Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AliExpress I ordered merchandise months ago and never got my stuff. I feel this company is a scam . And please don’t order from them if u want your merchandise. Company is a rip off! Dale Degraw 845 428 3444”

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Posted 5 years ago

“Parcel never arrived. No refund as I couldn't prove I didn't receive it. How am I supposed to prove I didn't receive it - they claim it was signed for - show me the signature..... NEVER EVER EVER AGAIN”

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Posted 5 years ago

“Some sellers ship orders after cancellation and they don't respond to contacts, others ship orders to post offices that are over 80 miles from home and expect you to contact them although they have address and contact details, it is not a good business practice and care is strongly advised”

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Posted 5 years ago

“Very careful! I bought a smartphone at the Aliexpress- Xiaomi official store. I never received the smartphone, however I asked for a refund of my money back, but they refuse to return it. They do not deliver the purchase, keep the money and simply ignore all messages sent, as well as arrange a correct way to solve this problem with the customer. Very bad service. Do not buy anything here, because you can run out of product and money. Horrible service”

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Posted 5 years ago

“I bought a ulefone through them and it came to me locked. The seller did not understand why that is a problem. They would not or could not supply an unlock code, so I had to spend and extra $29.00 for the software to unlock the phone. AliExpress didn't understand the problem, so they took the side of the seller and offered zero help, no refund, just a lame excuse that they sell many phones. I even offered to return the phone at my expense, but still no refund. The seller is ULEFONE Official Store. Warning! AliExpress is a full scan. You will have no legal refund if they stick it to you.”

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Posted 5 years ago

“I was scammed by AliExpress! Please DON’T shop at AliExpress. I have been shopping at AliExpress for a few years now. Prices are usually reasonable but as the saying goes “You get what you paid for” Shipping has always been an issue. Sometimes I’ll order an item and receive it 2 to 3 months after I placed the order. This is very frustrating because in some cases, I no longer need the item at the time it arrives. I know that there are lots of shady vendors (Scammers) on AliExpress but I didn’t know that AliExpress will back them up. I purchased a set of masks 3 months ago; I NEVER received the items but AliExpress system automatically receives the items on by behalf after the 89 days processing time expires. I opened a dispute to notify AliExpress that I did NOT receive the goods I paid for. They came back with a judgement saying that my dispute was invalid, even though the tracking # clearly shows that the item was ‘Undelivered’. Basically, I did NOT get the items I paid for and will NEVER get my money back from AliExpress. Their customer service is the worse. Don’t waste your money on AliExpress.”

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Posted 5 years ago

“Absolute rubbish, buy at your peril, purchased a mobile phone of Aliexpress site and supplied by XSS, took a month to arrive, phone started to fail shortly after, it started with a poor charging connection and then battery failure, connected both parties to remedy the problems, the just ignored any correspondence for weeks, they are now end of November saying out of time for refund, I didn't ask for my money back, just bloody fix it, be aware that their guarantee is only three months on everything. Scam.”

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Posted 5 years ago

“I’m having very bad experience with them, no reply nothing and still awaiting the order , while going for refund will take another 90days, what the hell ?”

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Posted 5 years ago

“I have very bad experience, order two things on Sep 2020, all didn't come. they will send fake tracking number to you. refuse to refund, don't go there. it a fraud.”

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Posted 5 years ago

“11 orders 10 problems Orders arrive broken, not as described, or simply don't arrive at all. Customer service and warranty do not exist. Some sellers do go as far as mocking the customer and instead spam you with more tat.”

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Posted 5 years ago

“why not to order from aliexpress if time is critical I ordered the 02.11.2020 and payed instant. Item cost 150 USD + 90 USD delivery cost for FedEx. Estimated delivery: Nov 10 - Nov 18. Now, 25.11. my package hasn't moved and I can do nothing than wait til 90 day to open a dispute. P.S. Order small stuff you don't need but never order stuff you need at the estimated delivery time because these are jokes. After someone orders something from aliexpress, the seller has 7 days to ship it. He can just enter a fake tracking number to get additional 11 days before he needs to enter a real tracking number (that's what support explained to me) ...what a joke #fuckAliexpress #scam #Aliexpress #aliexpressshopping #wtf #aliexpressscam”

Aliexpress 1 star review on 25th November 2020

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Posted 5 years ago

“suppor never will refund they are helping selller1be carfull warrannty never will work for damaged products!”

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Posted 5 years ago

“Becarful of AliExpress, They will send wrong product and will not refund, Thieves.”

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Posted 5 years ago

“No goods received and no money refunded. Disgusting service and after care. Steer clear of these cowboys”

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Posted 5 years ago

“very bad service agents are useless they do not know anything they do not help they steal a lot and very cheat;”

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Posted 5 years ago

“charged my PayPal for "gift card" which attracted cash withdrawal charges from my credit card.”

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Posted 5 years ago

“Alixpressis a scam Alixpress is a scam. I bought something and i was suppossed to rexeive my package on september 29. Today is november 21 and i can not get my money back. And they do not give you a good answer. The saller gave me a DHL tracking number that only the label was created DHL never receive the package. Definetly Alixpress is a Scam. Not recomended Use ebay Use amazon They are better And Eva that is the customer service its a machine that always say tge samething. Eva never understand questions. Not Recomended”

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Posted 5 years ago

“Never ever use them their merchandise is not how it looks online customer service is non existent many Chinese sellers are scammers”

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Posted 5 years ago

“I will never purchase from AliExpress again, the product they show in the picture is completely different once you receive it, cancelling an order before it ships is impossible, the customer service is absolutely terrible. Never again will I purchase from this site.”

Helpful Report

Posted 5 years ago

“Always get answers from Bot, not live agent. Process to return is a big mess! Some sellers are not typical human, no talk no communication. The store lure people in because availability of product and saving their money. If you want to take risks, start buying with small transaction first. Do not start with large one. You will be regretful. Good luck!”

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Posted 5 years ago

Aliexpress is rated 1.4 based on 3,420 reviews