Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Woodbridge Costa are brilliant! Love the customer service I always receive in there”

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Posted 4 years ago

“Nice to see the gentleman back in costa in maghull today.great customer service and very cheerful.glad to see the shop looking great.love the coffee so glad they doin takeaway now an keeping us all safe.”

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Posted 4 years ago

“I been few times on st.anna costa coffee on Harrow was a manager in morning Rajan with no customer service, coffee was disgusting with pre hitting milk and all skimmed milk. When hes working i try to avoid. Others Colleague are ok. Hes need to go back in team member.”

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Posted 4 years ago

“The best coffee around and so many options of flavours and brilliant staff”

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Posted 4 years ago

“Delicious food everytime”

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Posted 4 years ago

“Costa coffee Lion Retail Park Woking. Good location within same parking lot with grocery and other stores. Serves complete Costa range. The only downside is staff requires further etiquette training, or completely ignore their earpiece / alert messagges. Got there today to get a takeaway cold drink. I was the one with the shades and cap.”

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Posted 4 years ago

“Costa coffee is excellent ! But wherever I go I am sure their must be a competition for which outlet can have the most disgusting and filthy toilets ,I hope foreign tourists do not judge the English by the state of costa toilets .Come on people clean up your act M &M”

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Posted 4 years ago

“Poor Management of customers during covid. Waited nearly 20 minutes to get served only to be told there are no seats! Staff allowed customers to walk in and sit down at an empty table without queueing and ordering first.”

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Posted 4 years ago

“I’m a regular customer in Costa on Leytonstone (nearly to station) this wonderful store!!! So many happiness every time))) So kindly staff and very-very clean! I will recommend it to everyone!!! I’m enjoying my spending time in this store! Thank you!”

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Posted 4 years ago

“Costa Burnham is the best. Staff very polite, Helpful and professional. Julian and staff work very hard to make the café as comfortable as possible.”

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Posted 4 years ago

“Stratford-on-Avon. Arrogant, unprofessional staff. Vile queer given a taste of power barking rules & regulations at customers. Totally unpleasant visit. But they just don't care as plenty of tourists queueing outside.”

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Posted 4 years ago

“Today at the Costa next to the Tui Manchester was excellent service Alicia was very helpful towards me and my disabled son. She assisted with the order and brought it to me whilst I took my son to the toilet ... She was absolutely great without hassle I paid n was comfortably seated. :)”

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Posted 4 years ago

“Do not visit costa in bingley. Tables piled up in centre of the cafe. Poor service. Unfriendly manager who refused to let me move to a better table, and barked orders to stand here and move there. Very uncomfortable experience and will not go again.”

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Posted 4 years ago

“🤬🤬🤬🤬🤬. RANT OF THE DAY So some of the good people of Sandwell who have abided by all the “rules” now wonder why they are back on restrictions ??? Well Let me tell you why from a prospective I’ve just witnessed, we have just pulled off the motorway to grab a drink at Costa Drive Through Wednesbury , there are 18 people in this Costa inside area and I was the ONLY ONE person wearing a mask to go to the counter , (now you may answer that there maybe a reason why people do not wear a mask for medical reasons and I agree , but a whole shopful ???). But I wore one to go to the counter, but not one other person bothered, and I watched with great interest which people sanitised their hands - and that was “zilch “, I have my own wipes and sanitiser which I can wipe the table etc because the cloth they are using to wipe down are a disgrace ! When I queried why there was no request for masks to be worn - (unlike at our local Costas where we live ) for people to wear a mask at the counter , the reply was - “ we cor’ mek’ em’ and happily carried on Did I miss something on Monday ??? ..... but there’s part of your reason as why your restrictions are back in place , so what’s the point in us all being penalised because of the stupidity of these kind of people 🤬 so angry Going to see if this is a franchise to complain, because the other Costa where I met with a friend last week in Wednesbury were extremely compliant 😱 and all was good for visitors - this is abysmal in this one ... rant over guys !”

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Posted 4 years ago

“My partner and myself visited the camborne costa today we had to ask for more suger and butter for are toast and no napkins on the tray so I had to ask for them very disappointed .The female who was serving was very loud”

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Posted 4 years ago

“my wife and over the last 3 weeks have started to use costa coffee for our morning coffee breaks visited beaumont leas hinckley castle st and the crescent and we have been very pleased with the products and the very good way they are doing in the cleaning and seating dsuring during andcovid 19 congratulations to all concerned all the best for the future”

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Posted 4 years ago

“Drive thru assistant was not very pleasant and made me feel I was holding her up because I had to use my mobile and retrieve my gift card. Also I asked for the toasties cutting in half but she didn’t bother to do it. Birdwell drive thru Barnsley”

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Posted 4 years ago

“When visiting costa coffee in helensburgh Scotland on saturday my brother in law was asked for an email address. He does not have one so the member of staff accepted his mobile number. When he went in this morning the same thing happened. However he was told it had to be an email address. When he queried this he was told it was costa’s policy. Quite frankly this is a terrible way to treat customers especially at this time when people are being encouraged to eat out and totally against the requirements for track and trace. Needless to say he will not be back.”

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Posted 4 years ago

“All the team gave excellent customer service. Very happy & helpful . Acknowledging customers. Fantastic team 😍😍”

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Posted 4 years ago

“After visiting Costa cleethorpes as I do every day. Yet again outstanding staff and service especially in these difficult times. Michelle Ellie and Tom do a great job of looking after your customers. Keep up the good work”

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Posted 4 years ago

Costa Coffee is rated 3.0 based on 503 reviews