“Re: Asda visit Monday 13th July Queslett Road Great Barr. Congratulations!!! to the order picker who bulldozed into myself and another person whilst coming down the aisle the wrong way and easily within two foot distance of both of us, who when I challenged her shouted at me "The one way system doesn't apply to us!!!. When I pointed out she couldn't possibly maintain a 2m distance she just glared and cleared off. How can there be such a momentous lack of comprehension of the current situation that supposedly trained Asda staff are treating the company and its customers with absolute contempt and getting away with it?”
“I have just spent 45minutes waiting for one of your drivers,who was delivering items to a private address,he totally blocked off the road in grove terrace penarth, after 30mins asked how long he was likely to be,my result was he took his time walking at a snails pace,I will not be using asda in future!!”
“I usually shop at Tescos who are great and accommodating to NHS employees. After a long day at work Ive gone to the front of the queue on a few occasions and Tescos have always let me in when I've shown my NHS card. The checkout assistants in store have even told me that that is Tescos policy to do this for NHS staff.
I went into the Asda in Huyton and was told by a rude little male member of staff that I could not have priority entry as NHS staff, and I should come back between 8-9 Mon Wed and Friday 'when NHS can shop'. I told him I couldn't do this as I have to do the school run at this time before rushing into a long day at work, but he still wouldn't let me go in.
SHAME ON YOU ASDA!”
“The first ever time I ordered from asda, I was overcharged, they lost my order and told me it didn't exist, and when I spoke to customer service I had 2 advisors hang up on me!! First one because I asked to speak to a different advisor!! The second one because I questioned ablut a refund the money I wasted placing an order that didn't arrive!! After speaking to my bank it was confirmed that asda DID take the money and I had to get them to do a charge back from asda!!!
Absolutely despicable for your advisors to hang up on me!! Think they need to rethink being a customer service advisor, no customer service was given just bad attitude!”
“warning to people shopping in store
I bought some brew dogs bites from freezer section @ £1.00 per box
an hour later when I got to check out the price had gone up to £2.50 per box
when I questioned this and went back to check the lady told me she had just changed the prices and they were now that price
be very aware”
“Was in the one just a crosses the police station heading towards rutherglen and the was a work men working in the car park right next to him and he sneezed dint cover his mouth nothing if this is how there work am glade i dont go in there that much i DONT THINK I EVER WILL IF YOU WHAT TO HAVE THE VIRUS GOOD LUCK BUT I AM NOT”
“has anybody seen the new asda advert "save money ,live better" .you certainly will save money because you cant get a food delivery !! even if your 82 ,been with them for years have no transport ,and are registered as vulnerable !! one deliver april the 13th half was missing have was out of date ,you let all your delivery spots out to anyone who would spend money since the lockdown started ,people who could of visited a shop ,and never used online delivery before ,i hope your proud of all the oldies ,sick ,vulnerable,and kids you left without a hope.in fact you should be renamed the titanic ,all the rich in the lifeboats and the poor and vulnerable left to drown .”
“Mansfield Forest Town
Absolute jobs worth on the scan and go tills. Rude and unhelpful. Will definitely never shop there again because of that woman.”
“just had 2 fillet steaks ,job to cut them with a steak knife, probably from an old milk cow, also chicken thighs when it says bone in it means half the rib cage as well all covered over with skin.
value for money? cr#p”
“Disgusted. Manners do not cost anything, shouting and telling everyone what they can and cannot do at the tills very bad. They should speak to customers with respect.”
“Absolutely fuming! Booked a slot 3 weeks ago in Asda Caldicot and placed my order with no problem. The day I'm due to pick up my dog food....guess what...OUT OF STOCK!!! Sort yourselves out Asda”
“I purchased cigarettes online for click and collect on the 7th May 2020, due to the menthol ban I purchased quite a few, using my last available funds to do so.
I specifically requested 'no substitutes' as I have a particular brand only.
On collection, asda had given me substitutes, which were promptly handed back to the cashier 'Alina'. Alina advised that she would email head office and a refund would be issued, but I was concerned as I wasn't given a return receipt or proof of return. I went online to see if I could initiate a return on the system, by there appeared to be a glitch and wasnt allowing me to initiate a return. As I have had issues with Asda previously and know their refund process can be very slow, so I tried to avoid these issues, by requesting a proof of return at the time, I also called Asda the following day 8th May, I spoke with Rachel who raised a claim reference number 200508-005603. I was advised a refund would be with me within 5 days. On 14th May, I still had not received a refund so I called Asda yet again, spoke with Hazel, who advised that a refund had not been issued, she said she would look into this an ensure a refund was done, she gave me another case reference number 200514-008173. I requested compensation at this point as due to the fact that I had not received the refund owed to me, I did not have enough money to purchase more cigarettes before the menthol ban on the 20th May, so this just added to the inconvenience that Asda has caused, hazel advised she would look into this for me.
I did not hear back from Hazel to advise if this issue had been resolved, but still no refund. So today, 21st May 2020, I contacted Asda again, spoke with Chris who advised that a refund had not been issued and as I had no proof of the return they would need to investigate and check CCTV footage. I am outraged!
If Asda had followed procedure in the first place and not given me substitutes when I requested this at the time of my order, this situation could have been avoided, I was advised by Chris that 'Alina' the cashier, who took the return should have printed off a return receipt, but she didn't (which could have also prevented this issue). Customer services agents, Rachel and Hazel both advised me that a refund would be issued, so did not investigate further, so this only delayed the process, and now I am waiting on Chris to get back to me once they have found CCTV footage, god only knows how long this will take! Meanwhile they still have my £152 accruing interest in their bank (not mine), the menthol ban is in place so I can no longer purchase my cigarettes and I am even more frustrated with how Asda has handled the whole process!
On the 21st May, I sent am email to the CEO of asda and customer complaints as I felt I wasn't getting anywhere speaking with customer services.
On the 27th May 2020, I received an email from Sam, a member of the Executive Relations Team, who advised he would investigate my complaint.
On 1st June 2020, I emailed for an update, Sam advised me that they were checking CCTV, I had already been advised this had been done.
On 2nd June 2020, I received an email advising that the refund had been approved but they were having difficulty refunding this to my card, but they would update me.
On 9th June 2020, I emailed again requesting an update on the refund, I finally received a response on the 12th June 2020 from Elliot, who advised that they were still investigating how to refund my payment card, but he would be back in touch.
It is now the 22nd June and still no communication or refund!!
This is completely unacceptable, and it appear the only way that ASDA will see how serious I am, is if I take legal action, more unnecessary stress and anguish for me just to get MY MONEY back.”
“Asda Chesser, Edinburgh- No queue outside but massive queues inside, up the aisles ! Impossible to socially distance due to this ! Checkouts were not manned but could've been ! Poor poor management ! How to pass on Covid in one easy lesson ! Meanwhile, The manager struts about like a Peacock sp>>d oblivious to it all with pound signs spinning in his eyes ! This has been going on for three weeks now !”
“Been to Stanley Co. Durham store today, there were too many shoppers inside given the current Covid-19 situation. I complained and was told management had asked staff to allow more people inside at one time, shocking.”
“Asda Eastlands in Manchester!
Visited on Friday 20th June late afternoon.
No social distancing, no queuing outside even though there was a sign outside the front doors stating 50 people max!!
It was like a circus inside. It was an absolute free for all. Way too many people. No sanitising going on. Far Too many people let in. I felt unsafe & very uncomfortable. It was like people had come into the store for a night out and to socialise!
Absolutely shameful & a disgrace.
I ended up leaving my trolley & leaving the store as ive never witnessed anything like it pre-lockdown let alone post Covid19.
Will not be shopping at this store again for the foreseeable future!
In contrast a visit to Sainsburys showed how its done. Controlled queues OUTSIDE the store, enabling safe social distancing inside. I will be shopping at Sainsburys or any other store from now on.
The review doesn’t even deserve a single star!!!”
“Waiting for asda delivery , due between 12-1pm it's 2pm and still not here . Waiting to go out for partners birthday, ruined the day , absolutely fuming , not happy at all , 😡😡☹☹”
“Well where do I start.
I am in the Extremely vulnerable group and have the misfortune to have been allotted to Asda as my local priority supermarket.
ASDA without warning or explanation have suspended my account and all my future grocery orders leaving me in a more vulnerable position with no prospect of getting a delivery slot with another supermarket for the next 3 weeks. I have tried to call their so called customer services who are totally inept and promise that someone will call back but they never do.
I have been left feeling extremely depressed by being abandoned and left feeling like a criminal”
“Rude ignorant driver delivered, didn't even get a chance to see substitutes as he was of as soon as he could. Poor substitutes in my shopping plus all boxes of soup squashed and I didn't even get a chance to tell him and he even left the gate opened”
