DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.76

1.8 Rating 166 Reviews

17 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 166 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 27th October 2022

Leigh

DICK'S Sporting Goods 1 star review on 19th September 2022

William Earls

DICK'S Sporting Goods 1 star review on 13th February 2022

Anonymous

DICK'S Sporting Goods 2 star review on 28th August 2021

JWM

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an Elliptical Exercise unit at Dick's on Shaw Ave, Fresno, CA. They had to order it for me so we paid a thousand bucks for the unit, delivery and setup. First we were told that the unit would be delivered to Dick's and then to our house. We received a phone call that the unit would set up at our home on Nov. 11. This was earlier than we were first told we changed some travel plans, which cost us money, and waited for the unit to arrive. The set up team arrived but no unit! They called Dick's and could not get an answer on where the unit was. I called and was told that Dick's didn't have any record of my purchase! I read them the order number that was e-mailed to me and they said that they had no record. They said that I had to call headquarters to find out what happened but as far as the store was concerned...well in fact they were NOT concerned. I called headquarters and read them the order number. They said that they had no order number with only 9 numbers and the first number had to start with a 1. Mine started with a 2. They said that the unit was being handled by their "web" service. So, could I call them? No. There was no public phone number. What should I do? Well, they said that they would send an e-mail to them and somebody would call me back. Nobody ever called me back. As far as Dick's was concerned they felt no responsibility for getting my purchase to me. They really lived up to their "name". The people at the store were rude and abrupt. They could not care less. They had my one thousand and that is all they were interested in. The people at the headquarters were basically ignorant and would not call the store to see why the order number was wrong nor offer me any solution to my problem. If you shop at Dick's that must mean that there is no other sports store in your city because you are dealing with a very stange company.”