“Just paid a visit to Asda in Shipley. It's quite common to see tha odd customer without a face mask these days but at this branch, there seems to be a complete disregard for mask wearing!
On leaving the store, I mentioned this fact to the security guys but just got a shrug of the shoulders with the remark
"Sorry but we're not the police" if this store can't be bothered to politely remind customers to wear a mask then I can't be bothered to return.”
“HAD ASDA VEHICLE SHUNT MY VEHICLE. DRIVER DELIBERATELY FAILED TO STOP TO EXCHANGE DETAILS. HAD TO SPEND REST OF MORNING SEARCHING FOR AND REPORTING TO AN APPROPRIATE POLICE STATION AND TO REPORT THE INCIDENT TO THE NEAREST ASDA MAIN HEAD RETAIL OUTLET.
INFORMED ASDA OF CIRCUMSTANCE AND APPLIED FOR COMPENSATION FOR LOST TIME, ECT. A CONCERNED SOUNDING EMPLOYEE OF ASDA CONTACTED ME BY PHONE TO ASK OF SITUATION, BUT SINCE PLACING REQUEST FOR FINANCIAL RETRIBUTION, I HAVE NOT ACKNOWLEDGEMENT FROM ASDA OF THIS APPLICATION AND MY FURTHER CONTACTS HAVE ALL UP TO NOW, SEEM TO BE IGNORED.
THEY ARE AWARE OF DRIVER, THEY KNOW THE JUGGERNAUT INVOLVED, THEY CLAIM TO HAVE VIDEO EVIDENCE.
THEIR RESPONSE TO THE INNOCENT VICTIM SHUNTED IN TO THE NEXT ROAD USED BY ONCOMING TRAFFIC?......
NOTHING!
NAC!!”
“Order weekly shop online for delivery on Saturday 26th Sept - arrived 6.30pm. 10 items not available. Fresh diced beef had to used by the following day - Sunday, 27th Sept! There should have been at least 3 days before use by. Pickers should be more aware.”
“Many items were missing from my home delivery last week which I reported immediately. One cannot phone them unlike Waitrose. I had to use the automated system online. I accept these things can happen at times and in fact, it had happened once before when the priciest items were missing. I had not realised the three-day rule for Asda and lost out. This time around, so many items were missing that it was unforgivable. I immediately reported it, ticked the items missing and requested a refund. I had to order the items from another company and pay more for the same day delivery as the missing items included necessities like bread.
Asda has told me my request for refund has been rejected. I will be taking them to small claims court if they do not resolve the issue immediately as they have taken funds from me fraudulently without providing me with the goods.
Their customer service took an entire week to reject the refund request without getting into any conversation or contact. I find the service non-existent and pitiful. They have lost my custom for good with their behaviour.
In a world of Covid-19 when every household is suffering, the supermarkets are thriving and making a mint of it. Therefore, this behaviour is doubly unforgivable and unacceptable not to mention downright illegal.”
“went in asda today with a hidden disabilities lanyard on and got rudely asked and told that we needed a face mask then when we had told them that we cant because of that they started to ask why we couldn't which isnt allowed anyone wearing them should not have to explain why they have one on because of many reasons. many other stores such as tesco already have tho posters up about the lanyards so they are publicly aware of them”
“went in asda today with a hidden disabilities lanyard on and got rudely asked and told that we needed a face mask then when we had told them that we cant because of that they started to ask why we couldn't which isnt allowed anyone wearing them should not have to explain why they have one on because of many reasons. many other stores such as tesco already have tho posters up about the lanyards so they are publicly aware of them”
“Ok asda so im on the road wanted a quick lunch on the go then you pulled this on me !!! I mean come on how am i gunn eat this with no fork !! Someone doesnt think things through wen coming up with new ideas !!!😫”
“After leaving Llanduno Asda I was stopped by a rude member of staff and guard. After being accused of theft of a TV and other goods in my trolley I will never visit the store again. They broke all COVID social distancing not even wear big a mask and putting me at risk. That’s what happens when you spend £200 at Asda....”
“Made an order for delivery, waited for 2 days since no sooner slot was available, the delivery was 3 hours late. As it was a whole 3 hours late (the app kept telling me that my order is « out for delivery), I called ASDA and it took the representative (with rather poor English speaking skills) 10 more minutes to find out that my delivery has been cancelled. No reason for cancellation was stated, the information still isn’t updated online, and I am left without groceries - no food, no toilet rolls - while in quarantine. Absolutely terrible service or lack of such, really. I will likely never shop at ASDA again and tell everyone I know to not use their services. The experience could not have been worse.”
“Last year I bought a 50 pound gift card (plus delivery cost) for my aging parent in Warks. Being 90 and with recent memory issues, he lost the card after one small purchase. Having given it timeto resolve , I finally asked Asda Card Customer Service if they would give a replacement card. I had no card number but had the original email receipt. They told me only Head Office could do that. I called from Canada to Card Services and then to Head Office who told me yes, they could do that but I had to give the receipt to Card Customer Service and do it through them. I sent them the receipt and they said than you but I still had to get the replacement through Head Office. I called Customer Care from Canada again to let them know I had already talked to Head Office. They said only Head Office could do this. I called Head Office, they put me on hold (from Canada) and then cut me off. Clearly Asda is unable to train their staff to deal with unusual situations. This reflects on management ability to put in place adequate procedures. The company behaviour was unprofessional and inconsiderate of their customers.”
“Disgusting delivery driver hit my car, broke back light and dinted rear wing, delivered shopping never said anything than had to return as wrong shopping given have contacted Asda customer service daily, continuously fobbed off since incident happened a week ago. So after you have your delivery check your vehicle cause they will not tell you if the hit it. ASDA IS A JOKE”
“Asda Radcliffe your staff are so rude and ill mannered not once did the member of staff say Please, she waved me down the Isle and said move down a bit
PLEASE WOULD OF BEEN NICE”
“well this seems like a good time to write a review. Weve had missing items in the past or strange substitutes but tonight my order didnt turn up at all! It was due 7.30pm-8.30pm, didnt turn up so i phoned and was told he was running 40 mins late but it would still be with me. 9.30pm still not here so i called again and this time was transfered to a call centre abroad. Well it was pointless, they have no contact numbers for the drivers and could only keep saying she was trying to manage my expectations, absolute joke. My kids school lunches were in that delivery and because i wasnt informed the order was not turning up, it was too late to go to the shop. Dont bother with Asda, just absolutely appaling.”
“Absolutely shocking service!
Had my order delivered today to my first floor flat. The driver waited outside of the my block of flats with my groceries. I opened the main door and the driver told me they were not allowed to bring the items inside.
I am currently on leave from work after injuring my back and had to carry all of my own shopping upstairs and was informed that I would need to return the crates back down stairs.
Imagine if I had been elderly or disabled and physically unable to carry my own shopping.
I rang customer services who basically could not have cared less!
I will never ever use Asda again for the rest of my life.”
“decided to buy a curry , unfortunately didnt expect to have such a poor quality one even though it was under £4.....I choose a lamb rogan josh, something I usually enjoy however it was grissly, chewy and tasted fatty with a strange flavour, my husband was happy with his though, he had a chicken Jalfrezi.”
“Asda Toryglen Glasgowhad turned shopping into a horrible experience. No control over number entering the store, very limited hygiene facilities and a general run down feel. I used to shop every week at Asda spending approx £120 but now I only go once a month to get some items that are generally cheaper. However after my last visit I shall be in no rush to return. Far too many people, family groups with kids running and shouting all over the place and lots of people not wearing masks. No visible security staff to try to enforce regulations. I did not feel safe and will not be back.”
“The store itself is good but the delivery service was awful. I ordered food with Asda and booked a home delivery. My time slot was between 20.00 and 22.00.
When the delivery was due I received a text message that my driver Kwaku was on his way. At 23.00 still no info. Waited a longer and went to bed at 0.00. Still no delivery or any information. Next day I called the customer service and asked what happened. They were not able to see what happened but were able to rebook the slot.
Next slot would be today 10th September. Again between 20.00 and 22.00. So I wait and wait. Again just a text that my driver Kwaku is on his way. No more information. I call the customer service. They tell me apologies and that he is delayed. So I wait but nothing. Again waited a whole evening and no delivery at all. Very bad delivery service won't order anything from them again.”
“ASDA only care about profits it seems,asda boldon i believe are not restricting the numbers of customers attending the store or it seems looking at the growing number of customers not wearing face coverings.the once oneway system has been abandoned leaving older customers and those hard working staff on the shop floor open to infection by covid.its no longer fun to go shopping because of the constant worry..”
“Did my weekly shop today and was appalled with the ladies service on the checkout. Most ladies wait till most shopping is on the belt, but not this lady.She threw everything down the belt piling up .Then sat checking her phone several times why I went through my shopping to pack my bags. I couldn’t believe her attitude. Obviously her phone was more important. I never complain as I know they work very hard in the store. I took note ov her name badge which was Lee. Won’t b going to her checkout again.”
