Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6 different items. 3 have arrived, 3 are allegedly on the way after a whole month. Of the 3 items, 2 of them were android 7, even though I purposely ordered android 9.0, AND the specifications indicated android 9.0. The 3rd item was a tablet, which arrived with the screen totally shattered, because it was shipped without appropriate bubble wrap. Was only offered 50% refund, which I had no choice but to accept. DO NOT ORDER from aliexpress.”

Aliexpress 1 star review on 13th January 2021

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Posted 4 years ago

“If I could give Customer service a negative review I would. I did not receive my package but because tracking showed it was delivered to my location, I was asked to submit proof of not receiving. I wonder how I could submit proof of not getting a delivery - maybe a photo of my front door .... Anyway, do not throw away your money. Do not buy from Ali Express. Terrible customer service, using scripted templates and not addressing issues.”

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Posted 4 years ago

“Bad experience with customer service, They are almost close, There is No body to live chat , buyer beware!!!!”

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Posted 4 years ago

“ALIEXPRESS is just a very untrustworthy shopping platform, full of lies and you can forget about seeking customer service help, you are totally powerless! On Nov 28, 2020 I bought some ornamental flowers for my wedding and cars during wedding. My wedding date is December 12, 2020, I also fully understand that transport from ALIEXPRESS is very slow, normally if you buy something on ALIEXPRESS the shipping is free, because I was in a hurry, I chose EMS for extra faster transport, total I have Paid 43.34 euros for the transport costs, the seller clearly communicated to me that my package would arrive at my place in 5-10 days, I believed them and then the whole trouble started! After almost two weeks of waiting I still have not heard from ALIEXPRESS and the status of my parcel still indicates that it is on its way, I contacted the seller and received no response at all and just waiting and waiting for my wedding I have still not received my parcel, ornamental flowers were meant for my wedding and now that my marriage was over I actually don't need these things at all anymore, I was angry and opened “dispute” on ALIEXPRESS, I claimed that I had to pay the costs for the transport want to go back because the seller has not kept their word, ALIEXPRESS customer service showed no interest at all and is not helping at all. it is not about the 43.34 euros, but about the lies they tell and how they deal with the consumers, you have no protection at all, it does not matter whether you are right or not ALIEXPRESS determines everything! In any case, ALIEXPRESS will not see me again, I would rather pay a little more but I will not get screwed either!”

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Posted 4 years ago

“My one star is strictly for the "dispute process", a total fraud and joke, and also very poor and inconsistent deliveries. In dealing with eBay for 20 years (>2000 transactions) I only once lost money, with Aliexpress last year (”

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Posted 4 years ago

“Ordered 3 bicycle seats from Jinxin movement Store on AliExpress, paid over $100 and I have never received any products. Seller messaged me that he didn't get the products to ship so he simply closed the case and kept my over $100. NEVER order Anything from AliExpress or AliBaba.com -- Watch out, you will lose your money and you will be defrauded!”

Aliexpress 1 star review on 10th January 2021

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Posted 4 years ago

“The worst service ever. I've received several items from them with no problems. But when things go wrong, you are left with no help or recourse. Also many items take a very long time to arrive. A recent order didn't arrive and AliExpress said I only have 10 more days to dispute it. Amazon offers excellent customer service, while Ali offers almost none.”

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Posted 4 years ago

“Awful customer service Awful customer service. I bought an item worth 300$ and the seller never delivered it and asked me to cancel the order. It shows as delivered but in reality they could not send the item. After 6 months I still have not received a refund and Aliexpress offers no help whatsoever. I contacted them million times but to no avail.”

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Posted 4 years ago

“I was a platinum customer but I suddenly stopped receiving the orders. (probably Covid logistic issues) All my packages were sent back to the seller. After asking for refunds they suspended my account and now I have lost 100+€ worth of orders. Going to avoid Ali from now on....”

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Posted 4 years ago

“I purchased a clock through AliExpress, which ran slow by 5 minutes per day. They asked me for proof and suggested I send a video. Really? Do they want me to video the clock for 12 or 24 hours to prove that it is running slow or did they really want me to take the back off the clock and adjust it by 5 minutes every day? The clock was cheap but it is reasonable to expect it to work properly. I am not going to this much trouble for the refund; it is the principle that matters. By rejecting my request for a replacement or refund AliExpress is either virtually accusing me of being dishonest or simply showing that it doesn't care about its customers. A few dollars is obviously more important to it than its reputation. Never mind, I won't trouble AliExpress with my purchases in future and I will ensure that my friends and colleagues on social media are fully aware of its business practices and ethics.”

Aliexpress 1 star review on 7th January 2021

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Posted 4 years ago

“I ordered 5 things from these people and come December still haden"t gotten anything and of course you can"t track your package,and when u dispute the purchase and tell them u want your money back, they say it is in customs, LIARS, I ordered a Red Strawberry usb Humidifier, they sent me a PURPLE ONE AND WHEN I DISPUTED IT THERIE COMPANY SAID IT IS RESOLVED, NO IT IS NOT. WHEN THE PACKAGE CAME IT WAS SENT FROM THE STATES, LIARS. 2 THINGS CAME IN BROKEN AND THEY SAID THEY WILL GIVE ME 40% OFF, THEY CAN STICK THEIR 40% WHERE THE SUN DON"T SHINE. SO EVERYONE KNOWS THEY ALSO SELL UNDER ALIBABA AND THEY ARE THE SAME, THE LAST ITEM STILL HAS NOT ARRIVED SINCE OCTOBER 10TH. I NOW HAVE MY CREDIT CARD COMPANY INVOLVED!!!!! like the saying goes YOU REAP WHAT YOU SEW!!!! I HOPE THEY GET SHUT DOWN CAUSE THEY ARE NOT GOOD PEOPLE!!!! iAM LIVING PROOF OF THE NIGHTMARE I HAD WITH THEM!!!!!!!!!!!!!!!!!!!!!!!! bY THE WAY NO RETURNS TAKEN OR NO REFUNDS ALLOWED THEY SAID .”

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Posted 4 years ago

“Please don't buy anything as they are hand in hand with seller . SELLER send part goods and amount is released”

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Posted 4 years ago

“Several missing shipment but was informed delivered. Open dispute but with same format response (Are the judge AI or human ?). We need to provide documents for missing shipment , WHY ??? End up, NO REFUND, NO PACKAGE. CUSTOMER SATISFACTION GUARANTEE What a joke.”

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Posted 4 years ago

“Ali Express is a good online shopping website. I bought a new Beyblade toy, then after months, it didn't show up. So then I went to buy another one. But never showed up again. So that's why I never use Ali Express. I can't believe I got scammed. :(”

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Posted 4 years ago

“several items disputed I did not receive refunds they seem to think you can haggle price for refund instead of giving full refund as per their site agreement. You cannot contact anyone once they have return answer for dispute and close your case. I am going further to have my bank chase the money to be returned. Please beaware you need to keep check on your bank account as I had two large sums debited from this company one unknown to me”

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Posted 4 years ago

“I placed an order on the 29th of December and haven’t received a confirmation e-mail and can’t find the order details on my account. However, the money already transferred to ali express. I tried to contact the seller but it seems impossible”

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Posted 4 years ago

“The worst shopping site I have ever seen. I ordered a product and waited for more than 3 months, haven't received the product, when applied for refund, not ready to give money back. Don't trust this site. Just money oriented, not for the welfare of customers. Worst worst and worst ever seen....”

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Posted 4 years ago

“Didnt buy from aliexpress i bought a radio for almost 400euros so around 500amerixan dollars.. when i recive the radio the radio didnt work so the seller said to send it back so they will tix it or if not fixable send me new one. I did send it back same day and now 4months later I have nothing no radio and they took all my money .. no refund no radio no nothing . Aliexpress won't help or do nothing even tho I told th3m about the situation what happend. And they still let this seller SCAMER to sell on their site .. ALIEXPRESS DONT CARE ABOUT THEIR COSTUMRS.. DONT BUY FORM HERE AS IS A BIG CHANSE THAT SCAMER IS ON OTHER SITE WAITING FOR YOUR MONEY! shame on you aliexpress!! Hopeful u see this review !!”

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Posted 4 years ago

“I place my order on Oct 11,2020, it's promice 16-26 day on delivery. https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.194f4c4dchmKvc&orderId=*******907782&productId=*******065456 Item was delivered on Nov 4, but on wrong address in different province. I apply for dispute, Aliexpress postponed the dispute 6 times! Now is Dec 30, I didn't get refund! Seller, CHONGWU Store, instead of refunding the money for the product that I did not receive, he is trying to drag me into some kind of scam. No refund, no parcel! Vendors are fully protected. Stealers and fraudulent vendors also. It is absolutely impossible to get back your money, because in case of abuse there's no human customer support to whom you can speak! Aliexpress have the worst customer support ever!”