Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,076 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“still waiting for a refund for a bed they did,nt have to sale waiting 16 day”

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Posted 10 years ago

“What a bloody joke!!!!! 12 times over the past 3 days have I tried to speak to someone in customer services. Every time you get the same crappy message and every time I ended up on hold waiting for someone to speak to me. After waiting on hold for 10 mins every time I have given up. My delivery still hasn't turned up..... I am surprised that this company still exists let alone has any customers. Needless to say I won't be shopping with Argos anymore. I even went into my local Argos store and the young man in charge there was about as much use as a chocolate fire guard...... Jo Camridgeshire”

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Posted 10 years ago

“Went on line shopping with Argos, purchased a Sony TV and paid by PayPal. Found it strange I never got a email with my details or a order number but left it that night hoping I would get a email in the morning. Morning came and no email, so I rang the number provided and was put on hold,47 minutes later still on hold so I hung up. I emailed them again only to get a reply saying we need your order number which they had not sent. Went back on there web site only to find the TV was now a extra £70 from the night before, so I still have no TV , plus if I did want it now it would cost me more. I have now opened a case on PayPal against them, so Argos will not be getting any further custom from myself or family. N McFarlane Ellon”

Helpful Report

Posted 10 years ago

“Had a reservation but all self service machines out of order. One person serving on tills, one more dealing with customer service queries. Took more than 5 minutes to serve person at top of queue and at least the same again to deal with others ahead of me in queue. Did ask if more people could be put on checkout but apparently this was not possible. Employees very polite and apologised for delay but also got 'we can only work with the tools we have' platitude a couple of times. Was also advised that the self service machines were out of order at other stores - something to do with a 3 for 2 - surely if it's planned downtime/maintenance, stores could schedule more check out operators. Luckily I examined my four items before leaving as one was smashed to pieces, so then had to wait to be refunded - and to add insult to injury will need to wait several days before the refund wiil appear on my credit card. Overall not a great experience!”

Helpful Report

Posted 10 years ago

“Ordered a shed in July, didn't get it until October because of numerous delays. They promised me some cash back once it got delivered... I called them on Sunday and was in a queue for 35 minutes before giving up - I thought: Sunday, ah well. I call them Monday morning at 8:30am and wait for 10 minutes before having to go into work... ah well, its first thing, they're probably busy. I call them Monday lunch time and I'm in a queue for FIFTY FIVE MINUTES, before having to go back into work... pretty angry now I call them again when I get home, since they're open until 8, 35 minutes more queueing before having to go out. Grand total of time: 2 hours and 15 minutes. OK, so I send them an email, no response for 3 days, so I try their web chat. I get through to someone, who takes my complaint and passes me through to someone else, who takes forever to respond to any of my messages, then cuts me off at 20:01, a minute after they close and its impossible to get back onto the web chat. Not shopping with Argos again. I'd recommend that you don't either.”

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Posted 10 years ago

“fast track... what an absolute joke.”

Helpful Report

Posted 10 years ago

“Argos at Tunstall is an absolute joke, too many chiefs not enough indians. The waiting time for your purchases is terrible. They should take a leaf out of Argos Crewe they are customer friendly.”

Helpful Report

Posted 10 years ago

“I had a query regarding an order - first attempt to call left me hanging on the phone for over half an hour before I gave up. I then spoke to an online representative who told me she could not deal with my query and would need to transfer me to a colleague - she 'left' the conversation and I never heard from her colleague. I emailed customer services but did not receive a reply so I called again the next day..............hung on for about 10 minutes but I had work to do and had to ring off. I called back later and hung on for another 20 minutes with no answer....................I give up - DOES ARGOS EVER ANSWER THIER PHONES OR ARE THESE CALLS A WAY OF GENERATING REVENUE? I WILL NOT USE THE ONLINE SERVICE WITH ARGOS EVER AGAIN. Appalling Customer Service!!!!”

Helpful Report

Posted 10 years ago

“Ordered a fridge freezer a month ago and it only came today after initially next day been told 7 days. My product was passed onto 2 different courier. I rang the customer service line continuously and was in the call que for over an hour on all occasions. They just don't care. i had two advisor put me on hold and just drop my call, after me explaining to them. All i wanted to do was find out when the delivery was coming, i took a day off work after being told it was coming 2 weeks ago. I went to my local Argos when it didn't arrive and i was told definitely the next day before 7 pm, boyfriend took that off work, still didn't come . I will never buy from this company ever again, they are a joke and i expected alot more from a large company like this. advisers also talked over me. Quite frankly i dont think that they dererve the 600 pound i spent, they weren't worth it.”

Helpful Report

Posted 10 years ago

“Awful online service......never again. Don't deliver on date arranged and trying to get through to customer service is the worst experience ever. Queuing for nearly an hour then cut off and have to start all over again. Shame they spent more on ad campaign promising same day delivery on national tvrather than spend money employing staff to answer phone. Will never use again.”

Helpful Report

Posted 10 years ago

“Absolutely appalling after-sales service. I'd arranged for a collection of a table I'd ordered from Argos, took time off work, but they didn't show, and I didn't get a call before or after to say why or to re-arrange an alternative time. I subsequently called their support line, twice, each time being held on the line for over an hour and each time not receiving an answer! Argos should be made an example on, on national TV alongside their current national Ads! The irony of it all, is that while you're waiting on their service line, the automated voice intermittently says, "We do value your custom". What a laugh! I'll never order anything from Argos ever again.”

Helpful Report

Posted 10 years ago

“Used fast track service for the first time. Received emails and text message over space of 5days confirming order had been delivered to local branch. Got a lift there went to counter was ignored at fast track for ten minutes! Advised I had quite a few orders all had same collection code , gave first one with code than second and was told all the order comes up on the system. Eventually he came back with 4items,mad used i ordered more not just four items, so I had to go back home to check each code under what item I was still kissing, all said they were at the branch. Went back few hours later advised situation, one order was done moved to next one and only one ticket came out nothing for the second took four people to get involved and none understood what had happened and couldn't give me the item without their printed ticket! Moved to next one and on the last one told it wasn't in, showed them text and was told the text and email was wrong. I asked what I was supposed to do or would I automatically get another email or text was told she didn't know and walked off. Found staff rude and unhelpful meanwhile I had stood for twenty minutes. Ended up asking for manager who again went back to trying to figure out why the ticket hasn't printed, was then told it wasn't in! She said they had some in stock in store but couldn't give it to me, after debating as to why over another five mins told to call fast track get them to refund and rebut in store, didn't have card on me anyway if I'd wanted to do this. They end up getting one from their stock and after waiting over half an hour told to wait and see another four days for the item that apparently has not been delivered to see if I get a email or text if not to go back again to see what they can do as they have none in stock I can have. Waste of time and certainly not fast took longer then going in store and doing from scratch, not customer focused at all don't use this service at all stay clear- I was told nothing but issues with this service on daily basis , then stop the service until it's sorted and stop wasting peoples time!”

Helpful Report

Posted 10 years ago

“I ordered a game controller for my pc, ready for the release of fallout 4. I couldn't be bothered to leave my house due to the cold, so paid £3.95 for it to be delivered the same day (amazing value, considering you often pay £6 minimum for next day). My item arrived at the scheduled time, the delivery guy was friendly and my item works great. 10/10.”

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Posted 10 years ago

“I purchased a shredder which was advertised as crosscut however I have now used it and it seems to be stripcut”

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Posted 10 years ago

“Argos, drakehouse,Sheffield. Just lost over an hour of my life I'll never get back. Ordered my product, queued in long queue with purchasers, people returning things and others with general queries, eventually got served then stood again for ages with others. Really think this new system doesn't work very well, to think this new way has come from intelligent people on good salaries at argos hq, it's a joke, will be a nightmare in December,bring back the pencils,returns/query desk, and clear out the numpties at hq.”

Helpful Report

Posted 10 years ago

“I placed my order on sat and was given a fast track delivery slot of 7pm&10pm that evening but the items never arrived so spent all morning trying to get in touch with customer service by phone and email and was eventually told it was an IT issue and was promised my goods would be delivered between 2pm&6pm today and yet again the items have not been delivered this was supposed to be a surprise gift for my Mum but the surprise has been ruined as I had to tell her to wait for her delivery slot today which was a waste of time for her. Very disappointed by this new fast track delivery. Shame on you Argos.”

Helpful Report

Posted 10 years ago

“Bought tefal super glide iron , water kept leaking out of the plate it all over clothes .”

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Posted 10 years ago

“Waiting on the phone for customer service for 1 hour and 38 minutes and no answer poor customer service”

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Posted 10 years ago

“Ordered 3 items for there same day free delivery to save me going up to the store as I'm disabled.My delivery was between 1900-2200 it's now 23.10 and nothing guess they couldn't be bothered and don't bother to text phone or email to say what's not happening.Wont bother again”

Helpful Report

Posted 10 years ago

“Rubbish company from the MD's pa, the directors office, customer service and their managers. Do not use this company if you value customer service and do not have an unlimited amount of time to waste waiting for deliveries. Plus the £25 voucher that they promise you never arrive and you are told a pack of lies when you ask where they are.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,076 reviews