Name: Argos
Rating: 2.72

“Bought cooker yesterday, went to fit today and it’s so damaged at back it won’t go in gap. Because they are not fitting they won’t change it . It looks like it’s be dropped. Never again”

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Posted 10 months ago

“I bought tumble dryer and dishwasher both are faulty. Now I am in a procedure of return it back which is a nightmare dealing with Argos customer service. Never again.”

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Posted 10 months ago

“I would give 0 * if that was an option! I placed an order for a dishwasher, a month ago they took the money ,delivery date set.my husband took a day off work. Mid morning they text to say because of a technical fault the order had been cancelled. I mean angry is not the word. Customer service and online chat next to useless. And the money won't be credited back to our account for at least 5 days!!!! Absolutely won't be buying from Argos/sainsbury again.”

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Posted 10 months ago

“Wait time 2 hours customer service very poor”

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Posted 10 months ago

“Been into the Kingswood store in Hull to take an item back as when I had put it together it was tiny and not fit for purpose. I tried taking it back after only a couple of days and Lauren the manager refused to take it as it is now used!! I am absolutely appalled with her attitude and lack of empathy and clearly should not be in a customer relations position never mind a manager. Spoke to customer services who said they couldn’t help it was up to the stores discretion so a total waste of time. I thought a large company like this would try and accommodate but clearly not.”

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Posted 11 months ago

“Two fantastic delivery drivers named Gary and Rodney who delivered our washing machine today! Extremely professional and polite who made sure everything was up and running. Two thumbs up!”

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Posted 11 months ago

“Never again. Product ordered for delivery, time slots are no longer available just 8-5 now. Checked online for delivery update and it said just 3 deliveries away now! 3 hours later and check update again and still 3 deliveries away. What us is an update service like that? I'll buy elsewhere from now on”

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Posted 1 year ago

“I ordered an table with 4 chairs, after I lost over 3 hours assembling the item I realise that The last chair front leg of the item was damaged I call costumer service on 03456402020 and they LIE that they don’t have this item in stock to order or delivery even when I explain I can see order it online and receive it same day delivery they say that they don’t have it on stock but they can offer me £10 gift card in order to keep the broken chair keep in mind the item cost is £200 after I tell them that is not an option at all as is not a minor issue like a scratch or something and is a major damage that make the item unusable they say that they can rearrange collection but I need to disassemble the item put it on the original package and then I will receive the refund with in 30 days 😒 do I lost 3 hours in assembling and now I will start disassemble and I will receive my money back in 30 days eventually as I can see several comments that people waiting for months and months for refund and don’t receive it so the greedy owners can keep the interest or work with peoples money by sending out broken items that they know you will have to return or trash clearly a scam!!! definitely that was the last time I ever gonna purchase anything from Argos the customer experience have become the worst thing ever since this brand has been both by Sainsbury !!!”

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Posted 1 year ago

“I ordered an table with 4 chairs, after I lost over 3 hours assembling the item I realise that The last chair front leg of the item was damaged I call costumer service on 03456402020 and they LIE that they don’t have this item in stock to order or delivery even when I explain I can see order it online and receive it same day delivery they say that they don’t have it on stock but they can offer me £10 gift card in order to keep the broken chair keep in mind the item cost is £200 after I tell them that is not an option at all as is not a minor issue like a scratch or something and is a major damage that make the item unusable they say that they can rearrange collection but I need to disassemble the item put it on the original package and then I will receive the refund with in 30 days 😒 do I lost 3 hours in assembling and now I will start disassemble and I will receive my money back in 30 days eventually as I can see several comments that people waiting for months and months for refund and don’t receive it so the greedy owners can keep the interest or work with peoples money by sending out broken items that they know you will have to return or trash clearly a scam!!! definitely that was the last time I ever gonna purchase anything from Argos the customer experience have become the worst thing ever since this brand has been both by Sainsbury !!!”

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Posted 1 year ago

“Bought a Bush TV last May. Had to return it in January as no internet connection and sound crackling. Was away for exactly a month. Today the picture disappeared and there was a thin purple line down the screen. Argos insist it must be sent for repair again. I have no confidence in either the TV or the repairs and would like a refund but they insist it must be sent for repair again as it's a different fault. Ten month old TV away for repair twice. Not happy.”

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Posted 1 year ago

“Fobbed off for being disabled. Had ordered a washing machine two weeks ago and heard nothing back. I tried numerous times to contact them only to be fobbed off. Eventually spoke to someone who tried to help only to be told I would have to re order and would be refunded but have to wait up to a week for the refund. Meaning another week with no washing machine while awaiting the refund. Tried explaining I was disabled and had no washing machine or clean clothes and no money to make new order. So asked if my order could be changed as I could not wait another week for the refund to arrive before being able to order another. But was fobbed off with a £20 voucher instead, which is not going to fix my problem of having no washing machine and no clean clothes for another week after waiting two weeks. Utterly unacceptable and a total breach of access to goods and services legislation.”

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Posted 1 year ago

“ORDERED A NEW OVEN, WHICH I HAVE NOT ACTUALLY UNPACKED YET, BUT THE DELIVERY DRIVERS NOT ONLY CARRIED IT UP A FLIGHT OF STAIRS FOR ME, THEY WERE POLITE AND VERY HELPFUL INDEED”

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Posted 1 year ago

“Delivery and installation ordered and paid for on a dishwasher. Absolutely useless. I installed the dishwasher myself within half hour of them leaving saying they can’t do it. I have never installed a dishwasher before but did it today!!!”

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Posted 1 year ago

“Ordered online, got product, opened it but it didn't suit so am now stuck with it because I had opened it. Something isn't right about this but they refused to take it back. Will never skip there again.”

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Posted 1 year ago

“Bought a Lego switch game as part of a pack. Would not return it due to the game not having wrapping on it. The game was in a box with a case so it would not have. I asked them to open on on shelf and they refused. Then they told me to contact Argos online. They said it could not be returned as it is a digital download but that is not mention in the returns policy. They agreed that is was not but still would not accept any responsibility so just kept the money and now we have a game that is useless. Really need to looks at returns policy on the website as it does not line up with what is in the product description.”

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Posted 1 year ago

“We brought a habitat 3 door wardrobe it was so flimsy it fell apart on assembly.If I could give it no stars I would it was so bad I just took it to the local dump Grahame Wales”

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Posted 1 year ago

“I ordered a Roma chairbed on 16 November 22 and was given a delivery date of 22 December. On the day I was given a 2 hour slot of 16.00 -18.00 and duly waited. 10 minutes before the deadline I had a text telling me they couldn't deliver! When I phoned the number they gave I was told the van had broken down and they had no more delivery slots till 25 January. I very reluctantly agreed to this although I would have reasonably expected to receive it the following day instead.Then yesterday I had another text saying that delivery is now delayed till 6 February. I have googled and see that Argos have a track record of letting people down badly on deliveries. They have had my money since 16 November and I have nothing to show for it. I will now cancel the order and hopefully they will make a better job of refunding my money than they do at delivering goods. They don't deserve even one star!”

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Posted 1 year ago

“I had a washing machine delivered today, I paid £50 online for the old one to be taken away and the new one to be installed and they didn't do either because they said they couldn't due to our gas cooker being right next to the washing machine. They then said they would refund us the £50 and they only gave us £25. We called up the online services, a lovely woman on the phone said that the delivery men claimed they took our old washing machine away so charged us for that when they didn't take it because they said they couldn't so they lied. When we explained all this to the woman, she kindly refunded us the whole £50. So if you ever pay for any installation or recycling online and they don't end up doing it, make sure you are refunded all of your money!”

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Posted 1 year ago

“A very helpful man at the Argos in Sainsbury's at Rayleigh Weir. I had to return something and he couldn't have been more helpful”

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Posted 1 year ago

“ordered hall runner, to be delivered by "their supplier" via DHL. Waited in, did not turn up and no card left. Checked website Argos states "delivered", but DHL states "returning to sender". Very difficult to get through to anyone, was told to contact via Facebook or Twitter - I am elderly and disabled and do not use either. Eventually told by customer services a refund would be made once supplier confirmed returned item, BUT I did not want a refund - I want the hall runner!! Have used Argos for many years and so very disappointing to find them gone downhill badly with no consideration for those of us who struggle. All trust in Argos has gone.”

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Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Argos Reviews