Aliexpress Reviews

Name: Aliexpress
Rating: 1.39

1.4 Rating 3,415 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th December 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish i could give them zero stars. They are just your usual sino scammers. Sent an item back with a 'guaranteed refund' Well >50 days later and countless messages on their utter sh1te customer service portal and nothing, just constant we will get back to you in 48 hours blah blah. Appeal rejected for unspecified reasons, despite item having been returned as they requested and on their shipment label. Annoyingly used paypal and they were also utter rubbish, so ive stopped doing business with them as well. Just go to ebay etc, prices are similar and you wont get scammed by these cnuts”

Helpful Report

Posted 1 year ago

“So, the issue with AliExpress is that they are just a host company that has multiple "companies" that the site hosts. The problem is that they are NOT all trustworthy. I ordered a Lego set for xmas through the MOC Superstore on AE. They delivered it. To the wrong address. I reached out to the shipping company who said it was the seller's problem. Reached out to MOC - messages unread - STILL unread since Oct.! Reached out to Ali Express who said that because it was delivered there was nothing they could do - despite it being delivered to the WRONG address!!! I even reached out to PayPal which I paid through and they denied the claim because they said AE said the item was delivered and there was nothing they could do. I've been fighting this for MONTHS. If your item gets lost, don't expect a refund OR sympathy (despite the delivery guarantee mentioned on the site).”

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Posted 1 year ago

“I will never buy anything from this company again. They are scammers. Only want to take your money and not send the products that you purchased for Christmas. Very disappointing”

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Posted 1 year ago

“Scam company take money and do not send products”

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Posted 1 year ago

“Sent wrong item. Refund refused.”

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Posted 1 year ago

“I didn't received my order till now. Yesterday I received notification from your courier service provider (IMILE) that. The order is delivered but I didn't get my order for queries I called them. But no response from their side.”

Aliexpress 1 star review on 24th December 2024

Helpful Report

Posted 1 year ago

“Stay away - scam company! Will never buy from them again. They provide fake tracking number and hold your money. Don't purchase through PayPal either since they won't do anything... Only use credit card so you can at least get your money back through your financial institution.”

Helpful Report

Posted 1 year ago

“Two orders, returned them both. Defective items or not as described. Cheap and not trustworthy company, will not buy from again.”

Helpful Report

Posted 1 year ago

“Purchased a drone for over 400.00. It never got shipped. Upon contacting the seller he tried to extort an additional 135.00 from me or he wouldn’t ship it. I canceled and AliExpress opened a claim 30 days ago with 0 information to me and 0 money back. The item was never shipped so I filed a claim as it was paid threw PayPal they too have refused to resolve my claim. Both AliExpress & Pay Pal have money back guarantees neither of which are worth the paper their written on. Stay away from people who lie and allow you to be extorted or a fraud victim!”

Helpful Report

Posted 1 year ago

“Non-existant customer service 5 years ago I stopped buying from Aliexpress. They accepted my money but never send the batteries I bought. Their client service must be the worst in the world. Try and get past the bot. It is allmost impossible. Made the error again and tried them again. They use a courier company that never answers the phone. This same company taxes me 110% of the value of the article and there is no-one that answers phone, WharsApp or emails. Not the courier and not Aliexprees. They just find that it is not their problem and case closed. So if you want to experience the worst customer service in the whole wide world. Buy from Aliexpress”

Helpful Report

Posted 1 year ago

“It was a tough time with this trader. Starting with the minimum deposit. The request for more money kept coming until I had put in over a hundred thousand. The withdrawal process was never successful as it was from one small problem to another. I had to hire a company that specializes in such matters, I came across Mrs Bruce Nora recovery agency. I met this specialist online and I narrated and provided all the necessary information about this broker, not about 48hours my money was recovered to me in total including my profits. get in contact with:: email : b r u c e n o r a 2 5 4 @ g m a i l . c o m WhatsApp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0. ”

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Posted 1 year ago

“I ordered an item which came damaged. Contacted ali express who advised to return the item but between asking me and returning they provided me with a partial refund and the rest to be refunded after receiving the item back. Well guess what…. Item returned and they now say “ you’ve taken partial refund and won’t receive anymore”. What the actual “eff”. So bad customer service and worst thing is that when you constant them they say “ we’re here for you and to provide the right outcome”. All lies and would never shop from these guys again. Stick to eBay or Temu and definitely stay away from Ali express”

Aliexpress 1 star review on 20th December 2024

Helpful Report

Posted 1 year ago

“I purchased a $300 item from their website. They said they shipped it to the wrong address and it has not come back so they cannot refund my money. Then, they sent me a fake Fed Ex tracking number. I hear they have sent fake Fed Ex tracking numbers to many people to show delivery but no one checks the "deliver to" address. They just see delivered and do not check to see delivered where. This scam has probably won AliBabba / Ali Express millions of dollars from shoppers who were unaware of this company's reputation. I don't know how they have been allowed to stay in business after ripping so many people off. They are a Chinese Company. Very dishonorable company and very dishonorable people working there.”

Helpful Report

Posted 1 year ago

“There is a reason this company has such a low rating ....their products are cheap because they are trash....I sent two items back ..even thou they had agreed to pay me the refund ..but they never did and finally put the refund on freez...and the customer service are a 3rd party and have no control over AliExpress ....so do yourself a favor and stay away from this fraudulent company ....”

Helpful Report

Posted 1 year ago

“Terrible customer service, I am waiting for the refund over 35 days, I didn't receive my package.”

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Posted 1 year ago

“I recently started purchasing here. and thought wow fast shipping considering the items come from out of country. Then I had an issue with 3 silicone bag items defective and creased because they folded it so small to fit in a small bag. I made a complaint and they responded with we can submit for partial refund. I waited for a week and then to get denied that. And was told that they have to package it that way. and nothing they can do, for me to use a heater. RUDE. i was even willing to take a loss and get partial credit to keep damaged items.”

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Posted 1 year ago

“I ordered an item, and due to delays they sent a notification for me to ask for a refund,when I requested a refund their customer services asked me to prove i didn't recieve the item, which is insanely ridiculous, anyways trying to close my account but can't due to pending items that they will not deliver”

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Posted 1 year ago

“If only I could give negative stars. I would. SCAM, SCAM, SCAM!!! Do not buy from these guys!!! All they do is take your money!!! You’ll buy products and never receive them. Don’t do it, for the love of god spend your money elsewhere!”

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Posted 1 year ago

“AliExpress has proven to be utterly unreliable when it comes to conflict resolution. If things go wrong with your order, they conveniently step aside and push you to "deal with the supplier" yourself. Their chat support is a joke—after briefly looking at your case, they respond with something like 当前服务已结束 (translation: "The service has ended"), and that's it. No further communication. They’ve completely stopped responding to me. I'm now out hundreds of dollars, and AliExpress refuses to take any responsibility. Honestly, you're better off throwing your money away at a casino—you might have more fun losing it there. Their customer service deserves an A+ for being the absolute worst. Save yourself the frustration and stay far, far away. Share this post to warn others before they make the same mistake!”

Helpful Report

Posted 1 year ago

“I am frustrated customer …I have received all your items last evening & am dissatisfied with some items but I have problem activating Return & refund process ! 1. Your system is Faulty as it pops out "sorry you can't request refund/return for this order." There is no way to communicate to someone as there is no feedback channel .. 2. No Helpdesk 3. No Feedback email (for communication) Only robots that spews useless repeat messages unrelated to the issue ( ref No 1) Zero Customer service, as all your resources are focused on sales and marketing with zero on after sales service Customers are stuck with purchases as there is no means of communicating your issue...shocking ! I will now revert to using others like Amazon, Lazada & Shopee!! Angry Customer”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,415 reviews