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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Sent item back a week and a half ago. For some reason they use an external courier company. They still haven't heard back from them to say they've picked up my item despite messaging them a few times and until they do no refund- I have been ringing them daily for a week and a half which to me is unacceptable. Would never order on line from them again.
Helpful Report
Posted 9 years ago
Excellent service from the Billericay store with helping me buy my new TV. I didn't have a clue what to buy and two polite employees Harry and Lewis where super helpful and informal. love my new TV it does everything I want and got an amazing deal thanks to those to. harry even carried out the TV to my car for me and helped me fit in the boot!!!! Excellent service from Harry M and Lewis S
Helpful Report
Posted 9 years ago
Bought a Hitachi tv had the recite sent to my email like everything else I get from argos Took the set back to argos which I purchased 6 month previous to find my recite was for a bush tv which I have never purchased Got the tv out of the car took it in to the shop at Pontardawe argos Only for the management team to say that the tv have had a bump told them that the tv wad hight up on the wall and told them that lines appeared on it and the sound was all muffled Made me feel as if I was liaring So argos is off my shopping list ad I turn in the shop to leave told them to keep the tv and left no more argos online shopping at least they will collect the tv and have the same recite
Helpful Report
Posted 9 years ago
Delivery for a fireplace was 2 weeks so ordered item to come on a Sunday between 7am & 12pm. Had a lunch reservation at 1pm so thought this would be fine! Got a text saying item coming between 10.30 & 12.30. Rang at 12.30 to see where delivery was & 'they're running late, will be a couple of hours'. Had to leave a note to say leave in the garage & it was eventually delivered around 3pm! Not acceptable service. No apology for wasting my morning. Will not be using company again.
Helpful Report
Posted 9 years ago
Three months of absolute hell trying to get a simple refund! Dealt with three managers & amazingly each of them broke promise after promise in not calling me back or sorting anything. Never trust these names is Argos- they will absolutely just ignore you despite 'supposedly' being Management! ROB MOULTON, EMILY DICKINSON, JOSH! These guys really need to learn decent customer service!
Helpful Report
Posted 9 years ago
I ordered a laptop online, the money was taken out of my bank and within minutes I was sent an email and text saying that my order had be cancelled and I should expect a refund in the next 7 working days. Basically I am £350 down for the next 7 working days and I am yet to have anything to show for it. When I rung customer services all they could tell me was "Yes, the system just canceled your order" with no other explanation. Absolutely awful service
Helpful Report
Posted 9 years ago
Never arrives ontime i will avoid buying in future.
Helpful Report
Posted 9 years ago
Ive ordered from them on the 6th of feb , and was told my sofa would be here on 21st and then it didnt arrive so i contacted them and it wouldnt again to 10th march then on 10th they changed to the 15th , its an absolute disgrace im a nummy waiting to move out to my new first house with my baby but unable to as im still waiting on my sofa its an absolute disgrace ; ecspecially when ye spend so much in store ive bought a cooker and also a sofa in the space of two weeks
Helpful Report
Posted 9 years ago
Terrible ordered a playstation4 for £300 with fast track delivery was ment to come between 7-10 but the other thing I ordered was delivered and the PlayStation wasn't on records literally raging terrible service and won't be getting anything from Argos ever again especially something at £300 to just not be on records an actual joke
Helpful Report
Posted 9 years ago
I will never again dealnwith this ham- fisted company. A few days prior to delivery of bed and mattress having waited 3 weeks already and a text message that there is further delay. Order cancelled no apology. They do not deserve business
Helpful Report
Posted 9 years ago
Argos the worst company ever next to tesco. Never stick to there word and lie. 6 weeks without a cooker when promised 1 week.
Helpful Report
Posted 9 years ago
Sat here 30 mins now waiting for the email with my FAST track number! Fast isn't the word that springs to mind
Helpful Report
Posted 9 years ago
Bought a tv for my dad on 29th feb but when we tried to set it up at home we found the tv stand didn't fit on the tv table and we are unable to fit a larger tv table in the space available, I tried to return the tv to the lanark branch on 1st march! I found the female member of staff who dealt with me was abrupt in manner, I was able to tell her I would like to exchange the tv for one with a more appropriate stand but she did not allow me to explain why, she could only say that because I had torn the tape off the top of the box she would be unable to resell it and therfore refused to take it back, she only seemed interested in problems it would cause her and at no time expressed any concern or interest in my problem. As a regular buyer from argos having had no issues before this I would like express my disapointment with todays experience.
Helpful Report
Posted 9 years ago
Ordered x2 wardrobes in on 11 January. Accepted it would take 4 weeks to deliver as they have to order them in.... 5 days before due delivery date, received a text telling me the delivery was delayed but no real valid reason why. I had to call to re-arrange delivery. I accepted that these things happen and in good faith re-arranged the delivery, being told rather annoyingly that it would be another 4 week wait for the wardrobes. Felt like they were starting to take the mick a little bit now, but i'm not overly desperate for a wardrobe so i re-arranged... More fool me! Delivery was due this Sunday (6th March 2016), i had a text again this morning saying the order was delayed. I phone customer services to be told that i now can't have them until 30th March!!!!! 12 weeks to wait for some wardrobes is ridiculous??? What are you doing Argos? So i have been forced to cancel my order as i would like to eventually have somewhere to hang my clothes. I have now ordered from another place and their wardrobes are being delivered on Thursday (Fingers crossed). I wish i had done this from the beginning. I have given two stars rather than one purely because the customer service people i did speak to were friendly and helped as much as they could. It is not their fault Argos delivery system is a pile of poo.
Helpful Report
Posted 9 years ago
Ordered sand to be delivered to school on the 28 the February 2016 had to give full address to sales assistant 3 times and delivery was supposed to be for Monday am. Received txt Monday morning that delivery would be between 7:45am and 8:45am but did not get delivered and at 10am got delivery cancellation text. Rang them and rearranged delivery between 2pm and 4pm which was fine as the school would close at 4pm. Received another text saying delivery between 2pm and 6pm and staff member stayed behind till after 6pm but still no delivery. Rang customer service and was told that they could not find address and could not change delivery address. Suggested to make new order and cancel existing order. On Monday had rang 3 times and not one customer service person mentioned that. Argos delivery service is very poor and poor customer care. Emailed Argos but did not receive any reply. Poor service from such large organisation no one ready to take responsibility.
Helpful Report
Posted 9 years ago
ordered bookshelf through Argos. delivery men could not deliver as I did not live on the ground floor and they said will send a van with 3 men. I asked for next Saturday. no one delivered until I called myself and they said it "probably" won't be today as there is just 1 van available!!! right I rebook it for the following Saturday. during week I called them and they said yes it will be. Saturday midday came and I called them will it definitely come. and they said you have not rebooked - I said honestly you joking? I cancelled my order as waisted 3 weekends waiting and Argos does not have customer service to call and say your delivery won't come and even not send email. very disappointed
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Posted 9 years ago
brilliant .. cant beat argos sheilabibb@msn.com
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Posted 9 years ago
Due to the disgusting service that I have received I do not believe that argos even deserve rating with one star. From the lack and incorrect knowledge from the staff in the store to the rude obnoxious staff at the end of the telephone supposedly there to help, to the point of being refused the right to speak to a supervisor/manager. I would like to say that what I had experienced was an unfortunate single event, but I would be lying. I have found the WHOLE company incompetent from start to finish. It's a wonder Argos has any business and is still trading.
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Posted 9 years ago
you have to buy extended warranty. most items brake down
Helpful Report
Posted 9 years ago
Outstanding service delivered in 2 hours and the driver said sorry for getting slightly lost in our estate.
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,067 reviews