Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fake!! Ordered something, never delivered! 100$ gone. Case is reported at Police. DON'T BUY”

Helpful Report

Posted 4 years ago

“Aliexpress is a big scam and is in complicity with thousands of scammers that they have there, they just made me a scam with more than 350 dollars !!! I have appealed showing strong evidence of the scam and they still agree with the seller. Never buy on that portal if you do not want to be vilely scammed”

Helpful Report

Posted 4 years ago

“ORDER N. 8018317566830524 set up costumers I gave no more than one star only: order done in August 2020, 3 months after I've been asking to the service (more than ones) where my pack it was, they simply ask me to check the delivery currier company. After I realized the order has been totally lost, I proceed through the refound option and the AliExpress settled the dispute as done and closed but actually I never get back my money. So, after more than 6 months I still didn't get any of my lost money neither the object I've ordered. Really unefficient service and bad traking orders. I'll never use AliExpress anymore...”

Helpful Report

Posted 4 years ago

“I will de-activate my acc with them because their support is only for their sellers,they ask customers to wait 90 days for their orders even if it is more than obvious that the order is lost,in the meantime they have our money but we dont have the order,many of their sellers are scum,one sold me a dead watch and after a dispute I made the only thing they didn't ask me to show them on video was my ass,don't buy from this platform unless you are really poor,have a lot of time to waste and be prepared to deal with scums and thieves.I won't be buying anymore from them.If you dont want to lose your money do the same.They deserve a zero star. They still owe me money for a mobile case that never came order no 8120881350411541 they say it is still in transit since November 11th and they keep my money,SHAME,SHAME,THIEVES”

Helpful Report

Posted 4 years ago

“I didn’t received my parcel and transit didn’t even showing parcel in Fiji. It almost 4 to 5 months I’m still waiting so I open dispute and it automatically close I didn’t received my refund so contact seller and seller told me AliExpress close a dispute and seller close a site where that item was so now I can’t even write a additional review very bad experience paying for item I didn’t received and not even getting refund AliExpress is getting all fraud company just to get money.”

Helpful Report

Posted 4 years ago

“Just an extraordinarily poor website. I could have made something better in my lunch break after drinking a bottle of vodka. Sometimes, its not even possible to check out and pay for an item. Yes, it is really that bad. The incompetence is there in all its, breadth, depth and glory for the world to behold. Just dont bother.”

Helpful Report

Posted 4 years ago

“order product did not arrive”

Helpful Report

Posted 4 years ago

“Will never order from Aliexpress EVER AGAIN! Shipments take over 2 months to arrive, unacceptable!”

Helpful Report

Posted 4 years ago

“NEVER DOING ANY BUSINESS WITH ALIEXPRESS SELLERS. THEY ARE FULL OF LIES AND DISHONESTY. Aliexpress allows lots of scammers/ fraud sellers to sell on their platform. Creating a mistrust and dishonest e-commerce platform that we have encountered during the busy holiday season. We are a dropshipping company and we think Aliexprress WOULD PROTECT US but they DID NOT. We sent hundreds of orders to Aliexpress sellers for fulfillment and they created fake tracking IDS at first, then replaced it with another tracking that seems valid. However, after a while, my customers complained that they never received the product despite the tracking said it already delivered SOMEWHERE. We opened the dispute but still LOST because their staff are not aware of the wrong delivery address but only see it was delivered somewhere so they MADE THE WRONG JUDGEMENT, THEY did not refund orders are shipped and delivered SOMEWHERE. THEY DID NOT DO ENOUGH TO protect the BIG customers like us. WE LOST THOUSANDS OF DOLLARS AND these scammers are still allowed to sell on their platform. AVOID THIS E-COMMERCE PLATFORM AT ALL COST. DROPSHIP AND FULFILL YOUR ORDER FROM OTHER E-COMMERCE WEBSITES TO AVOID ANY FRUSTRATION. STAY AWAY FROM ALIEPXRESS.”

Aliexpress 1 star review on 21st January 2021

Helpful Report

Posted 4 years ago

“I made a purchase on ties & tops store from aliexpress site on 11/24/20 they put on the product advertisement that the delivery time was going to be between 30 to 50 days but at this time nothing is happened I tried to contact the seller and not respond the messages . . .”

Helpful Report

Posted 4 years ago

“Dishonest shipment tracking system and difficult customer service. I will be putting on one negative review on the Internet per day until I receive my refund. Item was never delivered, I even had a tracking record from Canada Post that the item was returned to the sender. Ali express’ own “Cainao” tracking system says the item was delivered and I contacted 6 customer service agent with the last one “promising” that he will send me a refund confirmation within 24 hours yet I still haven’t received it.”

Helpful Report

Posted 4 years ago

“I made my order on November 24 and they sent a message that my order was shipped on the very next day of the order so in the product page the put that the delivery was going to 30 to 50 day at this time I didn’t receive anything and they wrote if the order don’t arrive until February 02 I can make a refund dispute so they forgot what they put on the product page . . .”

Helpful Report

Posted 4 years ago

“My order is a fish finder, order number is 8121760351725797. It is not working. The seller mailed two replacement parts but not working. I spent extra $100 to mail whole back and got nothing. The customer service denied refund.”

Aliexpress 1 star review on 19th January 2021

Helpful Report

Posted 4 years ago

“Never buy from these con artists. These people refuse to give me a refund even though the two items I ordered 3 months ago never showed up. Then they have the HUBRIS to say it's my fault for not checking in with the post office even though tracking said it's still it just departed China (FOR OVER 2 MONTHS, I MIGHT ADD.) Never, ever buy from these con artists unless you want to guarantee that your money goes down the drain.”

Helpful Report

Posted 4 years ago

“SCUM OF THE PLANET! I ORDERED AN ITEM 3 MONTHS AGO BUT NEVER RECEIVED THE ITEM! SELLER DID NOT WANT TO HELP ME AND THEY ONLY RESPONDED TO TELL ME TO OPEN A DISPUTE! NOW THEY'RE TELLING ME THAT THEY WILL REFUND ME IF I CLOSE THE DISPUTE! ALIEXPRESS DOESN'T WANT TO REFUND ME BECAUSE THEY SAY IT'S MY FAULT FOR NOT PICKING UP THE ITEM FROM THE POST OFFICE, EVEN THOUGH I PROVIDED THEM SCREENSHOTS OF TRACKING CLEARLY SHOWING THAT THE ITEM NEVER ARRIVED TO THE POST OFFICE AND IT'S ON ITS WAY BACK TO THE SELLER, YOU CAN SEE IT FROM THE SCREENSHOTS I HAVE UPLOADED! I CALLED THE POST OFFICE MANY TIMES, THEY SAY THEY HAVEN'T RECEIVED THE ITEM! SO, THE SELLER KEEPS THE MONEY, KEEPS THE ITEM, AND I LOST MY MONEY. I'VE BEEN SHOPPING ONLINE FOR 20 YEARS AND THIS IS THE WORST SELLER AND SHOPPING EXPERIENCE, THESE PEOPLE ARE THIEVES! I WILL GO TO MY BANK FOR CHARGEBACK!”

Aliexpress 1 star review on 14th January 2021

Helpful Report

Posted 4 years ago

“Ordered 6 different items. 3 have arrived, 3 are allegedly on the way after a whole month. Of the 3 items, 2 of them were android 7, even though I purposely ordered android 9.0, AND the specifications indicated android 9.0. The 3rd item was a tablet, which arrived with the screen totally shattered, because it was shipped without appropriate bubble wrap. Was only offered 50% refund, which I had no choice but to accept. DO NOT ORDER from aliexpress.”

Aliexpress 1 star review on 13th January 2021

Helpful Report

Posted 4 years ago

“If I could give Customer service a negative review I would. I did not receive my package but because tracking showed it was delivered to my location, I was asked to submit proof of not receiving. I wonder how I could submit proof of not getting a delivery - maybe a photo of my front door .... Anyway, do not throw away your money. Do not buy from Ali Express. Terrible customer service, using scripted templates and not addressing issues.”

Helpful Report

Posted 4 years ago

“Bad experience with customer service, They are almost close, There is No body to live chat , buyer beware!!!!”

Helpful Report

Posted 4 years ago

“ALIEXPRESS is just a very untrustworthy shopping platform, full of lies and you can forget about seeking customer service help, you are totally powerless! On Nov 28, 2020 I bought some ornamental flowers for my wedding and cars during wedding. My wedding date is December 12, 2020, I also fully understand that transport from ALIEXPRESS is very slow, normally if you buy something on ALIEXPRESS the shipping is free, because I was in a hurry, I chose EMS for extra faster transport, total I have Paid 43.34 euros for the transport costs, the seller clearly communicated to me that my package would arrive at my place in 5-10 days, I believed them and then the whole trouble started! After almost two weeks of waiting I still have not heard from ALIEXPRESS and the status of my parcel still indicates that it is on its way, I contacted the seller and received no response at all and just waiting and waiting for my wedding I have still not received my parcel, ornamental flowers were meant for my wedding and now that my marriage was over I actually don't need these things at all anymore, I was angry and opened “dispute” on ALIEXPRESS, I claimed that I had to pay the costs for the transport want to go back because the seller has not kept their word, ALIEXPRESS customer service showed no interest at all and is not helping at all. it is not about the 43.34 euros, but about the lies they tell and how they deal with the consumers, you have no protection at all, it does not matter whether you are right or not ALIEXPRESS determines everything! In any case, ALIEXPRESS will not see me again, I would rather pay a little more but I will not get screwed either!”

Helpful Report

Posted 4 years ago

“My one star is strictly for the "dispute process", a total fraud and joke, and also very poor and inconsistent deliveries. In dealing with eBay for 20 years (>2000 transactions) I only once lost money, with Aliexpress last year (”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,366 reviews