Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,076 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“Had massive issues with the delivery of a 4k TV, but after 40 hours of calls, two refunds (after 3 weeks), and no sign of the gesture of good will totaling 63.95 (still waiting on this), I still have faith in Argos. The customer service was excellent, except for 2 agents and 2 managers who lied to me and fobbed me off, the rest were great, so I cannot fault the individuals who are working with a badly implement system (fast track). Remember they are human beings and you do get muppets in all organisations. The vast majority of staff at Argos are great, professional and caring, so please think about that....................”

Helpful Report

Posted 10 years ago

“The staff at New George Steet in Plymouth are great. The best was Katie, she helped me find my item by going through all the details and made me realise that getting the breakdown care was well worth it. Best Argos experience ever, would happily go back to this store just to be served by her.”

Helpful Report

Posted 10 years ago

“I reserved a heater online and collected it the following morning (round trip of 22 miles). The chosen model was the 3kw DELUXE--with ELECTRONIC CLIMATE CONTROL. This feature was the ONLYy reason I purchased--wanted accurate on/off settings for heater activation. Only the DELUXE model had this feature, the standard one being without. Online description and model and catalogue numbers were clear. When I got the item home it turned out to be the STANDARD model. I returned to Argos (another round trip of 22 miles). There I was served by a member of staff who insisted I was wrong and that the right model had been supplied. He looked up the cat number in the hard-copy catalogue and confirmed this: the model did not have clinmate control. I asked him to check online as the online description was different. He checked on his internal computer system and again told me I was wrong. I was becoming more and more frustrated. So I asked him to remove the manual from the box, which confirmed that the model I had was the wrong one. Only after this would he understand. I asked for the correct item I had bought. It was not in stock. I asked for a refund to my credit card and this was grudgingly given. Having wasted 44 miles and four hours, I asked if he had any comment (I was looking for a simple 'sorry' as Argos had clearly messed up their cat nos and had not matched online display with the proper no.) He said 'no comment'. I suggested coldly that all I wanted was a simple apology. I received a cold, insincere 'sorry' and left. I was asked for feedback online and gave a bad review, confirming that I would like someone from Argos to contact me (I didn't want any other poor suckers to get caught in the same way). Needless to say, two days later--no reply. Diabolical service and hopelessly inefficient system. Don't think I'll ever use Argos again.”

Helpful Report

Posted 10 years ago

“placed an order online to be collected at my local Crayford branch, and received an email and text message to tell me it was ready to collect...however, when I went to the store the very rude girl behind the counter said "come back tomorrow"...to which I said no as I'd been informed that I could collect. She then messed about with her computer and said "it's cancelled" (not explaining why she told me to come back tomorrow!) Not the first time it's happened and this store are always rude. Will NEVER shop with argos again, and I'll be telling this to anyone who'll listen so they don't shop there too.”

Helpful Report

Posted 10 years ago

“I am actually reviewing the Argos Review system not the store itself. There are several problems with it: 1. You have to be invited to leave a review. 2. When you are invited to leave a review it is done by email shortly after your purchase and therefore probably before you have had any problems with the purchase. It is not possible to update these reviews later on. 3. If you simply pop into a store and purchase an item there is no way to leave a review 4. Argos vets all reviews before publishing those it finds acceptable. Keeping the above in mind I now pay very little attention to Argos reviews”

Helpful Report

Posted 10 years ago

“Bought a TV home delivery,turned up broke am know waiting for the 6th day for it to be collected. Can't have my money back until they pick it up. Very bad service will not use argos again.”

Helpful Report

Posted 10 years ago

“I placed my order on 1st Dec. I was expecting someone call me to arrange a delivery in 48 hours. No one called.A week after I called to the Argos to find out where my order is. I have been told their supplier will contact me in 48 hours but no one called again .I was keep chasing them however end of the day because of my fault delivery sent back . Very bad customer service. Frustrating...No communication at all.”

Helpful Report

Posted 10 years ago

“Awful delivery service - arrogant delivery men wishing to impose delivery before the time agreed and notified by text. No interest in making the customer happy - just interested in the customer cancelling the order so they do not have to wait in the area until delivery time. Complete non sense for customer and loss of business for Argos.”

Helpful Report

Posted 10 years ago

“I got my items on an Argos card for my son's for Christmas as I couldn't afford to pay it out right and due to the floods at the weekend they were ruined. Explained my situation to the shop at Kingstown Carlisle and they just brushed it off and said use your own insurance the problem there is they weren't in my house at the time and it wasn't like the whole of Carlisle asked to lose there processions and some have lost their jobs never again will I ever use this company again.”

Helpful Report

Posted 10 years ago

“Can anyone explain to me how the Argos Fast track system is Fast Track? Twice I've ordered on-line to collect instore using the 'Fast track' system and twice I've waited a lot longer than people who have had to look through the catalogue, q to pay then wait for their collection. waste of time.”

Helpful Report

Posted 10 years ago

“Ordered an Epson Printer online at 12.50. It was delivered the same day at 15.20 free delivery. I think this is fantastic service.”

Helpful Report

Posted 10 years ago

“Whilst ordering on Black Friday the website crashed after I had put my card details in. Since I received no confirmation email or E-receipt and heard nothing for days I assumed it hadn't been processed and ordered the item from another site (which I've now opened and used). Only 5 days later I got a text saying that my parcel would be delivered. Once the parcel was delivered I obviously tried to return the parcel but was told I couldn't because I had no Ereceipt, that's the things I wasn't actually given, and that I could only exchange for vouchers of the value because I couldn't prove how much I had paid for it despite having the paper reciept attatchrd to the parcel still- how then could I be given vouchers equal to the value? The box had 2 seals one which had been opened and covered with a sticker saying open and sealed by Argos the other not touched. The cashier (in the Clydebank store) said it had been opened so she had to check it and ripped the unopened seal open so now it's as if I have opened it. On the day of receiving the parcel I sent a customer service email for which 8 days letter I've not recieved a reply. I did eventually get a measly response from the Argos helpers Twitter who assured me that if I sent my address an email would be sent with my Ereceipt but it could take 2-3 days. How long does it take to recover a an order when the order number is given, bearing in mind it has now been over a week since I received the parcel and almost two since I paid for it. - any longer and the receipt will be out of date.”

Helpful Report

Posted 10 years ago

“ARGOS The Service Is ATROCIOUS! The Online email form at Argos is a waste of time. I think these are redirected straight in the bin. I've contact them on a number of occasions regarding a TV I bought, none have been replied to. WILL BE RETURNING THE ITEM BECAUSE OF THIS. AVOID ARGOS. Once they have your money they no longer retain any interest in you except to bombard you with sales emails. They seem to have time for these JUST NOT CUSTOMER SERVICE COMPLAINTS”

Helpful Report

Posted 10 years ago

“Ordered A game for Xbox 360 had a text saying it would be delivered on 3 December only to receive another text saying date altered to 4 December and would be delivered by Yodel. Never received the game so after phoning Argos and Yodel myself I was told the game had been lost and it was now out of stock. Then told I would have to wait 5 to 7 working days for the money to be refunded into my bank account. Very poor customer service and Yodel are useless. Will not be using Argos again!!!!!”

Helpful Report

Posted 10 years ago

“Ordered a Doro phone on the 1st December, It is to be delivered from their supplier through the post. I have been in touch twice with Argos who say they have emailed their sipplier who will phone me to tell me where the phone is. I HAVE HEARD NOTHING, ZILCH, NADA. Have tried to phone Argos again but just keep getting cut off. I have now had to take up a despute with Paypal to get my money back as I cant get in touch with Argos. They havnt even responded to Paypal. I will never buy from Argos again unless I can get it over the counter. Half the time they are too expensive any way. I am totally disgusted with them.”

Helpful Report

Posted 10 years ago

“Returned a mini oven after emailing and then called into shop on sinday to arrange collection and exchange. When the driver came Monday he collected mini oven and left microwave so I had numbers to return it. Called into shop again and was told that I'd be contacted after 4pm called at 6pm assuring me the mini oven would be delivered that evening. When the driver came he only came for the microwave. After talking to his superior it was agreed that the mini oven and microwave would be exchanged this morning. It is now 3pm and still no sign. So not very happy. the order number for the microwave is AD08491343 Delivery number 841266382151004 My name Mrs Karen Stocks 14 Jardine Worksop S81 0BX Tel. 07960303396 I will now be out until around 9pm. please help me”

Helpful Report

Posted 10 years ago

“placed a fast track home delivery for a washing machine. Waited in four hours not delivered. Arranged for delivery following day, anothe four hours no delivery. Spoke to local branch and they sais it was a delivery failure. Offered a discount off a machine to collect form the store. Got it home and not working. Went back to store and asked them to collect it and arrange a refund. Store owuldn't collect or refund because item was originally collected from store. Had to deliver it back to them myself. Staff no help at all and just stood and glared at me when I voiced my complaint. Went to Currys and picked up a new washing machine now working fine. I'll never shop at Argos again.”

Helpful Report

Posted 10 years ago

“Ordered a tumble dryer on the 28th Dec from argos and got a text to confirm the delivery was going to be the 5th of December between 11am-1pm and the driver would call 1 hour before however waited 2 hours then received a call at 1pm from argos saying the drivers lorry broke down and won't be able to delivery it today but someone would contact me the next day to rearrange but no call or email. Decided to give the a call today which is the 7th December, waited a long time to get through to them then was transferred to someone else which knew nothing about the situation I gaved them my details and order number they said the next delivery available would be the 15th December however he said he was a temporary staff and will get someone to call be later the day to arrange a earlier date, waited all day but no phone call. Poor customer service! Staff were no help at all! Will not be buying delivery items again from argos!”

Helpful Report

Posted 10 years ago

“I ordered a fridge freezer and specified at the checkout that I needed one that would be delivered quickly. I chose an Argos model as they would contact me in 3 days to deliver. Needless to say, no phone call and no delivery a week later, have tried to ring customer services to find out what's happened and can't get through. I was holding for 20 minutes before I gave up the will to live. Filled in a former on the website and haven't received even a confirmation email which is disgusting. Argos are clearly in breach of contract and I will be going back to the shop to cancel my order and get a full refund. I cannot see me shopping there again, am disgusted by the lack of customer service and general couldn't give an arseness of the whole experience.”

Helpful Report

Posted 10 years ago

“After taking receipt of a musical toy (B Meowsic Musical Keyboard) from Argos direct, which then went straight back to the shop for a refund, I wrote an honest factual review. However, Argos refused to accept it. Argos 'cherry pick' reviews to suit themselves. I simply wrote: This keyboard was delivered promptly but the toy itself had no protective packaging provided by the manufacturer - no box - nothing around the entire cats head or keyboard which are made of plastic. The item resembled that of one purchased from a charity shop (secondhand). Obviously, it went back where staff completely understood my comments and failed to understand why the toy hadn't simply been inserted into an illustrated box! I am surprised that Argos believes the presentation of this item is acceptable. Well, the review was returned to me 'Review Rejected'. Cherry-picking? Absolutely.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,076 reviews