Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You will be lucky if you get your item I just take your money watch out”

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Posted 4 years ago

“NO LIVE AGENT TO DEAL WITH - DUMB AI. IMPOSSIBLE TO UPOAD VIDEO FOR EVIDENSE. THERE IS NO THINGS 90 BUYER GURANTEE. BOUGHT A EAR PHONE BUT DOES NOT WORK PROPERLY. CAN'T RETURN IT.”

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Posted 4 years ago

“I will never buy from AliExpress never again. Don't buy if you want to stay relaxed and happy”

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Posted 4 years ago

“Had to wait four months to see if item arrived. Never received item. Never had an option to dispute the order. Was unable to contact customer support. Total waste of time and money. Never again.”

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Posted 4 years ago

“You can get scammed fairly easily on this site. I received the wrong item a red cloud necklace instead of the 20 cm Black Knight that I paid for. I got rid of the packaging of the necklace and AliExpress made no attempts to follow up with the seller. They just denied a refund. Use another website if possible. Their cheap costs come at a price: time and reliability.”

Aliexpress 1 star review on 6th March 2021

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Posted 4 years ago

“Veiligheidscamera's besteld. 221 euro betaald. Volgens track & trace zijn deze aangekomen maar nooit pakje ontvangen. Bpost heeft het onderzocht en officiel document opgestelt om aan te tonen dat het inderdaad nooit is aangekomen. Verkoper reageert niet en bestaat plots niet meer. Verkoopt niets meer. Ali Express oordeelt dat verkoper in zijn recht is. Ondertussen zijn al de recensies van de verkoper natuurlijk 1/5 want niemand heeft zijn pakje aangekregen. Ali Express houd hier blijkbaar geen rekening mee en doet niets van onderzoek. Ik kan dus fluiten naar mijn geld. Er is totaal geen mogelijkheid om iemand van Ali Express te spreken. Enkel een automatische bot waar je niets aan hebt. Dikke afrader.”

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Posted 4 years ago

“Don't buy on AliRefundless Hello all. I've bought few graphic cards on Aliexpress portal, however it become clear that it was a scam. Shop which was selling the cards, at this point (05.03.2021) has over 1200 bad reviews. (picture added) Items were fake, seller was sending false tracking numers etc. However Aliexpress doesn't want to acknowledge that and most important they don't give people their money back.(also added pictures) I've probably lost 1000 dollars(8 orders). Which will be kept by Aliexpress itself I assume. I also heard that they ban people who open disputes and now I am nervous if you write in google Aliexpress disputes are a mess you will find a websites and a lot of comments from people banned. It happens to this day. I've messaged them that if I won't get my refund till 27.02 I will post this everywhere I can. They changed time for their decision till 03.03. But now EVA - their automatic chatbot says it will be resolved till 06.03. And then till 9th and then till 12th etc. Don't buy on aliexpress it is waste of time and nerves. (i've bought few items before and it was fine, but in case of something goes south with seller: 1.) Buyers protection program is a lie 2.) Their customer service doesn't exist. 3.) Probably they will ban your account. 4.) You will lose 2 months of your life stressing out, which you could use in other way. Stay as far as possible from this portal.”

Aliexpress 1 star review on 5th March 2021

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Posted 4 years ago

“I bought a Bayblade arena (Tot) for my kid in november 2020 from the seller Mother and Child. I choose to paid more for the shipping to get eparcel 15-20 days to be sure it arrive before christmas. As for today ( march 3, 2021) i haventreceive the parcel yet. I tried to communicate twice with the seller but only got shitty automatic reply telling me to have a happy life. The seller keep telling me to be patient and add more and more time to their protection thing. That prevent the buyers to take actions against them. I opened a dispute with Aliexpress and only got a follow up after a month. Aliexpress choose to side with the seller saying the parcel was still in transit. I will never buy from this Website never again. Don't think its like Amazon, far from from it.”

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Posted 4 years ago

“Absolutely HORRIBLE! From the website to their customer service every aspect of this company is disgraceful. The only thing they are good at is taking your money! There is a very good chance you will not receive anything you ordered and good luck getting your money back. Do yourself a favour and use banggood instead.”

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Posted 4 years ago

“THE WORST ONLINE SHOP EVER! AVOID TO BUY ANYTHING FROM THIS WEBSITE, EVEN IF IS 2$ ITEM. THEIR CUSTOMER SERVICE NONEXISTENT. IF THE SELLER WANTS TO RIP YOU OFF THEY CAN EASILY TAKE YOUR MONEY AND DON´T SEND YOU ANYTHING, AND YOU WON´T BE ABLE TO DO ANYTHING SINCE THE CUSTOMER SERVICE WILL IGNORE YOU FOREVER. NOW TRY TO GO AND SUE THIS COMPANY FROM CHINA! GOOD LUCK! AVOID AT ALL COST, LITLE PRICES HUGE PROBLEMS! THAT´S ALIEXPRESS!”

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Posted 4 years ago

“I place an order and the funds were quickly deducted. No order number was give so i sent and message to contact there customer service department. I was instructed to track my card and they could not locate the order yet the funds were deducted. So I quickly try to contact them to resolve it no luck so I had no other choice but to disputed charges' with my card carrier for the full refund... Don't shop online unless it with Amazon period..”

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Posted 4 years ago

“almost eveything i order from them is damage during shipping..no seller will package your item well..every order i ever got from them was crushed or broken..and they charge way more in shipping and handling than the item itself ..most of the time..you must factor in damaged stuff if you are a reseller.”

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Posted 4 years ago

“The listing promised 6 items and I only received 1. AliExpress refused to offer a refund. Do not buy from them!”

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Posted 4 years ago

“They nolonger reply to quiries, goods are nolonger delivered. they dont live the stores at all and you wont get your refund. Rather use Alibaba.”

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Posted 4 years ago

“Pretty Diary Official Store - I ordered a 16” wig, what came was more like a 14”. It looked nothing like the photo. Opened a dispute with them, was advised by them to keep item as it would be expensive to send this back. I paid £12 to send it back, but only got a partial refund back which took nearly 2 months to be refunded, so I have lost money on this item. I will not be buying again as this is not a good promotion for this site. Unhappy customer 😕😕😕”

Aliexpress 1 star review on 25th February 2021

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Posted 4 years ago

“I bought a product from Ukraine with 1 to 8 days delivery and then seller send it from China with 2 months delivery. I contacted support several times and the only answer is to be patient and wait... This is a disonest behaviour. Avoid this company at all cost. It is not trustfull.”

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Posted 4 years ago

“Overview Reviews About AliexpressReviews 119,328 • Great 3.9 www.aliexpress.com Asking for reviews See business transparency Reviews 119,328Write a review Excellent 84% Great 4% Average 2% Poor 1% Bad 9% Filter by: Rating English Pilgrim Kowalski 1 review 2 minutes ago I Wolud rate ZERO if this option would be available I would rated as zero stars if this option would be available .NEVER AGAIN .I am trying to deal with them around 3 months by now about not delivered parcel issue .They are sweet chatting online but not helpful at all at the end of the day .I order lamps for my car in November 2020. I never recived them. The tracking number I was given is inccorect , I mean it is exist but the address is no the other side of country and named to a different person .I am hardly traing now to get my money back .Aliexpress reject my asking for refund saying that tracking number show delivery and thay don't care that it was delivered incorrectly to different address then ordered to. Curier simply back to my to say ..sorry this tracking number is addressed to different address so contact to seller .Will see now how long I will be asking seller for refund. KEEP AWAY !!!!”

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Posted 4 years ago

“Bad service! Parcels are "getting lost" and the money also gone.”

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Posted 4 years ago

“I ordered a Android unit for my car. Before purchase, I asked the seller if it fits my car. I sent information and pictures, seller replies fits perfectly. I choose ship from EU warehouse for faster shipment, even paid extra for this. Seller ships from China anyway Delivery comes late and was missing adapters, longer wire and the frame. Additional costs. After installment the provided WiFi antenna was defect and made the unit reboot. At last the unit powers up, but don't show my car and many functions do not work. Isssues: Not showing my car model Left steering wheel button do not work Original parking sensors don't show Door opens, clima and speed do not show Battery drainage I opened a alixpress dispute and provided video evidence and messages. I can get a partial refund for 116$ out of 635$. Or I can get full refund but then I have to ship it to China and shipping costs from Denmark to China equal 300$. I'll stick to European sellers and European platforms. Alixpress will never see a purchase from me anymore.”

Aliexpress 1 star review on 22nd February 2021

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Posted 4 years ago

“they are bad, so bad. I will never buy on aliexpress again. I was scammed 3 times in my last 3 purchases. And they don't care a sh*t”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,366 reviews