Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a area rug !!! WHAT A JOKE !!!! Said three weeks, took three months!! It’s a baby blanket! Put it on the floor , you can’t walk on it !! $65 in the GARBAGE!! BUYER BEWARE!!!!! MY BAD , should have been better at my research...🤬😡🤬😡”

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Posted 4 years ago

“So much frustration to receive a package its not worthit. You get to speak with a robot robo-english. And then at the end you get case closed no refund even though i did not receive part item. So much frustration i do not trust aliexp.”

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Posted 4 years ago

“I have ordered a remote control and received one with fake buttons! I can send it back at my own cost so that the thief can sell it again! The item had 5 stars rating on aliexpress website. Fake products, fake ratings, never again.”

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Posted 4 years ago

“DO NOT BOTHER! TO SAVE A FEW BUCKS, YOU WILL DRIVE YOURSELF INSANE. NEVER AGAIN.”

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Posted 4 years ago

“Site is great for merchandise...BUT everytime you sign in it comes with a different currency no matter how many times you save it. Stupid! Same with language...while you are looking at pages all of a sudden it will jump to Russian Language...dumb”

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Posted 4 years ago

“AliExpress does not honor their stated guarantee and commits FRAUD. If the seller sends you a different item than ordered, their site states that return is guaranteed. In fact on a $570 item with proof stated by seller that item is not correct AliExpress says no return and no refund. AliExpress commits FRAUD by insisting you use an intentionally BROKEN UPLINK to submit evidence already stated by the seller. Since you can't upload through their broken uplink, they refuse return. AliExpress has no customer support and provides fake support links that go nowhere.”

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Posted 4 years ago

“if we are interested in human rights for the Uighurs, are against hackers and do not want to support a dictator DO NOT BUY AT ALIEXPRESS”

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Posted 4 years ago

“I purchased some items but didn't arrive and the software says that I confirmed receiving them. Also when I asked for refund, it doesn't allow me because passed 15 days of receiving them”

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Posted 4 years ago

“Watchout for shipping price. Never use aliexpress standard shipping (and pay extra like a goof).”

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Posted 4 years ago

“Since three months i have ordered, But still not delivered. Estimated date of delivery is already passed. Seller and alibaba both not giving any reliable reply.”

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Posted 4 years ago

“They protect criminal sellers and fraud. Never buy here.”

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Posted 4 years ago

“Warning never buy at Aliexpress.com! Warning, never buy at Aliexpress.com. I bought a defective item - the product did not work. Unfortunately I can not be allowed to give zero stars! Raised a Refund case. Submitted all the documentation they asked me to send. Each time with the result that refund was rejected. Last time I had to post a video. I sent it and Customer Service confirmed that they could see the video and they could also hear the sound. But got the message that the refund was rejected because they could not open the video. When I then again again wanted to proceed with the case through their Customer service, I could not get in touch with them. That's because they've blocked me. They obviously do that when they have no more arguments. This is the first time I have raised a case with them and yet they are acting as a criminal enterprise. I will never support that fraudulent company again and I urge everyone else to boycott Aliexpress”

Helpful Report

Posted 4 years ago

“I will never buy anything from AliExpress again in my life ! I have purchased many items over the past year without problem, but the most expensive item I ordered did NOT arrive and AliExpress has failed to honour their promises to fully refund if item doesn't arrive in 90 days..All reviews about the seller of this item say the same thing.." items do not arrive " And AliExpress does NOT refund as they promise.Aliexpress is deceitful and untrustworthy . eBay is the only way to purchase !”

Helpful Report

Posted 4 years ago

“no customer service NO sales”

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Posted 4 years ago

“I bought 10 items from there, the package finally arrived after about 3 months. Then, it only has 8 items in it. The most expensive 2 items are missing. I submitted disputed to the seller, it replied 'No evidence, so no refund'. I chat with their agent, 'go to the USPS to get the details of the package, and the manager will contact you'. Then, no reply forever. It's the worst online service I've ever met. Especially, it says 'No evidence', and it happens missing the most expensive 2 items. It really disappointed me. Then, i chat with the agent again, I was not asking for refund, I just wanted to file a complaint of the seller. They gave a link, funny thing happens, in the link, there 3 types of report, but all are just related to property rights or illegal product, no type about complaining the seller for not being honest or fault. Will never buy anything from the platform. Again, no refund doesn't irritate me, it's there gross service. I don't hope this happen to any of you who are considering to buy things from Aliexpress.”

Aliexpress 1 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“Its been 3 months inhave not received my order yet.”

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Posted 4 years ago

“Looks like one has a lot of choice for products to buy, which seem appealing. It turns out to be an outlet of cheap Chinese products, chances are you won't be happy with what you receive. When this is the case forget about what is stated on the sales page, where you might find promises like 'Free Return', '75-day Buyer Protection', they seem to be only there to lure you into buying. I had ordered a body-wearable cam for recording during meetings, as one picture on sales page promoted. The sound was barely detectable. Even with a software-patch received from the seller after explaining my problem did not improve sufficiently the sound. At this point I opened a dispute and requested full refund. AliExpress did NOT accept that the product was faulty. It has to be added that uploading evidence (large file, video recording) onto the page did not work when I tried several times. The proposal was nevertheless that I could send back the product and get the money back. The catch, I would have to pay myself for sending back the goods, which in this case would be about 40% value of the cam I bought. This despite the 'Free Return' promise on the product page. Any further attempt to contact AliExpress is frustrated as one can only chat with a 'bot'. As many other opinions on this site state, for your peace of mind better stay away from ordering goods on AliExpress, unless you are a gambler.”

Aliexpress 1 star review on 16th March 2021

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Posted 4 years ago

“When they said it is fully refund, they lie. Dont trust them! products are bad and good reviews on their wesbite were fake. When you leave real comments, they hide all. Be careful!”

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Posted 4 years ago

“Horrible they scammed me I’m still waiting for a package I ordered 2020 may”

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Posted 4 years ago

“If I could give them 0/5 I would. Aliexpress is a scam, UK buyers please be ware. I spent a lot of money on the site, very stupid I know, all of the items came and they were all the wrong size. I opened a dispute and Aliexpress ruled in favour of the seller - when it was OBVIOUS, that the sizes where completely WRONG. They told me if I wanted to return it I'd have to pay for shipping, which is insanely costly and mad given that the item is literally not as described. Very appalling customer service. UK buyers please avoid like the plague. I know items may seem cheap relative to UK prices, but thats how they suck you in! there is a 90% chance that your item will come it it'll be completely wrong so save yourself the hassle and purchase from the UK or continental Europe instead.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,366 reviews