Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a product from Ukraine with 1 to 8 days delivery and then seller send it from China with 2 months delivery. I contacted support several times and the only answer is to be patient and wait... This is a disonest behaviour. Avoid this company at all cost. It is not trustfull.”

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Posted 4 years ago

“Overview Reviews About AliexpressReviews 119,328 • Great 3.9 www.aliexpress.com Asking for reviews See business transparency Reviews 119,328Write a review Excellent 84% Great 4% Average 2% Poor 1% Bad 9% Filter by: Rating English Pilgrim Kowalski 1 review 2 minutes ago I Wolud rate ZERO if this option would be available I would rated as zero stars if this option would be available .NEVER AGAIN .I am trying to deal with them around 3 months by now about not delivered parcel issue .They are sweet chatting online but not helpful at all at the end of the day .I order lamps for my car in November 2020. I never recived them. The tracking number I was given is inccorect , I mean it is exist but the address is no the other side of country and named to a different person .I am hardly traing now to get my money back .Aliexpress reject my asking for refund saying that tracking number show delivery and thay don't care that it was delivered incorrectly to different address then ordered to. Curier simply back to my to say ..sorry this tracking number is addressed to different address so contact to seller .Will see now how long I will be asking seller for refund. KEEP AWAY !!!!”

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Posted 4 years ago

“Bad service! Parcels are "getting lost" and the money also gone.”

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Posted 4 years ago

“I ordered a Android unit for my car. Before purchase, I asked the seller if it fits my car. I sent information and pictures, seller replies fits perfectly. I choose ship from EU warehouse for faster shipment, even paid extra for this. Seller ships from China anyway Delivery comes late and was missing adapters, longer wire and the frame. Additional costs. After installment the provided WiFi antenna was defect and made the unit reboot. At last the unit powers up, but don't show my car and many functions do not work. Isssues: Not showing my car model Left steering wheel button do not work Original parking sensors don't show Door opens, clima and speed do not show Battery drainage I opened a alixpress dispute and provided video evidence and messages. I can get a partial refund for 116$ out of 635$. Or I can get full refund but then I have to ship it to China and shipping costs from Denmark to China equal 300$. I'll stick to European sellers and European platforms. Alixpress will never see a purchase from me anymore.”

Aliexpress 1 star review on 22nd February 2021

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Posted 4 years ago

“they are bad, so bad. I will never buy on aliexpress again. I was scammed 3 times in my last 3 purchases. And they don't care a sh*t”

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Posted 4 years ago

“I ask to get me a refund n they never give me my refund bad company”

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Posted 4 years ago

“Never trust them they are real scammers and they never refund or send you your orders”

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Posted 4 years ago

“I ordered an lcd panel 4 months ago. I live in Greece and the tracking number the seller sent me shows that my item is in Netherlands since 4 months ago. After that nothing changed to the tracking number status and it's over a month that the tracking number has being expired. Until the day I decided to ask for money back. I contacted the seller and he told me to wait 4 more days. I said ok and waited. After these 4 days I asked again for refund. Aliexpress decided that they will not refund me because I haven't send photos of the product!!! But I haven't received the product!!! I tried to contact them again and again and I always get the same reply. They just STOLE my money. NEVER AGAIN”

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Posted 4 years ago

“Bad. Very bad. Wrong product. No refund. Fake products.”

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Posted 4 years ago

“Aliexpress is terrible last week I ordered A farting snowman toy (I know adorable) but..... when I got it It came in pillow case I thought weird but maybe thats how they give there items.. I smelt this foul smell coming from the bag I opened it to find A big, fat, juicy shat. And the snowman didn't even fart.....”

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Posted 4 years ago

“The way Aliexpress treats their customers is horrible. I ordered a "Bearings Puller" 3 months ago and never received it. The timer counting down the days left ,until delivery , reached zero and i opened a dispute asking for refund in accordance with their buyer protection policy. Eventhough they aknowledged there was a logistics problem they refused to reimburshe me. Instead they asked me to wait 5 more days which is unacceptable considering that i've been waiting for so long. They don't follow their own rules and that's a sign of a bad business.”

Aliexpress 1 star review on 19th February 2021

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Posted 4 years ago

“I waited 2 months to receive the item that never arrived. An email informed me that the order was delivered at my address at 20,40 which is impossible as there is no service at that time. I opened a dispute but lost it as, according to AliExpress, the item was "accurately" delivered and that I have to ask the delivery company which I don't know anything about. I asked my post office but nothing is there”

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Posted 4 years ago

“I bought a 36V 10S4P 30Ah 500W battery and the package never arrived, the seller (Shop4052003 Store) refuses to help me to join his delivery service that he used. So after some research, I ended up finding a potential carrier, because the tracking number points me in several directions, so impossible to determine with certainty! Then I tried to join the original delivery company anyway, but without success ... A REAL BIG JOKE !!! P.S : Be careful of cowardly and villainous thieves who squat the AliExpress platform.”

Aliexpress 1 star review on 18th February 2021

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Posted 4 years ago

“Ordered a product that requires an app. 1500 dollars later and now no app. Customer Service is not responding. DO NOT ORDER FROM THIS SITE”

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Posted 4 years ago

“After paying they don’t answer”

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Posted 4 years ago

“Professional as scams... Place order for phone but was never delivered! And it shows that have been delivered and when I opened case for refund was just ignored and was not response from aliexpress or the seller! You are by your own, don't buy from them you will regret it!!!!!!! Trust me if I have read the reviews before I would never bought from them!!! DON'T DO THE SAME MISTAKE AS I DID! THE WILL TAKE JUST YOUR MONEY AND THAT ALL!!!!!!!”

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Posted 4 years ago

“No refund for not delivered items. Not even a comment from Ali Express, just dispute closed. Buyer be aware”

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Posted 4 years ago

“shipping was terrible with the items location unknown after 3 weeks”

Aliexpress 1 star review on 7th February 2021

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Posted 4 years ago

“My daughter placed an order and never received it. She reached out to the company to inquire. They asked her if she paid for it and to prove it, she sent the information from the bank showing no longer pending but completely processed. THEY COMPLETELY GHOSTED on her. You can see they read the messages but never replied. I had to contact the bank. Not a happy momma.”

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Posted 4 years ago

“The service provided by the vendor Shop5885691 Storeis awful. I bought more tan month and a half ago a mirror and still have not receive it, although I paid $60 for the shipment. I've contacted with him several times and no solution has been pointed out. He simply says that the producto has already been shipped. It's a shame, as I can see tracking the shipment that it has already reached the country of destination, and says tahat it's in the Czech Republic, where the destination is Spain! Not professional at all. Caused me a lot of problems and didn't provide any solution. I don't know if I would ever receive the product but I've been already told that the money is not going to be reimbursed. A shame.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,393 reviews