“I generally use two in my area, but I also travel to and from Edinburgh. Every Costa I have used the staff are more than helpful and most definitely polite and cheerful.”
“Myself & my daughter go regularly to 5 Costa stores within 10 miles of Oxford 2 in Oxford 1 in tescos cowley retail park& 1in Kidlington & 1 in Witney in all of these our drinks have tasted the same (great!) & all the staff have been friendly at all times so we were really upset when we visited the Costa in the retail park opposite templar square (cowley centre) Oxford
The first two drinks we ordered tasted awful!
We took them back & explained
Three members of staff then stood close to-gether while making our replacement drinks talking to each other (not in english) so we couldn't understand what was being said & with no communication to either of us at all handing us our drinks
They tasted just as undrinkable so feeling to awkward to go back again throw them away.We will not go back there & since then friends have said there's ''something wrong with the coffee'' at that particular store”
“Latte was decent enough - but the shop itself needed a good clean. No high chairs, no help finding a seat (despite having a pushchair), and couldn't put baby down as floor was disgusting...20 minutes after opening not really acceptable (for what is a relatively expensive drink)”
“Visited the Falkirk Retail Branch on Saturday and whilst the coffee and cakes were excellent, the pork sausage bap which I had was very poor in quality! The sausage was edible but the bap didn't appear very fresh to start with and once it was toasted it became very hard. Most of the top half flaked off onto my plate and I was only able to eat the centre of the bottom part as the edges were too hard to eat. I should have taken it back but was too hungry to wait for anything else so I just made the most of it! Lesson learnt though and I won't be having it again.”
“I enjoyed the customer service and even though one of the service reps was new (you could tell), she acted very professional and attended to me well.”
“I often pop in to my local Costa cafe in port Glasgow for a caramel latte and toastie. The service has always been cheerful and friendly and I always leave feeling welcomed and relaxed. Friendly staff, Clean comfortable and welcoming shop.”
“well first of all, i ask for the usual a regular latte and as i am a regular customer at the costa, i was speaking to the waitress and with out asking she upgraded it to a large for free!! she was absolutely great such a friendly atmosphere.”
“On my past number of visits, I have found the staff to be verging on rude and not listening to orders.
The drinks purchased have been below standard as a result.”
