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Card Factory plc Reviews

4.5 Rating 315 Reviews

88 %

of reviewers recommend Card Factory plc

Company Reviews

4.5

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Card Factory plc 5 star review on 20th July 2023

Card Factory plc 5 star review on 11th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to the staff at the New George Street, Plymouth branch for their help on Wednesday, 6th December. Two extremely pleasant and helpful ladies went to great lengths to search for a particular type of card for me and the lady at the till was also very helpful. These members of staff are a great asset to your company”

Posted 5 months ago

“Good value and excellent customer service from Helen in the Exeter store.”

Posted 5 months ago

“Always use card factory the moor , Sheffield,the staff are always helpful , especially Louise who is so friendly and will go above and beyond to help find what you need .”

Posted 5 months ago

“Went to Beaumont Leys shop this morning, was served by Chloe, who very kindly checked I had envelopes for all my family/friends Christmas cards. (29 of them) plus gift wallets, 15 of them, plus helped me purchase stocking fillers for 3 great grandchildren. Her kindness and patience was thoroughly in line with Christmas spirit and a credit to The Card Factory. Thank you so much Chloe. Merry Christmas to you all. 👏👏🎅🎅🌟🌟👏👏🎅🎅”

Posted 5 months ago

“I always find the staff in your chippenham store so helpful , cheree served me today, very smiley and pleasant to deal with”

Posted 5 months ago

“Michelle who works at the Portchester branch, went out of her way to help me get what I wanted, 2 fluffy Hamsters for my grandchildren. Thank-you.”

Posted 5 months ago

“I went to the shop in Clifton Nottingham yesterday and had excellent service from Ange. She was so friendly, she asked if I wanted stamps or tissue paper to go with my purchases, I had forgotten about these and her prompt made me buy some . Thank you so much. Wonderful customer service”

Posted 5 months ago

“Been to card factory today in Barnsley South Yorkshire. Always a pleasure as the Staff are very helpful and so friendly. Wouldn't go anywhere else for my cards.”

Posted 5 months ago

“Recent visit to local branch at Nugent Centre and staff were very helpful and polite as always. Good selection of cards and great value for money.”

Posted 5 months ago

“hiya, i use card factory most of the time for birthdays, christmas etc, i went in the shop this morning for christmas cards for my family, i found exactly the cards i want and was served by maxine who i have know for 20 years and is very professional as all the staff are and most helpful.”

Posted 5 months ago

“Went to Stourport on Severn the ladies was so helpful Elaine and Sam,, so cheerful, recommended going there,”

Posted 5 months ago

“I bought the remainder of my Christmas cards today. It was busy but as soon as the queue at the till built up, another assistant came to help. All the staff are friendly and helpful and especially Carol remembering to ask if I needed sellotape and with her usual smile. Christmas shopping can be stressful but not in The Card Shop. Well done all. Oh yes the choice and value are excellent too.”

Posted 5 months ago

“I just wanted to show some appreciation to the staff at Card Factory in Longton. Whenever I go into store they are always friendly, helpful and nothing is to much trouble whether I'm buying cards, gifts or helium balloons. I've never had a bad experience while shopping at this store and it's a pleasure to shop there.”

Posted 5 months ago

“The new branch in Seaford East Sussex is a real boon for the local community. Saves a lot of money being able to buy good quality cards, and stationary not having to go out of town, especially for the elderly and those on tigjt budgets. Hope it stays open 😊❤”

Posted 5 months ago

“Wonderful customer service today in the Card Factory St James Dover. Lisa plus two other members of staff went out of their way to help me find the perfect card. I was very grateful for their help and patience with me.”

Posted 5 months ago

“I visited your Dalston store today and the young guy in there was extremely helpful and very polite. A pleasure to be served by him.”

Posted 5 months ago

“Had a very good experience in the Selby store. Carole went out of her way to locate some Paw Patrol wrapping paper for me for my grandson’s birthday present. Thank you for being so helpful.”

Posted 5 months ago

“I recently purchased an engraved gift online from the card factory, it arrived on the day they said it would and I was absolutely thrilled with the gift. Thank you for your great service 👍🙂”

Posted 6 months ago

“We were shopping at the Inverness shop and ahead of us was a very elderly gentleman who had selected a foil balloon. The lady at the till asked him if he needed it to be inflated now or not. The gentleman obviously had not realised that he had selected a balloon and thought it was a gift bag in the sealed polythene bag. The lady serving was so kind and helpful to him. He had appeared confused originally about what he wanted and was frail and shaky. She took time with him and spoke gently and helped him choose something appropriate. He left happy with his purchase. It was just lovely to see her helping him. It is confusing for lots of elderly people to be in busy shops and the hussle and bustle when they might be hard of hearing etc. Both my husband and I thought she was just wonderful with him and that's why I have made the effort to write this review. The reference on my receipt states store 0623 Till 5 Opr.Trans 032206185449 Date 11/11/23 Time 10:39 Please pass on this compliment to the young lady as people are so quick to complain and slow to praise and I am sure you will agree she represents the store and the care she showed was just perfect. She is a credit to herself and the company.”

Posted 6 months ago

“I had to buy quite a few things in your Brighton store. Reasonably priced items good selection and Helen who served me was very helpful and attentive. Always shop here.”

Posted 6 months ago

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Card Factory plc is rated 4.5 based on 315 reviews