Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

DICK'S Sporting Goods Reviews

1.8 Rating 167 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

1.8

Based on 167 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DICK'S Sporting Goods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to your Dulles, VA store and it was a horrible experience. We waited outside for almost one hour due to social distancing. However when we finally got into the store there were less than 10 other shoppers ... we actually only saw two others so I am giving you the benefit of the doubt. The store is huge and there is absolutely no reason to make customers wait this long and have so few allowed into the store. If we had known this we would have never wasted our time. There were more staff than customers and that’s ridiculous! If you are that afraid of other humans then you should close the store. This was such a bad experience that I am seriously considering never, ever shopping at Dick’s again...it was that bad!”

Posted 4 years ago

“The WORST!! First time I buy from Dick’s sporting goods and it will be the LAST. I bought my son a trampoline and I only received the frame. It’s missing EVERYTHING. I’ve been calling them since yesterday and today I was finally able to speak with a representative who didn’t know anything and said she was going to forward the information to management. Now I have to wait until next week for them to call me back with an answer. Avoid buying from them.”

Posted 4 years ago

“Ordered through paypal, got a confirmation and notification that my payment went through. Waiting for my order for 1 week already, and nothing. I call them, they tell me that they can’t find my order! I told them to place a new order and they tell me that the item is now out of stock with just a simple “sorry”. But the worst in this is that the lady on the phone acts like it is normal and tell me that this happens a lot when you place an order via paypal! So basically, a huge company like DICKS doesn’t have a DECENT PAYMENT METHOD! The incredible part in this is that paypal confirmed me that they still have my money! After speaking to this unprofessional lady, I asked to speak to a manager. Same thing! She says she is sorry but she will find the product, after 5 minutes she tells us that the item is sold out countywide. Wow, this is incredible. They still have my money, no product, and if I didn’t call, they would probably never say anything and kept the money. I call this company a bunch of thieves! AVOID ANY BUSINESS WITH THEM.”

Posted 4 years ago

“On line orders can not be canceled after 30 minutes Make an after hours other with “Dics Sporting Goods” online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice. I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, I’m in the medical field, if I treated people like this I would not have a job.”

Posted 4 years ago

“Horrible customer service. I ordered sunglasses from a location in California, 2 hours from my house on the 8th. It shipped from that location, was sent across the country to Geogia, then to me in Las Vegas. Almost 2 week delivery for a 2 hour drive. I contacted customer service and they were like, oh well. I will never buy from Dicks again.”

Posted 4 years ago

“DO NOT ORDER ONLINE FOR YOUR OWN SAKE! I am an avid online shopper and this was one of the worst experiences I’ve had with dealing with what most companies would consider and easy fix. Mind you I was more than patient considering everything that is going on with covid, I placed my order mid March for a squat rack that was supposed to be delivered within a week or so, I receive the order and it came wrong they sent two of the same boxes instead of box one and box two they sent two box ones so I had duplicate parts but missing box two. Anyway not to frustrated I called and asked them to send it out and they said within 48 hours they will call and send a replacement I was completely content and happy. They never called this was April 1st at that point it is now the 13th no call back and I called in and a manager names Boris E handled it so poorly I am baffled, he told me that I would not be able to get a refund until they picked it up (I had to coordinate a pick up time with the carrier) and on top of that I’d have to pay for a new order right away to receive a new item, so I’d be in the hole for 1 thousand+ dollars (536 dollars after shipping per item) without even receiving what I paid for in the first place. All I wanted was a replacement no discount nothing just what I initially paid for. And the worst part, I’ve been on hold 3 different times for multiple hours and still not resolve. All I want is what I paid for.”

Posted 4 years ago

“Ordered Brooks sneakers for my wife's birthday 3 days later told they did not have enough in stock and cx my order with nothing more to offer. Contacted customer service they said sorry nothing they could do. Done with Dicks”

Posted 4 years ago

“I ordered a golf club for my husband as a Christmas present on December 14. Around the 21st or 22nd of December, I became concerned because I hadn't received the club. I tracked the package, and the site stated that the delivery was pending. I checked several times, and the status didn't change. I called Fed Ex, and the person I talked to said it was pending, and he/she would have to check. After not hearing anything, I tracked the package again. It now stated that the package had been delivered on the 18th. There was a note that said it was left on the porch. I knew that this was not the case because I had the package delivered to my mother's house, and she hadn't left the house that week. When I called Fed Ex back, the person said the package had been delivered. I said that it had not and I asked why the status had just changed after I called. The person told me that sometimes the drivers wait several days before updating the status. I was made to feel that I was lying about the delivery. Fed Ex did file a lost package case and said they would contact me. I contacted Dick's. I was in a panic since this was a Christmas gift. The representative from Dick's told me the club had been delivered, so I had to defend myself again. I wanted to get the club, but the representative from Dick's said they would have to just give me my money back. He said that I would hear back from Dick's in 24 to 48 hours.I spent a good part of my Christmas Eve on the phone. I didn't hear back. After two days, I did a live chat with Dick's. I had to explain the whole situation again. The agent again said the package had been delivered. after a lengthy explanation, the agent said they would send another club. I was told I would hear back in 24 to 48 hours. I didn't. The third time I contacted costumer service and went through the entire story again, the agent assured me that I would get the golf club. By this time, it's January. After a few days, I was sitting by the window at my mother's house, and see a Fed Ex delivery man walk by. he didn't knock, but left a package by the door. I went out, and picked up the package. A golf club fell out because the package had been opened, and he left the open side down. This was the club that I was told was left on the porch on December 18. The next day I received the club that Dick's sent to replace this one. So now I had two clubs. Several people said I should keep both of them, but contrary to how Fed Ex and Dick's made me feel, I am an honest person. I called Dick's and talked to another agent named Steven. He was very polite. I had to go through the whole story again. He said he would send labels so that I could send one of the clubs back. He also said he would send me a $25 voucher for my trouble. I kept being placed on hold, and he came back on the line and said he was sorry, but he could only offer me $20 and I could only use it on line. I honestly will never order online from Dick's again, and a $20 voucher seemed ridiculous after the time and aggravation I experienced. My holidays were definitely affected in a negative way. But my story doesn't end there. When I got my bank statement for January, I had received a deposit from Dick's for the golf club I returned. I knew this was a mistake, because I had received another golf club. I did an online chat with an agent. I wanted to do the right thing, and not keep the almost $600, although it really wouldn't cover the aggravation I experienced.The agent of course told me that I would hear back in 24 to 48 hours. I didn't. But by my next bank statement, Dick's had taken out the money from my account. I would have appreciated at least an email saying they had done so. I would give Dick's zero stars if I could. I have been a customer of Dick's for years, but I will not do business again. I laugh at the idea that $20 would make up for the time I have spent over this issue.”

Posted 4 years ago

“Called to make sure my shoe was in stock, yes it was. Made the trip only to find out they did not have any. Tried not to go to Amazon...”

Posted 4 years ago

“I went on January 13, 2020, to shop for my granddaughter. the people that work in the evening at this store are rude. her name is tammy. i will never shop there again.. purchased 240.00 of items. .so today i returned all the item.. i will take my business elsewhere. when i got in line. there was no sign so i can get in line. and this kid yell at me to get in line. i told him there were no signs..very rude and embarrassed me in fron of customers. look at your video. you'll see this kid, talking to me in a rude manner. This incident was at 3:55 p.m. until taylor call me up. i told her what happened to me on 1-13-2020.. this store is in Yorba linda ca. Very disappointed..Nancy”

Posted 4 years ago

“bad in-store experience, wishing I had simply returned my purchase. I came in to exchange 2 pairs of Under Armour pants for a different size. The desired size was not available in both pair; found 1 same and had to buy a different style. When I went to finalize the transaction, the cust serv rep Savannah (Chesterfield, MI) was less than friendly and attempted to over-charge me by doing a refund and repurchase instead of simple an exchange (holiday price $35, after holiday price $55!) when I called her out on it, she was noticeably irritated. By the way, the store was very empty and I was the only customer to be waited on at the time. I won't be going back to that Dick's location and probably no other. With brick and mortar shopping dwindling, customer service needs to be better, much better!”

Posted 4 years ago

“Bought a treadmill online on black Friday for a Christmas gift. Order started would be delivered by Dec 13th. Chatted with Dick's about when to expect delivery and they stated it was on it's way for a 13th delivery. Product never arrived and contacted Dick's again who stated they would contact delivery company. Never heard back from Dick's so I called them back to find out company said there was an email from delivery company that it was out for delivery that day from 11am to 3pm, good thing I was home however, no treadmill showed. Called Dick's back and they said they couldn't do anything because it was the weekend and they would call me Monday by 10am. No call was received so I called them, finally Dec 23, they state that treadmill was showing as delivered to an address in Michigan, I'm in Maryland. So I ask that they just refund my money. It is now Dec 28 and my refund is still in process which I don't understand as I have no treadmill and no money back. I should start charging them interest. This is by far the worst online experience ever. You would think they would care about delivering good service when you spend $800 on an order but apparently not.”

Posted 4 years ago

“Drove to East Hanover to get Ninja wheel as the web site stated it was in inventory. Got there they couldn't find any, but told me that the Willowbrook store had 2 in inventory. Drove there in Christmas traffic. They had non in stock. Had them check store room and they did not find any. Wasted 2 hours. Finally bought on Amazon which I should have done in the first place. Get you inventory system corrected !”

Posted 4 years ago

“To be fair, my only interaction with Dick's has been online & with their phone customer service. This was my first & LAST transaction with this company my experience was that bad. I ordered a white Nike bra online on their Thanksgiving Black Friday Sale. I received the bra on 12/4, & the product was bad. The bra was absolutely filthy. It had arm pit stains, stains along all the elastic going around the entire bra where it would rub against skin, ink, dust, & dirt. It looked as if it had been worn & then returned & mopped the warehouse floor. I called their customer service number immediately & spoke to the 1st of a long line of reps. In honesty he was great & the only one who cared about the customer. He apologized, stated that this was unacceptable, was immediately shipping a replacement, & because of the deplorable condition of the item I received, also refunding me & gave me the new order # with the estimated ship date. He also stated that I would receive a confirmation e-mail with the tracking # & I would also receive a phone call from their customer relations department to follow up on what happened. Per this rep "Dick's was going to make this right." That comes & goes with no e-mail, no phone call. I call on 12/6, speak to another rep to see if the order shipped. This rep states that the order shipped, to expect delivery around 12/12. Again, that date comes & goes, no package. I called today, 12/15, again to find out where my package is & state the above. The 1st rep I get this time around is horrible: rude, does not even verify my account - name, etc, my questions are answered with dead silence, & outright states that my replacement order never shipped because I "never paid the bill." I met that with hanging up. I called again, got another rep who was really good & did care. I explain all of the above again, & he states that he sees all that in my account & admits that the 1st rep on 12/4 had made a mistake, that because I was refunded they cannot send out a replacement - even though they had A) Sent out a disgraceful product & B) That's what was promised. I stated this & the fact that I had now been jerked around for 11 days at this point: No one had followed up with me in a phone call, no e-mail was sent, a rep stated that the order shipped on 12/6 even though that was clearly NOT the case, & even after all that again, no one called to state that a mistake had been in the 1st place! Not to mention the disgraceful piece of junk they thought was okay to ship me to begin with, & even with the sale it was Nike & still $24. The rep stated he agrees with me & again he can see it notated in their system that I was promised this, the multiple calls, the hassle I've gone through, & that IT WAS THEIR MISTAKE. However, there was nothing he could do but he could send me to a supervisor. I wait now 8 minutes for the supervisor to come on the line. I again explain the above & what I've gone through. He states that although it was their mistake, they won't honor any of it, but he can upgrade the shipping & I can pay for the item again at a reduced cost of $17.97. I paid $24.60 at initial purchase. I declined the offer, wished him well, & the call ended. I remained calm throughout the call, but I've been mad all evening. I only gave them 1 star because I had to, if there was an option to leave zero stars I would have. They do not stand by their products & they do not value their customers. The fact that a shoddy product made it in a box & was shipped out to me & to document promises made to a customer, admit to it, then renege on that, then ask for payment with a $6.63 discount, the fact that this went for 11 days & most likely would have kept going on had I not called is completely dishonest & insulting. I ended up purchasing a replacement with a reputable company that values their customers. This is the worst customer service I have received in a long time & the worst product that has ever been shipped to me. Save yourself the aggravation & from wasting your time & money, & go with another retailer that stands by their product, customers, & word. I would pay triple at Big 5, Amazon, etc then deal with this company ever again.”

Posted 4 years ago

“To be fair, my only interaction with Dick's has been online & with their phone customer service. This was my first & LAST transaction with this company my experience was that bad. I ordered a white Nike bra online on their Thanksgiving Black Friday Sale. I received the bra on 12/4, & the product was bad. The bra was absolutely filthy. It had arm pit stains, stains along all the elastic going around the entire bra where it would rub against skin, ink, dust, & dirt. It looked as if it had been worn & then returned & mopped the warehouse floor. I called their customer service number immediately & spoke to the 1st of a long line of reps. In honesty he was great & the only one who cared about the customer. He apologized, stated that this was unacceptable, was immediately shipping a replacement, & because of the deplorable condition of the item I received, also refunding me & gave me the new order # with the estimated ship date. He also stated that I would receive a confirmation e-mail with the tracking # & I would also receive a phone call from their customer relations department to follow up on what happened. Per this rep "Dick's was going to make this right." That comes & goes with no e-mail, no phone call. I call on 12/6, speak to another rep to see if the order shipped. This rep states that the order shipped, to expect delivery around 12/12. Again, that date comes & goes, no package. I called today, 12/15, again to find out where my package is & state the above. The 1st rep I get this time around is horrible: rude, does not even verify my account - name, etc, my questions are answered with dead silence, & outright states that my replacement order never shipped because I "never paid the bill." I met that with hanging up. I called again, got another rep who was really good & did care. I explain all of the above again, & he states that he sees all that in my account & admits that the 1st rep on 12/4 had made a mistake, that because I was refunded they cannot send out a replacement - even though they had A) Sent out a disgraceful product & B) That's what was promised. I stated this & the fact that I had now been jerked around for 11 days at this point: No one had followed up with me in a phone call, no e-mail was sent, a rep stated that the order shipped on 12/6 even though that was clearly NOT the case, & even after all that again, no one called to state that a mistake had been in the 1st place! Not to mention the disgraceful piece of junk they thought was okay to ship me to begin with, & even with the sale it was Nike & still $24. The rep stated he agrees with me & again he can see it notated in their system that I was promised this, the multiple calls, the hassle I've gone through, & that IT WAS THEIR MISTAKE. However, there was nothing he could do but he could send me to a supervisor. I wait now 8 minutes for the supervisor to come on the line. I again explain the above & what I've gone through. He states that although it was their mistake, they won't honor any of it, but he can upgrade the shipping & I can pay for the item again at a reduced cost of $17.97. I paid $24.60 at initial purchase. I declined the offer, wished him well, & the call ended. I remained calm throughout the call, but I've been mad all evening. I only gave them 1 star because I had to, if there was an option to leave zero stars I would have. They do not stand by their products & they do not value their customers. The fact that a shoddy product made it in a box & was shipped out to me & to document promises made to a customer, admit to it, then renege on that, then ask for payment with a $6.63 discount, the fact that this went for 11 days & most likely would have kept going on had I not called is completely dishonest & insulting. I ended up purchasing a replacement with a reputable company that values their customers. This is the worst customer service I have received in a long time & the worst product that has ever been shipped to me. Save yourself the aggravation & from wasting your time & money, & go with another retailer that stands by their product, customers, & word. I would pay triple at Big 5, Amazon, etc then deal with this company ever again.”

Posted 4 years ago

“We purchased an elliptical on black Friday, and the company they use for delivery and instillation, Select Express, will not change the delivery day. I told them at least 3 times any other day would work, and I'll be out of town on November 10th, but as of today, they still have not got back to me for an alternate delivery day. I called Dicks customer service number and a very rude women said that I would have to talk to the delivery company and it's out of their hands. I was given only 1 option for delivery, and they already took the $$$ out of my account. This will be my final purchase that I ever make from Dicks Sporting Goods!”

Posted 4 years ago

“Ordered an item only to find out days later it was cancelled. Went to order the item again in a smaller size and now I get another email that says cancelled the item is not in stock. They need a need way of keeping inventory. This was a gift for Xmas could have went somewhere else. Now looking more into it this company doesn’t get good reviews from what I see online!!!”

Posted 5 years ago

“Guaranteed delivery date with product in cart said 12/24. That’s the only reason I chose the product. Then when checking the order status the next morning it had changed to 12/26. Called to figure out what happened and spoke with a customer service agent named Jasmine Smith who said I was wrong(how nice). I wasn’t, your website messed up and now my Xmas gift is screwed up. Her manner was horrible and she even laughed at me. Wouldn’t connect me with her supervisor. I asked for her supervisor’s number or someone else to talk to and then she gave me an automatic HR phone number and extension that was for employee benefits not customers. Terrible experience.”

Posted 5 years ago

“Went to dicks to purchase white Sox gear for the fans in my xmas list and no Sox apparel anywhere in store.plenty of Cubs gear.shame on you Chicagoland dicks! Will never shop in your store again. 👎☹”

Posted 5 years ago

“Bad customer service. No one on the customer service line can help even a manager. Their internal systems are terrible and cannot cancel an order online if was just puchased and instead force the customer to go into the store to fix and get credit. Fix your computer system!”

Posted 5 years ago

«
1
2
...
3
4
5
6
7
»

DICK'S Sporting Goods is rated 1.8 based on 167 reviews