Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,365 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress doesn't seem to like to help you when the seller won't refund your money when an item they shipped says it won't be delivered by the post office and the post office sends back or disposes of the package. They don't care if you get scammed by anyone on their site and you learn a bit of an expressive lesson. Avoid even tho the prices look . You may or may not get the item and aliexpress won't help you with the seller”

Helpful Report

Posted 3 years ago

“Order was not for much - less than $5.00 but it's the principal of the thing. Never rec'd a confirmation - had to go looking for that......so after waiting amonth finally got an email saying it had been delivered. Of course there was nothing on my mailbox. The seller "whined" it was the fault of the mail and he was losing money and would I accept $1.32...I took it to get rid of them. Never order again. One time I did receive my item. Was supposed to be a cat made of resin. Was cheap plaster.”

Helpful Report

Posted 3 years ago

“I ordered a ebike battery on 7/13/22. They charged my credit card on the same day. I never received a confirmation of the transaction and waited two weeks and contacted them by chat,because that is the only way you can get a hold of them. They show nothing of me ordering from them and says I was never charged on my credit card but have proof from my bank. The charge has been disputed with my bank. STAY AWAY FROM THESE CROOKS!”

Helpful Report

Posted 3 years ago

“POOREST customer service system I have ever come across! After a number of messages swapped with the seller they stopped responding. Took up the issue with AliExpress Customer Service who are proving useless.. Only access to 'customer support' is via 'Chat' - time consuming and after two attempts over the last 10 days they have still failed to resolve the issue with the seller not responding to messages. Today over a 3 hour period the so call 24*7 'Chat' service was unmanned. No email contact possible...believe me, I have tried really hard to track an email address but there's none. As mentioned I have 'discussed' my complaint twice previously with an AliExpress customer service agent via online 'Chat'. Having raised the complaint (twice already;-) there is no way to follow up other than starting from scratch via 'Chat. Nightmare! Posted the following on their FB page (no means of actual contact there either): "AliExpress Customer Services "Chat" 24*7 - no agent online for more than 3 hours! "There are no customer service representatives online at the moment" Regarding Case reference 114380****592375 - last conversation 27/06/2022 Seller has still not responded after you contacted them 27/06. I also contacted them again 27/06 through the message centre - they have read my messages again but have again failed to responded. This has been going on for weeks - very unhappy. I need a solution now - fed up with all the time I have wasted 'chatting' to your agents but without any resolution."”

Helpful Report

Posted 3 years ago

“Ordered and paid for an item 10 weeks ago. Never heard from them again, impossible to contact. Won't be using them ever again ☹”

Helpful Report

Posted 3 years ago

“Although the product arrived, it was totally useless junk. This a sign to never buy ANYTHING from AliExpress in the first palce. The product description said "free return", so I thought there would be no risk in buying. I filed a complaint and asked for a refund and "free return". I was told that I need to retun the product first. I thought the process would be easy. BUT NO! I cannot return it free because AliExress will not send me the shipping label that I need. They sent a shipping number, but the shipping company (courier) where I live cannot do anything with just a shipping number, until AliExpress issues the actual shipping label and authorization. This AliExpress has not done after I sent 10s of messages. The message sent from Ali Express said the courier will contact me "a few days before pick up". But no courier called me ever to pick up the faulty product. I spent my own money to return the product by registered post office mail. I think I wasted more money doing so. The seller, besides being no help after my sending many messages, is a cheat and liar. Long story short. Don't trust Ali Express, don't trust any of the sellers, and basicaly don't consider buying from this deceptive website because you will be cheated if there is a problem with the product.”

Helpful Report

Posted 3 years ago

“I ordered a cell phone but the phone that arrived did not measure up to the specs of advertised phone. I tried to return it and they have a dispute process but they didn't approve my request to return the phone and they only allow the despute process once per sale. So now I am stuck with a phone which only worth giving away to someone who wants to take it off my hands. Lesson learned. Stick with Amazon.”

Helpful Report

Posted 3 years ago

“They never send my packej. Not recomand, you lose your many and time”

Helpful Report

Posted 3 years ago

“Not a very good selling platform. I live in Canada and it takes ages for the items to get here if and when they get here. Refund policy is a sham, can be some what complicated and very long and not guaranteed refund. Cheap items on the site not worth it. Better off with Amazon or Ebay even though they might be a little more expensive but well worth it and that is including their return policy.”

Helpful Report

Posted 3 years ago

“It’s a very fake website, I will suggest everyone to think twice before order anything from this website. I have the worst experience you can imagine. Their products are so cheap and they never deliver on time . So won’t recommend Thai website for anyone.”

Helpful Report

Posted 3 years ago

“Let me tell you how Ali Express conned me out of £600. I bought two types of headphones from two different sellers. In both cases aliexpress assured me that I could possibly return the goods via InPost Parcel Machines and receive the money paid upon return. One headphone was faulty the other was a quality failure, so I decided to return them. I reported everything in good time to Aliexpress, after which I was informed that I should receive an SMS with a code to return them via InPost parcel machine. Of course, I did not receive any codes via SMS and my contact with customer service resulted in replies of "be patient" and "no problem". In the meantime, the deadline for the return of the goods and also the refund of the amount paid had passed. The subject of the return closed automatically in the system. I monitored and emailed Aliexpress several times and finally the parcel codes were sent to me via email. I returned both parcels immediately using the code at the InPost parcel machine. As you can easily guess I did not receive any refund of the money paid despite the return of the goods. I emailed repeatedly and also spoke to the person on the customer service chat. Of course, they accepted the request, but the next day I received the information that they do not have any proof that I sent anything via parcel machine. We all know very well that InPost Parcel Machines do not print any confirmation and do not even send confirmation of the return parcel by email. (I have returned goods from other shops in this way many times and never had a problem, and never received any confirmation from InPost) Summary: AliExpress sells goods with the possibility to return via InPost Parcel Post. Later, it makes it impossible to return the goods by not sending an SMS return code, drags out the issue so that the time for return expires and so the customer is left with no money and no goods. Do not buy anything there!!!!!”

Helpful Report

Posted 3 years ago

“Aliexpress is a middle man organization in e-trade for primarily Chinese companies selling to customers in China and other countries. Not all of the sellers are equal in the quality of their products or their policies. Aliexpress itself has its own vested interests, some you can only guess at. Like with gambling don’t risk more than you can afford to lose (or have to fight like h___ to get back.) For several months I have enjoyed buying primarily jewelry, jewelry findings, and natural stone beads. Most of it is purported to be of 925 Sterling silver, plated, semi-precious gems if of low quality, and or natural stone. I am pleased with about 2/3 of it. Recently I had 9 orders brought together into a consolidated shipment. At this point I believe a mistake was made and the wrong address was placed on the large package containing the nine orders from nine different sellers. Most likely another customer’s name and address was used. When I said something about the error being made by someone in China I was censored! The package was delivered to someone in a town 300 miles away from me. Reading here I know others had this happen to them. I had to deal with nine different sellers who all said they shipped my orders to my address and they had documentation. A couple of sellers refunded my payment including for the most expensive order. The others either fought me or deferred to the Aliexpress arbiter. One told me their shipping insurance would only pay off if the arbiter ruled against them. The arbiter maintained this was a local delivery problem and I should talk to the people at the local post office. I have mixed feelings about the sellers there but the fun has gone out of shopping there. There is nothing there I cannot live without.”

Helpful Report

Posted 3 years ago

“No response to help with free return. Although I the product arrived, it was totally useless junk. Nevery buy ANYTHING from AliExpress. I filed a complaint. The buyer said "free return". BUT, I cannot return it because AliExress will not send me the shipping label. They sent a shipping number, but the shipping company where I live cannot do anything until AliExpress issued the actual shipping label and authorization, which AliExpress won't do. Long story short. Don't EVER buy anything from this worthless website. I should have known better....”

Helpful Report

Posted 3 years ago

“Sent my item to an address 240 miles away, they could not sort it out despite me proving DHL details of item being delivered to wrong address ali express showed it was delivered to my city. Will never use Ali express ever again. Had to use Credit card claw back to get my money refunded.”

Helpful Report

Posted 3 years ago

“Horrible service and steal from there customer s protect the seller not the customer”

Helpful Report

Posted 3 years ago

“Failure to deliver goods to buyer and the customer service ask the buyer to show evidence!!! Ridiculous! I am not talking about the quality of the item. Once there is any problem, you won't get help from the customer service. DONT believe the "open dispute", "90 days buyer protection" ....., all of these things are useless. In Aliexpress, you pay less for a cheap product or even nothing at all!”

Helpful Report

Posted 3 years ago

“Sellers provide fake tracking numbers, AliExpress doesn't refund for purchases that never arrive. Order ID: 8147860013877204.”

Aliexpress 1 star review on 25th June 2022

Helpful Report

Posted 3 years ago

“On June 7, 2022 I ordered a blue Color Backlight LED Display MP3 Player Flash Support SD/TF Card 32G With FM Radio Digital MP3 Music Player Fashion from AliExpress and it was to come to me from Global Telephone Supplies Store, order number **. When I checked the tracking site it indicated “Your item was delivered in or at the mailbox at 11:32 am on June 16, 2022 in INDIANA, PA 15701.” I never received the product. I do not live in Pennsylvania. My Address is ***, Florida 32701, not somewhere in Pennsylvania. I have received an email stating that the product was returned to your company, which is it, was it delivered or returned to you? I do not know if I am going to receive the product I ordered. The Tracking number: **. I would like the product I ordered resent to my correct address ASAP. I waited long enough for it to be delivered. The telephone number they gave me to call 408 7855580 does not work. If this order is not corrected to my satisfaction I will be telling friends and colleagues NEVER to purchase anything from AliExpress. And, I will put a compliant in with the Federal Trade Commission. At this point I feel I was scammed I agreed if I settled the dispute, I would get a refund from the seller. I went online to the seller and the following appears: Final Solution: No Refund That is not what I agreed to. I was SCAMMED. Your company is unethical, and I will let everyone I come into contact with let them know. I cannot accept your decision. You lied to me stating that if I ended the dispute, I would get a refund for a product I did not receive. If this is not a scam, I do not know what is. I have filed a complaint with the Federal Trade Commission and the Better Business Bureau here in the United States. I have gone on the internet and published my experience about your company, and I have been telling all that would listen not do any business with your company. You will probably scam others but when word gets around it spreads like a wildfire, and you will lose in the end. It may take some time, but it will happen.”

Helpful Report

Posted 3 years ago

“I would give them negative stars if I could. I paid 321CAD for a electric self-clean litter box. After 40days waiting tracing information said it is delivered which I didn’t receive. I have to dispute it afterwards they admitted address they sent was wrong. Instead of giving a refund they gave another shipping information show seller resent something to me but not the product I paid for. My order is a electric self-clean litter box value 321 CAD but the they sent me a little box only value 12US dollars. So after I wrote back the facts back Aliexpress emailed me said seller agreed my proposal which is a fully refund that was on June 14. Today I received another email from AliExpress said I didn’t provide evidence to support my request so they released payment to seller and case is closed. So my suggestion is never buy anything from aliexpress because they’re unsupportive and inresponsible .”

Aliexpress 1 star review on 21st June 2022

Helpful Report

Posted 3 years ago

“Pages are full of thumbnails that show a low price but when you click on it the actual price is much higher. Aliexpress does not make sellers remove false ads or ban them from selling for a while for purposely using false ads. I got so tired of this and all the time I was wasting and went back to eBay.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,365 reviews