Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Item that I should not have paid V A T on but I was charged V A T |||||I was promised by Argos Nantwich I would get the VAT back but after 8 EIGHT weeks I have still not rfeceived it No more shopping for me at Argos”

Helpful Report

Posted 5 years ago

“Will never order online from Argos again. Ordered a kitchen cabinet, waited over two weeks for it to be delivered and I had no choice of delivery date or time. Because I work I asked them to call 1 hour before delivery to arrange for someone to be there. I was told it's their standared procedure. Got a missed call at 1pm on delivery day, ran out of work to called back at 1.04pm thinking it was the driver but was connected to customer service asking for order number, by the time I went back into office and called back at 1.20pm. I was told the driver had left and I will have to wait for him to contact me and arrange another deliver date. After waiting over 2 weeks. Argos can't expect people to wait at home all day for their delivery. Very annoying.”

Helpful Report

Posted 5 years ago

“I have heard so many compliments and actual arguments at Argos in Anlaby Hull it's ridiculous but I found myself in one. The customer service is diabolical, what happened to Argos?????? I will never ever shop at Argos again and neither will my family! I'm so disappointed in Argos, a company I spent thousands in over the years. Bad bad service.”

Helpful Report

Posted 5 years ago

“Very bad experience after my MSI laptop stopped working. I went to the store and they told me it's not their concern because the insurance policy with Argos is for only 1 year. Second year is covered by MSI which is a ghost. Terrible considering I went with my laptop exactly 1 day after the 1 year insurance expired. I explained to the employee that it stopped working days ago not this morning but... And two months now I wait for MSI service to reply and PAY MY ARGOS CARD FOR A LAPTOP THAT IS NOT WORKING”

Helpful Report

Posted 5 years ago

“Poor quality service and lie. We ordered a sofa and paid for delivery between 2 and 6 pm. We received information that the courier will appear exactly at 2pm. So I had to left work earlier to be on time and be able to pick up the sofa. Unfortunately, moments after I left my workplace, the courier called to my partner that they are already in our village and they wanted to deliver it now, which meant at 1 pm. My partner said that I am not at home yet because they said it will be at 2, but also said that I will be soon because I already on the way. They didn't even gave us a moment so that we could deal withe their changes. The courier had two other deliveries in the same small town and could simply come back to us after it. I was at home at 1:15pm and I didn't find anyone here. However during the time I came home my partner called the customer service and the lady informed him that the courier was already there and that we were not at home. And supposedly he waited 10 minutes. And the conversation of my partner with this woman did not last even 10 minutes so it is simply impossible that he came and waited 10 minutes or more in the meantime. But ok. So I called the courier and asked where it is or what time he will be here. He said that he was informed not to come to us today. But the customer service lady said it's only courier decision what time he'll come and it's his decision if appeared earlier. Even if we paid and be prepare for it from 2 pm, I left job, I lost money etc... Then the courier says that it is not his decision and that he only do deliver at the time they (someone from office) ask him to do it ... So it looks like no one is responsible for anything! They both lie. Very unpleasant people, rude and unable to talk. In addition, the courier told me that the delivery should be from 1pm to 3pm but obviously I have evidence that we paid for delivery from 2 to 6 in the afternoon. My partner after 1pm tried to contact the courier and let him know that I was already at home and it was maximum 10-20 minutes after they called to my partner. So I'm sure they will still in our town. But the courier rejected his connection... He pick up the phone only from my number because he did not know this number before. Lie and lie and over and over again. Because of this company I lost money for leaving work earlier and I expect it will happen again and they will never on time - because they gave us money for delivery back. So it looks like they are planing to do it again and again and then charge us every time for delivery... Of course we didn't want this refund but we just wanted the service we paid for. But it's tooo much for them! This is ridiculous that they have a option on their website and you're able to choose the delivery hours if they not planing to be on time even if they could be! Such a lazy people and liars. I think I should inform the Trading Standards Services or Citizens Advice Bureau about customers service because there is no point to delaying and begin fooled again and again. Oh sorry, I forgot to add that the courier disconnected without saying goodbye in the middle of the conversation. So I had to call twice and he treat me that way twice.”

Helpful Report

Posted 5 years ago

“Delivery. Alan - appalling attitude, intimidating delivery man. No overshoes to make delivery of a sofa and refusal to remove outside shoes, which i understand is due to weight of item, hence understandable. On enquiring as to options, nonchalantly told to rearrange delivery. On enquiring if this was normal and if i rearranged would the next delivery ensure overshoes were available, appalling, intimidating attitude was experienced, descending into heated debate regarding my enquiring in the first instance.”

Helpful Report

Posted 5 years ago

“I placed an order like 5day ago and the item still hasn’t came yet and I paid extra money for next day delivery it hasn’t still came through 😤😡😡🤬 I hate Argo I suggest that don’t buy any thing from Argos it has terrible service and overall is terrible I am disappointed of Argos I will never shop from Argos again in my life eBay is way better that this which has a ‘free‘ delivery and its quick and fast .🤬🤬🤬😡😡😡😡😡😡”

Helpful Report

Posted 5 years ago

“Did not receive a statement called customer services who informed me I had a late payment charge so my product cosing £24 ended up being £37. I always pay the whole balance when due. Then was told my statements were suspended due to late payment. I always had paper statements but they decided to change it to online without telling me. I thought it had been added on to buy now pay later. Very unhelpful and the fact I have never missed a payment in years and it was obviously a mistake counts for nothing.”

Helpful Report

Posted 5 years ago

“One of the worst and if you suffered from bad customer services and behaviour then if you dare moaning they will just ignore your request for information request and for your details to be removed. They dont care to a point when they will just have to be sold or simply disappear.”

Helpful Report

Posted 5 years ago

“The website is rubbish. I'm really sick of finding something I want, putting it in the basket and going through the whole process only to find at the end that it not available, not only that, but turns out its not available anywhere, what is going on? On another note, I've just tried to buy a piece of furniture to find out that I cant pick it up anywhere and the earliest home delivery (I've now got to pay for by the way, because I cant pick it up) is 10 days time, again what is going on. Why would I do that when I can buy something similar somewhere else and just put it in the boot. Poor, very poor.”

Helpful Report

Posted 5 years ago

“Appalling customer service - purchased mobile phone - member of staff did not set it up properly with the result it was permanently useless - when I tried to get a refund the response was along the lines of tough luck - Only when I went balistic did they give me my money back - worst shopping experience ever - Don't even go there - rude and aggressive staff”

Helpful Report

Posted 5 years ago

“The most appalling customer service ever. I bought a mobile phone which I was unable to set up. Took it back to the shop where they set it up. Could not use mobile as I didnt have the PIN. Went back and told me I should have got the PIN when setting up. As there was no PIN the phone was useless and they refused to refund. Only when I became angry did they refund the money minus £20 - so 3 trips and £20 down - dont go to this place - they are rude and aggressive and you have to fight for your statutory rights”

Helpful Report

Posted 5 years ago

“Been trying to get a refun d since 22nd August Three letters sent all completely ignored very , very rude and arrogant compant will NOT deal with them ever again Eric Banks”

Helpful Report

Posted 5 years ago

“I had booked for my item to be delivered to my workplace between 12-4PM. I got an email that morning to say it may be delayed up until 6PM. I contacted them to say my work closes at 5PM and my goods needed to be delivered beforehand and the lady told me she would pass that on. Still no word of delivery so contacted again and was told it would be delivered within the next half an hour. Still nothing so contacted for the THIRD time to be told the driver had “ran out of legal driving time” and I would have to reschedule my delivery... which was a week away. So I am having to wait an extra week which I think is pretty poor customer service. Hopefully won’t be disappointed once it FINALLY arrives.”

Helpful Report

Posted 5 years ago

“Do not use this company . They treat their customers to rude staff and make you sort your own problems out. Its taken me 2 weeks to get a refund sorted promised on my visa card. Instead they sent a gift card which i will not use as this company is a disgrace. I still don't have the gift card this was not what was agreed but they did it anyway out of spite .or the refund. They did not call me back when promised and have given no incentive to use them again. Quite frankly a disgrace. 2 weeks of phone calls and they don't care.”

Helpful Report

Posted 5 years ago

“I bought a breast pump at Argos and when it arrived, I can not use it bc it was very very weak, I can not took any milk out. I brought it back and need to refund but they required me that unused for refund. The problem is how can I know it doesn't work very well if I don't use it. That not fair”

Helpful Report

Posted 5 years ago

“Argos hoover review A soul destroying experience, 3 weeks of absolute hell just buying a simple washing machine. We bought a hoover 13 kilo washing machine, once it was installed by the Argos engineer we followed the instructions and downloaded the app and was told to scan the barcode, this is when things started started going downhill. Firstly the machine wouldn't recognize its own barcode after 20 attempts. We went back to the store asking for a refund and was told we could not have one untill the engineer had diagnosed the fault. We ordered another machine hoping that this problem was a one off and was told that the new one would be delivered as soon as the faulty one was taken away. We heard nothing for a while , went back to the store and was told that there is nothing on the system about the second machine that was purchased and was told that the person that served us was not in today. We were told that because it's a telephone order, thats the reason why we wasn't given a receipt. Decided to contact trading standards as the customer service we are getting is disgusting with Argos representatives actually leaving us on hold and never returning to the call after 25 min. The engineer finally arrived from hoover and told us that the reason the original machine wouldn't recognize its own barcode is because the developers of the hoover app have not updated thier software to recognise its latest batch of machines. You would have thought someone in Hoover's multi million pound organisation would have picked up on this. By the way we are still getting the cold shoulder from Argos about the payment we made for the second machine and it doesn't seem as though they are going to contact us. Conclusion. You see ads on the TV for companies such as Hoover and Argos and images of this great experience you will have shopping with them. I can tell you that in this case it's been enough to put me off these people for life.”

Helpful Report

Posted 5 years ago

“My order 249229874 was due for delivery on the 8th October. I did not receive an advanced phone call as promised. However I did receive a call during their delivery to say the vehicle was too large to get through but they would sent out on a smaller vehicle hopefully the same day. As I had not heard anything I chased for two days but no news. Finally I phoned customer service who told me that I I would need to reorder but was then told there was no longer any stock. So what happened to my item? Finally I was told they would refund my money but before I could ask how long that would take I was cut off! Great customer service??”

Helpful Report

Posted 5 years ago

“I paid £3.95 for delivery as I need the items urgently for a marathon I am running. Unfortunately something came up at the last minute and I was unable to come home for the delivery. I tried ringing the driver but could not get through for some reason; I believe my phone is not functioning properly. My parcel for some reason was left with a neighbour, which was not agreed. I later find that the Airpods are not in the parcel or anywhere to be seen. I am extremely confused as to why the order would be left with a neighbour when I never agreed for this to happen. I would much rather the order was taken back to the store and I would try and find a time to come and collect it eventually. A neighbour will never know what they are signing for, so the fact that you have a signature for this does not count for anything. If I wanted my delivery to be left somewhere or with my neighbour then I would have wrote this on the 'special instructions' section when I was ordering. Therefore it was wrong of Argos to make that decision on my behalf based on the fact that it is probably more convenient for the business. The various team members I have spoken with at Argos via the live chat have been quite unhelpful and at times VERY rude actually. I have also tried e-mailing Argos but they are choosing to ignore me. I am extremely disappointed that for such a reputable company in the United Kingdom, they can treat their customers in such a way. Leaving my items with a neighbour when it has not been agreed, is a breach of the consumer law. Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it. As per Argos' terms and conditions too, "3.3 Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you. Our delivery driver may take a photograph of your address if you are not home to receive a delivery" - they are in breach because I did not nominate my neighbour to accept my order, so why on earth would they do this? I can't even begin to explain how upset I am by this whole situation - it is incredibly unfair & Argos has just lost me and my friends/family as a customer.”

Helpful Report

Posted 5 years ago

“Given delivery date - all day (7am to 7pm) and waited in. No one arrived with my delivery. I called at 6pm to be advised that the order was with DHL and it was LIKELY that it would still be delivered as stated. Nothing arrived and no call to say it had been delayed. Called DHL and left 5 messages to return me call - no one did. So I have paid for a fridge freezer and have nothing to show for it! Called Argos again this morning and they are just advising that it is with DHL and they will likely contact me!!! Given DHL's appalling service yesterday, do I dare expect them to contact me today .. not likely!!!”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,024 reviews