Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there, regular customer at Costa cafe Swiss Cottage/Finchley road. Is there a manager that organised things? As lately, and quite often there is always something missing early in the morning, like butter? Bread? Etc.... it’s a shame really as it’s a pleasant place to go before work, but does the staff in the afternoon not organise what is missing and leave some for the next morning. I guess it’s really bad management, sorry to say. I have managed hotels here and back in Lisbon and I would never let my staff telling a customer, “sorry today we have bread but not butter”!! It’s a shame staff are very friendly but lots of things just don’t work the best and customers always come first, for the best image of a place. Thank you. This review is just to improve Costas service, which I Love”

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Posted 5 years ago

“Costa Birmingham nia. 10:00. 20/01/20 Tables filthy. Coffee like warm requested extra hot. Staff too busy talking to each other.”

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Posted 5 years ago

“The staff member at the commercial street brunch in london were so help full sorted out the points on my card and put them all on a new card great service”

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Posted 5 years ago

“We bough what was supposed to be hot chocolate ,but was in fact was offul coloured wather . Managers of the company! have you ever try what your company sells?”

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Posted 5 years ago

“Awful,milk was off in my coffee,complained but they weren't interested I'll never use them again”

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Posted 5 years ago

“Was in kings college hospital ( I work on the ambulances ) I took my re useable cup and paid for a latte was met by two woman that was discussed that I hadn’t rinsed it out , one actually said next time rinse it so my reply was , I’m at work no sinks in an ambulance if it’s a problem I will pay for the take away cup . The woman just said no then carried on making my coffee in an unrinsed cup . I had no words except thank you . I have NEVER EVER been asked to rinse it before on the contrary all staff are more than happy to rinse it and send me on my way with the perfect coffee that I crave x2 a day”

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Posted 5 years ago

“New costa at st Micheal’s retail park Basingstoke Excellent service all ways happy”

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Posted 5 years ago

“People who work for costa in particular,seem to think that they can talk to people the way that they like,horrible little madams with mouths like iron traps and the idea that they are something special,and no idea how to deal with people in general and they have no business in retail.”

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Posted 5 years ago

“costa showcase Winnersh, Reading The positive is that there are no queues, possibly down to the fact there is the new drive through opposite. My coffee was needed this morning ( wipes brow!!) The service staff gave certain customers, seemed too familiar and not very professional, but more to the point the coffee tasted like dishwater! So disappointed this was the one coffee shop brand Ive always relied on to deliver the perfect Latte, flat white etc..”

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Posted 5 years ago

“Very bisy and chaotic, long time wait, lack of hygiene by staff”

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Posted 5 years ago

“Just like to give a big thumbs up to the staff at Costa Stansted airport. Always a smile and great coffee.”

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Posted 6 years ago

“Sometimes they need to have someone clearing the tables!”

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Posted 6 years ago

“great coffee always served with a smile”

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Posted 6 years ago

“Often go to costa. Love the flat white coffee. Staff are usually very friendly.”

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Posted 6 years ago

“Their reward card service does not work half the time yet they keep increasing their prices. The level of service has also dropped significantly over the past year and it seems they only employ people who don't actually like coffee. There is almost no difference between their latte and flat white.. and being a flat white drinker there is nothing more upsetting then getting a cup of basically hot milk. I'm now paying close to £3 for someone, who does not care due lack of training, make me a cup of over heated milk that takes something like half an hour to cool down and tastes like a combination of mistakes. Why don't you just slap me across my face, it would be less insulting.”

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Posted 6 years ago

“Most of the time drive throughs prove quick and efficient, though occasionally orders are incomplete and drinks lacking in added taste or added syrups and staff seem moody and uninterested in serving the customer. However, at Costa Drive-thru in Shirley, Solihull, some of the staff seem more than willing to help and go that 'extra mile'. A big thank you to Rich and Jade and Sara (I think that's the spelling) who smile and don't gripe in front of customers. I've even recommended you to those I know who have said the same, so a BIG thanks, guys. They make their drinks how they like them to taste (thanks, Rich!).”

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Posted 6 years ago

“Love the Costa Coffee club, always nice to get free coffee from buying coffee! Also like the convenience of the Costa's with drive throughs”

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Posted 6 years ago

“Coffee is exemplary and totally consistent great quality good prices. My 'go to' coffee shop:)”

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Posted 6 years ago

“My daughter and I went for coffee in your Epping branch. We were NOT impressed by the cleanliness in that shop. ALL the customers tray were absolutely dirty so we're the cutlery.Those trays need a GOOD wash. We went into Costa at Harlow today the difference was amazing it was clean and friendly. Please get your staff to stop chatting and start cleaning. M Richardson”

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Posted 6 years ago

“Consistently good coffee and always have service with a smile.”

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Posted 6 years ago

Costa Coffee is rated 3.0 based on 503 reviews