Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,365 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 Christmas Pajama sets for our yearly Christmas morning matching pajama photo. I ordered them on 11/26/2022. Today is 12/19/2022 and I still have not received the order, so I went on the website to track the shipment. With no notification, Aliexpress just canceled my order (order # 8158620449450495) on 12/18/22, claiming an invalid tracking number. Now we are stuck trying to find matching pajamas with less than a week before Christmas. They did refund the money, but I paid interest on my credit card. Very frustrating! It’s no wonder why they have a poor rating. Shop with Aliexpress at your own risk! Apparently it takes 22 days for their inept staff to figure out that the tracking number (which they assigned) was “invalid”!”

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Posted 2 years ago

“They do not refund you! RUN away from this site. So many times the package has been "lost" or not sent at all and they act stupid and not refund you. It's a scam.”

Aliexpress 1 star review on 19th December 2022

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Posted 2 years ago

“bad customer care and not saving customer rights, many fake items with no free return”

Aliexpress 1 star review on 16th December 2022

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Posted 2 years ago

“Got a wrong item, different than the the one on the order and different size, even different from the sizes on the order image. Tried to talk to customer service but no success there... no too much communication... stay away, worthless”

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Posted 2 years ago

“AliExpress is a bad place to do business, they don't send the items and when the items are defective they make so hard to get a replacement item or a refund , time after time it has happened to me until I made the decision to close my account, it is not worth it.”

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Posted 2 years ago

“trash company, scammers, they take your money even if the product is not delivered”

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Posted 2 years ago

“DO NOT BUY FROM (SAYA PRINTER SUPPLY STORE) THEY ARE SCAMMERS!!! They took my money and I've never received my package! BE AWARE!”

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Posted 2 years ago

“shocking .dispute process and contact is made so difficult .They come down on side of the seller there is no buyer protection Dont order from this company .Being called a liar is both insulting and legally damaging”

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Posted 2 years ago

“It is a complete scam. They offer new users deal but they decline ur bank card then ask u to scan ur personal information to unknown people so fhey identity theift u”

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Posted 2 years ago

“The Vin-Diesel store with Ali-Express out of China are crooks. DO NOT ORDER FROM THEM!! They are not a good seller. My purchase was never received and when I requested a refund, they said it was my problem. They are horrible!!”

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Posted 2 years ago

“They are scam and thiefs. I bought balet shoes for my daughter for christmas. And some equipment. I did not receive the items. They did not accept the refund. And after rejecting the refund tou cannot even talk with a customer service agent or even give reviews to seller. Do not use them and any similar website eho has the same owners. They are thiefs.”

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Posted 2 years ago

“order # 8157209152275981 Price.....$11.47 Charged $27.69 My Bank did not charge conversion fees...I checked I WAS SCAMMED BIG TIME NO WAY TO TALK TO CUSTOMER SERVICE Where did the stolen money go????????????????????”

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Posted 2 years ago

“Purchased a clock from them. It came damaged. There resolution from them was for me to return the product then I would get a credit. I had to pay to have it returned. I refused to pay to have a damaged product returned. I Contacted the Credit Card company. They are still trying to contact the company. Total rip-off company.”

Aliexpress 1 star review on 28th November 2022

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Posted 2 years ago

“I ordered HUMTTO outdoor shoes from Aliexpress (GUIZHE Store). Came with a hole in the sole in the heel area. Manufacturing defects. The hole is covered with glue. Maybe they tried to glue it. The seller expressed regret at my claims, wrote that their quality control was not very high quality, but did not agree to return the money. Then he completely ignored me.”

Aliexpress 1 star review on 22nd November 2022

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Posted 2 years ago

“Never order from this thieves and scammers. This is the attitude of one of the agents on one of too many chats I had but they don’t want to give back my money because they can steal it from myself. I have provided you all the information on why this was the case on the order, how it happened and how to proceed. I can close this chat now. Goodluck forward. This conversation is over. Thank you for contacting AliExpress, Have a great day. Her name it’s Hayley and ended the chat just because she didn’t wanted to deal with a customer that has been scammed and robbed by Alliexpress and the seller LifeEmbrace Store, this store has been reported so many times with 1 star reviews by customers for selling fake devices but Alliexpress still allowing this scam store on their platforms to sell their fake devices, so they are allowing their customers to be robbed by both LifeEmbrace store and Alliexpress are scammers and share the money for stealing the money from customers”

Aliexpress 1 star review on 18th November 2022

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Posted 2 years ago

“what you buy online may not be the exact product you receive and they will tell you that it is the same but it is not, very difficult dealing with refudn and exchange, save your hassle, not worth it.”

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Posted 2 years ago

“Impossible to communicate or return”

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Posted 2 years ago

“I was looking for a wallet. Found a rude seller. Checked his 1 star reviews... His responses... He Threatenes Death to the customers, to their Families, Rape, even gives their addresses and phone numbers. No way to report him. QCHEN is the name of the Store”

Aliexpress 1 star review on 9th November 2022

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Posted 2 years ago

“I ordered a guitar for $700 3 weeks ago and got a confirmation email and still no update, the site is the worst site to use as far as customer service matters don't spend your hard earned money on products you won't be getting.”

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Posted 2 years ago

“Ordered 2 items 5 months ago and they still have not showed up. Try to access account and says having problems accessing. Do not waste your money.”

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Posted 2 years ago

Aliexpress is rated 1.4 based on 3,365 reviews