Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,067 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got delivery of washing machine, paid for them to take old machine away, I could not loosen bit to disconnect old machine due to arthritis so asked guys if. They could. No they could not do that, phoned customer service to complain I got the most unhelpful girl on ph asked to talk to manager no manager available Result machine left in middle of floor old one still here”

Helpful Report

Posted 6 years ago

“Shocking how dense customer service are. Someone quoted computer says no I 100% agree! An advisor firstly sent me on a wild goose chase after approx and hour arguing that although the item had been bought over a year ago, thus over warrentee! We had only opened an used it for eight! She then accused me of lying and said that you could have used it for longer. Wow. Just wow. We bought a chest of drawers for my daughters room. Although we bought it over a year ago we have only been using it for 8 months. The drawers have literally fallen off! Nothing they can do?! 😡 I didn't even want a new one or a refund, just a new set of runners to try and fix it! Only because the ones used on the chest of drawers are specific to it and we cannot buy. Pathetic! Rubbish customer service, rubbish product (Argos own), never again.”

Helpful Report

Posted 6 years ago

“The delivery was a complete disaster. Following a missed timed delivery the driver miss truthed to us by reporting back he was being unable to contact us although he had phoned us earlier with an eta. They then said they couldn’t even attempt to deliver saying the road was too narrow! Rubbish, we have home removal lorries coming down here. The re arranged delivery was cancelled at last minute. However the next day day it turned up, unscheduled, and the excuse this time was that it shouldn’t have been cancelled. Beware of this company,”

Helpful Report

Posted 6 years ago

“I’ve made order during Black Friday for PS4 Pro Bundle as a present for may nephew. After it hasn’t arrived I’ve contacted Argos support team and after spending almost an hour on the chat while I was redirected 5 times between different departments I was told that their system didn’t record this order and it will be cancelled and my money will be refunded in 5 to 10 days. They were quick to take money out of my account and now I have to wait for up to 2 weeks? Is this a joke? This is unacceptable this close to Christmas. Also all the deals are off now so I also have no chance to but this same bundle in reasonable price which leave little boy without his Christmas present. And what I’m most disgusted with is how Argos advisors handled this situation. I didn’t even get an apology just statement they’re aware its frustrating and trying to minimise such situations. This is not how you deal with customers for whom you just ruined Christmas. Shame on them and I don’t think I will be going back for more of your poor customer service.”

Helpful Report

Posted 6 years ago

“Worst customer service I’ve received in years. Take your money through fast track, the order gets “stuck” or lost, don’t bother telling you and then when you try to collect it, change their story 5 times and refund a week later. all aspects of their service delivery including local store, online chat, customer service and Facebook messenger either misinform or fob the customer off. Then when they finally agree to raising a complaint, say you’ll not hear anything more about it cause of GDPR even though you’re complaining about their procedures and not specific staff. Anyone interested should read the recent visitor posts on their Facebook page to see how much Argos values their customers.”

Helpful Report

Posted 6 years ago

“I bought present from Argos. Arrange delivery for exactly day I need it but I didnt get it. So cancel it and buy in shop another one. Next day they bring it to me, my miss didnt knew and took it. I try to talk to them to return it and get refund. I talk 6 times with different agent and all of them promise to do collection and refund money. But no action at all. Last time they even charge me pick up price but no one come.”

Helpful Report

Posted 6 years ago

“NO PRODUCT - NO REFUND? When you order a product in the Black Friday sale - they take your money then say we are sorry when product doesn't come but half the orders all failed (yes 50 percent of the hundreds that ordered the product) was our fault but don't worry eventually you will get a refund - so the item you want to buy will end up going back to full price (unless you can afford to pay for another even though they have your money) - and you could have got the same deal from a reputable retailer, to me its a scam. No customer service except for sorry you will get your refund eventually - thank you Argos avoid this retailer just another big chain that couldn't care about their customers. Still waiting for refund. Product: Samsung Tab 10.1 tablet - never seen a worse customer service that couldn't care less about their customers or your money they took. AVOID!!!”

Helpful Report

Posted 6 years ago

“Was shouted at and embarrassed in front of a store full of customers in the Drogheda, Ireland. Such a bizarre experience, I only asked a simple question. I've never complained about customer service in my life, but I was left shaken the way I was treated by Caroline.”

Helpful Report

Posted 6 years ago

“Their drivers will lie about having attended, and customer service will do nothing to resolve but give you computer says no answers. An absolute joke. If you want something delivered when you expect it and don’t want to waste a day preparing for it, don’t order from Argos.”

Helpful Report

Posted 6 years ago

“Bought a hitachi tv it has gone faulty Argos have told me it cant be retuned to the store has it as to be looked at by Hitachi first the tv is 6 months old Been on the phone to Hitachi had the run around sending a engineer out poor quality of service may have just bought of the internet cheaper”

Helpful Report

Posted 6 years ago

“Argos are repeatedly sending me texts telling me to collect an order from a store. I haven't bought anything, some bozo has just guessed at a phone number and got mine. 10 texts in a couple of days. Told argos, done nothing.”

Helpful Report

Posted 6 years ago

“Ordered a laptop got deliveres opened box..... NO LAPTOP!!! Raging is an understatement... Phone them to be told need to wait till tomorrow till a special team can look into it. Argos get this sorted”

Helpful Report

Posted 6 years ago

“worst company ever, delivered a double bed to a street next to mine by mistake, let a child home alone sign for it, I then had to pay a delivery man to pick it up from the poor woman’s living room, Argos couldn’t care a less and will do nothing for me. After all this the bed had all accessories missing and all material was slashed”

Helpful Report

Posted 6 years ago

“Delivery didnt show up Online chat advisor said order cancelled but no refund”

Helpful Report

Posted 6 years ago

“Customer Service is horrible. Item paid but missing .. Delivery 2 days no show”

Helpful Report

Posted 6 years ago

“As it was Black Friday I decided to purchase a few early Christmas present the main item being a Huawei MediaPad T5 10.1 Inch 64GB Wi-Fi Tablet for my son who is eight. Later that evening when I came to open the plastic Argos bags I was horrified to find that the Huawei MediaPad was in fact a second had unit, a return or had been on display at some point in its life before it was delivered to me. What made me so angry was who ever sent this item out for delivery thought it would be acceptable in the first instance, there was no cellophane, the box was dirty, and it looked like it had been purchased from eBay for £10. How could I possibly expect to give this item to my son as a Christmas present I was appalled at this level of service and will never use Argos or Sainsbury's again. Mike Coupe should be ashamed that his customers are treated this poorly”

Helpful Report

Posted 6 years ago

“Faulty dishwasher which I've rejected as not fit for purpose sold. I've had for under 30 days and installed by a professional plumber. Didn't work, Argos will not respect my consumer rights so now have my mp, MEP, trading standards, BBC watchdog and rip off Britain involved. Meanwhile I have a non functional dishwasher in my small kitchen, useless and unable to fit a new one”

Helpful Report

Posted 6 years ago

“Worst customer service ever tried returning a laptop purchased online to their local store. Sales assistant flat out refused stating they don’t have to accept a return, manager backed her up. I called their customer service and they said they should accept returns so long as original packaging and nothing installed, it was brand new it was just too small and slow for me. The rudeness of their Hamilton staff totally put me off and I think they fake positive reviews on items as the same laptop I bought had 3 stars now it has 5 with all reviews from the last 3 weeks very suspicious”

Helpful Report

Posted 6 years ago

“If you want to be accused of lying because of under trained staff shop at Argos If you want an unprofessional patronising manager shop at Argos If you want mistake after mistake by staff shop at Argos If you want to run about and do undertrained staff’s job for them shop at Argos If you want your compliant ignored and swept under the carpet shop at Argos If not just use amazon , Argos join the stats why the high street is failing N.B Argos complaint number 16161971 is going unnoticed”