Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,365 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 bikinis and have not arrived, I’ve tried to get refund but they are dsaying it’s delivery company but when you go to find delivery company you can’t locate which delivery it is! Total scam”

Helpful Report

Posted 3 years ago

“Very deceptive, no morals or principles and dishonest. Sellers ask you to lie in your review or the reason why you want a refund in order for them to agree to the refund. Aliexpress customer service is phoney. They make it almost impossible to actually contact someone.”

Helpful Report

Posted 3 years ago

“Sent me items that need instructions. Refused to send instructions. I returned items & the seller is to pay postage $33.60. They Refused and I'm out of pocket. Communication was terrible. Avoid!!!!”

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Posted 3 years ago

“I have now been 'negotiating' for 5 months after ordering a product from Topzero *******524002712) and eventually got supplied with a completely different item, (and completely worthless!). The company supplying the goods make all sorts of stupid remarks such as wrong product number, being on holiday (they have lots of holidays!) and 'puzzle' emojis. Aliexpress agents via their web page, whom I have contacted many times, just keep apologising and suggesting I message the supplier - as I have many times but useless of course! I will never use Aliexpress again as they are as useless as Topzero. On the other hand I have ordered a product through Amazon, clarified a couple of questions with immediate response, and was then sent the correct product within a couple of weeks. They will have my business from now on.”

Helpful Report

Posted 3 years ago

“Don't bother. PAid £35.00 for a faulty item & got a refund of £8:76 & they make it just about impossible to contact them. order NO: 8150098898967105”

Helpful Report

Posted 3 years ago

“I've bought item for 50USD, which stopped working after 2-3 months after receiving it. I struggled with seller for 6 months, he only delayed my actions with aftersales department. After some time i've contacted aftersales department, 3 times, 14days inbetween. Each time they said they will contact seller and convince him to a) refund money or b) send another same product - any of these resolutions i'm happy with.Even they didnt help much, just false promises. So after 9 months battling with seller and then with aftersales department, i've end up with non-working product and without money. I'm never using platform again, even for cheap (2usd) items. basically you buy garbage or low quality items, which end up in trash and later in the ocean, while AliExpress is making money of it. i've come to a point in life where i buy quality, regardless the price. And i use items for 10+ years, not 6 months.”

Aliexpress 1 star review on 7th June 2022

Helpful Report

Posted 3 years ago

“Customer service don't exist. Paid VAT twice and didn't get any refund after contacting numerous times”

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Posted 3 years ago

“Aliexpress provided unprofessional service. Even seller making fake shipping and provided tracking number was shipped to other destination. Aliexpress still release my money to seller. Aliexpress is number one SCAM web site . Even apply appeal still my money still gone with SCAM. Tracking showing the package was shipped to other destination.(Kuwait). My address is Canada. Aliexpress staff are SCAM team. there is no such live chat service. Aliexpress just try to copy word to word from Amazon. But the real is another SCAM service.”

Helpful Report

Posted 3 years ago

“Ordered a battery from Mr.Battery Store., It was useless, wouldn't charge, Seller completely ignored me, guarantee posted meant zero. Ali Express promised to step in, again ZERO help. Canadians should stay away from ALI Express, they truly SUCK big time.”

Helpful Report

Posted 3 years ago

“I've had a horrible experience with a purchase on AliExpres. It shoed up several aspects - the bad attitude of the seller, ignorance of the AliExpress customer support and an awful state of the AliExpress customer support system itself. Those who don't want to read long text can find the decision here: I recommend to be very careful when deciding to buy anything more or less expensive on AliExpress. In case of a problem, you cannot expect any reasonable response for the seller, any estimation of the situation by AliExpres and making any fair decision. You will have to be ready to spend many chat sessions on customer support without any result. Let's go by points: 1. I live in Norway, and this country requires paying customs tax when an item crosses the state border. AliExpress became a member of the VOEC (VAT On E-Commerce) agreement and, as such, takes VAT itself which removes the need to pay VAT to the national customs authorities. I bought a thing on AliExpress. The seller forgot to specify the VOEC number on the parcel. The parcel came to my post office, and when I came to pick it up, I was told I must pay VAT + clearance fee. Why? Because the VOEC number is missing on the parcel, which means for them that I did not pay VAT to AliExpress, even though I did it. 2. I contacted the seller. He refused to propose a solution. 3. I contacted AliExpress customer support on chat. The agent responded "No problem. Just pay the claimed amount. You will provide the receipt, and AliExpress will refund your expenses.". Looks good, right? 4. I paid the claimed amount, which was three times higher than the paid VAT because of the clearance fee. 5. I contacted AliExpress customer support via chat and requested to open a refund case. I provided all the documentation required, including the claim to pay and the receipt for the payment. 6. Here comes the challenging point. I did not get any response. It is impossible to communicate with the case handler directly. It is always done via chat and customer support agent. He/she always opens A NEW CASE for your new contact. Everything that was done before gets lost. I contacted customer support six times. The problem was never solved. I had to deliver the same documents for my expenses repeatedly, again and again. 7. On the seventh contact, a case was opened and handled. As a result, I've got a refund of the VAT amount paid to AliExpress BUT not the amount I paid to the local customs, which was three times higher. 8. I contacted customer support again and wrote that it was the wrong refund amount because I would not pay anything to local customs if the seller specified the VOEC number on the package. A new case was created, and some days later, I got a response that I had already received the refund that they did before and that it was a final decision. The bottom line: I paid double VAT, my real problem was ignored by AliExpress customer support, I spent several hours trying to get the issue fixed, the seller was not responsible for the problem caused by him. I paid for his mistake, and AliExpress denied compensating for this. Is it fair? NO. Is it any significant amount of money for AliExpress to compensate the customer? NO. It is simply disrespecting the customer. Hence, I warn those who use AliExpress services that AliExpress disrespect us, buyers, and they never take responsibility for compensating expenses done by a buyer due to sellers' mistakes. In addition, AliExpress does not have any case handling system, which makes the whole negotiation process a nightmare. In comparison, these are issues that I never experienced buying on eBay. Here I can confirm that eBay always respects the buyer and always takes responsibility for any problems with the seller.”

Helpful Report

Posted 3 years ago

“I uninstalled their app, I should have done this a long time ago, unbelievable how stressful and frustrating the experience with this place is, there is a very serious deception, feel the prices are cheap, wrong, open your eyes there are lots of sites, decent prices, delivery time in most of these places is Less than 50% of AliExpress’s delivery time, good quality, and mostly honest in their attitude to customers much more than this place”

Helpful Report

Posted 3 years ago

“Let’s call it what it is. Chinese sellers and middlemen are the most crooked dishonest people on this earth. The platform knows the sellers are selling fake and forged products but they also empower them to screw westerners as much as they can. The sellers know full well that the easiest way to scam you is to keep asking you to return product….that you’ve never received or in some cases if you receive a bulky damaged or non working product, they know shipping it back LEGALLY unlike what they do including dealing with customs in both country is a nightmare and that’s why they keep asking you to return.”

Helpful Report

Posted 3 years ago

“you cheat, extend delivery times to 3 months, no refund”

Helpful Report

Posted 3 years ago

“Customer service is absolutely TRASH. Pricing is great, very cheap and I see why, you deal with more complications than ever!! I ordered about 15 items and received not one! I asked for a refund multiple times and still haven’t been able to get it! It’s been 2 weeks and I am so mad because I did drop a decent amount of money on what I thought were cute things. Now I want NOTHING to do with this app. It is trash!!!!”

Helpful Report

Posted 3 years ago

“The sizes are completely off after waiting a month for it to arrive the outfit was 4 times to small and the material felt cheap and nasty. The second outfit never showed. When I approached them for a refund I got no help. So they basically steal your money.”

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Posted 3 years ago

“Order said it was signed for. I never received my order so I reached out to customer service. I got some very inappropriate responses from a rude man. Will need to dispute with my bank to get money back because I paid for things I never received! DO NOT SHOP ON THIS WEBSITE!!!!!!”

Helpful Report

Posted 3 years ago

“The business I ordered a defective product argue and refuse to refund my money even though I showed them several videos to prove my case. Aliexpress seems to have taken their side and is now not responding. Aliexpress is unprofessional as are some of its businesses.”

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Posted 3 years ago

“Worsy ever experience! They send me two phones from "private" seller masked under company name. When I told them that is not working, they asked for return. Shopping cost back to China is more than what they charged me for phones. They are tiefs, do not buy anything from them!”

Helpful Report

Posted 3 years ago

“The delivery company failed to deliver the package twice where I was at home. And the delivery company did not allow me to pick it up either. I started around 10 chats about this package with Ali Express trying to get help with the delivery problem. Still then it was sent back to China. And Ali Express decided they did not want to return the money. That company has no integrity and will steal your money if they can. Avoid at all costs.”

Aliexpress 1 star review on 15th May 2022

Helpful Report

Posted 3 years ago

“Wish I had read these reviews before I fell. Won't bore you with the details. The other reviews pretty much sum it up. Say my package was delivered. No....... not delivered. Luckily I only blew 150 clams. Cant even "dispute" as you can't enter a password to even get in. I am reporting this mob to consumer affairs. Shonky as hell. STAY CLEAR!!!!!!!”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,365 reviews