“Called in Loughborough store today. nice young assistant called Becky helped me find what I wanted and lady at till also very friendly but professional”
“The staff member in question had such a welcoming and professional manner as I entered the store and again at the till.
The lovely member of staff was called Claire.
I was visiting the West Bromwich New Square.
Please forward my comments onto her.
King Regards.
S. Kenny”
“Needed to get Valentine's present and the 3 women in Preston deepdale shop were brilliant in helping ( Mandy, Nikki and Chloe) couldn't ask for a better service”
“I spent hours finding photos and designing personalised cards. Card Factory cancelled my order saying they had lost it, so my time wasted. Customer service said they would resend a calendar but lied. I didn’t have it for my mum’s Christmas present and had to drive around xmas Eve looking for one - which couldn’t find. Very bad indeed on the phone, not caring at all, saying only accept posted complaints. Awful people.”
“5th February.
I went to your branch at Civic Centre Wythenshawe and I walk with the aid of a walking stick as I buy all my Birthday Cards at the beginning of the year walking stick,glasses,my bag reading cards,makes it very hard for me to do but I experienced a very easy shop today as the assistants Amanda and April were on hand to help me find the cards I needed made sure I had everything I needed.In my opinion both these ladies are an asset to your company they made my shopping an experience that I won't forget and I look forward to going in your store again.
Mrs I.Stuttard”
“Today 5th February 2025 I visited the Walkden Branch of the Card Factory. I was served a very pleasant, bubbly, friendly young lady called Julie. She was very helpful and polite and I feel is a great asset to your company.
Well done Julie”
“Visited my local card factory today. Another excellent visit great customer service and good range of products. Good prices. Diane served me today and she was fantastic. My local Hanley branch.”
“I visited the Hempstead Valley store back in December of 2024 and was served by a lovely young lady called Claire Macbeth. She was extremely helpful at the till area where she served me as I needed some other cards which I couldn't find, so she kindly went to find a selection for me which I was very grateful for. Very friendly and gave terrific customer service.”
“Ordered a special Xmas card for my mother on 9th December
Ordered stated delivery 12th December
Checked on 12th and order now stated Thursday 19th December checked on 18th and it now states Saturday 21st December
Absolutely disgraceful I am disgusted with this company and I only hope the card reaches her in time
My mother lives 4hrs away so it's not as if I can just drop in”
“Ordered my friends birthday card should of come yesterday 13/12/2024 now waiting for it today on 14/12/024 still not arrived what a complete rubbish firm do not order from them they don’t deliver but they take the money from your bank be warned”
“Always first class customer service. Assistants always happy to help and nothing is too much trouble for them regardless of your query. I always go to card factory first when looking for particular cards.”
