Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a regular Costa person enjoyed all the food over a long period but today was very disappointed my normal bacon bap as sooooo small with one very small rasher of bacon that was tasteless and I was charged same price as usual very disappointing hope this is not going to be a normal portion not value for money”

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Posted 4 years ago

“Always happy smiling staff ready to help. Tunbridge Wells industrial estate branch are always happy to have a chat - they make my day when I go in !!”

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Posted 4 years ago

“I visited Costa coffee shop in Next Camberley the medows. The person who served me was wearing a mask so it was not ear what she said. Suddenly I heard someone shouting at me in a very rude manner. He seemed to be Manager of the shop and was very rude. Not a very good experience.”

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Posted 4 years ago

“walked in and saw too many woman employed- fuming not coming back!!!!!!”

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Posted 4 years ago

“i was absolutely disgusted by the treatment i was given by the door greeter, he gave me a dirty look, flipped me off and told me a dishwasher joke , extremely offended never visiting again !”

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Posted 4 years ago

“St Albans Costa located at the Maltings is the best place to sit and enjoy some time with friends and family. Their customer service is impeccable. Lovely friendly staff who will go out of their way to make your visit special. It’s a wonderful beverage outlet with mouth watering cakes. The price of products is affordable. When you are treating yourself, sometimes price does not matter, and when you are being treated like royalty who cares?😊”

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Posted 4 years ago

“Costa at Thorpe Bay, Essex is fantastic. The staff are always cheerful, even when very busy or short staffed. The cappuccino and latte are of the standard expected of Costa barristers. We visit up to 5 times a week and the standard never varies.”

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Posted 4 years ago

“I went to Costa at Lombardy Retail Park, Unit 6A. 🤢🤮 Peach iced tea needed more flavour and my Iced Cappuccino was too strong and needed sugar.”

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Posted 4 years ago

“Not very polite and very slow 😒”

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Posted 4 years ago

“Bought a filter coffee on Lowestoft retail park. Barista dispensed from Machine felt cup and said it's lukewarm and fetched a new bag of coffee to put in machine. Water trickled out of hot water machine added my milk and off I went to drink my freshly made coffee only to find it was just lukewarm again. Had a couple of sips and binned the rest...I suppose I should have returned it but as it was the second attempt I couldn't put my friend through it as she was the one that paid for our coffee and cakes.”

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Posted 4 years ago

“Worst coffee on market.”

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Posted 4 years ago

“Bossy, rude staff in Denton Manchester. Very scary door greeter”

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Posted 4 years ago

“Bought coffee and a bite to eat at Costa in Derbion shopping centre, that’s the one on the concourse out in the open. Put my shopping bags down to consume the food when a guy went ballistic at us and threw us out, really rude. So I just moved 2m outside of the Costa boundary and ate there, like a stray animal. Not going shopping again. Higher street is going to die if you carry on treating us like animals. Train your staff to be kinder to people who spend their money at your cafe.”

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Posted 4 years ago

“Rude staff and mediocre coffee.”

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Posted 4 years ago

“Costa, Birdwell, Barnsley - yet again I have received fantastic service & great quality products at this store. Staff are always polite, friendly & knowledgable. Would recommend to everyone.”

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Posted 4 years ago

“Costa Ipswich. Such lovely and helpful staff at costa Ipswich, they made such a fuss over my three year old when they made her a baby chino showing her how to do the chocolate sprinkles ! They are very friendly and food and coffee is always top quality.”

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Posted 4 years ago

“Amazing staff excellent coffee”

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Posted 4 years ago

“New costa at Harston Cambridge Have been there several times. Staff members are very friendly, especially like to give a big thumbs up for yesterday's customer service. I was offered free chocolates after purchasing coffee. Excellent service”

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Posted 4 years ago

“Medium Mocha. Cup was between 1/2 and 2/3 full. I think Costa should be clear that when people order larger size drinks that the drink doesn"t increase in size, merely the size of the cup and the price. Seems like a bit of dodgy profiteering to me.”

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Posted 4 years ago

“Just a kind thought to say very highly recommended for a great 5 star 🌟 service with a smile ☺ to everyone at Freshney Place in Grimsby and the one in St Peters Avenue in Cleethorpes.”

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Posted 4 years ago

Costa Coffee is rated 3.0 based on 503 reviews