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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Over a week still no voucher code or confimation email after spending £223 with fast track . 3phine calls 3emails , poor customer service discusting service considering going to trading standards
Helpful Report
Posted 10 years ago
Well what can I say only I'm sorry I ordered any large item with Argos. I ordered a mattress to be delivered on Monday 23rd Nov 15. I waited in all day as they said delivery between 12-6pm. I received a phone call from a lady called Simone who said unfortunately my mattresses will not be delivered today as the driver had worked over his legal driving hours??.. I asked when they would be coming with my mattresses as it was really bad to let me know at 6:40pm after I had waited in for them the day and hours they said they would come, their response was they would call me back in the morning with another delivery date. I waited for a phone call all day until it got too late so I called them to ask when they would deliver my mattress they said it had already been arrranged between 12-6pm on Friday 27th Nov 15, but this had not been arranged by me as we are all out at work that day??.. "I cannot believe Argos made up a date to deliver my item without contacting me beforehand? They then said they would call me back that evening to arrange another date that was convenient for me?..I did never received another call from them so once again I tried calling them and was put in a queuing system for 1hour 45mins. I am now without my mattresses and they have taken the money Inc delivery costs from me. I just want my money back now as I have been given false information and they have robbed my money. I have no other choice but to get in touch with consumer rights to try and get my money back. Please think before you order any items for delivery from Argos they are liers and cheats!! I'm never using this company again.
Helpful Report
Posted 10 years ago
Ordered a mattress, given delivery date and time, Tues 24th Nov 10.00 to 2.00pm waited, received a call 11.00am "will arrive before 2.30pm", didn't arrive, 2.45pm placed a call to determine delay OH! we're 3 hours behind sorry, confirmed delivery at 5.00pm to 6.00pm, went out to ok time off with boss, got home 4.30pm, been and gone "delivery failed", next delivery 2nd December, your joking!!! what a waste of space this company are, cancelled order told them to shove it, OH! It will be 5 days before you get your refund??, # I advise if want something for Christmas steer clear of these clowns they couldn't deliver snow in a blizzard!! Happy Christmas everyone.
Helpful Report
Posted 10 years ago
I will never buy anything from Argos again. I usually buy Christmas presents and vouchers for family and friends, but after a recent experience will never again. I sent back a scratched mirror on 4 September and am still waiting for a refund. After numerous emails and phone calls still nothing. They are now ignoring any questions to them regarding this. When I have phoned each time they click click on the keyboard and tell me it has gone through, but it has not gone onto my account. Please please be aware they take your money but DO NOT wNt to refund it.
Helpful Report
Posted 10 years ago
Really an awful customer service. I do not even know how they are still in business. I bought a hoover, it was not available so I had to wait for it to be delivered to store after 3 days. I collected it went home(mind you I have to walk 15 minutes with a massive box), only to open it and realise that is did not have the correct parts. I called customer services after 50 minutes queue a very rude lady tells me to take it back to store, I asked to speak to a manager she took my number and promised to call back. it has been 5 days and I am still waiting. I called back again and the queue was 20 minutes so I hang up. Can you please SOLVE MY ISSUE? WHO AM I SUPPOSE TO TALK TO? THIS IS REALLY UPSETTING.
Helpful Report
Posted 10 years ago
Ordered 2 items from Argos today delivery 7-10 tonight last delivery ded on 10 thank you argos
Helpful Report
Posted 10 years ago
I have been on hold for a total of four hours today, no way can they be that busy, how on earth am I supposed to return my item if no one answers !!!!
Helpful Report
Posted 10 years ago
Used fast track for the first time today and let's just say it will be the last. So much for get your items as quick as 60 seconds, it took over 5 minutes and the item was damaged, I was told come back tomorrow to which I asked just to have my money refunded, that took another 5+ minutes to find someone that could do the refund! I'm honestly sick of Argos and will do my best to avoid from now on.
Helpful Report
Posted 10 years ago
I have just been to the Argos shop on Wheatley hall road, Doncaster. After proceeding with a fast track order and having an email and text to confirm that the order is ready to pick up, I went to the store which was clearly very busy due to under staffing. I stood in the FAST TRACK queue for 20 minutes with 15 of them no member of staff there and me wondering if I was in the right place. Eventually when I was served I was then met by a member of staff who pretty much had the attitude of tough and told me that the item wasn't there. I then explained that I had confirmation to which she just said there is a glitch in the system and nothing there can be done about it. After traveling nearly ten miles to pick this item up and waiting for the time I have I feel it is very poor service from Argos
Helpful Report
Posted 10 years ago
every time I order from argos they mess up the delivery - this has been my experience for 30 years or more and I only very occasionally use their home delivery service because it never happens! earlier this year they left my 80 year old dad with no birthday present and this weekend the delivery due Saturday had still not arrived at 9pm on Sunday. call centre queue is over 40 minutes, I got fed up and hung up. WHAT IS WRONG WITH THESE PEOPLE? yeah, believe me the problem is they don't give a flying s*** about customers, they take your money and then they are done. NEVER AGAIN. Take some advice, if you need something for a birthday or Christmas, DO NOT ORDER FROM ARGOS because I can guarantee it will NOT ARRIVE>
Helpful Report
Posted 10 years ago
Well today i tried the fast track at the argos in rugeley Staffordshire it started as a desaster because I didn't receive my email with order number but two lovely ladies Jane an jo (staff) saved my day thank you very much sorted the problem out promptly and I got my purchases thank you very much what could of been a complete nightmare was saved by two ladies who did there job fantastically
Helpful Report
Posted 10 years ago
Customer services inefficient,incompetent, dishonest, unhelpful and rude. Waits of between 17 and 38 minutes to reach an agent. Lewes store staff, especially Kayleigh, helpful, polite, friendly and efficient. A refund of over £300 not processed by customer services who have continually disseminated and failed to return calls still not received 2 weeks later. Customer service e agents just can't be bothered. Now opened a PayPal case to recover my money. Seems to be the same call centre for whole group, including Home base which also was grossly inefficient with online order. I am now an ex- customer of both.
Helpful Report
Posted 10 years ago
Did online purchase for 2 ceiling lights to be fast track delivered between 1400-1800 (purchased at 0930) it's now 2230 and no word , tried to call customer service but they don't answer. SHAMBLES OF A COMPANY.
Helpful Report
Posted 10 years ago
The fast track service is a load of rubbish! I placed my order at 9:20 am to be delivered same day between 7 and 10 pm, it didn't arrive and I wasn't informed that it wouldn't be arriving. I had to rearrange for the next day which is no use when you are ordering something you need for the next day. I then did click and collect only to find the money had been put into a holding account by the bank but my order had vanished into thin air. Argos customer service then hung up on me 3 times, told me twice that the money had not been taken out of the account and the final time informed me that it would just sit in the bank holding account. I would have to speak to my bank to get the money returned to my available balance. I also spent nearly 15 minutes on hold in the final call which has added to my phone bill! Absolutely disgusting! I'd like to tell argos where they can shove their free £5 voucher! I wish I hadn't bothered spending nearly £100 with them now. On top of all that I've bought bedsheets that I had to return due to the material being stitched at an angle!!! Generally if they're not selling you rubbish, they're treating you like it. I will never shop with argos again!
Helpful Report
Posted 10 years ago
Tried to order a washer/dryer on line, went through all of the procedures and waited for my order confirmation - nothing! Can't contact anyone because they are all busy! Even went to the local store to try and sort things out, they couldn't contact customer services either, A truly shambolic way to run a business
Helpful Report
Posted 10 years ago
As a few others have mentioned there fast track service is complete rubbish . I ordered on a Monday around 12pm for delivery same day between 7 and 10pm . I had my confirmation txt and email I waited and waited and by 945pm I knew nothing wouldn't happen . Next thing I know it's 10.06pm and I get a txt saying we tried to deliver ..... er !? Really I was by my front door the entire time. Tried contacting several times. Have sent of 3 emails and no response . Next thinf I know it's 8am in the morning and a delivery man without a care in the world with my item . Nothing no apologies and nothing from argos. They have absolutely no customer service at all
Helpful Report
Posted 10 years ago
Went into argos to order my sons pooltable, which I knew was £8.95 delivery only. I ordered other items as well and thought I'll have them all delivered together rather than carry them around, the other items were a football and a watch, which i could of taken with me. I checked my receipt when i got home(my fault i know) and they charged me an axtra £11.04, as they were coming from different warehouses. Tried phoning customer services for 2 days, kept saying high demand phone back NEXT WEEK. Emailed with no reply. Shop didn't want to know, you would think the girl behind cash desk would of had the sense to let me know. What a cheek and a rip off.
Helpful Report
Posted 10 years ago
How can Argos be so busy that at opening times you are put on hold because they are too busy. It is Tuesday at 8am and I am being told to call back next week!!!!!!!!!!!!!!!!!! Disgusting! I have tried 8 times to get through.
Helpful Report
Posted 10 years ago
I went to castleford branch today to buy some presents not knowing what to by my mother with having memory issues at the moment but they was a lovely young lady with dark hair in her 20s who helped me and I'm so great full for her help I would definitely be returning to this store just because all the staff are friendly.
Helpful Report
Posted 10 years ago
DO NOT BUY FROM ARGOS THEY ARE FRAUDULENTLY TAKING PEOPLE'S MONEY FOR ITEMS THEY DON'T HAVE TO SELL ..absolutely appalling service from Argos....ordered large item over 4 weeks ago with confirmed delivery date and time...waited in all day no delivery. Got a text to say don't wait in as item will not be delivered! Contacted customer services who were very unhelpful and was told had to wait another 4 weeks! !!
Helpful Report
Posted 10 years ago
Argos is rated 2.7 based on 4,067 reviews