Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,361 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress helps scammer steal your money. This is how those seller play. They post items on aliexpress.com. Then they set your order is partially shipped. It means you are not able to cancel your order, you are not able to open dispute for two weeks. Then seller tells you this product is back order. You still need to wait for refund because aliexpress set the rule let sellers handle it. What a scam game.”

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Posted 10 months ago

“Will take weeks before they even attempt to ship out your package”

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Posted 10 months ago

“Your selling terms and conditions state that after 15 days without having the shipping details, the money will be automatically refunded, why you are not fulfilling it? In addition, after those 15 days, you assured me that the situation would be resolved within 48 hours, and now they tell me that it will take more 5 to 10 days with no explanation, when you were telling me the truth, first when you say you were going to refune the money after 15 days, or maybe when you say please wait 48h, or now you say wait another more 5-10 days... I didn't think that Ali Express had these abusive practices or behaved in this way, but I'm reading here more people have had the same bad experience! we should think really carefully before buy anything there!”

Helpful Report

Posted 10 months ago

“It has been almost two months, and they have not refunded my money for an order that was canceled and "never shipped" (around €600). I am consulting a lawyer to see if it is not a scam. They probably agree with the seller to get money for nothing. I will not stop giving bad reviews until I have resolved my problem.”

Helpful Report

Posted 10 months ago

“They are garbage. Never get the stuff you order...then they take forever to refund you the money. 👎👎👎👎👎👎👎”

Helpful Report

Posted 10 months ago

“Never buy anything from AliExpress. I bought 15 different merchandise from them . For the first one I supposed to receive Sep 30 . After lot of tracking and sending emails to the delivery company I received a Chinese text from someone who sent me a photo from my house and I tried to communicate with him, but he told he can’t speak English. 2 weeks after that the status of tracking marked as delivered! But I haven’t received the item. It was a $10 item and they refunded me . But it happened for rest of my 14 items and they told they delivered it and didn’t refund! I emailed them several times and talked to their helpline .it takes 2 days with no refund! Again apeal and no refund and so on and on an on !!!!!! They are not responding and responsible!!”

Helpful Report

Posted 10 months ago

“I received the wrong merchandise and can’t get a refund. Additionally, they sent another order to my street address in another city. I’m still waiting to see if I get that order. I won’t order from them again.”

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Posted 10 months ago

“The worst website ever don’t waste you money here. I never received my order.”

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Posted 10 months ago

“I placed three orders, each spaced 5 days apart, with the first one on August 18, 2024, and I haven't received even the first order yet—ridiculous!”

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Posted 10 months ago

“Returning and resolving issues with AliExpress is impossible. If you have a problem they keep your money and block your account. They BLOCKED/DELETED my account because I kept asking for my refund after returning the item. Don’t lose your money I like me.”

Aliexpress 1 star review on 20th October 2024

Helpful Report

Posted 10 months ago

“I ordered some chlorine tablets never received the order ask for refund and they told me they cannot help me with the refund so beware of this app beware beware don’t lose your money like I did”

Helpful Report

Posted 10 months ago

“DO NOT purchase from them! The sizes are off even if you measure and the seller will not approve you return nor give your money back! I’ve never had issues like this with Amazon! Just order there to avoid loosing your money if the cost play doesn’t fit”

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Posted 10 months ago

“The seller confirmed that the product had not been shipped and AliExpress has not returned my money after two and a half months. I called them several times. The lawyer told me that AliExpress will most likely keep the money without returning it. I think I've lost the money.”

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Posted 10 months ago

“Bought a top, waited for it to be delivered, never received a real tracking number just an email a few days later stating it cant be delivered because my address is incorrect, which it clearly isn't I know where live. Went back & fouth trying to get it sent then told them to refund me to which they emailed saying they are not sending it or refunding me, I have this email as proof. Who the hell do you think you are thinking your going to scam my money & not send the item. You have been reported.”

Helpful Report

Posted 10 months ago

“Ordered a glass product which arrived broken. Contacted AliExpress for refund which would be credited to my account when product was returned. Received an email with a link to print return label. Link did not work. Contacted Ali and they said they would send another. Their email reply to my phone call said to simply continue to refresh the screen that opened from the link. Link still does not work and therefore I can't print the label and return the item for a refund.”

Aliexpress 1 star review on 16th October 2024

Helpful Report

Posted 10 months ago

“I'm writing to everyone's how had bad experience with Sellers that they tried to scam you using fakes labels or any form of illegal activity against us as customer. PLEASE DO THIS COPY AND SAVE ANY EVIDENCE ,CHATS , EMAILS AND SUBMIT ALL THIS EVIDENCE TO YOUR BANK THAT IS CALLED FRAUD DEPARTMENT AND REPORT IT AND SUBMIT ALL EVIDENCE DON'T STRESS OUT YOURSELF , SO THEY WILL RETRIEVE THE TRANSACTION AND OPEN AN INVESTIGATION AND THAT'S IT THEM YOU'LL GET YOUR MONEY BACK. DON'T LET THEY FOOL YOU "PLEASE SHARE THIS INFORMATION TO EVERYONE WHO NEEDS HELP"...EVEN CUSTOMER TEAM OF ALIEXPRESS ALSO THEY DO WRONG THINGS FALSIFYING DATA'S DATE ON REFUND PROCESS THAT TELLS YOU EVERYTHING.”

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Posted 10 months ago

“They're real thieves. I never got my order, but they still refused to refund my money and said I have to prove I didn't receive it. This is where you can see the difference between Amazon and this scammy Chinese company.”

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Posted 10 months ago

“Absolutely awful customer service. After having reached out for an issue with a refund that they initially granted, I am still waiting weeks later for a refund and having chased multiple times I have had no response. Not worth the hassle”

Helpful Report

Posted 10 months ago

“Please don't purchase from this place. They sell fake counterfeit goods. If you contact customer service they just tell you to wait 2 days and then contact them back after they investigate. When you contact them back after the due days they tell you to wait another 2 days and another 2 days and another 2 days and so on and so on. Absolute joke of a company.”

Helpful Report

Posted 10 months ago

“AliExpress is deliberately misleading customers and breaking UK advertising laws. Most items listed on AliExpress claim "Free Returns within 90 days". This sounds great, no risk if you receive a wrong/faulty product, right? Wrong! This is because for most items, AliExpress does not provide a free return label, instead it asks you to pay the return shipping fee and then upload the receipt to be reimbursed. That sounds inconvenient, but not completely unreasonable. Until you realise AliExpress will not reimburse your postage fee, instead it provides you with a coupon for that value! So, to return your item, you pay for it, and you receive a coupon credit towards your next purchase. As the “Free Return” is conditional upon a future purchase, it is NOT FREE. You’ll find no mention of the shipping fee being reimbursed as a coupon unless you manage to find it buried very deeply on the website – see screenshot with this review. One can only reasonably assume this information is deliberately hidden from the customer. Customer Care is abysmal, provided by agents in China using computer translation. The agents are completely useless, cannot help, and instead write things like “You are our most precious loyal beautiful and most trusted customer and we understand your hope and concern”. I strongly advise anyone reading this to take 10mins to submit a complaint on the ASA (Advertising Standards Authority) website regarding this fraudulent “Free Returns” advertising. Only once AliExpress are forced to change this will customers be better informed.”

Aliexpress 1 star review on 15th October 2024

Helpful Report

Posted 10 months ago

Aliexpress is rated 1.4 based on 3,361 reviews