Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM! SHAME ON ALIEXPRESS! AWFUL CUSTOMER SERVICE! YOU WILL NEVER GET ANY ASSISTANCE AFTER SALE!! THE ITEMS ARE NOT AS DESCRIBED. ALIEXPRESS ACTS ONLY IN SELLERS FAVOUR. SHAME!!!!!”

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Posted 4 years ago

“Letting scammers get away Feedback score is fake”

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Posted 4 years ago

“SCAM!! A seller took my money and said they'd sent my items, however the tracking info states that they're lying. Both the individual seller and AliExpress refuse to give me either my items or my money back, so I've lost the money. The AliExpress customer services keep saying that they are 'holding' the money, however, for some reason, they will not return it to me. DO NOT SHOP HERE, YOU MAY GET SCAMMED, AND ALIEXPRESS IS IN ON IT!!!”

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Posted 4 years ago

“Just letting anybody looking to order off this company peachstudio store to beware they are a scam company. I purchased and paid in full for a camera item on their store. After payment went through they contact via message and said I had to pay an additional $20 for shipping which they would refund once the item arrived. This was a lie a few message later it was clear I had to pay for extra shipping or they wouldn’t send the item. I would beware of this company and AliExpress doesn’t have any options to help resolve or leave a review so beware if ordering from companies listed on AliExpress”

Aliexpress 1 star review on 12th April 2021

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Posted 4 years ago

“Very bad customer service. You always get the same response: "Everything will be ok!" and then stab you in the back. AliExpress is a scam. You receive nothing. The customer support is terrible. Ebay is million times better then AliExpress at least it's backed by paypal/ebay money back guarantee. I will never recommend this site everyone on here is a fraud and a scam. It's been over a month now no sign of my items or any response from the seller or AliExpress, Such sites and sellers should be investigated on by the trading standards and the Police.”

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Posted 4 years ago

“I ordered three items from this company, and I received two of the items in the package. I wrote them to let them know that I was missing one item. They disregarded my message and kept informing me that the package was delivered with all the items and I need to check with family members. I am the one who opened the package and saw that we were missing an item. My granddaughter was waiting for this package for over a month and then for this to happen. Their customer service sucks big time. I will never buy from this company again.”

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Posted 4 years ago

“It's a fraud When you order a subscription for 12 months on any iptv then it will stop working in 5-6 momnths . not just 1 store must of them”

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Posted 4 years ago

“I purchased these shoes for walking. They are the worst ever. All the cushioning is in the high heel, no arch support or ball of the foot support. After wearing them a bit in the house I had back pain so gave them to my daughter-in-law who also said they were terribly unbalanced. I cannot return them, they only allow 15 days, even though they are brand new & now am out the money. Never purchase anything again from this company, they don't deserve 1 star!!!”

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Posted 4 years ago

“AliExpress is a scam. You receive nothing. The customer support is terrible. You might eventually get your money back but AliExpress is banking on you giving up trying to get your money back. Track your parcel is a joke, it hasn't changed in almost 2 months.”

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Posted 4 years ago

“I made an order and it never arrived. I complain about it directly to aliexpress and they informed me I needed to wait! For 3 months nothing so I requested for refund of 68$ And I waited and waited and know Aliexpress cancel my account. I cannot log in!!!!”

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Posted 4 years ago

“Very bad customer service. You always get the same response: "Everything will be ok!" and then stab you in the back. They are not taking in consideration customer proofs. So you will be left without money and without products. And they always give you invalid site addresses, so you can't load more proofs.”

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Posted 4 years ago

“Very bad customer service. No matter if you have not received your item, they will anyway say that you did, and you cannot get your money back. I had to claim with my creditcard to get the money back”

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Posted 4 years ago

“I ordered 4 small items from different stores on Aliexpress. Somehow they had shipped to me in one single package with a wrong address. They misplaced my house number on the shipping label. Instead put the house number in front of the street name they put it as part of phone number. When I started to file dispute and asked them to reship or refund, they refused and quickly closed the dispute process.”

Helpful Report

Posted 4 years ago

“My customer still hasn't received the package for over 3 months!!! Aliexpress is a scam website and issued with a store credit to my account which should be used within in 3 months. The store credit is ONLY around 8 USD and I paid nearly 11 USD for the item. The worst thing is they're using cheap route caused many packages lost. They got terrible service and am unable to leave reviews even I've already logged into my account. PLEASE TELL ME WHERE IS THE PACKAGE ??? THIS IS A JOKE, MY CUSTOMER WAITED FOR OVER 3 MONTHS AND GOT NO FEEDBACK. This is so funny that after waited over 3 months and the platform treated it like nothing had happened. Never re-ship the item and never update any information about the item. Before customer purchase, the item Aliexpress standard shipping shows estimated delivery time around 30 days but after you open dispute charges with this company, they will tell you it's invalid for dispute process since according to the shipping protection is 90 days.”

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Posted 4 years ago

“Total Scam! Please spare your money and energy and look elsewhere. I've ordered 40 items with a specific size and the seller has sent out 40 times a different (much cheaper) size. Even though I have evidence since the items have labels on them showing the wrongs sizes and the seller has admitted to having sent the wrong sizes in private message, AliExpress has decided in favor of the seller and not offered a full refund. Luckily, I paid with PayPal and am now opening a dispute directly with them. Never ever will I order with AliExpress again. I rather pay more money and purchase with trustworthy companies. Never again!”

Aliexpress 1 star review on 2nd April 2021

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Posted 4 years ago

“I purchased a Electric soft realistic teddy dog plush back in October 2020 For a Christmas present, it is now April 1st 2021 and I haven’t not received Even a confirmation number. I tried emailing them and they blocked me. I wouldn’t purchase from this company unless you want to throw your money away!”

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Posted 4 years ago

“I ordered a pressure washer gun for 65 dollars and not received it. The worth customer service and the site is very complicated for finding information and not easy to figure it out I ordered a item and after 4 months And emailed more than ten times and waiting for long time no item I received and thanks God PayPal refund me other than that good luck to get your money back I never and ever order again from AliExpress”

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Posted 4 years ago

“Ordered few items such as wooden puzzles , Rubik's cube etc. because they looked cheap to me and I was okay to have them delivered after a month as stated on their website. However 3 months passed , I did not receive order. Then I raised a dispute which was closed without any resolution in my favors , despite evidence which indicate my goods were not delivered yet and are in transit as I speak. Another item which is 12X12 rebuke's cube arrived within 2 months but lasted for a week and small pieces came out making it not reusable. Looks like it is a poor quality product. Dispute raising and follow up communications are beyond complexity. NOT Recommending it or at least make sure your losses are minimal in the worst case scenario.”

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Posted 4 years ago

“My organization spent more than $800 on items that arrived completely (100%) damaged and more than 3 months late. Aliexpress' system of 'negotiation' with seller took another months to complete. I ended up only receiving $400 refund. So I basically spent $400 of junk that just went to the trash. I (and the institution I work with) definitely will not go through them again.”

Aliexpress 1 star review on 1st April 2021

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Posted 4 years ago

“I have bought many things through Aliexpress over the past 5 years. It can be very frustrating at times. The advertising is very misleading. The sellers advertise a price for an item but when you check, you see that the price is for an accessory for the item you're looking for and the actual price of the item advertised is much more. Sellers also try to bribe you with discount coupons in exchange for giving them a 5 star reviews. Business ethics and morals apparently do not exist in China. Frequently the items are fake or counterfeit. Aliexpress customer service is very difficult to deal with because they only have specific choices for help. If your problem or question is not within their list of available selections, you can't go any further. You can't contact a real person to help you. China has 1.4 billion people. Wouldn't it make sense if Aliexpress hired some of them to help with customer service? I have mostly purchased items that are fairly inexpensive. I would not trust buying anything expensive through them. Lately I have had some bad experiences with Aliexpress so I think I will no longer purchase through them.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,366 reviews