Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've just been in Costa in town centre Corby and I've had the best customer service from the manager Corey and Paul Wonderful welcome smiles and welcoming”

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Posted 3 years ago

“Lovely coffee and really friendly staff, cakes are second to none.”

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Posted 3 years ago

“Always found Costa a tad over priced but love the selection of drinks. Staff at our local store are lovely in Llandudno 👍 but sadly you have changed your points to beans 😡 Won't be going back again.”

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Posted 3 years ago

“Went to Costa coffee in Forfar today , noticed tables were not being sanitised after customers left the 2 girls spent most of the time on their phones instead of clearing and cleaning the tables ,a disgrace when covid numbers are high”

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Posted 3 years ago

“Costa is my favourite coffee place. The quality of food and drinks is always good and the place cheers me up.”

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Posted 3 years ago

“Crouch end costa staff are fantastic”

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Posted 3 years ago

“Love this costa especially the staff so friendly and one of the staff are leaving today so we are going to miss her lovely smile”

Costa Coffee 5 star review on 16th September 2021

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Posted 3 years ago

“Allways look forward to having my morning coffee at Brunell retail park Reading,the manager is all-ways so jolly and has a very good bond with her team go past several other Costa stores in Reading to get to this one.”

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Posted 3 years ago

“We have been coming in and out of alder hey hospital liverpool since February 2021 with my son as day case or inpatient Everytime we come he likes to come to costa which is in the hospital. This costa is the best costa we have been to the staff and the service are a hundred to none, the staff are amazing very caring, bubbly and always have a smile on there faces no matter what and now we have got to know them we have a laugh too even on my hardest days they put a smile on our faces . I just want to say a huge big thank you costa and staff at alder hey Love amirah and faris”

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Posted 3 years ago

“They have replaced the points system to bean system what a big disaster that is you know how to drive customers away you have already lost loads of customers and lots of people have lost there points, boycott Costa until they realise there big mistake. They told me that they listen to there customers that is lies no one likes this new system”

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Posted 3 years ago

“Andy at Costa in the Rapids Romsey provides excellent customer service Always polite friendly and works extremely hard. It’s a pleasure to have a coffee there after my exercise class”

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Posted 3 years ago

“What a joy to be at costa Northend London road Portsmouth since the manager took over the shop the services A1 you feel l si good from all the staff whit the new manager you give your order than you set wit smile your coffee coms with nice cold water and your first cap of the day just how you like it we are very lucky at north end to have manager and staff with this quality and help specially to the older people what. Else do you need”

Costa Coffee 5 star review on 22nd August 2021

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Posted 3 years ago

“went to guildford friary crntre this morning manager in there so helpful and very friendly husband in a wheelchair nothing to much trouble to help”

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Posted 3 years ago

“Linwood outlet has £100 penalty for staying over 60mins. Avoid and go anywhere else .”

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Posted 3 years ago

“Disappointed with the appearance of my drink. No chocolate sauce was added on top of the cream”

Costa Coffee 2 star review on 14th August 2021

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Posted 3 years ago

“Used Gloucester Quays shop this morning. Arrived 10.40 eventualy served at 11.10. Only 1 person making coffee and food orders and 1 cleaning tables. Told more staff not in untill 12 noon. Ordered toast and jam for a child when it came it was toast only as they had no Jam. Toilet facilities out of order as no handle on door. Air con on full blast so place was freezing. (Thank God coffee was hot) staff unable to turn it down. Still huge que 's when i left at 11.55.”

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Posted 3 years ago

“Staff rude and very unhelpful, only came to offer help, as we took the decision to find another venue. Total lack of Customer Service skills, disgusted to find such working for you as front line to your business.”

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Posted 3 years ago

“Excellent service I received from the staff at the merry hill centre always polite and a friendly smile well done your a good team”

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Posted 3 years ago

“Had another delicious mocha today at Banstead Costa. Tariq and Amy are great baristas; they chatted with every single customer while I was there. Lovely to see so many regulars and the baristas knowing their drinks before they asked!”

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Posted 3 years ago

“I purchased a Costa mug and it leaks I returned it to the shop which I purchased it from and they wouldn't replace it they told me to contact customer services, of which I have and I haven't had a reply from them. Mug was purchased on 3 July 2021.”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 503 reviews