Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,778 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,778 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally a good service. Our kitchen is everything we wanted. Thankyou Wrens. Very happy with all.”

Helpful Report

Posted 6 years ago

“WE LOVE OUR NEW KITCHEN, THE ONLY NEGATIVE WAS THAT WE WERE SOLD A WINE COOLER/WARMER WHCH DOESN'T WORK AS DESCRIBED AND SHOULD ONLY HAVE BEEN SOLD AS A COOLER, I CONTACTED WREN WHO HAVE APPARENTLY CHANGED THEIR SELLING INFORMATION BUT WOULD NOT OFFER ME AN EXCHANGE AS IT WAS OVER A MONTH SINCE PURCHASE (SADLY WE WERE AWAY FROM THE HOME FOR 6 MONTHS AND NOT ABLE TO USE IT HENCE DID NOT REALISE IT DID NOT OPERATE AS DESCRIBED VERBALLY UNTIL LATER)”

Helpful Report

Posted 6 years ago

“Their showrooms with over 50 kitchen displays are a joy to walk round. Staff are on hand to help with any questions but are not pushy and leave you to wander and browse at your leisure. All staff we met through the process of choosing our kitchen through to installation. were friendly and professional. I would recommend Wren unreservedly.”

Helpful Report

Posted 6 years ago

“I was extremely pleased with the whole process of designing and ordering a Wren kitchen. The staff were all very polite and helpful. Our designer was very helpful and patient as we returned several times to make changes! The delivery was on time, and again the staff were very polite and careful when bringing the units into the house. We didn't use Wren installers, however, as we found we could get the kitchen installed much cheaper elsewhere. The kitchen looks beautiful and we are very pleased with it.”

Helpful Report

Posted 6 years ago

“The whole experience with Wren was extremely good. The staff were very friendly and helpful. Our designer never minded how many times we went back to tweak the design and we were really pleased with quality of the kitchen and the delivery. We used a non Wren installer as I did find Wren's installation prices very expensive.”

Helpful Report

Posted 6 years ago

“The kitchen turned up on time & very good after sales”

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Posted 6 years ago

“Beautiful kitchen! Excellent services from start to end. Thank you. Definitely would recommend to anyone.”

Helpful Report

Posted 6 years ago

“Wren has offered a first class service. We had some remedial work to be done and it was carried out with no fuss. Excellent service from all staff involved. I would recommend them to anyone”

Helpful Report

Posted 6 years ago

“Had the most awful experience with Wren! Avoid Wren! The worst customer service among all retailers in the UK. Never takes ownership of the product they are selling. We went to the store for our Kitchen design end of September, we had our first quote in October, we were pressurised to pay a deposit to get a full view of our quote ( this is to stop us from comparing prices) so until we pay a deposit you are unable to know why they are charging you what they are charging you. We were told by putting the deposit it means that any promotional offers will be held. We paid the deposit and we had 4 people from Wren coming to measure our kitchen and they were still getting the measurement wrong so we had to measure ourselves and confirm the measurements. we have had over 7 different quotes because the designer was incompetent. My finance had to do half of the job for him. Every time we would be sent a new design with something changed that We didn't ask for. We were getting really frustrated as it was second week November and we wanted our kitchen installed before xmas and we were having to do our their job. By the time we got our 7th quote some of the promotion were taken off despite the fact we were told that by paying the deposit we are securing the offers. We asked the questions of why the prices went up their answer was 'we honestly don't know', 'nothing we can do about it'.Finally their 3D drawing doesn't match the quote they have given us so they verbally assured us 'everything is fine, it's just a system glitch'. Now we have received the kitchen and we have some units in gloss finish and some units in Matt finish, it looks completely ridiculous. When we rang them about this, first of all the manager of the Thornton Heath showroom was extremely rude and the customer service line has told 'it's customer duties to make sure everything is right our staff are not professionals'. so they have clearly told us we have to do the job for them! I have saved for this ktichen for 5 years and now I have to deal with this kitchen that I didn't want. Luckily I have some evidence of email conversations and kept my initial quote, 3D drawings to take this situation further to the furniture ombudsman. I just knew their after sales service was beyond terrible but didn't expect to be left without any form of support but even their pre-sales where terrible! They all work for commissions and are completely money driven and not have any competency or skill set for the job. I really regret not going with my initial supplier Wicks. I would advise anyone to go to Wicks, B&Q or Howden or anywhere else where they value their customer. Wren is not exactly the cheapest, they are not transparent with their pricing, they have no trading standards, have poor work ethics and workers do not have the skill set (maybe just the one we ended up with but we were told he is one of the best which is even more concerning), the managers who are meant to re assure us are extremely rude and arrogant and finally the customer care line are useless as they only act as a central line to answer calls and pass it to the showroom. Wren does not care about customer!”

Helpful Report

Posted 6 years ago

“Great service and kitchen looks amazing!”

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Posted 6 years ago

“Fantastic kitchen units. Only let down by the worktop installers”

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Posted 6 years ago

“I felt looked after from start to finish, they thought of everything! Kitchen in place now and is fantastic, everyone loves it!”

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Posted 6 years ago

“From planning to delivery no problems arose. The kitchen fits perfect utilising every inch of possible space, we are more than satisfied. Well done Wren, ps video of kitchen available if required ?”

Helpful Report

Posted 6 years ago

“From the initial design meeting to the end result - seen listened to what we wanted and certainly delivered it exactly how we imagined it to be. Outstanding customer service and quality.”

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Posted 6 years ago

“Went in on a number of occasions as the kitchen design changed quite a few times after discussions at home! The designer was very helpful and not upset with the number of changes. He also came up with some good pointers on the final design that made it easier and cheaper to fit.”

Helpful Report

Posted 6 years ago

“Don't delay order your wren kitchen today for a 5 star experience best thing we have ever bought superb quality and workmanship would definitely recommend wren kitchens”

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Posted 6 years ago

“Absolutely first class in every way shape and form! Don't go elsewhere!”

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Posted 6 years ago

“When we downsized our house we needed a new kitchen to bring the property up to our standard, but didn't want to spend a fortune on it as we are both retired. Having seen the adverts for Wren online we decided to visit a showroom to see them for real. When we saw the designs and the quality on offer it was an easy decision to get a plan done. The price turned out to be much cheaper than we thought and the deal was done. We are very happy with it now it's installed. It look amazing.”

Helpful Report

Posted 6 years ago

“We were missing a one piece after the builders had fitted the kitchen. I thought we were going to really struggle to get wren to believe us, that we’ve never received it. No problem,one easy call. The replacement was sent & with us the next day! Amazing, really impressed by the customer service. Thanks”

Helpful Report

(Maidstone) - Posted 6 years ago

“If I could minus stars I would. Their surveyors measurements were wrong, the delivery driver told us he’d checked everything and they were fine-no housing unit and a broken sink unit! No running water in kitchen for weeks in our kitchen because our installer couldn’t install anything until replacements units arrive and then he had another job on. Anything from Wren? Not a chance. They’ll put you through one department after another to stop you from claiming compensation for your troubles! Joke shop!”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.6 based on 3,778 reviews