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Argos Reviews

2.7 Rating 4,076 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,076 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Sat here 30 mins now waiting for the email with my FAST track number! Fast isn't the word that springs to mind
Helpful Report
Posted 10 years ago
Bought a tv for my dad on 29th feb but when we tried to set it up at home we found the tv stand didn't fit on the tv table and we are unable to fit a larger tv table in the space available, I tried to return the tv to the lanark branch on 1st march! I found the female member of staff who dealt with me was abrupt in manner, I was able to tell her I would like to exchange the tv for one with a more appropriate stand but she did not allow me to explain why, she could only say that because I had torn the tape off the top of the box she would be unable to resell it and therfore refused to take it back, she only seemed interested in problems it would cause her and at no time expressed any concern or interest in my problem. As a regular buyer from argos having had no issues before this I would like express my disapointment with todays experience.
Helpful Report
Posted 10 years ago
Ordered x2 wardrobes in on 11 January. Accepted it would take 4 weeks to deliver as they have to order them in.... 5 days before due delivery date, received a text telling me the delivery was delayed but no real valid reason why. I had to call to re-arrange delivery. I accepted that these things happen and in good faith re-arranged the delivery, being told rather annoyingly that it would be another 4 week wait for the wardrobes. Felt like they were starting to take the mick a little bit now, but i'm not overly desperate for a wardrobe so i re-arranged... More fool me! Delivery was due this Sunday (6th March 2016), i had a text again this morning saying the order was delayed. I phone customer services to be told that i now can't have them until 30th March!!!!! 12 weeks to wait for some wardrobes is ridiculous??? What are you doing Argos? So i have been forced to cancel my order as i would like to eventually have somewhere to hang my clothes. I have now ordered from another place and their wardrobes are being delivered on Thursday (Fingers crossed). I wish i had done this from the beginning. I have given two stars rather than one purely because the customer service people i did speak to were friendly and helped as much as they could. It is not their fault Argos delivery system is a pile of poo.
Helpful Report
Posted 10 years ago
Ordered sand to be delivered to school on the 28 the February 2016 had to give full address to sales assistant 3 times and delivery was supposed to be for Monday am. Received txt Monday morning that delivery would be between 7:45am and 8:45am but did not get delivered and at 10am got delivery cancellation text. Rang them and rearranged delivery between 2pm and 4pm which was fine as the school would close at 4pm. Received another text saying delivery between 2pm and 6pm and staff member stayed behind till after 6pm but still no delivery. Rang customer service and was told that they could not find address and could not change delivery address. Suggested to make new order and cancel existing order. On Monday had rang 3 times and not one customer service person mentioned that. Argos delivery service is very poor and poor customer care. Emailed Argos but did not receive any reply. Poor service from such large organisation no one ready to take responsibility.
Helpful Report
Posted 10 years ago
ordered bookshelf through Argos. delivery men could not deliver as I did not live on the ground floor and they said will send a van with 3 men. I asked for next Saturday. no one delivered until I called myself and they said it "probably" won't be today as there is just 1 van available!!! right I rebook it for the following Saturday. during week I called them and they said yes it will be. Saturday midday came and I called them will it definitely come. and they said you have not rebooked - I said honestly you joking? I cancelled my order as waisted 3 weekends waiting and Argos does not have customer service to call and say your delivery won't come and even not send email. very disappointed
Helpful Report
Posted 10 years ago
brilliant .. cant beat argos sheilabibb@msn.com
Helpful Report
Posted 10 years ago
Due to the disgusting service that I have received I do not believe that argos even deserve rating with one star. From the lack and incorrect knowledge from the staff in the store to the rude obnoxious staff at the end of the telephone supposedly there to help, to the point of being refused the right to speak to a supervisor/manager. I would like to say that what I had experienced was an unfortunate single event, but I would be lying. I have found the WHOLE company incompetent from start to finish. It's a wonder Argos has any business and is still trading.
Helpful Report
Posted 10 years ago
you have to buy extended warranty. most items brake down
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Posted 10 years ago
Outstanding service delivered in 2 hours and the driver said sorry for getting slightly lost in our estate.
Helpful Report
Posted 10 years ago
I have contacted Argos customer services on 2 occasions this week and spoken to a gentleman called Gary and a lady called Chris. Both members of staff have been outstanding in their approach and I cannot thank them enough for their excellent customer service skills. Gary was particularly amazing, going way above the call of duty to really impress me as a loyal and long standing Argos customer. A truly Wow moment for me in handling my query efficiently and professionally. This is why I shop at Argos ????
Helpful Report
Posted 10 years ago
Bought a sofa and a couple of chairs from Argos online. They emailed me a receipt and delivered my stuff. 3 months later I get a brief email, no specific details at all, telling me they only took part of the payment and helped themselves to another £420! I went overdrawn because of it. I advised them that I had their receipts but no, they were keeping the money thàt they took. Try phoning and you get bored and disinterested people, email and you eventually get a brief fact-free reply with no substance and no explanation. Never again!
Helpful Report
Posted 10 years ago
I am now left with NO goods and NO money! The customer service team has been very unhelpful so far, making promises they have not fulfilled. The driver delivered my order to a neighbor very far down my street and the neighbors denied receiving any delivery. It is your responsibility to fix this! Why do I have to keep chasing 24/7 , NO ONE HAS CONTACTED ME til this day ! I will wait until this evening for a replacement delivery or my original order!!! after that I will take the actions necessary to report Argos.
Helpful Report
Posted 10 years ago
I wish I can give 0 star I am very disappointed in Agros I orderd a computer desk a couple of days ago and everything went through picked the delivery date and stuff got an email saying order is all set and they have dispatched and it will come between 7-10 pm waited and waited no sigh of delivery then out of no where I get a text messaging saying that they couldn't deliver the order no reason given . After talking to about 4 customer service people they gave me another deliver day and same thing happen got a text saying it dispatched and finally a text messaging saying that they can't deliver it ! What a Tottal joke I honestly wished I didn't even bother ordering in the first place to make things more frustrating customer service advisor seems to give a 0 hell about where my product is and there was no reason to why they couldn't deliver it everything given was right from the postcode to the address . I have learned from my mistake and I wish this customer service did give a fly about their customer because I'm no ordering their things again online . Not only have this company wasted my time but Energy and i have cancelled my order and waiting for a cheque through the post !!!. Agros is a disgrace 1000%%
Helpful Report
Posted 10 years ago
Ordered my items over 10 days ago for next day delivery still not received them. Emailed argos over 10 times
Helpful Report
Posted 10 years ago
Order something online using Fast Track. Only confirmation I had was a text. No email and it didn't show up in my Argos account. When I picked it up I asked if I would get a receipt and was told no since I bought it online. An item in the order needed to be returned and it took me almost an hour on Argos site (chat) to arrange for a receipt to be sent to me (only a VAT one could be sent). Was told my text was a proof of purchase. What am I supposed to do - keep such texts forever. Before I threw out the box my order came in I noticed a stick on label on one of the box flaps. It said I should keep this as a proof of purchase! How ridiculous. I only chanced to notice it and the only way to keep it is to cut it off the box. This absence of a proper receipt is really dumb. How difficult would it be to have a printed receipt inside the box?
Helpful Report
Posted 10 years ago
Ordered a fast track item which was supposed to be delivered the next day, a Wednesday. It arrived but with accessories missing so arranged for collection and replacement to take place on Thursday. I was reassured by 4 different Argos staff members that I would definitely receive the replacement on Thursday and received a text confirming the same. Argos was quick to collect their item but the driver who was supposed to deliver the replacement never showed up. By 8 PM I called Argos only to be told " obviously it could be because of traffic". It's a shame the driver collecting the product did not face traffic!!! At this point Argos have my money and I have nothing. I was assured they would deliver on Friday morning. On Friday morning I checked the order status online only for it to say Argos have been trying to contact me because of a problem with delivery. I clearly got through to someone who was out of their depth and decided to be aggressive with me instead of apologetic. She conveniently disconnected me before confirming when I would get my delivery. I phoned right back and this time got through to someone who told me there was a glitch in the system and I was never going to get a delivery. She rearranged for Saturday and surprise surprise when at 8.30 AM I got a call stating the item was not loaded onto the delivery truck again. I am so shocked by their incompetence and have no idea how they are still existing as a business when there are so many other companies matching them on competitive prices and with much better customer service. I didn't waste my energy or time getting angry but just requested a refund be issued straight away. Let's hope that comes through without further hassle. I immediately ordered the same item for the same price on Amazon, who for all their faults have never stressed me out with quality and delivery. Lesson learned, stay away from Argos. No one there has any idea what is going on and depending on who you speak to you get a different answer. Never again!!!
Helpful Report
Posted 10 years ago
Absolutely rubbish staff it took them 20 minutes to get one item and the shop wasn't even packed with people. Please sort this out!
Helpful Report
Posted 10 years ago
i ordered the keter 8x6 shed for delivery on the 9/2/16 and was disapointed when it falied to arrive it was rebooked for delivery 11/2/16 and when it arrived i was alarmed at the state it was sent out to me one panel had abit of the bottom missing another panel had a dint in it and yet another panel had scuff marks on it that wouldn't wipe of however thank s to my kind,caring and wonderful brother lee who built it in under 4 hours i could not be happier i love my shed and cant stop looking at it and would deffernitly reccoumend buying it especially if you have a brother like lee
Helpful Report
Posted 10 years ago
I tried to purchase a Lego set reduced from £79.99 to £54.99. However, the nearest branch to me with stock was over 100 miles away and the terrible Argos online/ home delivery conundrum was in force again as I couldn't actually order the item for home delivery. I checked UK branches showing stock daily for a week with no success. On Saturday a branch local to me suddenly showed the item in stock but also on the Saturday Argos increased the price back to £79.99 despite the fact that the item is now discontinued meaning Argos cannot replenish their stock and with only 14-17 branches in the UK showing stock, they have put the price back to full price for just a handful of sets. I emailed Argos customer services three times without any acknowledgment at all. I then phoned them to see if they would honour the price that was available less than 12 hours earlier on the basis that I couldn't order or reserve the item as it wasn't in stock and I couldn't order home delivery because the online system didn't offer it as an option. Explaining the situation to the customer services representative merely resulted in a "computer says no" reply. Given the level of customer service offered by Argos major retail competitors I was hoping that they would be able to show some level of discretion with matters this. Alas no. Oh well it'll be John Lewis every time from now on.
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Posted 10 years ago
i do like argos for lots of things but i will never again use fast track its so much a pain should you want to return an item click and reserve pay in store for me next time
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Posted 10 years ago
Argos is rated 2.7 based on 4,076 reviews