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Argos Reviews

2.7 Rating 4,076 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,076 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Had an undelivered item which was bought in the Black Friday sales, tried emailing several times but no response, also tried twitter, again no response! When I eventually got an automated email they gave me the link to their live chat, well that was pointless. Tried god knows how many times. Never worked! 3 days later they reply on twitter saying my item was out of stock! Thanks for the email or telling me that when I ordered or when delivering the other stuff. Now the item is double the price!! Crap customer service.
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Posted 10 years ago
Customer services very very poor and put the phone down after speaking to them after a minute... Managers and directors please take note!! A big company like Argos is upsetting lots of customers who have bought from them for years and fast getting a bad name. Shame
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Posted 10 years ago
It's all about how much money Argos can make they don't care about the customers. We ordered a fridge because ours no longer work the only available delivery date was over a week away thats fine we managed to get time off work which is our busy time of the year in work. Argos called and left a voicemail saying they can't deliver on that date. After waiting almost 2 hours on the phone to speak to someone. They gave us a new date but can't promise that will come on that date. That date is over another week away. So that's a day off work waiting for something that might not turn up. Customers service isn't important to them. Wish I read these reviews before ordering anything from Argos. I will never order anything from Argos again. Especially when they said it can take up to 5 working days for the refund to go on. I feel trapped to them pay for goods and a service and all you get is hassle and stress. Such a waste of time and money they can't grantee anything.
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Posted 10 years ago
bought a sony 32 inch tv for our static caravan, when i unpacked it i realized it was a little bit on the small size, so decided to take it back and exchange it for the same model but the 40 inch version (which i was prepared to pay the £80 extra) under their 30 day refund policy that argos operate,to my horror argos would not do the exchange because i had unpacked the tv from the packaging,i am now stuck with the 32 inch tv.i will never shop at argos again,moral of this story be very careful when purchasing a tv from this shop as you wont be able to exchange it if you opt for the wrong size tv.
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Posted 10 years ago
very very poor customer service! do not order from them! so frustrating. Hours on hold to get a refund for an undelivered item. when I finally got through they hung up on me after 1 minute!!!!!!!!!!!!!!! not happy.
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Posted 10 years ago
the costumer service is disgusting. i oredered for delivery on 29th nv, it didnt arrive, i have spent approx 164 mins on hold and has eaten into my mobile phone credit. when i fiannly got through to them i was told that it had been re-booked for the next day. well suprise suprise it did not arrive. so i rang again and asked to be put through to a manager, i was put on hold and then hung up on! so ringing them back again i was then told that they had a backlog of deliveries and that they had lost all traces of my order. i was offered a refund for the delivery charge and when i asked to be put through to a manager again i was told that they didnt have managers because they were just a call centre! My advice to everybody is: DO NOT USE ARGOS HOME DELIVERY.....
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Posted 10 years ago
I purchased a TV on line and requested a receipt. 2 days of constant phoning and emIailing . Still no reciept. They transfer you and then hang up. Useless. I am sending item back. Worst customer service in 20 years of buying
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Posted 10 years ago
If anyone has any sense do not order from Argos, they are absolutely terrible!
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Posted 10 years ago
Firstly may I start this review by stating how disappointed I am with the service I have so far received from Argos. I placed an order on Saturday 28th November 2015 for 2 x Amazon Fire Tablets, 2 x Cases and 1 x Ipad Mini 2 to be delivered on Monday the 30th November 2015. I waited at home all day Monday for my delivery and it didn't arrive. I phoned the customer services phone number T: 0345 640 2020 to be kept on hold for over 1 hour being told time after time that my call is going to answered shortly, with severe frustration I put the phone down. I phoned back this morning 1st December 2015 at 09:30 to be put on hold again for 55 minutes before putting the phone down. I tried calling again at 11:00 and again no answer apart from that stupid annoying message that my call is going to be answered shortly, hence I'm now trying to get answers by email. What a totally useless service the offer.... It is my Son's Birthday today and the Ipad was for him, can you imagine my embarrassment and my Son's disappointment in not receiving his promised Birthday gift today? I paid for delivery at a promised time, I have spent a stupid amount of time holding for someone to answer my telephone calls and have been left with total frustration in placing this order with Argos, I do not feel like a valued customer. Argos have over promised and under delivered with the service they have offered and I am left in "Limbo". Information and updates are the key to good customer service and overall customer satisfaction of which I am still trying to find from Argos. You have been warned!
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Posted 10 years ago
Been on hold for over an hour and I am then cut off - truly exceptional customer service! If they are struggling to answer calls please let us know expected call wait times.
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Posted 10 years ago
Would not recommend placed order fast track 27th it is now 30th and still no delivery 4 delivery times and no show hours on the phone with no answer only music cannot believe how poor this company's service is so frustrated with waiting to no avail shabby poor that's polite
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Posted 10 years ago
Think twice about hone delivery! Ordered clothes airers which were delivered at the times stated. Lovely delivery man. Found one if the items were damaged but delivery man said u needed to contact the company. U emailed them the same day with the order number but received a message saying they couldn't locate my order number from the email. Emailed order number again and 2 days on, still no response. Went to store but advised the need to contact by phone. Called and have been waiting nearly half an hour. Hung up and writing this review!
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Posted 10 years ago
Everytime I visit Doncasters Wheatley Hall Road branch there are massive queues, and only one till running. I went today and walked out, it was ridiculous. I think they are cutting staff related costs to try and and be more reosonable on prices, but this doesnt give good customer experience. It used to be ok, but I will look to shop elsewhere before resorting to Argos in future. Also, the new system theyve introduced in other Stores, such as Rotherhams Parkgate is a backward step. There are no catologues, no lit up numbers to show when cashiers are free and no place to sit when waiting. One cashier deals with at least 2 customers at a time, and you find yourself cramped up. Whats going on Argos?
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Posted 10 years ago
Blackpool town centre Argos had poor customer service and staff on the collection point were simply rude and condescending. I left feeling agrevated by my experience definitely not going to that store again. Training clearly needed.
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Posted 10 years ago
Excellent service received every time we have used home delivery.
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Posted 10 years ago
Ordered amazon fire on Fri to be delivered between 7-10pm it didn't turn up .phoned sat morn said it would be delivered between 2-6 pm I phoned customer service about 4.30 to see if item was on van man on the phone tried to phone store (gypsy lane Luton) but they weren't answering said he would phone back .i phoned again at 5.30 only to be told item not on van! .the original man phoned me back to tell me no deliveries were being made due to distribution problem at no point on sat was there any communication I have cancelled my order they said it would take 5-7 days to get money back quick enough to take it .it seems to me they cannot cope with the volume of orders will not use them again
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Posted 10 years ago
I recently purchased a product from Argos and was promised next day delivery. Unfortunately i did not receive it the next day. I was forced to stay at home waiting for a parcel that was not coming. I only found out that Argos had not yet dispatched the parcel until i contacted Yodel. Argos should not make promises if they can not deliver. I rather have been told it will be delivered after 5 days and get it that day rather than waste my day waiting for a parcel. Very Disappointed with the service. On trying to contact the customer service of Argos i spent over 45minutes on HOLD and got fed up and just hung up. Surely no company can be that busy that a call can not be answered in 45minutes. Would not recommend shopping with Argos online, very poor service. Probably the worst service i have ever received.
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Posted 10 years ago
why dont argos answer the god damn phones
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Posted 10 years ago
Unutterably rubbish. Used fast track, told it was in store and it wasn't when went to collect. Everybody blamed by Argos, except themselves, told it was left off the delivery, not delivered, it was delivery company. The manager of the store said delivery dates were estimates, even when the wording shows it was a) in store and b) available to collect. Unreliable, unwilling to fix a problem, extraordinary lack of interest in a customer.
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Posted 10 years ago
Ordered bedroom furniture three weeks ago got my date and time slot only to find on morning of delivery 0720 got a phone call that items not in stock so frustrated suppose to be next Tuesday but looking at peoples reviews here guess its going to be another wasted day off
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Posted 10 years ago
Argos is rated 2.7 based on 4,076 reviews