Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff and a lovely cup of coffee”

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Posted 6 years ago

“Costa Hayes Lombardy business park has by far the best team . fantastic attitude and very helpful .”

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Posted 6 years ago

“I generally use two in my area, but I also travel to and from Edinburgh. Every Costa I have used the staff are more than helpful and most definitely polite and cheerful.”

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Posted 7 years ago

“The Costa chain is easily the best store on the high street. Amazing coffee and amazing prices.”

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Posted 7 years ago

“Great value”

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Posted 7 years ago

“So very welcome and staff are very friendly,Portland road hove”

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Posted 7 years ago

“Got my drink roght and was very tasty anx helpful staff”

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Posted 7 years ago

“Myself & my daughter go regularly to 5 Costa stores within 10 miles of Oxford 2 in Oxford 1 in tescos cowley retail park& 1in Kidlington & 1 in Witney in all of these our drinks have tasted the same (great!) & all the staff have been friendly at all times so we were really upset when we visited the Costa in the retail park opposite templar square (cowley centre) Oxford The first two drinks we ordered tasted awful! We took them back & explained Three members of staff then stood close to-gether while making our replacement drinks talking to each other (not in english) so we couldn't understand what was being said & with no communication to either of us at all handing us our drinks They tasted just as undrinkable so feeling to awkward to go back again throw them away.We will not go back there & since then friends have said there's ''something wrong with the coffee'' at that particular store”

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Posted 7 years ago

“Latte was decent enough - but the shop itself needed a good clean. No high chairs, no help finding a seat (despite having a pushchair), and couldn't put baby down as floor was disgusting...20 minutes after opening not really acceptable (for what is a relatively expensive drink)”

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Posted 7 years ago

“Visited the Falkirk Retail Branch on Saturday and whilst the coffee and cakes were excellent, the pork sausage bap which I had was very poor in quality! The sausage was edible but the bap didn't appear very fresh to start with and once it was toasted it became very hard. Most of the top half flaked off onto my plate and I was only able to eat the centre of the bottom part as the edges were too hard to eat. I should have taken it back but was too hungry to wait for anything else so I just made the most of it! Lesson learnt though and I won't be having it again.”

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Posted 7 years ago

“Always friendly and good coffee”

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Posted 7 years ago

“I enjoyed the customer service and even though one of the service reps was new (you could tell), she acted very professional and attended to me well.”

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Posted 7 years ago

“The coffee is always good at Costa, as are the sweet treats, and the staff are usually very polite and friendly.”

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Posted 7 years ago

“Quick service & even though busy the staff were friendly & polite & even had a little joke with me.”

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Posted 7 years ago

“I often pop in to my local Costa cafe in port Glasgow for a caramel latte and toastie. The service has always been cheerful and friendly and I always leave feeling welcomed and relaxed. Friendly staff, Clean comfortable and welcoming shop.”

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Posted 7 years ago

“well first of all, i ask for the usual a regular latte and as i am a regular customer at the costa, i was speaking to the waitress and with out asking she upgraded it to a large for free!! she was absolutely great such a friendly atmosphere.”

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Posted 7 years ago

“Excellent coffee in a relaxing environment. Staff in all Costas really nice”

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Posted 7 years ago

“On my past number of visits, I have found the staff to be verging on rude and not listening to orders. The drinks purchased have been below standard as a result.”

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Posted 8 years ago

“great coffee”

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Posted 8 years ago

“Great coffe. would recommend”

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Posted 8 years ago

Costa Coffee is rated 3.0 based on 503 reviews