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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Wanted to return a laptop but refused saying they couldn’t be sure we hadn’t used it. Nice one Argos you got me I won’t be buying anything from you again.
Helpful Report
Posted 6 years ago
Argos what are you playing at, bought rattan 8 cube garden set, wife cut her finger with sharp edges, table legs would not line up and parts missing, so after a week second set delivered today and guess what , this one faulty aswell rubber missing on glass table top and one of the port holes completely covered by bad welding, I’ve waisted over 5 hours putting the sets together, now you can’t pick this one up until next week, not good enough Argos, after shopping with you for many years I will return this set along with my Argos store card,
Helpful Report
Posted 6 years ago
bought an item few days ago and its…😭😭😭 I bought an item few days ago and its faulty... I wanted to return but Argos/A gross said they do not have return address... I cannot return it to a stores as I am not currently in the UK. I really DO NOT recommend Argos as its customer service is SH... So I am now stuck with its sh#tty item.😭😭😭
Helpful Report
Posted 6 years ago
Ordered an Indesit machine through Argos to be delivered within 5 days. 8 days later and hit point messing about without the delivery and cancelling the order I have taken my business to another company with a 48 hour delivery. I have lost a days pay waiting in for hotpoint to deliver. When ordering the machine it did not say it would be delivered direct from manufacturer and not Argos
Helpful Report
Posted 6 years ago
Absolutely useless as a company. Don't know how to run a customer service department. Or a company for that matter. After a sale of a product, its all about them. Don't buy anything on one of their buy now pay later schemes. Due to argos, I was unable to obtain a mortgage, with a full credit rating and deposit. Due to them not undertaking anything properly and then arguing for 4 months afterwards that they were in the right. Ombudsman contacted!!!
Helpful Report
Posted 6 years ago
Poor experience - was sold a used Now TV stick as new. Stick had previously been activated by a previous customer who had used up 30 days of a 31 day sky sports pass. Wasted two hours with Now TV support trying to sort out the problem before it became clear what the issue was. Whilst I got a full refund, the compensation I got was derisory (£10) and it took me half an hour to get it. Can't be bothered to pursue them any further apart from not going to Argos again.
Helpful Report
Posted 6 years ago
terrible service - faulty items returned but not refunded. Contacted Argos many times and spent 2 hours in total on phone and livechat. Staff totally untrained and seems to have no clue what is going on. Argos could not understand why I haven't received payment and promised to investigate. Two weeks later, contacted Argos AGAIN and they still have no idea and AGAIN promised to investigate. Shameful service by Argos.
Helpful Report
Posted 6 years ago
Absolute disgrace, ordered washer with installation package and two days later was informed they made an error and driver could not fit, asked what they were going to do they said " I surges you get a plumber" absolutely appalling, no customer service what so ever, never use them again
Helpful Report
Posted 6 years ago
I’m still siting for my relivery.Last night the man I spoke to said it wasn’t. Sent out for delivery although a text message rated it had.He said I’ll get it todaySpke delivery service not recognising my Yodel code saying it doesn’t exist.Spoke to woman before I checked this myself she did it had been dispatched.I’m sorry but f I don’t receive this item today I’ll be making a formal complaint a I don’t think she has been cautious. In checking the yodel tracking a well.Teps likebthis are spoiling it for people like your been Argos rep who I spoke to last night..It’s like some of you don’t care because the item has already been paid for.I also haveother things I need to do which is wasting my timeI can’t drive bit use a wheelchair.Res excuse this morning sad it was because it had been a bank holiday.I don’t believe her.I do actually work as I’m Of this week.
Helpful Report
Posted 6 years ago
Needed some clarification about a product I was thinking about buying so asked a question. This evening I got an email telling me the question had been answered. It hadn't. And it's not the first time it's happened either. Really annoying. Will go elsewhere.
Helpful Report
Posted 6 years ago
Bought a laptop, not working well. Two weeks outside the 30 day return period, I went to the store to change it. They refused, offering a repair, which would take over 21 days. I called customer services, who confirmed that it was a branch matter and they could not be involved only to mediate they did and the same replies. I was even planning to change it for a more expensive model, they did not want to know. Argos has my low rating.
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Posted 6 years ago
MANY ARGOS SPECIAL Offers do not infact exist. YOU WASTE TIME CHECKING LOCAL STOCKS, NATIONAL STOCKS AND HOME DELIVERY ALL UNAVAILABLE. Just a con trick to suck you in to buy something else.
Helpful Report
Posted 6 years ago
Bought a Amazon Echo Dot and took it out of the box. The next day I returned it to store, and tried to exchange it for Google Mini but said it had been used as been placed on a surface and there was a little spec of dust on it.
Helpful Report
Posted 6 years ago
Argos in Lincoln, terrible customer services. I bought a gazebo yesterday and put it up the same evening but it was way too big for my patio. It was almost big as my whole garden. So decided to get a refund the next day but the two lady staffs one grass stuck on one of its pole. So she told me that I cant get it refunded. I told her that how was I supposed to know that if it way the right size for my patio without putting it up? Then she started telling me all the return policies. But they didn't tell me any of them return policies when I was buying it. I definitely wouldn't have put it up if they had told me the return policies when I was paying for it. So I had to bring this gazebo back to my home which I can never use it and I paid £110 for it. My blood and sweat money gone in vain. When I tried to argue the matter other lady turns up and starts telling me the policies again and she told me that I should listen to her. Basically she was telling me that I should shut up and just listen to her. No politeness or customer handling skills in these two staffs, very unprofessional. They could have talked to me in a polite manner and convinced me in a Proffessional way. Big let down, never buying anything from Argos Lincoln again in my life. I shall pass this message to all my friends and families.
Helpful Report
Posted 6 years ago
Be careful people when placing orders in store.. We’ve waited 6 days for our babies new cot. Phoned them and basically had to give all the details fro our receipt. (Luckily we’re more organised than them) No record of our order. Then told we’ll receive an order number by text in the next 12 hours, Then should be contacted by Thursday to find out when it will be delivered. So just being treat as another order!! Not as a customer who’s been messed around. My partner doesn’t like to say it, but I will. Terrible service by Argos. Should be chasing the order and getting it to us ASAP! Not just having to WAIT some more. By the way, apparently it happens quite a lot! 1 * service.
Helpful Report
Posted 6 years ago
I am disappointed on 3 things - 1) i could not obtain nectar points with my purchase as I have since found out your click and collect on YOUR website does not allow one to obtain nectar points, only if you buy through the nectar website- it is disgusting and I feel cheated. 2. ) I could have purchased the item £10 cheaper at Currys but I always look to Argos when buying an item of value and this time I am absolutely dissatisfied that your price was NOT competitive. I will not be looking to you first in future as I now don't trust your pricing. 3.) Every time I buy a big item from you - magically 2 days later I get a voucher in the post to spend more money. I feel cheated again as rather than at random intervals you automatically send your Argos card customers a voucher to spend to show you actually value your customers, it is only when i have spend a large amount I get a voucher through the post and to add insult to injury - it has a short expiry date. POOR Practise.
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Posted 6 years ago
I've been waiting 17 days for my refund on an item!!! I was told 5 to 7 days depending on my bank...rubbish, my bank has always processed any refund I've had within 72hrs, Argos are to blame! Going to have to phone them for a 3rd time and get told 5 to 7 days again no doubt! I will never buy from Argos again...I'd rather pay more for an item than use them again with all the messing about I've had to do...to get my OWN money back!! Grrrr....
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Posted 6 years ago
Placed order for home delivery. Case for holiday and birthday gift for my young daughter. Ordered in plenty of time and due to work decided home delivery was the better option for me. Delivery day they said arrived and no order. Called to ask where it was told still in delivery company depot. They would re order it and get it next day and to expect email confirning this. Have waited 7 hours to get email and nothing. Call them back and ask what is going on to be told cant get it to me on time for daughters birthday. Going to have a very upset little girl. Rubbish attitude on the phone I do apologise, yeah that still doesn't get my order to me on time. I hope I see refund of my delivery costs.
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Posted 6 years ago
Bought a cooker 15 days ago cuz old one broke down Argos told me up to 14 days delivery still not heard off them so spoke to someone to see wot was happening with it, and get told got wait another 2half weeks this is disgusting was told I'd have it within 14 days,even sold me over for it that's already started for something I not got,I'm struggling with 2 children would of gone elsewhere if I'd known it was going take over a month
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Posted 6 years ago
Don’t buy from them. I bought an item I thought was brand new but contained human hair.... would not use again
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Posted 6 years ago
Argos is rated 2.7 based on 4,024 reviews