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Aliexpress Reviews

1.5 Rating 2,580 Reviews

11 %

of reviewers recommend Aliexpress

Company Reviews

1.5

Based on 2,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th May 2024

Christopher Cheacker

Aliexpress 1 star review on 15th May 2024

Aliexpress 1 star review on 15th May 2024

Aliexpress 1 star review on 15th May 2024

Aliexpress 1 star review on 15th May 2024

Aliexpress 1 star review on 15th May 2024

Aliexpress 1 star review on 15th May 2024

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No integrity. Cheap knockoffs that doesn't match the description or the pictures shown, and sometimes they are not even cheaper than the legitimate products. Customer service is horrendous, they wouldn't refund less than 5 dollars of products that arrived damaged, even when I provided them with photographic evidence. Comparing their return policy with a well-known shopping site that starts with A, is akin to night-and-day. Since they take forever to ship as well, you will be wasting your time AND money.”

Posted 5 months ago

“You will never get the order delivered. It's scam. Customer service is trash. My order not got delivered but they won't refund. If you ask for refund they need proof from my local post's letter that I haven't received it. But they use their own delivery still they asking for the letter. Item still in China as per the tracking. Such pethetic customer service. Never ever going to use aliexpress”

Posted 5 months ago

“I ordered 3 items. Gold cake knife and server, received a stainless steel with a clear plastic handle. I ordered 12 cake forks with a dragon fly on the handle and received 12 forks with starfishes. The 3rd order was right. I contacted customer service and got absolutely no results. It is just wrong.”

Posted 5 months ago

“Beware of Aliexpress when buying products from them. I placed an order for a PC mouse in October 2023, and up till now I haven't received it. Despite the seller (Store Nr.1102600091) assuring a 10-day delivery for the item, the tracking information indicates that the mouse is still at the DHL depot. The seller is advising me to be patient, suggesting that it might arrive at some point. I contacted DHL, and they told me that it might have been lost. According to the policy of Aliexpress I have to wait six months before I can get a refund. There is nothing I can do in that case.”

Posted 5 months ago

“shocking slow postage. often something doesnt arrive and very hard to get a refund. Much of what is listed is confusing and unable to contact seller.”

Posted 5 months ago

“I’ve ordered many things from Ali Express and had mixed results. Things are cheap but you do get what you pay for in quality. I’ve had several cases of items not arriving for which getting a refund is very difficult. My last purchase offered free returns, which I used returning following the directions on the site. The item was received but no refund issued. No opportunity to dispute this and no option to speak to anyone. Be prepared to loose money and receive no support!”

Posted 5 months ago

“I had a horrible experience in buying from AliExpress. They do not take any responsibility of items purchased from their site. They have bad companies selling garbage on their site. Customer service looks very 'nice' in answering your questions, but do nothing to keep their promises, in fact they will turn around and backstab you. This is bad for China's image. Please do not buy anything from AliExpress. They are thieves and robbers.”

Posted 5 months ago

“Watch out this Christmas, AliExpress are doing Choice shipping with free returns but it's not free. For example I bought 4 items that came to £16 and few pence, the seller sent me 4 wee thing that would only be worth a couple of pounds. Nothing like I ordered.They might as well sent me nothing. You will lose your order because I opened a case with AliExpress and they gave me return address in the UK that doesn't exist. Have been scammed by the seller JOOYOO Fishing Store and AliExpress . Date of experience: 20 November 2023 Left a review with Google play and Trusted pilot.”

Posted 6 months ago

“Never shop here again . The customer service is very bad . I order some thing in here . But I’m want return some .I’m talk with them.I need label for item . They not helping me .no never 👎”

Posted 6 months ago

“Did not receive my order but I did receive an email claiming that I signed for it. Beware.”

Posted 6 months ago

“Please don't buy from this horrible company!! Have the worst experience in my life!! Waited one month for boots to arrive and they look like they are made from paper. I sent a note that the Quality is very poor and would like a refund. They sent me a message back saying No refund case closed!! Terrible experience the whole Way.”

Posted 6 months ago

“Worst refund/return system ever!”

Posted 6 months ago

“Nearly Impossible to Get Refund Poor customer service which is always sided with seller. Horrible customer support such as: Bought a bad pair of shoes with wrong measurements and was asked to take photos and measurements to proof myself. Unless you never return product then it’s okay. Otherwise, AliExpress’ customer support is next to Nothing!”

Posted 6 months ago

“Ordered worx092L order #8178549231949813 on 11/3/2023, but received worx092L.9 instead. The battery and the battery charger were not included. Asked for refund, seller asked me if I'm willing to accept the compensation. I clicked on Accept to get ready to talk about the details. But, the dispute case was just closed by AliExpress. I contacted AliExpress. AliExpress asked "The seller lied to you?" and they said that nothing AliExpress can do to help me. I must contact the seller to solve the issue myself. But, the seller stopped to respond to me. I lost some money, but AliExpress lost the customers forever”

Aliexpress 1 star review on 15th November 2023

Aliexpress 1 star review on 15th November 2023

Aliexpress 1 star review on 15th November 2023

Posted 6 months ago

“I'm a loyal customer of this company for many years but the first time I have been scam by a seller helth watch store ( watch out). Thay prefer to backup the seller then there loyal customers I will never buy from them in my life check out curfuly before you order so you will don't get harm and disappointment.”

Posted 6 months ago

“I am very disappointed with Aliexpress. I placed an order Oct 23 2023 for the first time and was given a Fed ex tracking number a few days later. Within a few days I followed up on the order with the tracking number given and the order was delivered. Fed ex takes a picture of the delivery at the door. Surprise, it was not my door. I called Fed ex with the tracking number given by Aliexpress and surprise the name and address on the order was not mine. Wow! Fed ex said I needed to contact Aliexpress for a valid Fed ex number. Needless to say i contacted the seller several times and no reply at all. I contacted PayPal and filed a dispute with them about this company. I will not do business with them ever again.”

Posted 6 months ago

“I ordered a coat in October. My coat still aint got here. That's $21.10. Where is my damn coat or send my money back”

Posted 6 months ago

“First buy is also the last.”

Posted 6 months ago

“I bought a headset receiver from this company and they sent me the wrong receiver and then refused to either send me the correct product or refund my money . Whatva scammer only place this is I would never buy anything from them again”

Posted 6 months ago

“I purchase a electronic items from this site. The product was not working properly and I ended up threw it in garbage. The customer service is on the seller side. You will not get any volunteer from their products. It is very poor service. I would not buy anything from them or recommend them to anybody.”

Posted 6 months ago

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Aliexpress is rated 1.5 based on 2,580 reviews