Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG this would have to be one of the worst online shopping experiences of my life. First I was told 2 weeks for delivery, after 8 weeks the order arrived which was a Dell motherboard. They had changed the original service tag to a fake one being 1234567. This meant that my hard drive and operating system will not recognize the board. after talking with Dell they said due to it being a fake ID their was nothing they could do and the seller should have left it blank, then it could have been reprogrammed to my original number. The seller would not help at all and refused to provide any type of refund, not even in part. They are a true dodgy business. Buyer beware!!!!”

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Posted 4 years ago

“Beware of what you buy thru this site. They offer no customer services and they don't care about the single star reputation. You will lose your money and get silence in return.”

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Posted 4 years ago

“Dangerous place to do business, brought 3 times, one a fake, another stopped by Alibaba as there was a phone battery inside the headphone amp, returned the item to the seller and froze the order. No customer service, Alibaba is a sellers aggregator so attempting to raise a dispute with them is like suing Google because you got cheated by a seller who has a site listed with them.”

Helpful Report

Posted 4 years ago

“Most of the time they would say they will send my order then after they cancelled it and would not even return my money and they would say it takes a few weeks to see it on my statement and a month goes by nothing is ever returned. Second, it took them 8 to 9months for the items to be send to Canada. Majority of the time the sizes are different and the qualities sucks. Would never order from here again! Most places you buy from here are scammers or gives you dysfunctional items.”

Helpful Report

Posted 4 years ago

“Negative stars I expect Aliexpress to delete this, but if you read this, just don't order from them. This company uses every trick in the book to scam you out of money. I ordered an item for my daughter's birthday in early June. Six weeks later, when we were out of town, it supposedly arrived. Three days after the supposed delivery, I received an email from the company stating that the "window to report" my item was satisfactory had closed. I thought that was strange. After my family returned home, I saw that the only item that was delivered was a tiny pack of 4 batteries, with a mailing address from Kentucky stuck over an Chinese address, nothing denoting who the seller was. I went to the site to report that I had received the wrong item, but wasn't given that option in the pulldown menu. I had to select issue with shipping. I was told to check with my post office. I checked with my post office, they said they had nothing from this company, but an employee did tell me that the tracking number I received was one that is used for small parcel items, much smaller than what I'd ordered for my daughter. I tried to file a dispute on the company's site, but could not upload a picture taken with my cellphone after multiple attempts. I then tried messaging the company, but was ignored. At this point, I opened a grievance with Paypal. A few days later I received a message in my inbox on the AliExpress site with an apology, stating I would receive a refund. When I checked the status of my Paypal claim, however, I just got the message that the issue was "pending" until August 6. On August 7, I found out that Paypal closed the case because Aliexpress claimed that I didn't upload evidence, which was impossible to do in the first place and was detailed in my claim. Paypal won't allow me to re-open the claim, even though Aliexpress stated it would refund me and never did. Great buyer's protection, Paypal. My daughter was disappointed to say the least. Avoid this company like the plague.”

Helpful Report

Posted 4 years ago

“It's like that I ordered some merchandise I ordered two jumpsuits and now they telling me it's been delayed and then they turn around and tell me it's been shipped and they just playing around with my order taking their time shipping some to take to 2 months to 70 72 days I checked a delivery and it hasn't even been shipped this is a problem I'm having with AliExpress when it come down to shipping it seems like it's taking a very long time for them to ship my merchandise I don't know what they trying to prove but I decided not to order anyting else from them and when come down to shipment and delivery date now they telling me it's been delayed and then they turn around and tell me it's been shipped but the delivery is still there and I checked a delivery and it look like it it looked it up and it's so empty it ain't even been delivery hasn't even they haven't even shipped it my has not been ship I'm still looking delivery it's it's empty so this is a problem it's like they taking their sweet little time and then when I say I'm going to call the dispatch and get my money back so it's been shipped if it's been ship delivery wouldn't be like that it should of said it's in custom by ordered but everything else is fine their prices are fine I like the merchandise but when it come down to deliver in shipment is always has been delayed they taking their time getting my stuff on its way some will get on it as some of these some of these sellers won't so this is going to be my last time ordering anything from these people I have to stop ordering things. From them and not order nothing else from them this will be my last time I ordered two bras they still doing the same thing I checked delivery and it has not even been shipped that's AliExpress that's how they do”

Helpful Report

Posted 4 years ago

“Wrong product sent to return buyer needs to pay postage back what cost more then product itself. Bad sellers are giving AliExpress and China bad face for doing bad trade. Most of the sellers are good honest traders but you know that sending wrong product there is nothing to protect purchaser because of bad AliExpress RETURN goods policy. AliExpress return policy gives China and platform bad face. Use eBay or Amazon. If there problem with product happens things are delt with swiftly/professionally.”

Aliexpress 1 star review on 7th August 2021

Helpful Report

Posted 4 years ago

“I have bought a few things of Aliexpress and when it goes well they are cheap but take a long time (2 months ish) to arrive. But when it goes badly - 1 in 5 in my experience, they just steal your money and don't respond to your messages. I bought a radio controlled boat for my kids on Order No 8123889446749799 They sent the boat to me from China, via Russia!!!! and it never arrived. No problem these things happen. But they haven't responded to me and I am out of pocket. Spend your hard earned money elsewhere.”

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Posted 4 years ago

“Never received my packages, the seller was no help whatsoever. I also ordered 4 other things on this site and never received them. It's a complete scam. DO NOT BUY from this site. You'll thank me later. I lost a lot of money and customer service is a joke. I contacted my post office and they stated that the seller needed to submit the report, I sent the information to them and they pretty much said too bad and I had no proof. So I had four different packages, One full of thick wool, one had two sweaters, one had a shirt and one had a small skein of yarn. The wool never appeared and AliExpress refused to help in any way, shape or form claiming I needed more evidence. I got all the evidence I could from the my post office and AliExpress said it wasn't good enough and closed the dispute. The shirt was redirected back to them at customs and now no one is answering me for that one. I don't care much for the little skein of yarn, but then the sweaters are MIA as well. Don't ever buy from aliexpress.”

Helpful Report

Posted 4 years ago

“Display I bought has defects. It is in working condition but it has scratches on top of the frame and dead pixels. But the biggest problem is the white spot in the right bottom part of the screen. I opened a dispute but AliExpress claims there is no problem even thou I posted a video where it clearly shows. They protect thieves. NEVER SPEND MORE THAN 10$ ON ALIEXPPRESS, BETTER GO ON EBAY.”

Aliexpress 1 star review on 5th August 2021

Helpful Report

Posted 4 years ago

“I shopped for sandals to use for a party, something I will not wear on a daily basis. What I like about the products I saw on the website was they carry ultra high-heels, which was what I was looking for. Am normally size 6, and based on the size chart provided, I was a size 6. ell and good. Item delivered. Unfortunately, it was big, about 1/2 a size bigger. I sent a message to the seller however, with the time difference, I can only see her response the following day. So messages back and forth for weeks, no half size available and she wanted me to keep the size 6 and asked me to buy the size 5 then give me a discount for the initial pair. Who wants the same pair in different sizes that doesn't fit you? I don't even know if the size 5 will be too small. She agreed for me to have it shipped back and wants me to send it with a tracking number. Guess what, fee was much more than the price of the pair of sandals! Seriously! Seller: Shop3875101 Store My location: Bay Area, USA Item: Red Silk Women High Heel Sandal Red Satin Ankle Wrap Sexy Pumps Wedding Shoes 12CM Heels”

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Posted 4 years ago

“Awful. My 2 packages ordered got lost and Aliexpress didn't help to find those. Absolutely negative experience!”

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Posted 4 years ago

“Second time I didn’t receive all my items and Ali express said that they were sent and wouldn’t refund. One item was 20 pet bows and only 10 were sent. The other were 50 IDtags only 45 were sent and the rest of my order never came. Because the few items were sent they said I needed proof? How do you give proof of items not sent? Do not allow them to bundle orders or just order one item at a time or you will get taken advantage of. Do not order bulk items. Also pay with a credit card so you have a way to get your money back. I won’t order again. Same stuff on Amazon just a little more. Ends up being cheaper and less hassle in the long run.”

Helpful Report

Posted 4 years ago

“lose items cannot dispute web site impossible to log in”

Aliexpress 1 star review on 20th July 2021

Helpful Report

Posted 4 years ago

“Do not purchase products from Shenzhen Pophong Store. I bought a Honor Max 10 7.09 inch 5g phone and I told the company that I can't use it due to the phone being in built in Chinese and I was willing to.send the phone back to get a refund but they refuse to negotiate with me although they promised and agreed for me to send the phone back. So my advice is DO NOT BUY FROM THIS SELLER FROM ALIEXPRESS . THEY ARE HUGE SCAMMERS BUYER BEWARE”

Aliexpress 1 star review on 19th July 2021

Helpful Report

Posted 4 years ago

“DO NOT purchase goods from JAVINO! DO NOT purchase goods from JAVINO! It is that simple. DO NOT purchase goods from JAVINO! It is that simple. Use any other seller. Purchased 5 modules, 2 arrived damaged, 1 of which did not work at all. 16/6/21 I reported problem 25/6/21 I requested them to respond else I would have no choice but to leave negative feedback 25/6/21 They requested photos 27/6/21 I provided photos 1/7/21 I requested response 5/7/21 I requested response 7/7/21 I asked for partial refund 12/7/21 I left this negative feedback I have used the Aliexpress Eva portal 3 times, asking to fix this problem. My messages are being read, I get no response. Obviously they do not care, now am no longer waiting patiently. If you have NO CHOICE BUT TO USE JAVINO, (DON'T), I repeat DO NOT USE THEM, find another solution. Or else if you do have to use them and you have a problem, DO NOT be nice, DO NOT be patient. DO OPEN A DISPUTE ASAP and then DO play HARDBALL. JAVINO! ==> NEGATIVE! rating”

Helpful Report

Posted 4 years ago

“Do not order with Aliexpress. They will say that they consider their customers as their family members. This is just for name sake. I wished to buy monitors for our car and I was asking doubts to the seller. They were responding. But suddenly said that they will not sell their product to me and asking me to contact other seller (because I am taking time). Is it possible to decide just like that, for a product which we pay more and also it is being shipped from somewhere else?? The store is XST. The other store blocked me for asking doubts about the product. Without getting the doubts cleared about a product, how can we make the purchase? The store is Aainavi. I raised a complaint about both the sellers. But nothing had happened. Aliexpress just pretended that they have taken some action. Better to buy from the local markets.”

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Posted 4 years ago

“Ive read so many reviews that I don't have much faith, a shame really as AliExpress has so much of what I would love to buy”

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Posted 4 years ago

“I bought SAMSUNG DDR2 RAMS for Laptop. The RAMS were faulty. Although my proofs with two different laptops and in comparison to two working RAMs the seller still said that they were checked before shipping. Making tests took alot of time and eventually PAYPAL case closed with the decision that there will be a return in case I return the item with a shipping number. Shipping these RAMs from Germany to China costs more than the amount of RAMs. So It seems I am left with faulty RAMs and nobody can help me.”

Helpful Report

Posted 4 years ago

“Orde number 8132737069628593 DO NOT BUY THINGS FROM ALIEXPRESS. they sell defective products and even when you prove it's defective they don't give you full refund even with the dispute process aliexpress only sides with the sellers. I bought a defective product from basues and proved it was defective and the seller refused to give me a full refund and it went into a dispute aliexpress comes in and only gives me a partial refund like what am I supposed to do with a defective item and half my money back? I have screenshots”

Aliexpress 1 star review on 4th July 2021

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,393 reviews