeks only for them to cancel it 3 days prior to appointment. very poor”

Helpful Report

Posted 7 years ago

“I purchased a hoover a few days ago and wanted returned because it is horribly noisy!!!! Literally we are not able to work with it without the ear protectors. They said that we can not return it because there is not original packaging!?! Who the hell keeps a big cardboard box thinking that one day it will be needed when something goes wrong!?!? Beware of buying stuff from Wickes!!!”

Helpful Report

Posted 7 years ago

“Bathroom in a small flat. Approved installers charged in survey over £700 for a bath frame they said was needed to support the bath, pipework over and above what was supplied by wickes and £280 to remove the old bathroom and dispose of rubbish. When the job was finished and within days a leak in the basin because it was not fitted correctly plus w/c cistern not screwed onto wall. We then discovered instead of installing the bath panel they used a bit of cut down furniture panel [not waterproof] and when we told them to take it away discovered they had not put in a bath frame but claimed they had and we could not see it because it was behind the bath. Threatened to sue us if we did not pay the balance. Wickes customer complaints sat on the issue saying they had no record of the various E mails and calls we made. After months of attempts to resolve the regional install manager came and accepted all we had said was true and offered to get back monies we over paid and offered £150 for us to finish the install ourselves!! Customer services offered £150 for the months of worry they caused us and claimed the furniture ombudsman has been consulted by them and its fair and reasonable. This has been rejected by us and we now have to wait for the ombudsman to review our case. NEVER USE WICKES INSTALLERS OR IF YOU DO CHECK THE FIGURES THEY ASK ARE FAIR AND EXTRA COSTS ARE ACTUALLY USED UP.”

Helpful Report

Posted 7 years ago

“Drove to the nearest branch of wickes (Westwood cross, Thanet) after seeing an item in the clearance sale was in stock at that branch. Got there, queued up and was then flatly told that no it wasn't in stock, despite it still being listed as in stock online, and that I was actually the 4th person to come in for it, and they'd been meaning to change it online. Somebody needs to get sacked.”

Helpful Report

Posted 7 years ago

“DREADFUL SERVICE DO NOT USE WICKES! A DISGUSTING FIRM!! I have been waiting for 9 months for the fitter to come back and fix the shower attachment. I have phoned Wickes customer services repeatedly. My attempts to speak to a manager or make a formal complaint are brushed off. I have been promised callbacks by the customer services team serveral times but never actually been called back. The treatment I have received from this firm has been APPALLING, totally DISGRACEFUL. The bathroom plus fitting cost in the region of £7000 and I used Wickes because of the 2 year guarantee which has proved to be a total waste of time. Anyone considering using them - I would advise you find an independent plumber as Wickes’ guarantee is WORTH NOTHING!!”

Helpful Report

Posted 7 years ago

“Design for kitchen was appalling (were sales people not designers, there is a BIG difference!) installation was even worse. Complaints department could have been a lot better. Customer service was non existent. Some items that were delivered had to be returned or were faulty, thats if they turned up in the first place. Kitchen took 4 months to get finished, but even now I am having to go back to them as more faults have happened. Wouldn't touch this company again with a barge pole and have told all my friends”

Helpful Report

Posted 7 years ago

“Customer service very bad. Click and collect option useless. Not in physical stock but online it says is in stock.”

Helpful Report

Posted 7 years ago

“Still waiting for a next day delivery that should have been here 9 days ago. Customer service keep fobbing me off with empty promises to call back with some kind of answer. I am now on the fourth promise of a call back and it looks like it's not happening again. We are a trade customer and this has caused some real embarrassment on our part, delaying a job significantly. I must have spent around 3 hours on the phone this week trying to sort out what has happened to my order and I still can't get any kind of information.”

Helpful Report

Posted 7 years ago

“Me and my husband had brought a new bathroom and kitchen from wickes this was due to be installed February 2016 we are still waiting for them to finish!! My heated towel radiator was installed in the completely wrong place,now when my children are at bathroom sink they get burnt. Also waiting for bathroom cabinet to go up I reported in 2 week aftercare phone call a slow drip comeing through kitchen ceiling when anyone has a shower or bath it took many many phone calls for someone to come out when they did all I get is empty promises also we are all freezing cold as the kitchen designer forgot to take in account I have a radiator in my kitchen so they removed this with a promise of a heated plinth heater!! Not to mention all the other problems while the work was going ahead nearly two years ago now they would leave live wires hanging out of wall with a note saying do not touch and not turn up for work the next day my son has autism and this is extremely dangerous for him so I had to move in with relatives. while their were different contractors every day passing my keys around we also get burgled we are completely disgusted in the way we have been treated feeling ignored all the work they did is falling to pieces and and feel my house is no longer safe my kitchen ceiling now has a crack in due to the leak that nobody came to fix nearly two years ago now takeing legal action.”

Helpful Report

Posted 7 years ago

“Wrong product sold, poor customer service”

Helpful Report

Posted 7 years ago

“I had to wait 30 minutes to receive my click and collect order from the Stockport store. The store was freezing cold. My items were not in one place and staff were running around trying to find items. Complaint to customer care took another 30 minutes and I was promised a call back. This didn't happen so I called them back only to find my complaint had not been attached to the order. Will not use again. Both agents I spoke to did not offer to compensate me for the time wasted. Terrible service and terrible customer care”

Helpful Report

Posted 7 years ago

“Placed a click and collect one hour order which took three hours. It was then too late to collect it the same day. On going to collect the order the following morning I was sent to the click and collect area and had to re-enter the store 3 times and wait 35 minutes before anybody could locate the fork lift driver even though 2 members of staff and gone to try and find him. Will go to Build Base in future . Terrible service at Rayleigh store every time”

Helpful Report

Posted 7 years ago

“Wickes kitchen installation at our house was a nightmare. Our kitchen is still not finished nearly 2 months after they were supposed to have started. Too many things went wrong to list them here. To summarise, whatever you do, do not choose Wickes to do your kitchen or bathroom. It is awful dealing with them and you end up having to pay a lot more to finally get the kitchen you expected. Absolutely terrible service. zero out of 5 is a more realistic score.”

Helpful Report

Posted 7 years ago

“Returned taps and shower fittings to Wickes Epsom in person that were unsuitable but they said they could not refund me on my credit card because their own fitter had opened them - my refund had to be a cheque from another department. The cheque never arrived despite many, many, many phone calls to customer services. In the end, in complete desperation, I invoked Section 75 of the Consumer Credit Card with my credit card company who refunded me. I made an online complaint to Wickes who simply said sorry we will pass it on. Nothing else! Avoid, avoid, avoid!!!”

Helpful Report

Posted 7 years ago

“We ordered a bath in august 2017 and were told it would be delivered on 29/9/2017 they text to confirm the day prior to confirm the delivery would be made so i took a day of work the await the delivery. it never arrived not even a call from wickes to explain why rescheduled for 7/11/2017 same again no bath no call. currently on to customer services while they try to find the bath. if i could give wickes a no star review i would. VERY POOR SERVICE.”

Helpful Report

Posted 7 years ago

“We've had an appalling story of incompetence from Wickes which they have been reluctant to put right in a satisfactory way. The result of this is we have been put to great inconvenience taking time off work to sort things out and have even had to keep our builder on for longer than we needed to. We will never use Wickes again, it's been a nightmare.”

Helpful Report

Posted 7 years ago

“Expensive unfinished kitchen with faults. Won't come or make contact to come and correct problems”

Helpful Report

Posted 7 years ago

“From beginning to end, everything was poor. We put our faith and trust in the designer and believed everything he said. In the end we found that the design was poor as it all had to be changed around at the last minute by the fitter. The fitter was not prepared and not enough planning was done. The installation of our kitchen started late and 4 weeks later it does not look like they will finish. On top of the cost of fitting there are lots of hidden extra costs which we did not realise were not included in the price. For example they cannot fit a hob even if it is part of the kitchen you purchase from them. We are still waiting for our hob so still cannot use our kitchen properly. The worktop started to bubble at the join within days of being installed. When the fridge was fitted it looked nice but you could not open the door more than a few inches. The list is endless. They have to be managed every step of the way. Things they say they are going to do they don't do or they can't do. I would never order a kitchen or bathroom from this company again. Very poor indeed.”

Helpful Report

Posted 7 years ago

“Wanted to buy 7.5L of paint ( Wickes doing a 3 for 2 offer) so thought I would buy 3 x 2.5 L cans. Only had 2 on the shelf so got 1x 5L and 1 x 2.5L which cost £14 more than I anticipated. E-mailed customer services and got "the get out of jail" response " subject to availability" Hoping to get a full refund and take my custom elsewhere and never use Wickes again!”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,737 reviews