Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,076 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“I went into Argos yesterday to buy some earrings. I stood waiting at the counter for 20 minutes or more. When an employer came over she sighed at me more than once, she then said if I need anything then I must go to another counter as there is no one here. I asked if I could have a quick look at the earrings in the display cabinet, she sighed AGAIN and said ugh hold on I need to get a key. So I said don't worry about it and left. She didn't try to stop me or anything. I know it was a Friday afternoon but I had been at work too. Not acceptable customer service. I took my custom and money elsewhere and got my earrings in a matter of minutes from a very polite woman at a jewellers. Not good Argos. Disappointed. Hounslow Argos - Friday 15/4/16”

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Posted 9 years ago

“Online orders were getting cancelled automatically due to a sustem error apparently. Then called customer care and placed the order directly with them and confirmed order and delivery? hung up and had the order cancelled again. When you call then back they have no clue whats going on and are the least helpful or competent nitwits on the planet handling customercare. Shocking service and shameful given its onshore here in the UK.”

Helpful Report

Posted 9 years ago

“I bought a bathroom cabinet, put it up and was happy so I ordered another 3 days later with the same cat No when I put it up the shelf fittings where missing so I improvised, however when I actually put the second cabinet up it was visibly different in three ways so they where not a matching pair. When I contacted ARGOS the said that the only way they could anything was if the cabinets where returned to Argos in the original packaging. I told them they where actually on the wall and this made no difference to them. I WILL NOT BE USING ARGOS AGAIN AND I WOULD ADVISE ANYBODY LOOK ELSEWHERE IF YOU BUY SOMETHING THAT IS WRONG YOU WILL NOT GET ANY HELP.”

Helpful Report

Posted 9 years ago

“Ordered a fridge freezer was given a delivery date for Sat they brought it they needed to take the doors of to get it in which is normal for American fridge freezer they refused cause it was raining complained to argos given another date for today Tuesday 12th April phone call of expert logistics that it wasn't loaded on to wagon and didn't know y right back on the phone to argos can't deliver cause of weather again umm it's a bloody glorious day fella on phone didn't want to know pathetic services nedless to say they lost a 700 pound order shocking service”

Helpful Report

Posted 9 years ago

“Disgusting customer service re a faulty product.Because the product was delivered the store could do nothing even with the original receipt.They rang the dept concerned who apparently need to check their archives.we were told the system was down and they couldn't check I had to ring later.More phone calls and two managers in store ringing and having the receipt in front of them,promises of return calls,we are now 6 weeks down the line and still no call back.The product in question was a futon sofa bed purchased 6months ago and NEVER been used.It obviously does not pay to buy any item which needs to be delivered because the original receipt has no validity.Be aware if you purchase large items as your receipt means nothing.”

Helpful Report

Posted 9 years ago

“I went to the harrow Weald store to buy tommy tippee baby bottles which I searched in the store catalogue with a 5 day delivery. I went to the counter to speak with Mayur and all he did was keep discouraging me from buying it at Argos. He told me to go to EBay or Amzon. He added that it could be cheaper there and quicker. He said that Argos would charge me extra to bring it in the store for collection which was incorrect information.I wondered whether he worked for Argos or Amazon or eBay. Iam still left to understand why he was so unhelpful. I went ahead and ordered the item myself and got my order numb 172222... Am still confused. I love Argos and have shipped 90/ of my household... Just not sure you have passionate people at the frontline”

Helpful Report

Posted 9 years ago

“I waited in all day for this to be delivered on the confirmed date and time slot, the earliest time slot when I was available was two months after I ordered it. It was a sunny day and as a single parent I had to tell the kids that we had to stay in for this long awaited delivery. Argos confirmed 4 times that my order would be delivered as arranged when I contacted them, but we heard nothing - we just stayed in waiting for the phone call from the driver an hour before delivery that never came.”

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Posted 9 years ago

“A ten minute wait and still did not get to speak to anyone. Will never use Argos again. Not fit for purpose!”

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Posted 9 years ago

“I go to argos regularly and I always try to go to the same customer adviser she is always happy and polite if the lady isn't sure she doesn't fob you of with false knowledge she always gets another member of staff. She is always keen to help Really makes me happy when I leave the Newmarket store”

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Posted 9 years ago

“There is a persistent problem with the Argos website, cannot check stock as unable to recognise postcodes, does not recognise its own stores, which means a speculative trip to nearest store. When this problem is pointed out all you get is a disinterested shrug of the shoulders. When compared to other retailers Argos seems shambolic and amateurish.”

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Posted 9 years ago

“Hi had great customer service from a lady at aros Newmarket on Thursday ,she was really helpful she approached me at the chequer and explained she could check on till and do home delivery for me To my surprise the item was delivered the same day Would like to thank the blond ladynwith grey glasses sorry I think her name is Lyn.stores should have more people like her”

Helpful Report

Posted 9 years ago

“Was told it would arrive between 12 and 6pm, by 6.30 I decided to ring them, we were told they would answer in 2 minutes as phone lines were busy, 1 hour 30 minutes on the phone later still no answer and no washer came, complete waste of a day. Not Happy with this service.”

Helpful Report

Posted 9 years ago

“To say this company is poor is an understatement. We ordered our sofas. We are a family with three young children and I have a disabled wife. Due to be delivered on good Friday. No call before to say they were coming, however my wife was home and upstairs when they 'so called' arrived. The only reason she knows they apparently arrived is she gets a call on her mobile from Argos rearranging our delivery. My wife phones back and said they haven't even been. The delivery driver had left notes to say he had, described my house and left a note apparently. We are still yet to find the note. The member of staff she spoke to was rude, judged her for being disabled. Needless to say we cancelled the order. 7 days later still no sofas as we are still waiting for our money back. Phones them again this morning and apparently another delay in the finance department. They have argued all the way through that this is our fault. Will never shop with Argos again! Useless customer service and couldn't organise anything!! How you can leave a family in this position I'll never know. This isn't the last because I'm going to contact other parties as they shouldn't be allowed to carry on like this.”

Helpful Report

Posted 9 years ago

“I waited in all Saturday long (midday-9pm) for my items to not be delivered and not even a phone call! Terrible service. I have just moved into a new flat and now have nothing in the kitchen. I haven't bought from Argos before and I don't think I would again”

Helpful Report

Posted 9 years ago

“Not one member of staff at the lanark store has any customer service skills. Rather than apologise for the fact they don't have a clue what they are supposed to be doing they all walk about with their heads down trying not to make eye contact with the customers who have been waiting for their goods which have been told to go to the collection point and stood for up to 7 minutes before Stephanie decides to eventually serve anyone”

Helpful Report

Posted 9 years ago

“Ordered an I garden storage box on line delivery to be made by Yodel. Waited for 2 days to get my confirmation of delivery time between 7am-8pm Yet Yodel website clearly states 2 hour delivery slotes. No delivery made. Went back into Argos staff member not helpful until I informed her I would not leave and she needs to call customer service Waited 10 minutes before call was answered then advised they would arrange another delivery same times between 7am-”

Helpful Report

Posted 9 years ago

“I have just visited your Titchfield store, Fareham. The service we received from Tom, another young lady, and I believe one of your young managers, was exceptional. We are elderly, and not good with technology - but they all went above and beyond good service. They were so very curtious and helpful - the are a credit to your company. From: Miss Dunstan (Fareham)”

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Posted 9 years ago

“I have had great customer service ever from Nadia (fort Kinnaird edinburgh argos).she has such a helping mind.”

Helpful Report

Posted 9 years ago

“purchased a washing machine and on the website said it was available and in 48 hours would receive a call to arrange delivery, no call then missed a call on withheld and did not hear for a further few days. had to chase argos to arrange. then the delivery date was a month away! i called customer service to see why they could not do it earlier and it was explained the machine came from abroad. which i had accepted as we needed the machine. the machine is to be delivered in two days time after waiting a month to receive a text saying the machine will not be delivered. no explanation no alternative dates. NOTHING! now im having to chase argos to be told the machine is out of stock! are you kidding me out of stock after waiting a month. and was told the machine can not sit in the warehouse waiting and if someone else orders they send the order to them.. how is that customer service as we had ordered and waited ages. if they had the machine then bloody deliver it earlier!! do not just give someone elses machine to another customer. so they have made one customer very unsatisfied which i have got a full refund and will take my money elsewhere. i will not be using argos for any purchases again. shame really as i am a property manager and work in an estate agents and we do require purchasing alot of items that argos sell but in my eyes it is them who have lost out. better companies with better customer service. no compensation had been given. USELESS!!”

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Posted 9 years ago

“The service at Argos is always poor, it's standard poor service. But Carol at the one stop Birmingham Argos is real poor in both customer service and bad behaviour. She argues even when providing a recipt within one year of manufacturing warranty when item is clearly not working.”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,076 reviews