Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress sides with the seller. The quality and functionality of the product I ordered was not acceptable, yet they sided with the seller? Have to wait months and finally the product is not available? Don't waist your time ordering from them.”

Helpful Report

Posted 4 years ago

“Be careful what you order from these people. If you need to return something back or if it comes damaged or even if you don't get the item at all, they have a very unfair and confusing dispute system, I had ordered quite a bit from them over a couple of years, in that time I had to open 6 disputes, 4 times for items I never received and 2 times for damaged items. They denied my dispute two times for watches I never received, even with the tracking number showing I never received it. (How is it possible to get denied for that?). On two other occasions the item was damaged, one time they took money off the price and one time they denied my claim even though I provided a video of the item not working. When you're getting shipping from China a lot of times things go wrong, and when they do it's not easy getting it resolved with AliExpress. From now on I will keep my orders from them to less than $10.00, I am not going to risk losing more than that. Also I will keep my order to non-mechanical items, the quality control from them is not great. Although you can save money from them, what good is it if you never get the item and they deny your dispute?”

Helpful Report

Posted 4 years ago

“If there was a zero star, I would like to give it to the shop.They have sent the item to another federal state, the system shows it has been delivered. I opened dispute at once, but the aliexpress has no lawful system, they have become political and racial, they did not want me to open dispute. I contacted the robot Eva, since there is no human, and humality any more on Aliexpress, they said that the item has been delivered, and released money to the seller at once without my signuture as counter evidence against me, what a tyranny. Yes, but to the wrong place. The German Post and Aliexpress shipping shows the exact address of this shippment, it is in shellerten, not in my city. How can they always release money to the seller without buyer's agreement? Nearly 40 Euro, normal working people have to work for many hours for this money.”

Aliexpress 1 star review on 5th May 2021

Helpful Report

Posted 4 years ago

“Items never delivered and no way to get ahold of a real person.”

Helpful Report

Posted 4 years ago

“What went wrong you ask?......Opened parcel; broken contents; their site to settle disputes won’t upload my pics to prove my honesty aka that the goods arrived broken on any of my devices; they ignored my request to send the pics via email. They closed the dispute without allowing me to argue my point without the pics and without my consent. I have received no refund, no apology!! That’s what went wrong!! Dreadful customer service. I will NEVER do business with AliExpress again. This was the first and last time.”

Aliexpress 1 star review on 4th May 2021

Helpful Report

Posted 4 years ago

“I bought 2 pairs of foot wear from seller BRKWLYZ Official Store, but got only one of the two. Sent numerous emails asking when they will send the second pair but got NOTHING from them. This was my first and last time using Ali Express.”

Helpful Report

Posted 4 years ago

“Scammers!!!”

Helpful Report

Posted 4 years ago

“I ordered an ultrasound dishwasher from AliExpress in December 2020. AliExpress debited my bank account in the amount of $40.86. I never received anything from AliExpress AliExpress has ignored all of my attempts to contact them”

Helpful Report

Posted 4 years ago

“They are quick to take the money when placing an order. Even when cancelling within 15mn you wont see your money back for weeks if you're lucky. Unless you fancy giving aliexpress interest free loans, AVOID THEM.”

Helpful Report

Posted 4 years ago

“SEVERAL REASONS TO AVOID ALIEXPRESS: A dispute submission to AliExpress has to be made within a very limited number of words, so it is difficult to write a compelling argument. This seriously stacks the odds against the buyer. The submission process requires the buyer to answer specific multiple choice questions which often do not include a viable answer. This leads AliExpress to rule against a submission only because their system did not anticipate and include the set answer that was necessary. During the dispute process the seller will often request photographic evidence of the problem, but it is not always possible to convincingly convey the details in a few photos and the alternative, a video, would be unacceptably large. In the unlikely event you can actually win a dispute with AliExpress their ruling will require the buyer to pay for the return postage. The minimum mailing cost to return an item, with a tracking number, to China from Australia may well by in the region of $20, and not economically viable. Once an AliExpress decision has been decreed, it is difficult if not impossible to communicate further via their dispute resolution process and one is left with the feeling that natural justice has been denied, if it ever existed in this process. IN CONCLUSION: AliExpress prices can sometimes (although not always) be very much cheaper than Ebay. That said, the quality of the goods can sometimes (although not always) be outrageously atrocious and sellers don't generally care about negative ratings because these are applied to individual products and are short term compared with the overall seller ratings in Ebay that apply to the entire life of the store. It is therefore very necessary to factor this into a buying decision. While I have found that on many occasions paying a little more at Ebay can be cheaper in the long run, I have made considerable savings at AliExpress, in some instances, where exactly the same product is available in both camps at markedly differing prices. My MO with AliExpress is now to stick to lower cost items where a problem free refund is more likely when required AND to always check out Ebay first for very much faster deliveries, a more democratic customer-focused environment and a rating system that motivates sellers to treat customers with respect.”

Helpful Report

Posted 4 years ago

“This site helps crooks who send you garbage instead of the goods you pay. When you open dispute AliExpress usually judges in favor of the seller claiming you evidence was no sufficient for this case. You could appeal but they never respond. It's dangerous to buy from them.”

Helpful Report

Posted 4 years ago

“I ordered an item over a month ago and have not received it. Then , after ordering other items later, was told that they were combining their delivery. I have not received anything and already the birthdays I got the gifts for, have already happened. I won’t order ever again unless I do get the items. I will call American Express tomorrow to ask what to do. It takes way too long and prices keep changing.”

Helpful Report

Posted 4 years ago

“Bought 3 items from Sothoryos lover store, messaged me that 1 is defective & let me choose a replacement, I did. Only 2 arrived & let them know quickly they don't know what happened might be warehouse or courier. Message back & forth trying to get my money solution: I buy again & they'll take $10 off, I agreed just to get it over with but here's the catch-rate items 5stars first...what? Really!!? Ok whatever, 4, 5 &1 for item not received. They're asking me "what's 4&1?", the nerve!!! I answered I'm not giving them 5stars for item I didn't receive, just give me back my money & complaints were already filled on PayPal &consumer.gov. Bottom line: AliExpress offers cheap prices &cheap quality on anything. No way will AliExpress help you if seller messed up your order, "buyer" protection is a typo (should be "seller") on website no matter how frustrated you are. Buyers are forced to give sellers 5stars no matter how lousy their service & products are. AliExpress has more scammers than buyers who complain to econsumer.gov so they don't care. They already got your money so AliExpress wishes everyone good luck using their app. ...A lot of sellers do the right thing but AliExpress should rectify disputes the best they can.”

Helpful Report

Posted 4 years ago

“Clothing very bad quality and you don’t get the full refund they weasel there way out of giving back your money,”

Helpful Report

Posted 4 years ago

“estafaexpress se deberian de llamar”

Helpful Report

Posted 4 years ago

“Unacceptable shipping delays. Absolutely no customer support. Count me out, I’ll stick with Amazon”

Helpful Report

Posted 4 years ago

“I have made many purchases from AliExpress. To start with dealing with problems, they were accommodating, but recently, I’ve been extremely disappointed in their service. The last couple of orders, one I never received, did a dispute, they wanted me to prove I didn’t receive the product, they suggested i go to our post office, in a city of millions of people, like I’m going to get someone from the post office to search through millions of packages to find one thing, (needle in a haystack.), they won’t do that. Can anyone tell me how to prove i didn’t receive a package? Yet it’s noted that AliExpress refunds if you don’t receive your order. Second problem, ordered building block buildings (similar to lego) many of my orders had pieces missing, most of the time things were resolved, however not this time, they wanted me to pay to send items back to china, would cost me more then products worth. With items that I have had to return when they paid return shipping it went to a address probably an hours drive from our place. Now they have locked me out to be able to contact them. Do NOT recommend using AliExpress. WARNING, you get what you paid for, should be you DON’T get what you paid for.”

Aliexpress 1 star review on 21st April 2021

Helpful Report

Posted 4 years ago

“The package was supposed to be shipped on April the 9th 2021. We are April the 21st and it still shows as being on the airplane coming here. What airline do they use? Tortuous air? They took the payment but do not update their tracking site. You write them and the only thing they talk or chat about is their protection plan. They have until May 3rd to meet their promised delivery delay. I cannot track the package and there is no way that they will reimburse before a dispute is entered and that after their maximum ndelay date. They are not even worth a star”

Helpful Report

Posted 4 years ago

“I placed my first order in November 2020. It was a very small order (under 5 dollars) that I placed to see how well it works out and whether or not I would use the service again. I will not! The item was never received and when I asked for a refund they approved it but never actually put the money into my account. It is now mid April and I still haven't received my money. The dispute has been closed and there doesn't appear to be anywhere I can go to rectify this. I will NEVER order from AliExpress again!”

Helpful Report

Posted 4 years ago

“You don't receive your orders, the customer support is obnoxious, upon receiving all the conformations from my side that the order arrived to the wrong address km away from me, they still didn't refund my money! Well, if you want to buy cheap chinese sh*t - be prepared for sh*t chinese service.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,420 reviews