“Good systems in place for nhs staff who have limited time to access for food shopping. Also decent attempt at encouraging social distancing. I think the screens at check outs should become permanent.”
“I visit the Westbrook asda on a weekly basis. I cant thank the security staff enough for there thoughtfulness. Being disabled with a crutch, I was queuing to go in store ,when the security man approached me and led me in store so I wouldn't have to stand waiting, (although I was willing to wait my turn like everyone else). Since the queuing started this as been a weekly occurrence from different security men. I thank them deeply for there thoughtfulness.”
“Been with Asda for years. Never had an issue until recently because of queues which is completely understandable at this time. After all received a great customer service. Managers are very polite. Staff is very helpful. Never had a problem with product quality or food. Prices are also the best comparing with other super markets .”
“Firstly Asda were the first supermarket to email me that I'd been recognised as extremely vulnerable & I was given a Priorty Pass. Asda constantly kept me informed of substitutions etc.Had my delivery of groceries this morning at within the delivery slot time & was Very Happy.I had Every thing on my shopping list & the few substitutions I did have were also good. Lastly but Not Least the Delivery Driver was extremely pleasant with a nice smile 😊 Thankyou & Well Done Asda for making my day a pleasant one 👏👏👏”
“Received my delivery on time, apart from a couple of substitutions, everything was there. The vegetables were fresh. The delivery driver was professional and courteous. Thank you.”
“So today ASDA delivered my prescription from the chemist in store (Donnington store). Thank you soo much, I can’t express my gratitude enough. As an asthma sufferer I was feeling very anxious about going in to store as I am high risk and by delivering my medication to my home has had such a positive impact on my mental health. I cannot thank you enough for this fantastic service. Aneeta”
“We have actually used our last potatoes, and last eggs, awaiting an asda delivery that was due today. We are in a vulnerable age group so are isolated in our house, going slowly crazy. At exactly the time agreed, a van arrived with a cheerful friendly driver, who, having ushered me back inside the house, unloaded about five crates while keeping a sensible distance. All of the produce was fresh. I could moan about missing bananas that for some reason had been taken off the order, but given the circumstances, the whole experience was brilliant, and a real relief; some of the products were even special offers. Everything was there, and the quality was excellent. Very relieved”
“Asda Rawtenstall , click and collect , been twice in last month , and the driver ( I don’t know his name ) as been so helpful I am 71 yrs old and he has been great”
“Thank you Asda. (Crawley - East Grinstead) from a Very Happy disabled/self isolating customer. I received my delivery, no problems. Delivery driver Excellent! Service Excellent! Items Excellent! Everything perfect with only 2 items substituted and I'm more than happy with them. KUDOS Asda 10/10”
“I’ve been having an Asda recurring delivery slot on Saturday mornings for months before the pandemic started and so far my slot hasn’t been cancelled, nothing too much has been sold out and completely unavailable for me and my subs have only been what they were before all of this began.
The delivery drivers have been great with their social distancing and my foods been packaged well 👍🏼
I know I’m one of the lucky ones who managed to get mine all booked up in advance before all this but regardless Asda haven’t let me down yet.
I’m a key worker and it’s hard enough to have to leave my family 6 days a week to go to work so not having to do any food shopping is a blessing for us.
I really hope they make more slots available for those who are in my position and would really appreciate a big weekly food shop right now.”
“Thank you Asda for delivering today. You are all doing a marvellous service under great pressure. Politeness and customer consideration by your staff are to be applauded.”
“Just received my first click an collect order from Asda brynmawr. Had a few subs. But I’m over the moon with my shopping an will definitely use again. Fab dates on my fresh food 👏👏👏👏😃😃😃”
“This was my very fist online order, but as I am a elderley vunerable lady I am not allowed to go out, so I decided to use Asda as I know there groceries are always good. I was lucky enough to get 3rd of April about two weeks ago. I have to say everything was excellent. the food stuffs and the delivery driver was really helpful and happy,
I am really impressed and would use again - if I can get a slot!!!”
“Our asda delivery today was brought by bryan a very pleasant person and am most gratefull to receive my shopping well done asda great service pleasant edficient staff .”
“Wish to send a big thanks to fratna on customer services park royal store, during this coronavirus pandemic, fratna went out of her way to help my 90yr old father get his shopping as I live in Wales and usually get his shopping done online for him, but for weeks and still now no slots available, she went out of her way to help personally so I do hope Asda give her the recognition she so deserves!!
Thank you again!
Mrs Roberts.”
“This review is about LYNNE. On the 20th March I entered Asda to do a small amount of shopping. I was horrified by the amount of people in due to them panic buying and stockpiling before Covid-19 lockdown was in place. A lovely staff member LYNNE saw me, probably looking bewildered, and took me to Customer Services which is were she was situated and said she would process my shopping. She even went and weighed my bananas whilst I unpacked! It made my life so much easier and I am not the only person she did this for as she knew people wanted to get in and out as soon as possible on a day that was truly manic. LYNNE, thank you so much for going above and beyond for me and others. You are a star 🌟”
