Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,736 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

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“Absolute nightmare! AVOID! You have made my bathroom refurbishment a bit of a nightmare. Firstly, I have paid extra for Saturday delivery - only 70% of the items ordered arrived on Saturday, of which Bathtub front panel came broken and bath tub was missed off. That is not the end, as the builder started tiling one pack of the wall tiles were discovered broken - luckily he could utilize them. John - Twickenham Hub manager - tried to rectify some of the above issues - he brought a bath tub in his own car on Saturday afternoon. Unfortunately, bath tub had a hole on the side. He promised a Monday delivery, which took place. I have spent about 2 days chasing up a front panel for the bath tub - been to 3 different stores after checking the stock - Hanworth, Twickenham and as far as Slough. None of these stores had a P-shape bath tub front panel which was clean, not scratched nor broken! This is ridiculous - why are you stocking a bath tub and have no front panels for it? Or why these panels are such a poor design that break so easily? Every single member of the staff at your stores has complained about these panels. Finally, I needed 2 single floor tiles to finish off the bathroom floor, so I went to Hanworth store to find out that single tile price was £5.99, while the whole pack of 7 tiles was £12.80. Joke! Quality of the wall tiles is another issue - scratched, pattern washed out. In addition to the above. I have spent about 3 hours in total on the phone to your customer services regarding the issues. I could not get heater - tower rail delivered nor even a rough estimate on its availability, so had to cancel and source it elsewhere. Same with the soft close toilet seat. Both refunded and bought elsewhere. Problems, problems... Has all of the above "Got your name on it"? And now a cherry on top of it: After contacting Wickes customer services with all of the above - I had to ask for an update, as nobody was keen to reply. After that I got an apology and an offer of £20 worth of voucher!!! After about £1700 spent. This an insult. AVOID !!!”

Helpful Report

Posted 8 years ago

“Wish I'd seen this site before ordering my kitchen! What a terrible experience The whole process has been very stressful for 2 months! Dealing with the staff-sales agent in Folkestone was a very unpleasant experience from the Store manager to the sales representatives. Where is the attention to detail and customer service? Horrible treatment, bad communication. They never put themselves on the customer shoe, unacceptable. I will be happy to share my disappointment with a higher manager than the store manager. Feel free to contact me I will defiantly not be recommending Wickes to anyone-what a fiasco”

Helpful Report

Posted 8 years ago

“What an awful customer service, very poor communication and lack of understanding. Do not use this company. The kitchen staff-sales in Folkestone needs proper customer service training. Our dream kitchen become our nightmare. After so many calls, e-mails and wrong deliveries finally our kitchen was finalized and completed in August. This is the worse experience we have ever had with any company. Over two months dealing with such an incompetent staff.”

Helpful Report

Posted 8 years ago

“Now don't get me wrong, I like Wickes, but when it comes to delivery it lacks a hell of a lot, I ordered a larder unit 2 décor end panels of course the doors and a length of plinth,,,Now this is for a global company that I work for with loading bays ,and warehouse facilities etc., The driver(probably agency) decided to lean all the said items against a lamppost at the front of the building then walk maybe 8 mts to the intercom and tell our girl in the office, "Kerbside delivery" and then walk off,,,,And to top it all the plinth I ordered should've been 2.6mt long he didn't seem to think it looked good at that size and as it had been snapped into 1mt(ish) bite size pieces, Not all the drivers are like that , but this one ,,,,,Well!”

Helpful Report

Posted 8 years ago

“Awful customer service, bad communication, rude conduct. Do not use this company. We have received appalling customer service from Wickes over the last four months. This includes verbal abuse, lack of communication (sometimes non existent) and extremely poor customer relations. The poor customer service spans over four months and is still ongoing, Wickes have taken very little responsibility for these issues and we’ve felt fobbed off each time. Our very small bathroom which we were told would be completed within 10-12 days is still not near completion on day 17. We have made a formal complaint to Wickes and received no response. We have contacted a legal ombudsman that Wickes have refused to mediate with. The next step is legal action. This is the worse experience we have ever had with any company. Steer clear from any dealings with this company as it is not worth the stress and upset.”

Helpful Report

Posted 8 years ago

“Bought ready to fit kitchen great service speedy delivery very pleased with kitchen easy to build and fit no problem with the units good value for money”

Helpful Report

Posted 8 years ago

“Designer didn't turn up for home visit and didn't bother to call (they said they did but had no missed calls and had phone with me all the time). When I called to find out where he was I was told he was with another customer. I asked to talk to him and when he came to the phone he was extremely rude. Wickes' loss: I will now be taking my business elsewhere.”

Helpful Report

Posted 9 years ago

“The laminate flooring I purchased from Wickes creaked + squeaked badly after a couple of months following installation by a professional flooring specialist. Wickes tried to absolve themselves as a flooring inspector concluded that my floor was uneven. Why then did the previous laminate flooring in my flat never creak for over 12 years? They send 'impartial' flooring inspectors who give the answer the seller/manufacturer wants to hear (i.e. the client is at fault). Having responded to my review on their website (misleadingly blaming my floor when it was their faulty product) there was no option for me to answer back. Btw, if I was in the wrong, why was I awarded a full refund plus damages??? I will never buy from them again.”

Helpful Report

Posted 9 years ago

“I would never use wickes again. They are a disgrace.”

Helpful Report

Posted 9 years ago

“Customer service! What customer service? Given a delivery date, took a day off work no goods arrived, no contact I rang what a waste of my time!!”

Helpful Report

Posted 9 years ago

“I have ordered and paid for a ladder. My account states it has been delivered. It most certainlyhas not been to my address and has yet to appear two dates after the due delivery date. I have been onto customer services. My ladder has been delivered to a virtual store 8076!!! Call backs? Promises, like the ladder, not yet delivered.”

Helpful Report

Posted 9 years ago

“Bought own brand emulsion that was like water and own brand gloss that gave my door a tree bark effect. Wicks must be trying to loose customers to homebase”

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Posted 9 years ago

“Went to wicks with my daughter to buy some paint for my daughter bedroom they have tester pots but none in the big tubs on the shelf ask at the desk and no one wanted to help waste of time never use this shop again”

Helpful Report

Posted 9 years ago

“Poor customers services. Purchased a hose reel and found parts missing,contacted customers services on the 05/06/16,I had no contact till the 08/06/16 asking to supply details of missing parts.I replied with full details same day. No contact from customers services so contacted customers relations on the 10/06/16 they replied saying they would get it sorted. Still no contact from wicks so email customers relations again,received reply 14/06/16 saying they had sent all details to the manager at customers services to receive a speedy reply. This is not what you expect from a large company”

Helpful Report

Posted 9 years ago

“We were looking for a kitchen, and went into wicks in Maidstone,we liked a kitchen and made an appointment to go back.We saw Mike who designed our kitchen.We had it fitted at end of April by Chris and Steve We cannot fault any of the service,and the new kitchen is fantastic.we would recermend wicks to anyone.”

Helpful Report

Posted 9 years ago

“Dreadful customer service. Booked a day off work for home delivery of sand bricks etc. Didnt turn up told all drivers off sick when I rung up at 1700 to find out where it was! Nice of them to tell me! Do not use this discrace of a firm under any circumstances!!”

Helpful Report

Posted 9 years ago

“I bought hose lock from Wickes SW19 3HX on Wed 4/5/2016 and I could not assemble it at home. I went back to the store today seeking help. I met Lee who offered to help me. He sorted it out for me without any hesitation.. I am writing to thank him for his patience and politeness.”

Helpful Report

Posted 9 years ago

“ordered railings for next day delivery, waited in all day. Finally got a reply saying DX had tried to deliver and had left a card. I stayed in all day, there was no card. All lies from DX. Experienced that from DX before. Rubbish firm”

Helpful Report

Posted 9 years ago

“Excellent service so far, bathroom was delivered this mourning both men were brilliant even give me a call when they were about 15 min away, they'd had quite a long drive to get here but we're very helpful and pleasant, and nothing to much trouble makes such a difference when you are dealing with lovely people like them.”

Helpful Report

Posted 9 years ago

“Went on to Wickes Taunton to browse the real wood flooring. I asked a member of staff for some help, but he said he was new and would get his Supervisor to help. The chap came over and was very helpful. He worked out my measurements and priced it all up. I asked for it to be delivered, which was a smooth process. The delivery guys were brilliant. Carried the flooring in to my living room instead of leaving it at the front door like other companies have done in the past. Overall, a very satisfied customer.”

Helpful Report

Posted 9 years ago

Wickes is rated 1.5 based on 1,736 reviews