Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth it unless you like gambling Some items are promptly delivered, usually with what appears to be US warehouse. Regular items take a month or more if shipped from overseas. Frequently, items (over 10% of orders) which were never received were disputed and if their logistics show it never left China, a refund is promptly given. If a product is received damaged, they discount it, but I end up stuck with a damaged item, albeit at a reduced cost. The problem is that their logistics can be way off, and I end up charged for items which I never received, so I am out the cost of the entire order with no delivery. Note that description is often wrong and overly optimistic, and be careful with voltage (many things are 220) and size (metric vs. English - even drawer knobs don't fit and threads on screws are not US compatible). Plugs on electronics can be European/Chinese standard - not US. In short, ordering from Aliexpress is like gambling. Don't do it unless you can afford to lose your money. You can get a good deal, but often, you will get burned. Also, be careful of fake goods (like SD cards).”

Helpful Report

Posted 4 years ago

“3 weeks ago I bought an item with shipping from Spain.the seller lied and shipped it from China, took 3 weeks and could have stopped in customs.the item was shipped from China, instead of Spain, and as I paid extra for the shipping from Spain. Due to the misbehavior of the seller, I tried to get the refund from the shipping a with a dispute. to receive my money back for the shipping. The seller deleted the different types of shipping and AliExpress asked my proof of those shipping’s, they are the ones approving and having control of the sellers shipping. The result and service of the dispute was unacceptable!Im unable to retrieve this info, AliExp as the owner of the page is responsible for the seller misbehavior. AliExp sid that “it’s my own problem..” the seller lied and sent the Item from China instead of Spain.I paid more for the Spanish location.. even if the product is free shipping, the price of the item changes based on the shipping location(Spain is more expensive than China) now cause AliExpress can’t see the diff. In shipping method, I can’t receive my refund.. this is unacceptable!AliExpress is accountable and responsible for the sellers behavior, in the end I’m buying in the AliExp webpage,it’s your brand your responsibility!! Im a gold (almost platinum) AliExpress client however Im going back to Amazon! It’s more expensive, but the customer service is worth it..”

Helpful Report

Posted 4 years ago

“I did not receive the item until now. this very bad I did check the Saudi post office and the item does not arrive in Saudi Arabia till now and also I checked the 17 track and also it showed not received in Saudi Arabia post office. the information gives by AliExpreess is not correct and deceptive. please check the tracking in Saudi Arabia post tracking. RB640568683TW https://www.sp.com.sa/en/tracktrace/ this also another one track to be sure. https://t.17track.net/en#nums=RB640568683TW Am going to stop buying items from AliExpreess because it's only stealing my money and the after service is fraudulent”

Aliexpress 1 star review on 10th December 2020

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Posted 4 years ago

“Dont use Aliexpress its a sham Three(3) failed deliveries. No redress. Loose your money Dont use it there are more genuine profiders. Ive given up on them”

Helpful Report

Posted 4 years ago

“I never got anything i ever ordered USA or China. They will also try to scam you for more money screen shot added. Don't buy anything that you can't pay with PayPal.”

Helpful Report

Posted 4 years ago

“Product not delivered and not refund issued with below comment after 5 months Aliexpress says:We are really sorry for what has happened. We have tried our best to help you solve the problem. However, we cannot refund you without valid evidence. As no evidence to prove the exact detained reason, we have to release full payment to seller accordingly. Since the package is still in your local customs, we warmly suggest you finish customs clearance and collect the goods as soon as possible to avoid the package returned or destroyed. We apologize again for any inconvenience caused.”

Helpful Report

Posted 4 years ago

“I ordered a phone charger for a OnePlus phone and was sent a European plug model, which is of no use to me in the U.S. I filed a dispute and was informed that I would not receive a refund, nor would they exchange the item for the U.S. version that I had orderd.”

Aliexpress 1 star review on 9th December 2020

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Posted 4 years ago

“I actively purchase stuff online. Amazon, Ebay, online stores of different companies, but I am speechless with customer service of Aliexpress. The level of unprofessionalism of their representatives cannot be explained in a comment. They are clueless and send you to one to another and Aliexpress's dispute resolution system is a joke. Save yourself from a headache and do NOT buy from Aliexpress.”

Helpful Report

Posted 4 years ago

“I have bought goods from Aliexpress for about 800 Euros in the last couple of years. I can not recommend Aliexpress - even though there are mostly honest sellers - because they protect the crminial ones. Especially the SD-Card mafia. And probably other branches where fraud is common too. They not even read the detailed dispute cases and for example judge that you get only 25% refund for a card that is very very slow and was sold as highspeed card. They judged because of a different size not the speed. A size that I never mentioned in the procedure. I had similar refunds of 10% or so for fake SD-Cards before. It is really a shame, because Aliexpress could be a great place to buy, if they would actually protect the buyers. And there is no way to reach anyone at Aliexpress to solve matters. No Email. Nothing but an automated scripted help, that does not help at all. I have now deleted my account. The wicked man shall fall...”

Helpful Report

Posted 4 years ago

“I have ordered a more than 90+ days ago a watch on aliexpress. I didn't receive it for a very long time, so I went to aliexpress, I couldn't open a dispute there, so I've contacted the support, they told me that I should have open a dispute, and now they can't make a refund... Horrible support, I haven't received my money back, it's only $5, but well I feel scammed... They gave me a document were it was sad that post office can't track orders without tracking ID and they told me to go post office to make them sign this. I ain't gonna go anywhere right now it's covid-19 and I won't stay in a line for a pice of paper so that they give me back my $5... it's ok keep my $5 but I feel scammed so for that you will have a terrible reviews from me on internet and I ain't gonna order anymore on aliexpress.”

Helpful Report

Posted 4 years ago

“AliExpress customer service lied to me They told me to return an item I bought from a vendor on AliExpress and I would get a refund from AliExpress because the vendor did not honour free return. I returned the item and AliExpress ignored my request for a refund. DO NOT TRUST AliExpress. They lied. I lost CA $58.76”

Aliexpress 1 star review on 4th December 2020

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Posted 4 years ago

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Posted 4 years ago

“Dont use these people . They take your visa payment as a cash advance . So now your credit card incurs a cash advance fee and interest from the date of purchase until it is paid. I have no idea yet if I will ever get my purchase. Says shipped but no info available Never again I wish I had seen these reviews before I purchased.”

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Posted 4 years ago

“Sellers are deceptive about shipping date. They obtain a shipping number but do not deliver the item to the shipper. I suspect that they do this to stop AliExpress from cancelling an order by showing a fictitious ship date. Items take far too long to ship to the USA. My item took three months all while the status showed a shipping number but the shipper claiming that the item was never delivered to them for the actual shipping. AliExpress should change policy to require that a vendor list the anticipated delivery date in the product description and if it isn't received by that date, the order could be cancelled as is Ebay, Amazon, Walmart policy. During the shipment process the tracking was not updated. VERY BAD EXPERIENCE. I will not buy here again unless the seller policy is changed to benefit the buyer. Company seems more like a scam operation than a place for vendors to sell. All while they retain your money pending a long refund process, they're getting interest. Keep in mind that shipping costs are no refundable so when the item is ridiculously low cost but the shipping ridiculously and artificially set high, that's so they will refund the small amount but keep the large shipping (and false) costs.”

Helpful Report

Posted 4 years ago

“will not let me buy anything, refuses my details, can log in and look around but when I go to pay the damn website keeps throwing popups, ID checks, specials etc etc. Hit buy button, says 'enter more info'. What the hell more info do you need you stupid c*nts. Don't buy here, their website is TERRIBLE, does not work well on chrome and definitely not mobile friendly and their app sux.”

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Posted 4 years ago

“AliExpress I ordered merchandise months ago and never got my stuff. I feel this company is a scam . And please don’t order from them if u want your merchandise. Company is a rip off! Dale Degraw 845 428 3444”

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Posted 4 years ago

“Parcel never arrived. No refund as I couldn't prove I didn't receive it. How am I supposed to prove I didn't receive it - they claim it was signed for - show me the signature..... NEVER EVER EVER AGAIN”

Helpful Report

Posted 4 years ago

“Some sellers ship orders after cancellation and they don't respond to contacts, others ship orders to post offices that are over 80 miles from home and expect you to contact them although they have address and contact details, it is not a good business practice and care is strongly advised”

Helpful Report

Posted 4 years ago

“Very careful! I bought a smartphone at the Aliexpress- Xiaomi official store. I never received the smartphone, however I asked for a refund of my money back, but they refuse to return it. They do not deliver the purchase, keep the money and simply ignore all messages sent, as well as arrange a correct way to solve this problem with the customer. Very bad service. Do not buy anything here, because you can run out of product and money. Horrible service”

Helpful Report

Posted 4 years ago

“I bought a ulefone through them and it came to me locked. The seller did not understand why that is a problem. They would not or could not supply an unlock code, so I had to spend and extra $29.00 for the software to unlock the phone. AliExpress didn't understand the problem, so they took the side of the seller and offered zero help, no refund, just a lame excuse that they sell many phones. I even offered to return the phone at my expense, but still no refund. The seller is ULEFONE Official Store. Warning! AliExpress is a full scan. You will have no legal refund if they stick it to you.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,393 reviews