Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,074 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,074 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Argos hoover review A soul destroying experience, 3 weeks of absolute hell just buying a simple washing machine. We bought a hoover 13 kilo washing machine, once it was installed by the Argos engineer we followed the instructions and downloaded the app and was told to scan the barcode, this is when things started started going downhill. Firstly the machine wouldn't recognize its own barcode after 20 attempts. We went back to the store asking for a refund and was told we could not have one untill the engineer had diagnosed the fault. We ordered another machine hoping that this problem was a one off and was told that the new one would be delivered as soon as the faulty one was taken away. We heard nothing for a while , went back to the store and was told that there is nothing on the system about the second machine that was purchased and was told that the person that served us was not in today. We were told that because it's a telephone order, thats the reason why we wasn't given a receipt. Decided to contact trading standards as the customer service we are getting is disgusting with Argos representatives actually leaving us on hold and never returning to the call after 25 min. The engineer finally arrived from hoover and told us that the reason the original machine wouldn't recognize its own barcode is because the developers of the hoover app have not updated thier software to recognise its latest batch of machines. You would have thought someone in Hoover's multi million pound organisation would have picked up on this. By the way we are still getting the cold shoulder from Argos about the payment we made for the second machine and it doesn't seem as though they are going to contact us. Conclusion. You see ads on the TV for companies such as Hoover and Argos and images of this great experience you will have shopping with them. I can tell you that in this case it's been enough to put me off these people for life.”

Helpful Report

Posted 6 years ago

“My order 249229874 was due for delivery on the 8th October. I did not receive an advanced phone call as promised. However I did receive a call during their delivery to say the vehicle was too large to get through but they would sent out on a smaller vehicle hopefully the same day. As I had not heard anything I chased for two days but no news. Finally I phoned customer service who told me that I I would need to reorder but was then told there was no longer any stock. So what happened to my item? Finally I was told they would refund my money but before I could ask how long that would take I was cut off! Great customer service??”

Helpful Report

Posted 6 years ago

“I paid £3.95 for delivery as I need the items urgently for a marathon I am running. Unfortunately something came up at the last minute and I was unable to come home for the delivery. I tried ringing the driver but could not get through for some reason; I believe my phone is not functioning properly. My parcel for some reason was left with a neighbour, which was not agreed. I later find that the Airpods are not in the parcel or anywhere to be seen. I am extremely confused as to why the order would be left with a neighbour when I never agreed for this to happen. I would much rather the order was taken back to the store and I would try and find a time to come and collect it eventually. A neighbour will never know what they are signing for, so the fact that you have a signature for this does not count for anything. If I wanted my delivery to be left somewhere or with my neighbour then I would have wrote this on the 'special instructions' section when I was ordering. Therefore it was wrong of Argos to make that decision on my behalf based on the fact that it is probably more convenient for the business. The various team members I have spoken with at Argos via the live chat have been quite unhelpful and at times VERY rude actually. I have also tried e-mailing Argos but they are choosing to ignore me. I am extremely disappointed that for such a reputable company in the United Kingdom, they can treat their customers in such a way. Leaving my items with a neighbour when it has not been agreed, is a breach of the consumer law. Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it. As per Argos' terms and conditions too, "3.3 Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you. Our delivery driver may take a photograph of your address if you are not home to receive a delivery" - they are in breach because I did not nominate my neighbour to accept my order, so why on earth would they do this? I can't even begin to explain how upset I am by this whole situation - it is incredibly unfair & Argos has just lost me and my friends/family as a customer.”

Helpful Report

Posted 6 years ago

“Given delivery date - all day (7am to 7pm) and waited in. No one arrived with my delivery. I called at 6pm to be advised that the order was with DHL and it was LIKELY that it would still be delivered as stated. Nothing arrived and no call to say it had been delayed. Called DHL and left 5 messages to return me call - no one did. So I have paid for a fridge freezer and have nothing to show for it! Called Argos again this morning and they are just advising that it is with DHL and they will likely contact me!!! Given DHL's appalling service yesterday, do I dare expect them to contact me today .. not likely!!!”

Helpful Report

Posted 6 years ago

“Scam!! Do not by from them. Got charged even though it said it didn't go through. 3 advisers told me 3 different things. Still didn't get my money back.”

Helpful Report

Posted 6 years ago

“Customer service is disgusting in abergavenny store especially from management”

Helpful Report

Posted 6 years ago

“Argos in Salisbury HIgh Wycombe Town Centre. I bought a small fridge and when I arrived home I found that it required a power lead.I was not told this at the time of purchase, I took it back to the store and because I didn't have my credit card with me I was not given a refund and I had to go home again and come back to the store, The shop assistant was not helpful and was sullen no smile in sight when I explained this to her. I left my card in the machine and she didn't tell me and I had to go back to get it. I was shocked by this as I have had such excellent service from High Wycombe retail park and many other stores up and down the country in the past.”

Helpful Report

Posted 6 years ago

“Wasn't open at specified time from the website. I went a bit out of my way to come. Disappointing”

Helpful Report

Posted 6 years ago

“I used to be able to order soda stream refill gas on line and pick up in store. Now only order in store, tried to do this by phone, told not available to order by phone. When one is disabled it is much easier to order on line and pick up in store. Argos are failing ? Due to lack of customer satisfaction”

Helpful Report

Posted 6 years ago

“Robotic customer service. Saw the "think 25" pop up when purchasing a game, and thus asked for ID. No brain power was used to recognise that I'm a 24 year old man with a beard attempting to purchase a game with a rating of "7". When questioned about whether they would ask the same with regards to a parent purchasing it for their child, apparently they wouldn't ask for ID. Because clear proxy sales to children of unknown ages is acceptable, but an adult attempting to purchase without ID is not, apparently. What a waste of my time. Sainsburys/Argos - Taplow”

Helpful Report

Posted 6 years ago

“Extremely disappointed waited in for delivery taking unpaid leave I was text evening before confirming delivery plus website confirmed delivery driver was on way. Two hours into my delivery slot I received a call that infact this delivery had failed and I would not be receiving my cooker. This was a planned unpaid leave day. They then told me they would be re delivering two days later I mentioned I could not take another unpaid leave day on chat they told me if I sent in information about loss of earnings they would reimburse. The day of delivery came and I could not take the day off so asked my son who works for any agency to say he was unavailable and I would pay him money he would have lost and I would claim from Argos. I have now tried to claim the salary lost and Argos are requesting letter from his employer, confirming money loss, after tax, contact at his payroll - due to the way he is employed this will not be possible as he declined work to wait in. Obviously Argos request all this information to enable them to claim insurance on their failed deliveries - they are not thinking about the customer at all and inconvenience and ultimately loss of earnings - I have written now to see their equality policies for customers as now so many people work zero hours, on daily rates, self employed and for agencies and all these customers if they cannot provide information from an employer will not be able to claim for lose of earnings and these are the very customers who probably cannot afford to lose earnings. They have offered me an insulting £20.00 voucher, but this is issue is not about money now but how Argos treat customers when they fail to deliver. Bearing in mind two days have work have been lost. I was also told over the phone they normally only pay the three hour slot of lost earnings . again extremely discriminating I live in London and we commute into work so whole days money is lost waiting in for a delivery.”

Helpful Report

Posted 6 years ago

“Argos welwyn Sainsbury's absalute rubbish no people serving wait wait wait.everytime joke shop”

Helpful Report

Posted 6 years ago

“Will never have Argos deliver again! Paid extra for a delivery slot and they (apparently) delivered an hour before. Only we never received the item although they say it was signed for at my address. So paid £220 for a cross trainer and so far received nothing. After phoning them numerous times they have now told me that I have to ring the police as they can’t look into it any further without a crime number!! Absolutely useless service.....avoid!!”

Helpful Report

Posted 6 years ago

“Will NEVER purchase from Argos again!!! Bought a washing machine online and paid for installation and removal of my old one. Had a 3 week wait for delivery. The night before delivery I received a text from Argos informing me that delivery would be between 08.30 and 12.30 and the driver would be in touch on the day with a more accurate time. I had also read on the Argos website that the driver would call when in route. That morning my elderly neighbour called in distress saying she’d had a fall. As a physiotherapist and more importantly a decent neighbour I grabbed my phone and went across the hall to help her. I was no more than 10 minutes when I received a call from another neighbour saying dhl had tried my buzzer and because they didn’t have my number to contact me - it would have to go down as a failed attempt...and they left! Since then it has been a nightmare trying to get through to speak to someone at the call centre, the staff have been unhelpful and rude and have told one lie after another. Today I was informed that dhl had ‘lost’ the washing machine and it would take 24-48 hours to reorder and I would have another 3 weeks for delivery (and take another day of unpaid leave). I was also informed that no compensation could be given because the delivery had only been attempted once??? An absolutely farce and the more infuriating week of my life. Needless to say I’ve cancelled my order...but it could take up to 5 working days for the money to go back into my account...making it 5 weeks without a washing machine!”

Helpful Report

Posted 6 years ago

“Absolutely appalling shopping experience and terrible customer service. I am normally a happy customer who is very easy to please and loves giving 5-star reviews without being prompted, when simple and basic promises are fulfilled by companies even if something minor went wrong along the way (for eg. a delivery that was 4 hours late, providing they apologise and keep me updated with delays etc, I'll still be a happy customer in the end). I rarely leave bad reviews but on this occasion I have to share my terrible and horrendous experience about Argos who don't seem to have a clue about keeping their promises or delivering the most basic of customer services. Now here's why: 1) I recently placed 2 orders online on 20th and 24th August and never got my 2 × £10 vouchers (I even saw the 'Get a £10 voucher when you spent over £100 advertised on TV at the time'). 2) On the 2nd delivery, of which I also paid a £3.95 delivery charge, I was sent a fitted sheet instead of a backpack. I reported it immediately and whilst the fitted sheet was collected the next day 'at my inconvenience', I am still waiting for my refund of £32.99 for this backpack which was promised to be credited back to my card within 7 days - it is now 21 days and no sign of my refund! 3) I enquired about the 2 missing vouchers and also asked for compensation for this wasted time, picking error and inconvenience and I was eventually issued 3 vouchers. 2 × £10 vouchers which I was automatically entitled to, due to my 2 online orders of over £100. The 3rd was for the compensation for all the above hassle. They issued me £10 for the 3rd voucher but I noticed that 1 of my other 2 vouchers had only £5 credit and not £10. So I had £10 + £5 + £10. I then queried why this wasn't the full £30 by email and they ended up cancelling a £10 voucher and reducing the other one to £5. So now I'm left with £15 in vouchers from an initial £25 when it should have been a total of £30 in the first place! 4) The customer services team have a policy where they prefer one to make contact by phone instead of email. Well I am old-school and prefer to communicate by email so I can have everything in writing and have an email trail to refer to when needed (such as now). This is how I discovered that my refund for the £32.99 was never paid back to me and I would've forgotten otherwise as I have other important things to do like everyone else. I expect my refund by this Friday 20th Septemer. You can keep your vouchers!!! Argos used to be a great company but they have gone down the drain and I won't be buying from them anymore!!! Shocking!!!”

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Posted 6 years ago

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Posted 6 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Flavio GB For companies Your review counts! You reviewed Argos Add photo Flavio 2 reviews 1 star: Bad 2 minutes ago Rong information on produt I buy one mobile to offer my daughter on birthday. Huawei y7. One of the feature that make me buy the mobile was the fact that on argos website say the mobile has 16megapixels front camera! Well the mobile came and has just 8mpx!!! I call then and make complain and they give me back the diference from one produt to the one that is supost to have 16mpx (£30)!! After 3 weeks is still the same information one website and 33 reviews five starts!!!! No one see that is rong information?!! 16mpx camera for 8mpx is really diferent!!! Im trying to review the product but does allow me to!!! I buy in argos for along time and i never had the option to review..... I dont trust argos reviews at all !!! product/8798352”

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Posted 6 years ago

“Well Argos delivery worst experience ever, delivery team was unable to respect they're delivery slot as promised so when I phoned them they've assured me that delivery will take place and just found out 20 minutes later from their website that they've 'doubled' my order then a text message followed saying 'we're sorry but delivery...and so on'.That was tedious to not be able to deliver similar products ordered two days before and just two miles away. I literally needed the wall paint to finish my bedroom decoration that evening,so they've just let you down. I will no go soon to Argos that's for sure.”

Helpful Report

Posted 6 years ago

“Delivery absolute shambles if ordering white goods Failed to deliver in the day due to not bothering to find the address had me up waiting from 7am taking time off work to cancel Help desk didn’t care and wanted me to wait a further week with no compensation”

Helpful Report

Posted 6 years ago

“The work Company ever . helpline tak me 3 h today one worker offer 45 refund second 30 other non refund at all no comunicacion they delivery broken Item . NO RECOMMEND !”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,074 reviews