“Asda have the worst customer services I have ever dealt with. The home delivery is atrocious all out of stock or terrible replacements with short dates. I will not shop here again after my last experience with them shame on you asda”
“Please a order online and you had no stock available and I cancelled the order and still you took the money from my account £50
Two days after the cancellation I'm very disappointed with your service will never order online again it's been 18 days and still waiting for the refund.
Gulzar Mohammed”
“Asda caerphilly
I ordered 3 items on there click and collect .only 2 items arrived one was stolen as it's on the delivery note inside the box which is too small for the stolen item so who ever packed the item up stole the item as I dont have it . . Item now out of stock it was in stock when I ordered and paid for it .
Customer service was a waste of time get more help out of a robot
Scripted reply which was I can do a refund I can do a refund.
I dont want the refund I want what I ordered and PAID FOR to be delivered why do these companys think just give a refund is acceptable ppl dont want the refund they want the items they bought and paid for.
So completely useless click and cant collect .”
“Not ordered anything. However just looked at website in anticipation. But what in earth has happened to Asda. Awful irritating website and not one thing that interested me.”
“Very aggressive delivery driver( huyton Liverpool), I heard a noise outside looked and seen a Asda delivery van very close to my car (enough room in street for him to not park like that ? )went outside to check to see if any damage I was happy that there wasn’t I was about to leave it at that and not say anything then he shouted to me what’s the problem so I explained calmly how close he was to my car he said back to me fairly aggressive the van has cameras and to report it I then tried to explain to him why I came out to check he wasn’t interested just shouted over me so I tried to leave it at that when I was going back in side he was shouting at me three times that he was coming back to sort me out !!! I try to sort this out as calmly as possible this happened 7:55 in the morning !!!”
“Refused a refund on lost items. Made me feel like a criminal for daring to ask. Customer service completely and utterly useless- rude and unhelpful. Never buying from them again.”
“Asda in Dover have removed a manned checkout and installed a self service one. Why oh why do people use them!! More people out of work. It saves company a fortune long term but they don't pass on savings to customers by offering a discount for their use. The worse example I have ever seen of this nasty practice is in Asda in Folkestone. Utterly disgraceful along with their very high prices. Seems to me that this company can now be compared to Aldi, which is of course the worse of them all for quality and ludicrous checkouts.”
“I am still waiting for my grocery delivery - it is 1hour 40mins from my delivery timeslot. Customer service cannot tell me if I will get my delivery or not. I have been charged and have been sent a receipt!”
“Asda irvine north ayrshire.
Usually I have no problems with asda or staff but, the pay point has been out of use for a week or more! This is an inconvenience for many but mostly your older customers who are trying to get everything done In one place, this means they have to hunt around for somewhere to top up heating and fuel bills.
Asda you can do better than this surely.”
“Online shop is utter rubbish - so not user-friendly and week after week there are issues. Today whilst amending my order, the basket apparently timed out (with no warning) so I lost my slot that I had had booked for over a week. Then when trying to book a new slot, there were technical issues and I lost all of the changes to my basket. DO NOT SHOP ONLINE WITH ASDA!”
“Don't order online. They can not bring the food and still request the money and they really do not care If you have 3 children at home who are hungry because of their incompetence didn't even offer to bring my shopping the next day nothing at all and I can't get my money because its still a pending transaction. Disgusting company.”
“Today was disgusting the lady on customer services was extremely vile rude calling me a baby as if she was taking the mic her attitude was not acceptable she had blonde white hair definitely short lady she was shouting at other public i felt intimated il never go here again this is today 13/9/21”
“Went to Asda Burnley to complete my week's shop after retuning back from Scotland I decided I would go straight to Asda before returning home to find out once I had completed my shop and put this through the self scan I was told that there was no bags all that could be offered was a tiny George bag meaning we had to pack this all back on to the trolley and carry it back in to the house singly absolut joke Asda”
“Just garbage, simple as that. Sitting silently reading the news online and checking on the app in a bungalow no further than 10 feet from the front door, the app pops up saying 'delivered'. Assuming that meant, awesome they're here; nope, it means he's half way down the road driving away. What the absolute hell! Rang to query and said that the driver's not answering his phone and probably not going to deliver now. No apology, no offer of re-delivery at any point, no nothing, despite some essentials being in there, meaning a drive to pay over the odds in the Coop was necessary. Refund is apparently on its way, but assuming as I will that this service is of similar quality, I'll look forward to that around Christmas time! Seeing how many unanswered negative reviews there are on here and TrustPilot, it won't be long before they're in real trouble. You can't treat people like that and expect them to return with their custom.”
“Most of my problems is trying to pay for my online delivery order, this happens everytime i go down to checkout to pay after giving my details. I do not get these problems with Morrisons so in future I will give my order to them. I have already been to my local bank Santander but that was no help, for Asda problem.”
“Went to Asda old Kent road on 20 July 2021 and upon entering I saw the lady security grappling a young boy accusing him of stealing! The lady refused to listen to anything that was said by the young boy who was obviously distressed so I intervened. I told the lady security she shouldn’t be handling the boy in that manner and if the young boy had stolen? She was unsure so I asked if the store sold the item in question? Again she was unsure, so I told her to check the system and if the store doesn’t sell it she has to apologise.
In the mean time two other security guards came over and usehered the young boy and his two friends to leave the store and responded and told them “No way, as your colleague has just stolen from this young boy”
The security’s answer to me was “ they know they are not allowed in here” so I question why, his response was that “they are entering without an adult”
So I suggest that it’s ok to kick out someone after removing their personal belongs from them, you have got be mad! And also gave him a scenario with me and them taking my phone and I would not be leaving the store under any circumstances!
During this time the lady security returned and apologised to the young boy. But the other security was still adamant the boys shouldn’t of been here!
This is one of the many reasons young people have no trust in the older generation, children should be seen and not heard!
They are our future... if we keep on demoralise them what future do we have...”
“Asda Toryglen worst ever for getting in and out . They put a petrol station in traffic murder then a McDonald's traffic just stupid I stay in Toryglen would rather go to Tesco. Lidls or Aldis Avoid Avoid Avoid”
“48hrs have passed. ASDA HASN'T GIVEN ME MY MONEY BACK nor my shopping. I emailed Roger Burnley... he is a joke... quite the same as the company he runs... THIEVES GIVE ME MY MONEY BACK”
“It appears that Asda (Bridge of Dee) believe they are can now decide if a consenting adult is allowed to buy alcohol with their shopping. Due to the fact that I had my 14 year old daughter with me at the time it was taken away (despite telling them this was for my own consumption). It seems that Asda are now her guardian angel and have the right to tell me how to run her life. Strange times ....”
“I placed an online order requesting a delivery to be made today. We are self-isolating and we are unable to go out.
On the same delivery day I received another email saying that ASDA CANCELLED MY ODER BECAUSE THEY COULDN'T TAKE THE PAYMENT WHEN THE PAYMENT WAS CLEARLY TAKEN IN MY ACCOUNT. I called my bank straight away, and they confirmed that the payment has been already made, just as it shows in my pending transactions.
MEANING YOU HAVE TAKEN MY MONEY, AND CANCEL A SERVICE THAT I HAVE ALREADY PAID FOR.
I decided to call your useless customer service. OCTAVIA picked that call up and was absolutely unhelpful, unapologetic and careless, even when I explained to her that we have NO WAY TO GO OUT, NO FAMILY IN THE COUNTRY, NO FOOD, AND I HAVE A FAMILY INCLUDING A 2 YEARS OLD TO FEED!!!
OCTAVIA, suggested to do click and collect and go get the order ourselves, even when she knew that by law we are forced to stay indoors. I found it outrageous so I asked to speak with the manager. OCTAVIA SAID THAT THE MANAGER IS UNAVAILABLE AND BUT SHE'LL PUT A REQUEST TO CONTACT US IN 48HR... 2 DAYS?????!!!!!! what on earth was she talking about?
Then she he hung up on us because she couldn't help anymore. DISGUSTING.
Then I called again, furious, and spoke with Irne, she said delivery today won't be possible..and again suggested to do click and collect.. what make me wonder how do you train your agents???.. and in which world are they living if after nearly 2 years they don't get what self-isolation means????
SO WHO IS GONNA FEED MY FAMILY TONIGHT? WHY HAVE YOU TAKEN MY MONEY? HOW CAN YOU BE SO UNPROFESSIONAL AND UNTRUSTED???
THANK YOU ASDA FOR BEING SUCH AN UNWORTHLESS AND HEARTLESS THIEVES!!!
And you know what the best part is? That YOU ARE STILL HOLDING MY MONEY!!!! SO I CAN'T BUY FOOD FROM ANOTHER SUPERMARKET!!!!!”
