Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.01

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“I’m a regular customer in Costa on Leytonstone (nearly to station) this wonderful store!!! So many happiness every time))) So kindly staff and very-very clean! I will recommend it to everyone!!! I’m enjoying my spending time in this store! Thank you!”

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Posted 5 years ago

“Costa Burnham is the best. Staff very polite, Helpful and professional. Julian and staff work very hard to make the café as comfortable as possible.”

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Posted 5 years ago

“Stratford-on-Avon. Arrogant, unprofessional staff. Vile queer given a taste of power barking rules & regulations at customers. Totally unpleasant visit. But they just don't care as plenty of tourists queueing outside.”

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Posted 5 years ago

“Today at the Costa next to the Tui Manchester was excellent service Alicia was very helpful towards me and my disabled son. She assisted with the order and brought it to me whilst I took my son to the toilet ... She was absolutely great without hassle I paid n was comfortably seated. :)”

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Posted 5 years ago

“Do not visit costa in bingley. Tables piled up in centre of the cafe. Poor service. Unfriendly manager who refused to let me move to a better table, and barked orders to stand here and move there. Very uncomfortable experience and will not go again.”

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Posted 5 years ago

“🤬🤬🤬🤬🤬. RANT OF THE DAY So some of the good people of Sandwell who have abided by all the “rules” now wonder why they are back on restrictions ??? Well Let me tell you why from a prospective I’ve just witnessed, we have just pulled off the motorway to grab a drink at Costa Drive Through Wednesbury , there are 18 people in this Costa inside area and I was the ONLY ONE person wearing a mask to go to the counter , (now you may answer that there maybe a reason why people do not wear a mask for medical reasons and I agree , but a whole shopful ???). But I wore one to go to the counter, but not one other person bothered, and I watched with great interest which people sanitised their hands - and that was “zilch “, I have my own wipes and sanitiser which I can wipe the table etc because the cloth they are using to wipe down are a disgrace ! When I queried why there was no request for masks to be worn - (unlike at our local Costas where we live ) for people to wear a mask at the counter , the reply was - “ we cor’ mek’ em’ and happily carried on Did I miss something on Monday ??? ..... but there’s part of your reason as why your restrictions are back in place , so what’s the point in us all being penalised because of the stupidity of these kind of people 🤬 so angry Going to see if this is a franchise to complain, because the other Costa where I met with a friend last week in Wednesbury were extremely compliant 😱 and all was good for visitors - this is abysmal in this one ... rant over guys !”

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Posted 5 years ago

“My partner and myself visited the camborne costa today we had to ask for more suger and butter for are toast and no napkins on the tray so I had to ask for them very disappointed .The female who was serving was very loud”

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Posted 5 years ago

“my wife and over the last 3 weeks have started to use costa coffee for our morning coffee breaks visited beaumont leas hinckley castle st and the crescent and we have been very pleased with the products and the very good way they are doing in the cleaning and seating dsuring during andcovid 19 congratulations to all concerned all the best for the future”

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Posted 5 years ago

“Drive thru assistant was not very pleasant and made me feel I was holding her up because I had to use my mobile and retrieve my gift card. Also I asked for the toasties cutting in half but she didn’t bother to do it. Birdwell drive thru Barnsley”

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Posted 5 years ago

“When visiting costa coffee in helensburgh Scotland on saturday my brother in law was asked for an email address. He does not have one so the member of staff accepted his mobile number. When he went in this morning the same thing happened. However he was told it had to be an email address. When he queried this he was told it was costa’s policy. Quite frankly this is a terrible way to treat customers especially at this time when people are being encouraged to eat out and totally against the requirements for track and trace. Needless to say he will not be back.”

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Posted 5 years ago

“All the team gave excellent customer service. Very happy & helpful . Acknowledging customers. Fantastic team 😍😍”

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Posted 5 years ago

“After visiting Costa cleethorpes as I do every day. Yet again outstanding staff and service especially in these difficult times. Michelle Ellie and Tom do a great job of looking after your customers. Keep up the good work”

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Posted 5 years ago

“Basingstoke hospital Costa coffee.After my visit earlier in the week I was disappointed at the lack of social distancing.Couldnt have been better today,everyone keeping well apart,tables clean and I remembered to ask for a napkin. Thanks,I felt safer.”

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Posted 5 years ago

“I came with a friend today to Costa Coffee in Cheetham Hill branch Manchester as my friend lives in the area. When I went through the door into the cafe to place my order I noticed that none of the staff had any masks or disposable gloves on and I feel if customers are requested to wear masks on entering the cafe (a notice on the door requests that) then why shouldn’t they, I ordered a mango and passion fruit smoothie but they didn’t have any straws so I settled for a strawberry lemonade and my friend had a cheese and tomato toastie and a latte. When the waitress brought our food and drinks to our table outside she still didn’t have either a mask or gloves on and obviously you can’t distance in those circumstances and obviously she’d touched our crockery and cutlery. Before I left I went to the lavatory and the hand drier wasn’t working and there wasn’t a notice on it saying so and no paper towels to dry your hands, surely this should be checked every hour or so. I’m not happy going again to a Costa cafe as I don’t feel very safe which I should do. I’m also sorry to say that my friend messaged me later when we’d both returned home to say that she’d had a tummy upset after our visit.”

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Posted 5 years ago

“Had a mocha in your outlet in Basingstoke Hospital yesterday.I waited outside until there were fewer numbers in store.Hospital staff not observing social distancing,3 of them standing on one circle having a chat.No napkins given at the time of purchase either,I had to queue again to ask for one.Another lady was queuing again for salt.Then to top it all,I had to pay by card as no cash payments being taken.I stayed about Half an hour and no tables were wiped down by any staff,so I wiped my own table and chair when I left.I suggest you have a monitor on the door,who wipes tables and chairs,while advising people to stick to the rules. I will be in touch with the hospital manager to let him know that your outlet is a danger Zone.”

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Posted 5 years ago

“Visit to Retford”

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Posted 5 years ago

“The other day i went to your shop to oder a nice refreshing beverage but the level of disrespect coming from person serving me was astronomical. After a long 15 minutes, with my children suffocating in the scorching car, I finally received the smoothie. To my shock, i found a HAIR in my beverage. This ruined my day so i demanded a refund. They refused! I then asked to see the manager but they said he was sick today because of covid! This is not ok as there should always be a manager. Yours sincerely, Karen Sommers xx”

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Posted 5 years ago

“the almond milk latte and mango/passion fruit cooler is great, in my opinion better than other places for example starbucks. the ham & cheese toasties are delicious, there’s 2 costa’s quite near me, i like the cosy decor and the staff are nice. apart from it being expensive i would recommend costa coffee.”

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Posted 5 years ago

“Visir 2 local branches & have always encountered pleasant, polite, & helpfull staff who make great coffee”

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Posted 5 years ago

“Having Visited this branch at Castle Marina Nottingham on 20.3.20 we went via the drive through and tried to place an order on the intercom, but whoever was manning it could'nt hear me or my wife so we proceeded round to kiosh as we were holding back other customers. Got to kiosh and told them what happens and got a rather rude reply. You cant order here and you will have to drive round and place your order via the intercom as there are customers behind you waiting! Really why is it difficult to take my order there and then when its was only for two coffees, Customer service stinks especially in the Coronavirus scare we are in! needless to say we drove off and went to Starbucks instead really recommend them alot more customer orientated”

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Posted 5 years ago

Costa Coffee is rated 3.0 based on 515 reviews