Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ask to get me a refund n they never give me my refund bad company”

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Posted 4 years ago

“Never trust them they are real scammers and they never refund or send you your orders”

Aliexpress 1 star review on 22nd February 2021

Helpful Report

Posted 4 years ago

“I ordered an lcd panel 4 months ago. I live in Greece and the tracking number the seller sent me shows that my item is in Netherlands since 4 months ago. After that nothing changed to the tracking number status and it's over a month that the tracking number has being expired. Until the day I decided to ask for money back. I contacted the seller and he told me to wait 4 more days. I said ok and waited. After these 4 days I asked again for refund. Aliexpress decided that they will not refund me because I haven't send photos of the product!!! But I haven't received the product!!! I tried to contact them again and again and I always get the same reply. They just STOLE my money. NEVER AGAIN”

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Posted 4 years ago

“Bad. Very bad. Wrong product. No refund. Fake products.”

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Posted 4 years ago

“Aliexpress is terrible last week I ordered A farting snowman toy (I know adorable) but..... when I got it It came in pillow case I thought weird but maybe thats how they give there items.. I smelt this foul smell coming from the bag I opened it to find A big, fat, juicy shat. And the snowman didn't even fart.....”

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Posted 4 years ago

“The way Aliexpress treats their customers is horrible. I ordered a "Bearings Puller" 3 months ago and never received it. The timer counting down the days left ,until delivery , reached zero and i opened a dispute asking for refund in accordance with their buyer protection policy. Eventhough they aknowledged there was a logistics problem they refused to reimburshe me. Instead they asked me to wait 5 more days which is unacceptable considering that i've been waiting for so long. They don't follow their own rules and that's a sign of a bad business.”

Aliexpress 1 star review on 19th February 2021

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Posted 4 years ago

“I waited 2 months to receive the item that never arrived. An email informed me that the order was delivered at my address at 20,40 which is impossible as there is no service at that time. I opened a dispute but lost it as, according to AliExpress, the item was "accurately" delivered and that I have to ask the delivery company which I don't know anything about. I asked my post office but nothing is there”

Helpful Report

Posted 4 years ago

“I bought a 36V 10S4P 30Ah 500W battery and the package never arrived, the seller (Shop4052003 Store) refuses to help me to join his delivery service that he used. So after some research, I ended up finding a potential carrier, because the tracking number points me in several directions, so impossible to determine with certainty! Then I tried to join the original delivery company anyway, but without success ... A REAL BIG JOKE !!! P.S : Be careful of cowardly and villainous thieves who squat the AliExpress platform.”

Aliexpress 1 star review on 18th February 2021

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Posted 4 years ago

“Ordered a product that requires an app. 1500 dollars later and now no app. Customer Service is not responding. DO NOT ORDER FROM THIS SITE”

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Posted 4 years ago

“After paying they don’t answer”

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Posted 4 years ago

“Professional as scams... Place order for phone but was never delivered! And it shows that have been delivered and when I opened case for refund was just ignored and was not response from aliexpress or the seller! You are by your own, don't buy from them you will regret it!!!!!!! Trust me if I have read the reviews before I would never bought from them!!! DON'T DO THE SAME MISTAKE AS I DID! THE WILL TAKE JUST YOUR MONEY AND THAT ALL!!!!!!!”

Helpful Report

Posted 4 years ago

“No refund for not delivered items. Not even a comment from Ali Express, just dispute closed. Buyer be aware”

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Posted 4 years ago

“shipping was terrible with the items location unknown after 3 weeks”

Aliexpress 1 star review on 7th February 2021

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Posted 4 years ago

“My daughter placed an order and never received it. She reached out to the company to inquire. They asked her if she paid for it and to prove it, she sent the information from the bank showing no longer pending but completely processed. THEY COMPLETELY GHOSTED on her. You can see they read the messages but never replied. I had to contact the bank. Not a happy momma.”

Helpful Report

Posted 4 years ago

“The service provided by the vendor Shop5885691 Storeis awful. I bought more tan month and a half ago a mirror and still have not receive it, although I paid $60 for the shipment. I've contacted with him several times and no solution has been pointed out. He simply says that the producto has already been shipped. It's a shame, as I can see tracking the shipment that it has already reached the country of destination, and says tahat it's in the Czech Republic, where the destination is Spain! Not professional at all. Caused me a lot of problems and didn't provide any solution. I don't know if I would ever receive the product but I've been already told that the money is not going to be reimbursed. A shame.”

Helpful Report

Posted 4 years ago

“I've been a long time customer of Aliexpress and can safely say that they have an anti consumer policy in place. Not only is it impossible to contact Customer Service but more often than not Aliexpress will go against the buyer in case of a dispute with a seller. For example i ordered a Braze torch and after a 3 month wait i received a Laser Level. I contacted them, i provided evidence of the mistake and demanded a refund or for the correct item ro be sent. Aliexpress denied my claim saying that the package wasn't empty......!!!!!! You didn't read it wrong........I told them that i had received the wrong item and they answered that the package wasn't empty. Did they use Google translate to read my message? Anyway they're untrustworthy and not a platform i intent on using ever again .”

Aliexpress 1 star review on 4th February 2021

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Posted 4 years ago

“Major frauds and cheats! Agents run away when you have a problem! Items are never posted. Money never refunded! No way to contact them or have any agent to contact! Never ever buy anything from them! Whole company is corrupted! From sellers to agents”

Helpful Report

Posted 4 years ago

“I was treated very ugly by one of the Aliexpress dealers. Despite my several customer care requests, no one has taken the matter seriously so far. I expected an apology from the seller and removal of the offensive comment from Aliexpress. I am a diamond buyer and unfortunately I have a sad conclusion - Aliexpress does not help buyers but protects rude sellers. If a wish to get Covid from a rogue seller breaks the rules of Aliexpress, I don't understand how this can't be handled for couple months. Unless such seller's behavior is in the cannons of Aliexpress good practice...”

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Posted 4 years ago

“This company is just a SCAM, you never get your products and they do not respond to requests, just automated responses that do not help you in any way. DO NOT USE THIS Chinese company they are a rip off!!!”

Helpful Report

Posted 4 years ago

“these people are scamming thousands of customers and making loads of money at their cost,disgusting thieves,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,366 reviews