Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,361 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero cust service cheap goods clothing sub standard prone to severe shrinkage no way of cancelling items. Awful website sends u in circles. Avoid”

Helpful Report

Posted 10 months ago

“They let tons of little shop owners sell through their site. If that shop owner screws you over, aliexpress does NOTHING to make it right. I returned 3 items from my order using the return label that they provided. They stress that I must return all 3 items in the same package or additional delivery fees would apply. I did this and was refunded for 1 of 3 items in the package. I've been fighting for over 6 weeks to receive a refund for the other 2 items. The "shop" owners don't even reply back to you. And aliexpress starts a dispute and never follows up. I've been told that I would receive a response within 48 hours at least 4 times now. I have to keep reaching back out over and over. I provide my reference # and it does absolutely nothing. I have re-explain my issue all over again. To date, I have still not received a refund for items that I returned on 9/5. Pathetic. Never using this ripoff website ever again. Buyers Beware!!”

Helpful Report

Posted 10 months ago

“Ordered three units. Received two. Tried repeatedly to obtain refund, without success.”

Aliexpress 1 star review on 11th October 2024

Helpful Report

Posted 10 months ago

“I used to like Aliexpress, but now they have decided to go ahead and scam their customers. They let you spend months harvesting in a game for prize. As harvest appears fast at first but progressively becomes slower as you get closer to your prize. Then they are unable to send you your prize. They are scammers!”

Helpful Report

Posted 10 months ago

“Aliexpress fake shipping information to help scammer steal money from buyer’s account. Details of shipping stops by ups only show the last delivery stop at the buyer address zip code. So, scammer ship something very cheap to any address at the same zip code and use that tracking number to proof the delivery of buyer order more expensive. Aliexpress add ups shipping information with buyer’s address in its file for the proof of delivery and decline buyer dispute. I got scammed by aliexpress store number 1103180909 and too many other buyers have the same experience. I should have checked reviews.”

Helpful Report

Posted 10 months ago

“I placed an order, at the noted delivery date, it was still counting down six days til shipping. I contacted the seller, they said to cancel the order as it was out of stock. Still listed on line with a two week delivery date. Total scam.”

Helpful Report

Posted 10 months ago

“I ordered couple of items a month ago, one item never arrived, whenever i tracking it shows delivered. When I contact ali express figure out about this shipment, they replied that's they can't do anything for me and my responsibility to find the shipment, AliExpress used to be reliable, not anymore, be careful when deal with it”

Helpful Report

Posted 10 months ago

“Never, never buy goods on Aliexpress, if something happens to your parcel and it does not arrive, they will never refund you for your goods, and you will lose your money! The support will only lie to your face that our opinion is important to them, but they will not refund any money to you, despite the police report that you made about the lost parcel!!!”

Helpful Report

Posted 10 months ago

“Had the worst experience online yet ordering from this website. They took my money, but didn't send the item I ordered. They gave me someone else's tracking number to make it look like the item was underway, and then delivered, which never happened. When I contacted support about this they were useless, very incompetent, unprofessional people, their delivery guaranteed or refund policy is total bs, they didn't care at all about the problem and provided no solution. At the end I paid for something that was never sent, I sincerely warn anybody reading this not to order from this Chinese website, save yourself a headache, time, and your money. Just order elsewhere in America.”

Helpful Report

Posted 10 months ago

“Either AliEkspress cooperates with fraudsters, or I do not understand their actions. I bought two electric bikes on this website, which turned out to be from a fraudster, and they never arrived. After complaining about these transactions, I got my money back for a cheaper bike very quickly, and the matter of the more expensive bike went cold at AliEkspress without a decision. Interestingly, I made the purchase over a month ago and despite the increasing number of opinions of deceived people, the purchase can still be made. I found another bike, much more expensive, but with many good opinions, which I think could be purchased without risk, but the AliEkspres portal blocks this purchase by blocking my money. So it's not about sales? I'll make a YouTube video about it.”

Helpful Report

Posted 10 months ago

“How aliexpress as aScammers and thieve works. You can waste your time by playing games to win prizes. In the end, you will get nothing. Aliexpress is a company that is a scammer and thieve owned scamhole”

Aliexpress 1 star review on 9th October 2024

Helpful Report

Posted 10 months ago

“They don't send anything and make u pay its a scam”

Helpful Report

Posted 10 months ago

“The most horrible experience I have ordering online. I just wasted my hard earn money for orders not delivered. Even if I did provide proofs on undelivered items, still they can't refund the money I payed for it. In addition of their poor customer service, hotline agents that uses script using sweet words of promises, and passing their responsibilities to resolved issues to the customers who just thought that they meant their business, AliExpress needs to incorporate professionalism. Too bad that it's not covered by the business bureau (maybe that's why they still operating).Pointing fingers towards seller and carrier. What about you AliExpress? What is your role? Just to sell the items, get your commission and when there's a dispute you just point your finger to either seller or logistic delivery. That's not fair, customers thrust you. But it seems like you just want your part. Never again doing business with you. $50 is $50 it might be a small amount for you, but it's a hard earn money for me. Hope KARMA moves on its own ways. Never spend even a cent in this online business”

Helpful Report

Posted 10 months ago

“the website sucks when putting in your address. It deletes the main address line and only saves the apartment line making it impossible to get your product. Their customer service is worthless!”

Helpful Report

Posted 10 months ago

“tried twice. first time items arrived late. some items were too small. second time nothing ever shipped and took 5 weeks for them to allow me to cancel. they suck. big time.”

Helpful Report

Posted 10 months ago

“This smart watch doesn't show notifications on screen. it just vibrates. all my Smart watches in the past gave me on screen notifications. the notification on phone and app is turned on. it also disconnects from phone. once I turn app on then it connects. this is also annoying. I contacted seller and they want me to send a video. It's very bizarre. How can I send a video of this. I find all sellers on AliExpress ask for video regardless of what the problem is. This why I'm shopping less from AliExpress and more from Teemu. I used to always shop from AliExpress and their after sales was much better.”

Helpful Report

Posted 10 months ago

“Hi to all readers. It's a early warning to all those who intend to place or buy items from Aliexpress. Here is my story with Aliexpress. Never ever buy online from Aliexpress. They are not able to help or provide a solution to help customer who is in need of help example a refund. I bought the product as a gift costing $582.00 for my customer but the packaging is very poor as the plastic wrap on the product is poorly done. The wrapping is loose like been used by someone before, like it had used and after use, placed the product back onto the box. The name of merchant is call "PONBOS Tools Specialty Store". Also noted wad the manual booklet has many scratch marking and torn abit like it has been tampered with or used by someone and quietly placed it back onto the box. The whole box is not sealed and product could be taken as used product. As a gift to my customer, it is totally unacceptable and is not presentable to hand a gift in this condition. As I could not find a button to switch to 7 times magnification as claimed on the product specification manual, I feel the information is misleading as there was no 7 times magnification zoom features as claimed. Lastly I notice there was a permanent sign that appear on the LCD screen which was unable to remove or switch that sign off as it remained permanently stay onto screen thus obstructing a full clear LCD screen. IIs a total distraction to keep seeing that sign whenever the screen is turn on. You may refer to my video on this matter. I inform the seller at platform chat I would greatly appreciate a full refund and I would be most happy to return back the product to the seller in China. Just let me know where to drop off or deposit this product in SG. I was told by the seller that I need to find my own shipper to sent back product to China at my own cost and yet Aliexpress could not help customer on this part. I.can sense on the chat that seller sounded very unwilling to a refund. Both Online Lazada and Shopee platform would glately help customer get a refund if a refund is requested and both platform would arrange for a courier to pick up product from your house but unfortunately Aliexpress do not do that. The full box include some accessories, manuals, and external wrapping is all intact like new product to be returned. I have not use the product ever since the product was received and it has been kept at home till now. My bottom line message, do not buy or order items or products from Aliexpress as if a refund is made, you will end up hard to get a refund.”

Aliexpress 1 star review on 6th October 2024

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Posted 10 months ago

“Never received goods. The seller lied and said the goods were at the post office. Ali Express closed my dispute without a refund. Terrible. Total waste of money don't be scammed.”

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Posted 10 months ago

“The worst company to do business with ever. I want them to see this review idc they suck. I order my item back in May. Almost the end of September I check back again to see it said my order is on the way and I been home two days later it still haven't arrived. Only to see the website saying received. I still ain't get my item. They got me good I gave them free money basically. Never again. aliexpress suck. Do business with them at your own risk but me. No no no”

Helpful Report

Posted 11 months ago

“I have one order due to be delivered from Ali-steal-my-money-express. Once that has arrived I will NEVER use Ali-lets-take-the-mickey-express ever again. Regarding this order, the delivery company dumped the parcel at my front door; then left. No opportunity to refuse delivery because the parcel was clearly empty. Absolutely nothing in it. As I could not refuse delivery, I took a video as I unpacked the parcel, as it was clearly empty. All that was inside was the empty packaging! Customer service said no to a refund. No to a refund for an order I could prove I had never even received! Woeful and pathetic. Robbing, dirty, low down thieving animals. I'm not pleased by my experience, as you can probably tell.”

Helpful Report

Posted 11 months ago

Aliexpress is rated 1.4 based on 3,361 reviews