Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,365 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALERT! - BEWARE THIS COMPANY, THEY ARE THIEVES. Bought a Blue Light Screen Filter and received it in very damaged condition. The vendor, i-Technology Life, claimed damage was from violent shipping, but the type and amount of damage and the condition of the shippers package proved this false. Opened a dispute and accepted Ali Express proposal for a refund ($47.86). i-technology repeated violent shipping as a cause of damage, offered a $3.96 discount, wanted dispute cancelled. I informed i-technology returning the product by registered courier to shippers warehouse address ($28.52), no response. Received email one month later from Ali Express stating, “Dispute Concluded, Seller agreed to your proposal,” but the seller insisted I return the item to China at twice the purchase price at my expense. Despite evidence the product was shipped damaged, Ali Express backed this up as a condition of the refund, which makes Ali Express Refund Policy a fraud. I would avoid both itechnology Life and Ali Express. If you do buy from Ali Express buy small items under $20 and maybe use PayPal. BE WARNED!”

Aliexpress 1 star review on 12th May 2022

Helpful Report

Posted 3 years ago

“I bought coffee grinder on AliExpress from Forward Store: https://www.aliexpress.com/item/1005003979808674.html. It was advertised for sale with 75-Day Buyer protection and Money Back Guarantee. Coffee grinder is not working as it should. Majority of ground coffee is retained in grinding chamber, and grind is very uneven. It is not possible to use it because its design and construction makes it unfunctional in principle. This item should not have been offered for sale. Its advertisement and description appeared to be totally misleading. I requested returning this item at Forward Store expense and full refund of my money including postage and handling, that is AU$350.94. See https://www.youtube.com/watch?v=vm4hh8G84kQ, please. Yet, instead of immediately fulfilling its unconditional promise of buyer's protection and money back guarantee, AliExpress initiated "investigation" and clearly took seller's side ignoring my obvious video evidence. I have had no choice but to apply for PayPal protection as I paid via PayPal. After that, AliExpress canceled its initiated dispute and claimed that I canceled this dispute. Now, I am waiting for PayPal protection and full refund of my money.”

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Posted 3 years ago

“The customer service is horribile, I bought an electric bike worth 1400 dollars and after two months the frame broke. I contacted the seller and the seller asked me to pay to his paypal for shipment cost, then I contacted the customer service where they said I shouldn't pay for the shipment, the seller got angry about the situation, Aliexpress customer service agent she requested a warranty refunds - after 10 days no news no emails - I contacted again the customer service - another warranty request - been waiting for oher 20 days - no emails and no news, they will only waste your time and money.”

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Posted 3 years ago

“Ali express demanding my personal information. Driver License, photo of my credit card, copy of my bank statement. I pay with PayPal. This is criminal activity”

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Posted 3 years ago

“Worst site ever. Don't deliver your order but don't give you a refund so they get money for nothing. Do not shop here you will regret it.”

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Posted 3 years ago

“Atrocious service. Product undelivered. Takes forever to dispute and receive a refund. I still have not received a product or a refund. Terrible! Never again.”

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Posted 3 years ago

“I cannot send an item back which stopped working after few weeks. And I cannot refund it. The customer service doesn't reply.”

Aliexpress 1 star review on 8th May 2022

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Posted 3 years ago

“Aliexpress promise to follow up on a merchant that has stolen my money and not shipped goods. Aliexpress customer service sent me 1 email to say they will contact merchant. Merchant has not responded to me. Aliexpress has IGNORED 10 of my emails to find out where my goods are. Aliexpress promises to refund purchase cost but they DON'T. They are protecting the thief of merchant and give customers EMPTY PROMISES as they have NO INTENSION of refunding any money. I have cotacted PayPal NOT TO WORK WITH ALIEXPRESS WEBSITE. I have given Aliexpress 1 star because it is not possible to give -10 stars.”

Helpful Report

Posted 3 years ago

“Ordered a knife holder and was told it would be 4 weeks for delivery. Figured that would be all right as it was substantially cheaper than on Amazon. After three weeks I received an email that the order had been cancelled by seller. Never heard one word about a refund. When I asked about getting a refund I got a one work reply, "ok". Called my credit card company and disputed the charge and received an immediate reversal of the charge.”

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Posted 3 years ago

“Do not use this site. They just don't send the goods and say "your goods can't be shipped due to the international problems" I can't get my money back, either. The seller says " I can't even sell the goods and the platform alreay took off the goods feom theur shelf." This is a joke. Just don't use this site.”

Aliexpress 1 star review on 4th May 2022

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Posted 3 years ago

“Ordered a wig from China, it's not even the same as the one on the Web site. After reading all your reviews not sure it's worth paying to send it back as they don't seem to issue refunds and aliexpress aren't doing anything about it. Not happy what a scam sight!”

Helpful Report

Posted 3 years ago

“1 star is generous!!!! Ordered 2 plastic circular table cloths as per the picture in their online brochure which shows a table cloth, with about 10 cm or so. This overhang is important obviously for table use. They asked me specifically for the diameter of the table so they could order it. What I received were 2 table cloths at exactly the diameter of the table with absolutely no overhang!!!!!!! Not what I ordered and not what I was expecting!!!!!!! All the reviews I have read about this company indicate to me that their products, competence are terrible and service is appalling. Difficult to find who to call to address the issues. Furthermore the reviews indicate they will do anything to avoid reruns, even for their own mistakes. Si I have decided not to follow the tortuous route to trying to return these inferior products as I expect the outcome will be the same as the many dissatisfied customers who did not get any satisfaction. The total effort required to complain, argue and return the product is not worth the stress. I assume that the company has little regard for customers and it seems that they cannot be trusted to satisfy their customers. They seem to operate on the principle that upsetting people is ok as they have been paid and they don’t care less about losing customers as their are many fish in the ocean. Grossly dishonest with zero moral fibre. Not sure where this company is from but clearly the authorities need to take action against them, if all the complaints are genuine. At the very least they should be investigated disingenuous and dishonest practices.”

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Posted 3 years ago

“My package never showed up after a month, they said it was delivered which is BS, I opened a dispute and they closed my order, luckily I'm only out 20 bucks, will not order from them again.”

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Posted 3 years ago

“worst ecommerce website ever, didnt receive the product and didnt get my refund what a joke of company”

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Posted 3 years ago

“Schijt app, ooit ok nu een neeeeeeeee!”

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Posted 3 years ago

“Never Received my order. E mailed them many times but No Reply. Will not order from them again.”

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Posted 3 years ago

“Waited 3 months for an order, the seller cancelled it. Impossible to get a refund. They advertise products that aren't in stock. Then you order and once you do, impossible to get money back.”

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Posted 3 years ago

“Never received the item I order dirty business practices just like wish”

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Posted 3 years ago

“IM ABSOLUTELY DISGUSTED!!!!!!! I PAID FOR A ITEM WHICH I HAVEN'T RECEIVED YET THEY REFUSE TO RETURN MY MONEY!!!!! THEY STATE THEY HAVE PROOF IT WAS DELIVERED YET WHEN I ASK FOR THE PROOF THEY SHOW ME SOME ALI EXPRESS SPREAD SHEET!!! WHAT A JOKE!!!! I CONTACTED THE POST WHO CAN NOT HELP AS THEY SENT IT NORMAL POST AND NOT RECORDED ETC!!!! WHAT A BUNCH OF THIEVES!!!!! DO NOT USE!!!!!!!!”

Helpful Report

Posted 3 years ago

“I ordered a Realme GT2 pro, The phone didn't come as described, and to top things off the phone had software issues which meant the phone wasn't working. I opened a dispute and even though I could present facts Aliexpress rejected my dispute. The 30-day return policy is an absolute joke because they don't let you use it. I went to a phone shop to try and save the phone but the technician told me the phone is basically a brick and I could start using it as a hammer because that's the only thing it's still good for. I paid 1075 AUD for the phone and 120 AUD for the repair shop to tell me the phone is cactus. The supplier was rude and tried blaming me for a broken phone that I physically never used. On top of things the seller gave me useless advice and got super rude. after writing a review to tell my experience, the seller and Aliexpress took down my review which means this whole company is not only super corrupt but also supports scammers. All the reviews that are 5 stars on Aliexpress are 100% falls, bought, or family members. My only advice after losing my money to these thieves is to STAY AWAY AS FAR AS POSSIBLE!!! I would love to sue them and the seller to make sure they never sell anything in their entire life to people but that won't happen because ALIEXPRESS SUPPORTS THIEVES AND SCAMMERS. I cannot believe that these people aren't ashamed of themselves and still go to sleep at night knowing they are scamming people for their hard-earned money. Someone needs to take this company and all the sellers on it down!”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,365 reviews